Land Rover at Lake Bluff

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Terika smith
a month ago
Excellent experience from start to finish as I drove 110 miles round trip. Caleb was great at selling me my Land Rover Range Rover Velar. He was very knowledgeable, kind and friendly. I will definitely recommend this dealership as everyone is so welcoming like family. George gets straight to the infotainment system and explains everything. Lee the service technician is very nice and is great to have a conversation with. Best part you never feel pressured. Thank-You everyone!

  D K
a month ago
I bought my Range Rover 2023 there last March. The staff was great. They were helpful and accommodating. I highly recommend them. Ask for Andreas and you'll be in good hands.

  Colleen Wallace
11 months ago
I had a great experience buying my second evogue at Land Rover lake bluff!! Service department with Lee and his crew are amazing!! Andreas sold my car to me very organized and efficient easiest car I ve ever purchased. And Kevin sat with me showing me how everything works. I will always take the drive to Lake bluff, the customer service is like no other!! Thanks to all for the great experience!! Colleen Wallace

  trise7
6 months ago
My experience with service was the best I ever received from any Land Rover retailer. I ll be bringing my vehicle here going forward. My service advisor was nice and knowledgeable and accommodated me well. I didn t have to wait a long period for my car to be serviced. Everyone there was nice and greeted me upon entry. I will be coming back when I choose to get a new vehicle!

  John Miskella
a month ago
The folks at Knaus performed regular maintence on my Range Rover while i looked at the new models on the market.Jack Iberle in sales was a very nice gentleman without any high pressure to sell anything. Patiently answered questions and was ver polite.Lee in the Service department was very thorough and fully explained everything to me in detail.

  Ashley Timber
2 years ago
After waiting 3 months for a special build order to come in at another dealership, my order ended up being cancelled and I was back to square one. My husband came to this dealership and worked with Joe to surprise me with my dream vehicle for my birthday last week! Joe was informative and got everything ready to go overnight! When my husband brought me to the dealership the next morning, they had my car beautifully placed with a bow on it! It may seem like a small detail, but it made me feel so special! Joe was so quick and straightforward! We were done with all the paperwork in a matter of minutes! He has continued to be so easy to get a hold of!At the dealership we worked with Cole who got into the vehicle with us and went through every detail and helped us get our app set-up. He was super informative and made everything not so overwhelming!We live about an hour from the dealership and were waiting for our new plates to be ready. Instead of having to drive back to the dealership in a couple days, they sent someone up to us to finish the paperwork and place the plates on the vehicle! We worked with Romy and he was also so quick, friendly, and informative!Overall- we have been through a fair number of vehicles and traded in my Mercedes, who I always felt had top customer service, and this experience topped that!Well done everyone on the team at this dealership!

  Baker Alfarajat
8 months ago
Exceptional Service and Customer Experience at Range Rover Lake BluffFrom start to finish, my experience with Range Rover has been truly exceptional. The customer service team went above and beyond to ensure my needs were met with their friendly, knowledgeable, and attentive approach. (Marco)Not only was the service top-notch, but the quality of work on my vehicle was outstanding. I appreciated the live video updates they sent me, keeping me fully informed about my car's progressI also applaud Range Rover lake bluff for their transparent pricing structure.I never felt taken advantage of or overcharged for any service or repair. They provided detailed explanations of all costs involved.Range Rover Lake Bluff is the way to go! Range Rover Lake Bluff is the way to go!Shout out to Marco !! Thank you LR Lake Bluff

  Chris Epstein
4 weeks ago
The Knauz brand of dealerships is exceptional. We have worked with their Mercedes-Benz and Land Rover dealerships for years; they go Above and Beyond to take care of us.

  Ish Ramushi
7 months ago
I recently purchased a CPO vehicle from Knauz Land Rover and couldn t be happier with my experience. Dealing with my salesperson Andreas and then finance manager Kevin, it was honestly the easiest car buying experience of life. I was able to be in and out within a couple hours. No fuss, no back and forth negotiating. I wholeheartedly would recommend Knauz LR to all my family and friends.

  Lynzi Misuraca
9 months ago
Recently purchased my first Land Rover product, and would highly recommend this dealership. My sales advisor Rob was extremely knowledgeable, responsive and friendly. He made the process exciting and enjoyable. Kevin is a genius and sat with me to go over every aspect of the car. Peter in Finance had me in and out in no time which made buying that much easier. 5+ stars to all 3 of these guys!

  Bruce Zessar
3 weeks ago
The review below was from April 2023. Just had my Range Rover serviced at Knauz in March 2024 -- ditto to everything said below. Consistently great service![From April 2023...] We own a Range Rover Sport that we bought from Knauz Land Rover a few years ago. The purchase experience was top notch, and service has been the best. Want to call out Lee Brownstein, who is a phenomenal service advisor. Always spot-on and practical about what needs to be done, and what can wait. All in all, a great place to buy and service a vehicle.

  Chris Bloom
10 months ago
Just purchased my first Land Rover product. The process was extremely streamline and easy. Rob in sales was very knowledgeable on all features and models. Peter in finance made everything easy to understand. No question was hard to ask. Kevin, the IT gadget man, was phenominal. He deconstructed all the features of the car for me and made it user friendly. Great, great experience!

  Typ
a month ago
Always inspirational when I visit, I am envisioned with leveling up. Parts are readily available, everything. I really enjoy myself throughout the Knauz Autogroup experience.

  George Mallios
6 months ago
Superb service team. Top to bottom. Management, advisors, everyone. Wouldn t take my car anywhere else. Been using their service department for 10 years plus, never a single issue. Top notch in every way. Same can be said about their sales management team as well. Bravo!

  Marc Margiotta
4 months ago
Marco Alonso has provided exceptional service. He goes above and beyond and has shown extreme professionalism in taking care of his clients.

