Napleton's River Oaks Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leslie Garnett
5 days ago
Decided to make a purchase of a new car today, and we are at Napleton Honda in Lansing on Torrence and Fawzi was an absolute joy to work with.. He answered all of our questions and very thorough. If you're in the market, pull a brand new car as highly recommend Napleton and especially Fawzi!

  Jackee' Irvin
5 months ago
Hi, I'm a single senior citizen who drove 150 miles from Indianapolis, IN to Lansing, IL to purchase a 2021 Nissan Armada SL from Napleton's River Oaks Honda on 10/23. Very exciting when purchasing a new vehicle. The process was very smooth and Bradley Reed the salesman was very knowledgeable & kind. I was able to test drive the vehicle & instantly I knew it was the one for me. Bradley was very prompt in answering all my questions & helped me connect my cellphone to access Car-play. On the way back home to Indy! We floated all the way! Nissan Armada is King of the rode!!! I m truly happy with my purchase!!!

  daniella nicole
2 weeks ago
Jason was very helpful, professional, and knowledgeable. He was very thorough and patient with us while going through the car buying process. I would highly recommend seeing him - I feel confident in coming back to revisit purchasing a car and speaking with Jason. 10/10 recommend.

  benjamin cruz
a month ago
Kamaal and Earnest were really good by helping us teade-in our vehicle for a 2024 accord. Thank you for this great experience and make this trade-in so easy.

  Jessica Marie Morales
a month ago
Jason was absolutely amazing!! Answered all of my questions and was very careful about walking me through the process and making sure I understood everything. He has a great personality and made me feel welcome by offering me refreshments. From the moment I walked in until the moment I left with my new car, he was nothing but exceptional. I HIGHLY recommend seeing Jason if you need a car!

  Eric Schlichting
5 days ago
The smoothest, easiest car buying experience we've had. They gave me a competitive price up front, online, so we pretty much showed up and picked up the car we wanted. Friendly people and easy to work with.

  Cnix Blank
3 weeks ago
Went to get work done on my car. Ran in to Sam, he was absolutely great. He helped me get a great deal on my new car and worked with me to get things I wanted for that car. Definitely go to him if you want someone friendly and helpful. 10/10 would go again.

  Ericka Johnson
a week ago
Today i met with Alex Ortiz and the service he provided was AMAZING and OUTSTANDING i could literally cry. I was able to walk out was a NICE BMW. I also would like to thank Faris for helping me get to the finish line. REDUCED PAYMENTS AND WARRANTY INCLUDED. THANK YOU AGAIN ALEX FOR ALL YOUR HELP :-)

  Martika Mitchell
2 months ago
Took my car in for an oil change. The last thing I was expecting was to walk out with a brand new car! Earnest Norman was so kind and helpful. He informed me about the trade in promotion 2 seconds after walking in. He went above and beyond and I was able to drive off in a brand new car with no money down. He was very genuine and easy to work with. The process was very quick and I felt like I was in good hands. He wasnt a typical salesman, he actually wanted to make sure I got the best deal possible. Highly recommend this location and ask for Earnest!

  Soml_jcock
2 months ago
Jason and Eli were great. We knew exactly what we wanted and they delivered to get us in and out quickly. I could tell Jason was knowledgeable on the vehicle we were purchasing and made sure to get answers when he didn t know. They were both very accommodating for us while we had our newborn twins as well to make our buying experience perfect.

  Danielle Dobkowski
4 weeks ago
Fawzi was amazing and super helpful. He made the process of buying a car super quick and easy. We are so glad we came to here to get our Honda pilot highly recommend! We will definitely come back here for all our future car needs.

  Ada Robinson
3 weeks ago
If you're looking for a great value and not only car but financing wise,Jason at Honda is the person to see.. I was welcomed as not only a friend but like a family member.. Jason was not just trying to make a deal. He is very compassionate and very understanding. He puts himself in your shoes..

  leonard simpson
8 months ago
I would like to give a shout out to Jeffrey Parham JP , Larry Chambers, and the staff of Napleton s River Oaks Honda team for the remarkable service recently provided to me. The other day I purchased a 2023 Honda Odyssey Elite. The vehicle and cost exceeded my expectations. JP was the perfect salesman. Friendly, knowledgeable and honest when selling me the car on my terms.Larry, who walked me through the features of my car was easy to understand and right to the point . Thanks again for working with me.

