Heritage Cadillac, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexander (Alex) Gonzalez
4 days ago
Just wanted to give a shot out to this great dealership and personally to Joe Ignoffo who walked me through several lease renewal options. He was extremely professional and knowledgeable. The team here is bar none, and everyone should seek their Cadillac options here at this dealership. The space is amazing since the remodel and it shows that this is a hard working team. I can't say enough things about this group.

  Elena Holovan
3 weeks ago
Very knowledgable and professional staff and management, pleasure to deal with. Friendly and caring approach made the process very quick and easy for us.Many thanks to Pernell Moore for the time and effort spent working on our extra questions/requests. We love our new diesel Escalade. I'll definitely recommend your services to my family and friends. Keep up the excellent work!The only one spoon of dirt - the financial manager could be a little more friendly ))

  Freddy Weaver
3 weeks ago
Our sales representative was very cordial and informative, thoroughly professional. The Cadillac facility is beautiful great place to buy a new car :-)! We love our new XT4 premium luxury SUV it s just what we wanted Thank you Basil for making it as Frank Sinatra would say Nice and Easy :-)!

  CT Smith
a month ago
Great customer service, great product knowledge.I had a great experience with the purchase of my new XT5, from Mrs.Scepanovich, Heritage Cadillac.

  Taz Salah
2 weeks ago
Just purchased a certified Escalade from Cody Bakr, and it was by far the easiest, smoothest, quickest deals I have EVER experienced. From the online pricing down to the treatment, this dealer is exactly how ALL customers should be treated when purchasing a car.

  Fred Baker
8 months ago
Great experience, staff/team diagnosed vehicle and provided a service plan showing immediate concerns and things that would be necessary for the service-interval maintenance, no pressure. Ron, our tech explained in detail what the root-cause of the suspension problem was : out of round premium aluminum 20" rims, due to Chicago potholes, causing instability at high speed and extreme tire wear.I felt comfotable with the plan and level of expertise in the team. I would definitely recommend Heritage Cadillac for Cadillac vehicle service.

  Connie Powers
a month ago
I did an open search for a replacement vehicle online. I am a 20 year Lexus driver, so I was hesitant to go into any other line of vehicle. I was contacted by Fran Sepanivich from Heritage Cadillac in Lombard. I was not convinced that a Cadillac was right for me. Fran s approach and demeanor turned my head and I gave Cadillac a chance. After being in the vehicle for two months now, I can say that my Cadillac CT4 is inferior to my Lexus 250, yet Fran was the driving force in my making my switch to Cadillac. The power of salesmanship shown by Fran is not to be underestimated. She offers great support and has repeatedly followed up over the last two months. In the end, I can be happy with this vehicle for the next three years

  Stacy Southard
3 weeks ago
I came in for my first oil change at Heritage; I was greeted in a timely manner and Mike was very courteous. My oil change and car wash was complete within the time frame they told. Great job!

  James Francis
2 months ago
Heritage Cadillac provided a Great Deal,Great Service and a Friendly Atmosphere.Our Sales Representative, Joe Ignoffo,helped us find the perfect vehicle and made our purchase easy.Also, Mike in Service was so friendly and helpful.

  Joshua S
3 weeks ago
I'm so thankful for Fran. She took her time to show me several used Cadillac Escalades. Although I didn't purchase from heritage, I really appreciate her professionalism and knowledge of the vehicles. She was willing to answer every question and had a lot of experience and patience. I will definitely visit when I go and trade in for a brand new Escalade down the line. Thank you!!

  Stacy S
a month ago
I could have not asked for a better experience with John and Cody. From the moment I walked thru the door I was treated with respect and felt comfortable in every way from discussing the return of my lease, new lease, pricing and final paperwork. Everyone I came in contact with at this dealership was friendly and courteous.

  Phillip
a month ago
Buying a car at heritage Cadillac there was a problem with the car. Salesman promised to fix it and for the first time salesman didn't lie. Great job Andrew was a very honest salesman and heritage is a great trustworthy dealership.

  Brian Lovitsch
a month ago
My salesman Pernell was great, he programmed all my apps and showed me all that my XT4 can do. Cody got me through the financial part with ease. This is my third Cadillac and I am very impressed with the new configuration of the dashboard. I am enjoying my new XT4.

  Patrick Pinkerton
2 months ago
I have had an excellent experience with everyone at Heritage. I would like to compliment my salesman Joe, service rep Andrew, Chrissy who handles loaners, the parts dept. and John the driver that delivers the loaners cars.

  Mary Beth Cobleigh-beal
a month ago
Burrell Henry, our Cadillac Service Consultant, was very informative, helpful, welcoming, courteous and kind. Our servicer was thorough and did a very good job. Heritage Cadillac always provides an excellent experience.

  Nick Singh
2 weeks ago
I purchase my 2024 Cadillac Escalade VJoe, he was very very helpful very friendly staff great facility. I will recommend everybody to go back and purchase them next week from the dealership.Nick Singh

  Kirk Panik
2 months ago
I couldn t be any more pleased with my experience working with Joe and Cody. They were transparent, and fair. My experience at the dealership was the best I ve ever had and if you re in the market for a caddy I would highly recommend Heritage Cadillac.

  Shawn Hall
2 months ago
Joe was terrific. he went above and beyond to deliver on the exact car i searched for... all Heritage members were conscientious and respectful. purchasing a car from Heritage was a low pressure friendly experience. i had previously worked with another dealership in Tinley Park (spelled similar to "Pizza") and would recommend any/all move their business to Heritage.

