Napleton's River Oaks Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ken Swi
a month ago
Our service advisor Jay was super in taking care of us. He explained what had to be done with the car. They gave us a loaner which we really needed. The car was in the shop for 3 days. The car is running very good.

  Yeni D. Valencia
3 years ago
Oh my God! I want to say thank you very much Ryan for your extraordinary customer service. Since the first step than I put in this place. He was very friendly and showed to us concern for our vehicle issues. Besides, he gave a new car while they were repairing my 2015 CRV. I am so happy with my car fixed. Thank you to the cashier as well she was very efficiently and friendly. God bless you and keep doing the best. Lastly, I definitely recommend this awesome place to anyone who want to fix their car or buy.

  Marsha Outly
8 months ago
I went in for routine service and everyone from Melina to Erica and especially JamesJohnson was so professional. James was so patient with me which is real important to me being a senior. He explained every feature on a vehicle in detail pointing out the new advanced safety features. I drove over 20 miles, past other Honda dealerships to come to Napleton.

  karolina kloc
6 years ago
This dealership sells dirty, if not filthy, cars and doesn t care about their customers after they hit the door. I bought a used, two year old, Honda Civic there two weeks ago. I noticed (it was impossible not to) that the car was far from being clean (sticky wheel, dirty seats, filthy glove compartment, etc) and asked the dealer if they could do a better job at detailing, and he kindly agreed to do so. So a week and a half later I brought the car to the dealership for a cleaning appointment; they kept the car for two hours, and the end result was, hmm... I don t kokw how to put it, just not visible. Be your own judge. I will share the photos with you that I took right after the car got a second round of cleaning ...

  Lorraine Wilson
a year ago
I came in for general maintenance and was pleased to have the opportunity to purchase a replacement vehicle. The sales consultant was totally Awesome. Mr.Earnest L Norman was professional knowledge helpful. The total package. He is definitely an asset to Honda Napleton in River Oaks. Thank you. Lorraine Wilson

  Brenda Perry
a year ago
Ernest Norman was my sales representative; he was Outstanding! I now have a brand new 2023 Honda Civic! Thank You so Much! Excellent Service rep!

  Cesar Martinez
2 years ago
Jesus really helped me out today! Real friendly and personable and didn t feel like he was just trying to get me to fork over my money. Came in for some maintenance and walking out with a brand new car! Thanks for working to get me the best possible deal! Quick service too

  Stacy Wendt
7 years ago
All in all a good experience and a great value on a used car. Dymond was great and would definitely recommend him. He's nice, personable and genuinely seemed to care. The finance manager was also great at setting my mind at ease because he could see that I was getting overwhelmed. Would recommend any of my friends who were looking to purchase a used vehicle to check them out. Thanks guys!

  Brenda Edwards
3 years ago
Took my car in diagnostic on a Tuesday evening. I called on Wednesday for updates no response. I called on Thursday and left a voice message and no one bothered to call me back with a response. So Friday, I called to speak with my service advisor in the early am. Didn't get a return call until late Friday pm. I was minutes away when she returned my call. This was the poorest customer service in all my years with dealing any car dealership. I won't recommend this dealership to my enemies let alone my friends.

  C
a year ago
Service manager Mike Smago has excellent customer service skills. He answers all your questions, is patient and very efficient.

  Angela Martinez
2 years ago
Cavell was so helpful! He made the process the easy and not stressful at all! I m so excited to come back and work with him! Thank you for helping my fianc� and I get our first car!

  Idaly Rodriguez
a year ago
I went to service my car there and I was taken care by a young man by the name of Andrew Rodriguez and he was extremely professional and explained everything my car need to be serviced for and why I need it. I will definitely be returning back to Napleton due to this young man!Services: Tire rotations, Vehicle Inspection, Air conditioning, Vehicle safety inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Air conditioning, Vehicle safety inspection, Auto maintenance, Oil change

  Coka Baby
3 years ago
Very comfortable experience while waiting for my car to be serviced. Covid precautions were met fully. When I am ready for a trade in, I will be back to speak with Jennifer. She was very sweet and compassionate.

  Marlon Smith
3 years ago
Service at Napleton River Oaks Honda is terrible. It took their representatives 50 minutes to schedule my check engine appointment over the phone. They didn't have me scheduled when I arrived on my appointment day. They have many hidden service charges and always blaming another departments for their high charges. Your business will never grow if you keep cheating loyal customers with your fake smiles. I've been a customer for years. I only pay these high hidden charges because you have the factory parts for my car. People will stop buying and supporting Honda and all other dealerships that continue to overcharge customers to repair their cars. Why should a person buy a brand new car? Your car's are too expensive and does not have good quality for today. Your cars are engineered for repair after 4-5 years.