  Tanya W
2 weeks ago
If you're looking to buy a Honda or need any repairs to your Honda, RUN (don't walk) to another dealership! I don't care if your car breaks down in front of the place -- pay the tow fees and save yourself the aggravation by taking it SOMEWHERE ELSE.I purchased a 2013 Honda CRV for my child and went there to have a second key made. I called ahead of time to ensure that this was something they could so. They assured me it was. When we arrived, the service department informed us that they did not currently have the key in-stock, so they took us over to the parts department where they "supposedly" ordered a key. I was instructed to pay for the key up-front (no problem). They said that the key should be in in about 4 days (being the following Wednesday) and that they would call us so we could bring the car in to have the key programmed.I called on Wednesday and they told me it would be a few more days (no problem). I called again that Friday and again they said it would be a few more days.Finally, we received a text saying that the part was ready and to schedule an appointment with the service department. I scheduled the appointment and came in excited to finally get this second key programmed and in-hand. When I came in, I was informed that there was no key ordered, no record of them ordering a key, no record that we were ever there (even though the person in service department confirmed that she helped us), and no record that I paid anything. I showed them the transaction on my bank account and they told me that what I was charged for was not the cost of the key (according to them, the key cost less than what I paid) and they had no idea what I was charged for.They told me that they could not refund me. They suggested that I come in early Monday to speak to a parts manager (because they like to come in for a second and leave early), despite the fact that I have a JOB and work during the week. They also said they could not take my number to have a manager call me. These were the most UNHELPFUL people I have ever encountered at a car dealership and they absolutely did not care about the issue they caused.So, this multimillion dollar dealership basically stole money from a single mom who thought she was doing a great thing by buying her kid a Honda. And not to mention all the time wasted trying to work with these folks. This type of disorganization and lack of customer service is unacceptable. The lease on my other vehicle is ending and I was considering getting a Honda, but I will definitely be back at Chevy. NEVER AGAIN!!!

  Keanna White
a month ago
The staff is very friendly and welcoming! After a hour it felt like we knew everyone for years! We are not easy to work with due to limitations and wants/needs. They worked around anyway they could to make sure I was happy and satisfied with the deal being made!! Big shout out to Sam for all of his hard work! They go above and beyond!

  Nia Iman
5 months ago
I was very pleased with my entire car buying experience here. Bradley R. Was the perfect salesman. He was patient, attentive, knowledgeable and always had a smile. His energy was great throughout the process. He kept a great attitude despite my indecisiveness. Thank you all again for the great service. I will be sending both my daughter s to see Bradley!

  Paris Louis
8 months ago
Earnest Norman!! If you meet him YOU WILL LEAVE OUT WITH A BRAND NEW VEHICLE LIKE I AM RIGHT NOW!!!Works with youVery polite and professionalThis is my third Honda since 2006! I love my new CRV HYBRID

  Ninja Huh!?
7 months ago
Again Napleton Honda did it again low mileage newer car lower APR!! I went to a Nissan Altima to a Nissan Max max yo!!! Everyone in Napleton s River Oak Honda dealership are like family I ve been rocking with this dealership for years since 2019. My guy Bradley Reed looked up big time (Blessings) Brotha!!! My old Altima is in good shape so y all come River oaks Honda my family/ peoples are ready to serve you & put ya in a beautiful new/used cars. I m so excited thanks River Oaks Honda family again!!!

  Jay Gulotta
3 weeks ago
I just purchased a used car at River Oaks Honda. I worked with Sam and highly recommend him. He was great start to finish, easy to get in touch with and always available, and helped me end up with the right car at a great price.