  Al Cleveland
2 months ago
SOS!!!! Please stay away from the "Service Department"!!!!!!!!The Arrogance, Unprofessional Customer Service, the Dismissiveness was over the Top. I was mis-handled as customer. I made a reservation to have my car service and was promised, and again I use the word Promised/ guaranteed a loaner car. Upon arrival I was shuffled into the area to receive the loaner and placed in an office for over 15 mins alone. I finally walked out of that office and walked around until I located someone and asked for the person (Mary) who had previously scheduled the appointment for me and was told that she wasn't available. They paged (Ms. C) who came to the desk and had a verbal disagreement with the person who paged her saying, "Why are you paging me, I'm not the only one working. I'm with another customer." I was standing there like, wow! I'm standing here. I walked away and she followed and asked if there was anything she could help me with. Immediately she started looking for reasons why she wasn't the person to assist me but I informed her that I was brought to her office after checking my vehicle in. Ms. C shuffled me into her office and quickly informed me that my insurance doesn't cover loner cars and stood up and asked, if I would like a shuttle? I asked, why wasn't I informed the new insurance policies wasn't discuss with me at the time of the reservation. She just looked at me without saying anything and went back to assisting the customer that she was previously helping. My business schedule was totally dismantled and appointments and future opportunities missed. The lack of oversight and management is absolutely apparent with a heavy does of "I don't give a Damn!"Let's see if ownership cares enough to address, ie.. FIX this problem for me. I was told that Ownership had recently fired the Service Manager but this doesn't let them off the hook for this type of Piss Poor Customer service.Heritage Service aka/Free For All aka/Rumper Room aka/Do Your Own ThingFOR EVERY 2 SATISFIED CUSTOMERS, I'M SURE THERE ARE 10 DIS-SATISFIED CUSTOMERS...SOS!!!!!!! STAY AWAY

  Julie H
5 months ago
Yesterday I bought a little pre-driven suv from this dealer and my experience was nothing short of amazing. I was able to do most of the shopping via email and phone and literally walked in, signed papers, and drove away in under 30 minutes. Pernell my salesperson was fantastic and Roy the business manager was super professional and helpful. The general manager Daren triple checked that I was completely happy with every aspect of my experience before I left. I can see why this place has a bunch of 5 star reviews!

  Robert Stasch
a month ago
Heritage is the only dealership I will buy a Cadillac. Tommy Capps is absolutely the best, a good knowledgeable and honest person who I've bought from before. I'll be a continued repeat customer.

  D Dungill
2 weeks ago
Burrell Henry always makes my service visit pleasant. He is thorough and very helpful. I value his input about my car service needs. And the complimentary ride home with Mr. Robert made my day. I love Heritage Cadillac.

  Cindy Lafata
a month ago
No pressure. Andrew was excellent salesman you can trust. Took care of all our issues with car.. everything was fixed. Thank God for heritage cadillac. Excellent service.

  Jay Crumble
a year ago
This dealership has taken care of the Western suburbs Cadillac needs forever. I used to walk the lot as a kid years & years ago when Marshall's was next door. I walked the lot and drove away recently. Thanks to Pernell Moore and to the rest of the friendly staff. This is a cream of the crop store. Had a warranty service performed 11-4-20. The service staff is top notch. This is a first class operation.I recently had maintenance done on the car, 3-3-21, they surpassed their already exemplary service somehow. Heritage Cadillac treats me like a King. I will tout them loudly to all who want to listen. Go see them.7-25-22.Joe in Service is a true Service Advisor.Ask for him.Heritage Cadillac is a Grade A dealership.I highly recommend them.

  Catrice M
2 months ago
I recently bought a XT5 and Parnell was amazing! The process was quick and stress free. I came in, test drove my car and we scheduled a convenient time to pick it up.

  Nikki Pesavento
3 weeks ago
I really was dreading going to Heritage Cadillac because it was so far away from me, but the facilities are very clean and inviting, and the people were very respectful and polite. Great place to deal with.

  Wayne Gawlik
3 months ago
The Sales Staff provided exceptional service. Sales Manager, Cody Bakr, made sure the vehicle we purchased had all the features we wanted. EXCELLENT SERVICE

  K Dail
4 months ago
Excellent service. The team at Heritage is fabulous. They repaired my car quickly and efficiently. They were able to identify the issue that another car repair shop was not able to diagnose.

  Rose Compobasso
6 years ago
I discovered Heritage Cadillac back in Nov 2015 when I was 29 yrs. old and purchasing my 3rd Cadillac. The sales experience was good however I have only 2 other car purchases to compare it too. What I do have is an extensive history with service. I've spent 10's of thousands of dollars on maintenance & repairs. Due to having anxiety and being non-confrontational I easily agree even when knowing I m being sold what I do not need. that's changed for me since I found Heritage. Heritage never put s any pressure on me; I ve never had a bad experience or uneasy feeling from Heritage. Chris is my manager and Mike is my tech. If you want service you're confident and comfortable with then go to Heritage Cadillac and they won t disappoint or pressure you.

  Joe Haggerty
11 months ago
Permell did a very good job. We are very please with the deal and the entire purchasing process. Love the new Lyriq. Thanks again to Daren Schaffert, the GSM, and his entire team at Heritage Cadillac. Joe & Karen Haggerty