Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Olukunle Kunle Akanbi
4 months ago
Pep Boys services are prompt, professional, and quality. The customer service technician, Jose, was very friendly and gave me one of the best services I could ever get with a 5-star cost-effective return on my investment of time and resources.
Dominique Price
4 weeks ago
The Service here is great. Very helpful staff. They get you in and out. Pleased with service
Byron Butler
3 weeks ago
Excellent Service!!! Jose welcomed me In along with Pierre!(BOTH MANAGERS)!!! Down to Earth and honest which matters most!! Jose took care of my paperwork and processing while answering all of my questions and explaining the whole process!!! They have a text message and online based status updating system that lets you know what's going on with your vehicle while you wait!!! How helpful right..?? Even Keshawn my technician was helpful as he noticed my battery was low and wouldn't start and he immediately proceeded to jump my vehicle and test my battery which we found was bad!!! Everything was taken care of in one stop! All in all.... Great Automotive Experience!! Recommended!
Lau Spey
2 days ago
Jose is the GOAT!!! Each worker was nice and friendly. Answered all my questions with no problem. This is my fav location I ll definitely be back any time
Savich Trucking inc
a month ago
Very professional and everyone was so very nice. Took care of me right away no long waiting and have amazing deals on tires!!! I thought I had a place but this is my new place from now on. I recommend to everyone. Thank you so much!!!!!
Big Drew
3 months ago
Pierre was a lifesaver! His customer service was excellent. He was very knowledgeable and he made my experience there a great one! I ll definitely will return and I will recommend all my family and friends! Pierre should definitely be on your management team if not already.
conchita Ashley
2 weeks ago
First of all I would like to say the gentleman Pierre that works there is very nice and respectful he go above and beyond for the customers he needs a raise he is a keeper he is very knowledgeable and very respectful and he cares about his customers and their time I was in and out at a reasonable time the time he told me I will be there less than 2 hours I was he needs Alisa $3 raise on his check if possible hard workers are hard to come by if you guys give him $3 more it won't hurt you guys as a big company to keep a loyal worker there most people come as young people work for a few weeks then leave he loves his job and you can tell by the passion he puts in it I don't know how long the gentleman been working there but you guys in upper management need to give him more than what he's giving out to us in pay!! give him a raise thank you Pep Boys for having Pierre there thank you Pierre FOR YOUR OUTSTANDING CUSTOMER SERVICE!! YOU ARE NOW PART OF MY TRAIN OF LIFE! . YouTube it guys if you want to know what I'm talking about TRAIN OF LIFE it will make you look at life and situations differently in a positive way. Thank you everyone who works there and also everyone who is reading my post have a wonderful day or evening and stay safe and healthy out there to EVERYONE!!
Arie Zaragoza
2 weeks ago
Jose was extremely friendly and got me in and out in a timely manner! They do work on a first come first serve basis but are quick with their services!
KladrixNKeiko BellRay
3 weeks ago
Pierre took care of me, and the service was quicker than what he originally told me, and I really appreciated that. Definitely recommend coming here. Thanks Pierre!
F
2 months ago
I had an appointment at 11:00am for an oil change. The manager who wrote my order seemed lethargic, took my keys, never told me how long the wait would be. After waiting an hour and half I asked the assistant manager how much longer, he said another hour and half! I ask if it should take three hours for an oil change, he was extremely obtuse, never apologetic and said there was only 1 technician and walked away. I just asked for corporates phone number and my keys, I ultimately went to jiffy lube even though my maintenance warranty plan is contracted with pepboys.
Leeza Kelley
3 months ago
Pierre! Omg! The best there! He was so calm and patient as he walked me through the issues and plan for my vehicle. This time was stressful but he truly made a stressful situation very educational! If you need help Pierre is honest and the person to go to! Premium customer service!
Noir
3 weeks ago
Great service! Pierre helped me and got my car serviced in a timely manner. I will certainly be back
Yolanda Robinson
3 months ago
Good afternoon walked in Pep Boys. Customer service was very good very informative. The weight wasn t long I just want to get my kudos to Jemeka. Thank you so much.
Rob
3 months ago
Great service here, got me in and out in less then 20 mins. Big shout out to Pierre for looking out, huge help and very professional. I would definitely recommend coming here.
Laurie al-Saawi
3 months ago
Pierre, the Service manager reigns supreme. He's thorough and thoughtful, a wonderful combination. Thanks Pierre! And the brake work is leaving me speechless, driving away from 'Pep Boys' in Lansing, Illinois with a smile on my face .