  MzCutieface 26
5 months ago
Omg!!!!! AlFonzo helped me Get my Dream Car !!!! He was a huge help and was very nice and very helpful the Process was very easy and they even stayed open for a extra 30th bites to make sure I drove off with my Car I would most Definitely recommend to Speak to Alfonzo To help You Get a Great Car !!!!!!!!!

  Katina Cross
3 months ago
Went here in search of another family car for myself as we seem to have bad luck with our cars lol James Johnson was our salesman and was extremely patient with all my million questions. He went through all of our questions/concerns with a positive attitude and I will definitely come back here again!! Highly recommend. Professional, welcoming and friendly.

  Ximena del Cid
a month ago
Bough a car from them a little bit over a year ago. My experience at the time was great! However 2 weeks after purchasing a vehicle, the tire exploded while driving (not going fast, checked dash cam and it was like 15 miles per hour) which caused a huge damage to the vehicle including me having to pay to repair axiles and other parts. The dealership said it was unfortunate but not on them. As a first time car buyer I said okay . The guy that sold me the car recommended a shop to me that ended up scamming me. Learned the hard way. Spent almost $2k fixing it. It was crazy to me at the time that a blown tire messed up so much!Took the car for yearly service a couple months ago. I asked them to check tire pressure, oil, breaks, etc. 1 hour later they gave me my car and a note saying I had refused to get my breaks changed (never happened). Technician said they just put that because they didn t have time. Did not make sense to me. Later come to realize literally no service was done. Promised myself I would not take my car here anymore. (They called me a couple days later and I provided feedback)Fast forward to today. I was in a car repair shop (got rear ended unfortunately and the person that hit me accepted responsibility, so their insurance covered everything). When picking up my car they asked me about the huge crash repair on the right side on the vehicle. Surprise: I apart from what I mentioned above, I ve never been in any sort of accident. Apparently the car had been in a couple different accidents prior to me purchasing and they discovered that while taking apart the car for repairs. They did not disclose this to me even though I specifically asked the seller if the car had been in an accident prior.Overall, just very disappointed with my experience.

  Jerrica Ford
3 months ago
Earnest Norman was a great help! He helped me get the price and payment I wanted to have for my car this is my first time pulling off the dealership lot and he made it less stressful for me. Thank you for all your help as well as the other staff for being welcoming.

  Lisa Pallotto
a month ago
Earnest Norman is excellent. He made my car-buying experience hassle free. He is very personable, professional and friendly, and helped me make the best selection for me.

  Peggy Greer
4 days ago
Bradley was very professional and patient throughout the entire process! I purchased a new car 11years ago, and I m happy to give them my business again!

  Alfredo Roman
2 months ago
Hasum provided great survice as soon we walked through the door. Great sales person and dedicated himself to offer us the best deal possible for our vehicle. Most helpful salesmen we ve had all day from our car shopping journey.

  So Rebecca Thooo
3 months ago
James Johnson is a great car salesman. You can tell he doesn t just care about the sale but he cares about actually finding you a vehicle suitable for you and your family. He helped me little sister to get a great deal on her very first car!

  Nick Kirk
4 months ago
My wife and I purchased a 2024 Honda CR-V Hybrid with the help of Jeffery Parham. Best experience we've ever had at a dealership. Jeffery was a pleasure to work with and really took care of us. We really appreciated him following up with us after our purchase to make sure we were happy with everything. Thanks again, JP!

  Jasmine Townes
a month ago
James Johnson was a good salesman s. He helped me get a car to my likings. Help me ge insurance before walking off the lot with little to no money down in a 2021 Mazda CX-30. Thank you so much for your service.

  Rebecca Garrett
a year ago
Best car buying experience yet! I recently purchased my new car here from Eric. He made me feel at ease through out the entire process. Any question or concern I had, he readily addressed them. The finance team got me a rate & payment I am very satisfied with. I paid the price for the car as advertised on Cars Gurus. The car is in pristine condition & has all the bells & whistles as advertised. Eric followed up with me the next day to make sure I was still happy. I am very happy so thank you Eric for your service, as well as the service I received from the entire River Oaks Honda team!