  Jackie Land
2 years ago
Virgilie was an exceptional sales associate. Very personable and professional. I have never had such a positive experience with a salesperson. I am a very satisfied customer. Virgilie is the best!!

  Valerie Mosley
6 years ago
I LOVE this place!! Tom Walker and others generally care about their customers and the vehicles we drive! After a service is rendered, they follow up with an email or phone call to see if you were satisfied! Great customer service!!Thank you!

  Patrice Grier
a year ago
Eric Labauex was a great sales Rip. He has the patience for it for me from 11 AM to 5 PM. Thank you Eric

  Stephanie Carter
5 years ago
Highly recommendable Vehicle Lot !I love the service here & like the positive energy that employees give off. They really make sure customers are satisfied when leaving here with a vehicle. Lina is a very good at this location. Perfect with finding whats best for you. You should go visit

  Thomas Barbush
5 years ago
The best dealership around my opinion only one I go to, recommend all my friends there and every single one keeps returning back and recommends it to their friends. Very professional fast, friendly, courteous makes buying a car a lot easier. Awesome sale staff and an awesome general manager

  Lisa Jamerson
6 years ago
Nice waiting area with awesome hot drink dispenser and popcorn maker to keep the kiddos happy.The repair shop on the other hand, has wasted our time and gas comming back and forth with the promises of repairs/replacement that they were suppose to get done due to thier own negligent and mishap all because the shop worker did not take the advice from us, the customer. We are out of towners , which means we do not have the time to come back.We know our own vehicle and what needed to be done.The shop manager is capable and competant to do his job, but has to much demand on him being pulled in all directions with customers, workers, paperwork, etc....The owner/staff manager did reconize us from previous times being there and took the time to pull us to the side to get everything resolved on a quickly manner.Overall was satisfied with the work, just had to keep comming back with the hopes of things to be done correctly as promised at the time of each visits.

  Peymon Torabi
6 years ago
Great place to buy a car! I bought a new Jeep Grand Cherokee Trailhawk here. Everyone is very helpful and made the process easy. Mo, Jay, and Roberto all worked together, so no one was ever fighting over me or wanting me to wait while they worked with other customers. I never felt like they were playing games or being underhanded. George in finance explained my options clearly and didn't try to pressure me into anything I didn't want. At the end they went over all the options on the car with me and gave me a big head start on what is an option packed vehicle. This was a 5 star experience!

  Tania Orozco
5 years ago
Worst place to buy a car. They want to over price their cars by making you pay for a "VIP Package", transportation fees, and extra insurance. They claim it is necessary but in the contract it says it is not! Worst customer service by the Dealer Representative: Ryan Augustine.

  arianna oneal
6 years ago
I love Honda. If interested ask for Quinn. He is the personally the most honest and doesn't sell you anything less than your dream car. He goes above and beyond to make his customers happy. Again ask for Quinn.

  Debra Hawkins
6 years ago
This place is only interested in how much money they can get you to spend. Every service is overpriced and they call themselves giving you a break by giving you10 percent off, which is nothing because they overcharged you in the first place. I had my car serviced & was charged almost a $1000.00. I've had my car serviced here for 10 years. They gave me a loaner car & I had a flat. To add insult to injury they made me pay another extra $100.00 for the tow, despite all the money I have spent with them. This is why people say going to the dealer is a rip off! I'm done with this place and thinking of purchasing a Toyota!

  Dragonx Titan
5 years ago
All in all the experience was much easier then other dealerships I had been to. It started with Stacey, great phone person. Then my experience with my salesman continued to be great. 10/10 recomend� Napleton Honda.

  Pat Szczecina
a year ago
Christopher was helpful and polite. Going for service is a lot like going to the dentist, gotta do it but you know it's gonna hurt

  Rachel Cardenas
2 years ago
I totally recommend Napleton Honda River Oaks I came back a few months after buying my vehicle with a problem and the sales manager was super gracious. I totally appreciate the great service!

  AlexthaArtist
10 months ago
Bought my new Honda passport from Adam. Absolutely loved him.

  Freda Hunt
6 years ago
I went the day after Christmas it took more than an hour for them to put air in my tires. The service guy was having a very bad day it was apparent because he showed it by his actions & how he spoke to me. He even gave me the wrong set of keys & when I told him that he acted as if I did something wrong. I won't go back here for service

  Korinn Ibrahim
2 years ago
My husband and I came in to purchase a car and thanks to Cavell we had a great example. He made it simple and easy process for us