Susie Dixon
a month ago
So let me start by saying that I am trying to keep the car that I have as long as I can because I can not afford a car note, so I decided to restore my car it cost me $3800.00!! OUCH!! but the parts are under warranty, plus the labor, I trust the work there, I was only without my car 1 day, remember the cheap come out expensive, or you get what you pay for, your car is an investment.
Jarrod Reason
3 months ago
The Pep Boys located 17015 Torrence Ave, Lansing, IL has great customer service. Especially Jose, and Jemeka they were courtesy and respectful and really made my experience easy and hassle free. Thank you so much
Miguel Villarreal
2 months ago
I was inquiring about a vehicle maintenance inspection for Uber at the Pep Boys on 175th and Torrence Avenue. The gentleman informed me that if I came into the shop today that they would be able to inspect my vehicle within 20 mins! Wow now that was fast, reliable and the customer service was great! I recommend Pep boys!
Olivia Sartin
3 months ago
I came here about an hour before closing and I was helped by Pierre. He was very helpful & took his time answering all of my questions & was able to service my vehicle without an appointment. I would highly recommend this location for all your service needs.
Nawal Fashion
2 months ago
Hi! I took my car ( Red Toyota Camry) to pepBoys in Lansing Illinois three months ago because my brake, ABS and engine light came on & I told them to do a full dynastic on my car & I just want everything to be fixed! They told my my total was $2700 and I drop off my car & got it back a week later (they had called me that morning & told me my total was now $3300) but the brake light was still on & 5 days later my car stop on the express way for the first time and as a female college student I got scared because I didn t understand what was going on, so I called them and they towed to car back over there and told me to bring $1000 because they knew what was wrong ( mind you all this money I m spending is money I m saving to pay for my classes because I really needed a car, my school is far ) I went to get the car the next day and MY CAR WAS UNABLE TO MOVE. At this point it had went from bad to worse and they were saying they did everything they could! At this point I m already at $4300 and I told them I needed a refund but it s been months now & my car still there and I ve been using Uber & public transportations ! All I want is my money back because I have no idea how I ll pay for my classes now that my car is no longer drivable! Disappointed is an understatement! These people took advantage of the fact that I am a female and I had no idea what was wrong with my car! I wish I could give them ZERO star because they do not care about their customers at all!
Doreen Moss
4 months ago
I appreciate the way Pep Boys take care of my vehicle. I am pleased that I have them to make sure everything is in good condition for driving. I have been a customer for over 12 years.
Daniel Contreras
4 months ago
If I could leave 0 starts I would. I went online and made an appointment and purchased 4 tires. I called the shop and worker confirmed appointment and tires were indeed in stocked.I received a call the following day to not even bother to come in because I will most likely not be seen even though I had an appointment set. Then I was informed they only had 2 tires. Very unprofessional.
tylaa shaw
4 months ago
Staff was very friendly Jose checked me out great customer service fast service, nice and clean environment. They stay open till their exact closing time some business close early or won t let you in. Super satisfied I will be back and I will refer friends & family.
Lisa Mackel
a month ago
Pep boys in Lansing IL. replaced both of my head lights and completed my oil change quickly on a Sunday. The customer service was friendly. I will be back!!
Elliot Smith
2 months ago
Jose was excellent! Got me in and out in half the time anywhere else normally would. Definitely will be coming here for any additional automotive needs.
Valencia Roberson
5 months ago
I had to take my mom's car in to get an inspection for Lyft and I made an appointment online and it was easy peasy. The guy in charge who helped me was great and fast. Got me in and out much faster than I had thought. Never thought about Pep Boys as a mechanic but now I wouldn't hesitate to take the car there or recommend this location. Thanks!!!
Laurence Taylor
5 months ago
Came into the lansing location and was highly pleased. The service was quick. I was especially delighted with the service of Ayron. I came in after having a bad day at work, and his zeal and willingness to help went a long way with me. The customer service that was shown at this location, really shows that the Pep Boys Management Team cares about its customers. I will come back and I will tell other to get their vehicles serviced here. Thank you.
Ciara Bell
2 months ago
Jose helped me out today. He has great customer service was very professional had me in and out! Outstanding performance thank you so much Jose!
Michael Harris
5 months ago
The customers service here at pep boys in lansing was impeccable. The representative listen to my concern and told me step by step of what needed to be done. I felt at ease with the decision to come and have my vehicle looked at, at pep boys in Lansing
Kimberly Hampton
2 months ago
The staff and technicians are phenomenal at the Torrence location in IL Hands down to the Team as a whole! The service was completely worth the price and was done with exceptional quality! Thank you!