  Steven Kaufman
a year ago
Just picked up my new RR Sport. It is amazing! So many great safety and enjoyable features. I cannot wait to learn them all. I have to say that Chad, Jack and Kevin were fabulous to work with. They know it all and made the experience seamless and fun. Very helpful and patient. Great follow up after the purchase. I certainly need to mention that the service department under Joni the manager, is the best. Her crew in front and in the back are the best around! Maybe that is why I have been a customer since 1983!

  Elizabeth Cioffi
a year ago
My husband and I researched the Disco for months. We were happy to find what we were looking for at lake bluff Land Rover. Rob our sales person was helpful and didn t push us either way Kevin who brought the car to us and was very helpful in explaining the ins and outs of the new vehicle. Both were exceptional!! We would def buy from Land Rover Lake bluff again. Thanks again Rob and Kevin! Elizabeth C.

  Torye Marek
a year ago
Overall excellent purchase experience at Land Rover Lake Bluff. Jack made the sales process very smooth and easy. Kevin did a great job getting the technology set up and this was a seamless process. I would definitely purchase another vehicle at Land Rover Lake Bluff!

  Lori Eppel
8 months ago
This place is very well run. Easy checkin, easy checkout. They are very courteous and respectful of my time. The loaner was nice and clean, and my car was very clean when I picked it up. They never tried to upsell me anything I didn t need. I felt they were looking out for my best interests. Very trustworthy. I have brought my car here twice, and this was a far superior experience compared with another location I went to previously. Lee was great to work with. I highly recommend this place.

  Stephanie Esposito
a year ago
Due to high demand of cars everywhere and not being able to find exactly what I wanted Joe made it easy to custom order and track my car from the start. Once my velar made it to the dealership they had such a quick turn around (48 hours) where they installed my roof rack and prepped it for delivery. Peter made the financing super easy by having all the paperwork ready before we got there and Kevin helped me understand all the cool things my car has to offer. Thank you guys for making this easy for me I love my new car

  Rod Nelson
9 months ago
Service Advisor is amazing, always looking out for the customer and willing to go the extra mile to achieve excellence. 5 stars aren t enough Lee has always been good to me and has always gone above and beyond. It s time to buy a new RRS so I ll be seeing you all soon.

  Jeni Grays
a year ago
Purchased my new velar with Rob and it was the easiest car buying experience ever. The whole entire staff at Lake Bluff Land Rover was so nice and willing to help in anyway they could. They all went above and beyond. They did not try to screw me as a consumer for the car shortages like others dealers do. Definitely come here if you are considering a vehicle from Land Rover. You will not be disappointed.

  Tony Ranallo
a year ago
From start to finish just a very honest and good process. Our salesperson Rob Hill was outstanding. He knows his stuff and took the time to answer all of our questions. Our purchase was quick and easy and handled exactly how they said it would be. No surprises! I would highly recommend Land Rover Lake Bluff. They know their stuff and are true professionals! Ask for Rob, you won t be disappointed!

  Ajoke I
a year ago
Amazing experience with this dealership. Jack worked with us through the design, build and purchase process. He was accessible and very professional in helping procure the perfect car. Kevin was simply amazing. Gave me a crash course in such a short time that I was comfortable to navigate the car immediately. Awesome experience. So thankful to Jack & Kevin. No surprises and great support throughout the process.

  Donald Meadie
a year ago
A huge "thank you" to my Service Advisor Lee Brownstein regarding a recent problem I had with my Range Rover. Lee assisted me in the past as well, and each time, he was very courteous and professional. Lee goes out of his way to provide quality customer service, not to mention the follow-up calls to make sure that my Knauz experience was a positive one. GREAT JOB LEE!!

  cheri borowiec
a year ago
This place is just wonderful Andreas and Kevin were beyond helpful, I got a chance to drive my dream car and they made it such an amazing experience, I was treated from the very beginning with gracious kindness and professionalism. They answered every question and I have never had an experience like this at any auto dealership...it was so relaxed and unhurried they went above and beyond what they had to. This is the go to place for a Land Rover, there is history, experience, and great service. Knauz is the premier place to make your next car purchase, can't say enough about the incredible experience I had....Thanks again Andreas for your time and patience and professionalism. If I could give more stars I would

  Shawn Olsson
a year ago
Service is horrible! Took Range Rover in for a standard service and car overheated before my wife got home. First response from service after speaking to them was, well we can't be sure whose fault it was until we get it in and take a look even though it was fine before the service. After getting the car towed back to the dealer the service team confirmed they forgot to tighten the cooling fluid cap. Of course this was Friday so couldn't get the car back until Monday. Got car back on Monday and there is a new red marker mark on the fabric that wasn't there before.

  Jabeen Abutalib
a year ago
Always such a pleasure to deal with Service at this location. I recently needed a touch up on my Range Rover. I was able to simply drive into service and ask my most trusted service advisor Lee about how to get my car taken care off asap. He directed me to Omar in detail and Kevin at the body shop who took care of things for me in literally 15 minutes. Omar and Kevin even took the time out to get the exact silver paint and reapply it.The service at Knauz is beyond exceptional!

  Blaire Barnett
a year ago
This week I went into the dealership and was greeted immediately by Andy who was eager to assist me in finding the perfect car for me! Upon finding the perfect one, Kevin was able to explain all the new features that the car was equipped with. I had such a great experience and the general manager, Chad, was just the sweetest person ever, he has such a wonderful staff. Highly recommend this dealership.

  Linda Nangah
a year ago
Rob, Peter and Kevin, my goodness these guys were amazing. My experience with Knauz was nothing but an adventure. Very courteous and knowledgeable about all aspects of the car. Five stars is not enough. Thank you so much and I will enjoy driving my car.