O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A.J. Smith
10 months ago
I was stranded out of state, at a local motel with a broken axle shaft and was told,"we don't have one".Napa didn't have one in stock either but they successfully found one and had me back on the road within a couple hours.

  Nate Bickell
2 years ago
I rarely use auto parts stores anymore but I had to go there for an air filter for my car and the clerk helped me find the one I needed fast and I was in and out of there in no time. They are very competitive on price also. An overall good experience.

  Rhonda Green McCoy
2 years ago
The customer service here was horrible. We were stranded as our alternator was going out and they said they didn't have a tester we could use or tools. They basically blew us off at 8 oclock at night. Wouldnt even share if there were other garages that could assist us the next day. All other O'REILLYs that we have been to were very helpful.

  Liz Shoemaker
6 years ago
It's not just this place it's all of them. Quit selling parts that don't work, it's about quality not quantity.Past 5 or 6 times we've been sold bad parts.We've been buying parts from you for years, used to be decent parts. Not anymore, so after we get this power steering pump situation taken care of we will no longer be buying parts from you and trust me, we've have spent thousands on parts from oriellys.You just lost a customer!

  Steve L
3 years ago
Only go there as a last resort since the staff is not very pleasant. It is like a paying customer coming in the door is a big inconvenience to them. But since the Mask Required signs went up on the door will never go back. Sorry but I won t give into politically motivated agenda. I will just wait for NAPA to open the next morning and spend my money there.

  Tim Snyder
3 years ago
Dont have anything good to say about the Litchfield Il. store. Called for a blank pcm. Was told they need the part number off my old pcm and they could order it. When my pcm got there, they then told me they had to have my vin and milage to flash it. It was a hours waste of time. I told them I would flash it and they said they cant sell a blank pcm. Thei 2 sales people i talked to dont know what they are doing. Called another parts store and they overnighted the blank pcm. I do not recommend this store

  Crystal Chaffee
a year ago
I love that it's located conveniently next to the dispensary lol got all my parts and pieces in one place. I am a traveler and not from the area.

  Michael Sweeney
8 years ago
Didn t really know what they were doing but acted like they did. I pulled in off the interstate at 8:45 PM on my way to Arizona from Chicago with my family and had just lost my turn signals and hazards. Fuses were good, so I assumed it was the flasher. I took in the old flasher to them which was Ford OE and asked for a new one, they walked over to the rack pulled one off (without looking up the part number) and said this should do. I bought it installed it and it didn t do anything; and come to find out that they wouldn t take it back because they said it was an electrical part and I opened it. Because I assumed the guy had given me the right part, I ruled out the flasher and proceeded to take apart me steering column in their parking looking for a loose or cut wire, but couldn t find anything. After they had closed the store at 9 while I was still in the parking lot taking my steering column and dash board apart looking for a bad wire, I realized I couldn t fix it on the road we very nearly turned back and canceled our road trip and our Christmas vacation, but we decided we weren t going to let it ruin our Christmas and we drove the rest of the 1700 mi. trip with no turn signals.Once in AZ I took it to a mechanic who double checked everything and found out that they had sold me the wrong part for the flasher, I took the part I purchased in Litchfield to an O Reilly s in Phoenix and they returned it no problem and gave me the right part no questions asked. Plugged in the correct flasher and it fixed everything!Moral of the story, O Reilly s has the parts but don t take their advice or rely on them to know what they talking about. You need to know what the right part for your vehicle is before you go to this store. I found out the hard way, and it cost me a lot of unnecessary frustration, all because I trusted that they knew what they were talking about.

  Dustin Hunt
6 years ago
Piss poor service. Called told them what i wanted and they acted like i was stupid. When in fact if their computer dont tell them they have no clue. Drove over there to get what i needed and the guy working the counter was a complete dick like it was an inconvenience for me to be there. Worse than autozone and i will go to napa from now on they are at least helpful

  Jeanie Grove
5 years ago
They are very nice very helpful, was looking for a specific socket to put a sensor on my car, the gentleman found the right one which I couldn't find at other auto parts stores!

  Louie Nowell jr
a year ago
Never received incorrect parts from here like their competitors.And almost always have the parts on hand

  Gale Lee
2 years ago
They had the parts I needed and the counter man was very helpful and friendly.

  Felicia Haas
5 years ago
Knowledge people behind the counter. Seems like they put in just a little more effort than the other guys at the discounted parts stores, it's no Napa though.

  Melvin Petty
2 years ago
My son worked there so I know there a great place cuz we practically. Lived thereLol. Great place good parts

  Lori Gipson
2 years ago
Had the parts I needed without having to order them and they were very helpful and friendly

  Dalton Schmidt
a year ago
Used to be a lot better years ago good luck your gonna need it

  Cougar Productions
5 years ago
Actually helped us alot with our check engine light coming on. They can seek your problem for free

  Blayne Kessler
7 years ago
Great staff, cheap parts, will price match.

  David Davis
3 years ago
As always Ron and Greg are the best. Know what I want and what I need.

  Benjamin Shepherd
11 months ago
Only place I get parts

  Stanberyk Keith
4 years ago
Buy all my auto parts there and tools and the are very friendly

  Dave Pool
6 years ago
Always good service. Good prices.

  Tiffany Berkman
a year ago
Very friendly service

  Christopher R
a year ago
Great customer service

  James Rowland
2 years ago
Thia place goes above and beyond to help you.

  Shelley Calcott
8 years ago
Helpful and good prices.van is ready to roll

  Nicole Worker
8 months ago
Always the best

  Aaron Cady
a year ago
Best place for parts.

  Michael Reynolds
a year ago
Always has what I need

  Mark Vail
4 years ago
Big store and friendly workers