Vaupell Auto Repair & NAPA Auto Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Lee
a week ago
The best people in the business. They are kind, informative, and do anything they can to help you. As someone who doesn't know much, I only trust my car advice with them.

  Tim Spatzek
a month ago
Trusted auto repair center I have been using for my maintenance needs over the last 10 years. Honest feedback on what maintenance items are required and optional. Would highly recommend Vaupell Automotive.

  Ryan Bringas
4 months ago
My wife brought her Subaru forester here a handful of times and had nothing but great things to say. Recently, we leased aNew forester for my wife and I took the old car. I bought tires from tire rack to be installed at Vaupell because of our previous experience. Again I have nothing but great things to say regarding service and installation. I was able to ship the tires directly to Vaupell. They installed them the next day along with the needed tire alignment. Everything went smoothly and I will be bringing our old forester back for our service needs. I am loyal to subaru in countryside for our manufacturer repairs, but everything else I ll be using Vaupell.

  Diesel Baldwin
a year ago
Brian Vaupell from Vaupell Auto is the best in the industry regarding knowledge and skills, his shop is the only place I have ever truly trusted my vehicle to be at. I have lived in 8 states and many cities and never had found a completely trustworthy shop. The irony is when we moved to Brookfield in 2016, his shop is like 10 blocks walking distance which makes it very convenient. Brian and his techs are a true gem in an industry that isn t known for always doing the right thing. Brian will always do right by his customer even if it costs him. In the long run he makes it up because he has loyal customers like me - where if I moved away from the area I will still drive in to take my car to get serviced here. I can t say enough good things about him and his team. Shout out to Nate and Jesse as they go above and beyond in service and physical work. If there were more stars this shop would get 10. I have been coming here for 6 years and will never go anywhere else. Only other place I take my cars is the dealership when getting warranty work is done. My current vehicles are a 2019 Dodge Challenger SXT and a 2021 Dodge Durango R/T, and they are safe under Brian s watch. I have had 5 prior vehicles that this shop has serviced as well - a 2002 Chevy Venture, a 2006 Chrysler Sebring GTC, a 2004 Pontiac Grand Prix, a 2005 Ford Expedition, and a 2019 Dodge Journey Crossroad.

  J Richard Garvin
3 months ago
Been taking my Ram to the Vaupell team for years. Started with needing an oil change and tire rotation. Vaupell has kept the Ram and 5.7 Hemi running great. Now perform all preventative maintenance (fluids, spark plugs, tires, brakes) and suspension (shocks, struts, etc.) as it wears in Chicagoland environment. Wanted to support local small business after warranty expired and found a straight shooting and high quality shop that backed their workmanship. Thanks for all the work Brian, Jesse, and others!

  John Thompson
6 months ago
As someone who handles vehicle maintenance for a small ambulance company in the area, I understand the importance of finding a reliable and trustworthy service provider. In the past I had dealt with various local dealerships for maintenance, but the customer service was never great. Often, we felt like we were inconveniencing them by bringing in our business and were sometimes grossly overcharged. Since we began using Vaupell for regular maintenance on our vehicles, the process has become infinitely simpler. The team at Vaupell is always friendly, professional, and knowledgeable. They provide a detailed comprehensive run-down of work that was completed and recommended. Quick turnaround on our vehicles is essential for us to provide our patients with safe and efficient service, and I'm grateful to have a partner like Vaupell to make that possible. I would highly recommend Vaupell Auto Repair to anyone with vehicle maintenance needs.Services: Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Tire rotations, Vehicle Inspection, Brakes, Oil change

  Kumar Kayastha
4 months ago
Fantastic service. Detailed and timely communication. Images included of your vehicle being worked on. 10 out of 10. Have been (and will continue to) recommend Vaupell's to friends, coworkers, neighbors, and family. Plus... their warranty is longer than anyone in the surrounding area. Good luck finding a better mechanic.

  Mike OD368
4 months ago
Very reliable place. Failed emission test last time, reasonable price to fix it whatever Brian did it was a lot less than the amount my daughter s car cost at another mechanic ($250 more). Failed again this year, but Vaupell looked at it again just now, said that it would probably pass it if I drove it around for a while, and if the engine light stayed off when I took the test, (it is a 19-year-old car and I am driving it into the ground). Which test I will take next week. No charge for the quick look-see, apparently in appreciation for my earlier business.If you have wives or daughter, or are yourself a lady, you can send them or go yourself to Vaupell. Clean, respectful surroundings, and no gasoline alley language or feel to the place.Keurig coffee too. Highly recommended - the opposite of a clip joint. Only bad thing is the traffic light they are at. 6-corner intersection.Let you know when I pass.Epilogue: I passed. Something like 3 weeks after I posted the review above. Without going back to Vaupell. Took a few tries because the check engine light kept coming on and that's an automatic fail. Pro tip: if your check engine light comes on do not even try to pass the test. You will use up one of your fails. Went from failed to "reject" which is a positive development. Finally passed. Very appreciative to Brian and Vaupell.Service: Exhaust

  James Sit
3 months ago
Nate was very thorough!I really am pleased how he diagnosed every aspect of the car "end to end" to solve my emission problem. I have driven the car with the warning light off. The car runs well. Thanks Nate and Jesse!

  Em H
a month ago
Great service! And they were able to text me the estimate which I was use to view each detailed item and approve or decline. Super easy!

  Victor Munoz
a month ago
I'm disappointed with Vaupell. 2 mechanics told me that the problem with my vehicle was due to a bad alternator. I had the alternator and battery replaced (over $1,000), and my van still shuts down on me. Will be taking it back to the shop. If they can't fix it this second time around, I won't be going back there again.

  Theresa Wood
a month ago
I absolutely trust Vaupell Auto for my car maintenance and repairs. Fair and upfront with costs and have always completed their work efficiently.

  Dan Ozanich
6 months ago
The staff at Vaupell Auto Repair are outstanding! I appreciate the honest and transparent approach, as they always take the time to diagnose and provide a very detailed breakdown of any required repairs. In addition, they are friendly, courteous, and always ready to answer any questions or concerns.Services: Air & cabin filter replacement, Exhaust, General repairs & maintenance, Tire rotations, BrakesServices: Air & cabin filter replacement, Exhaust, General repairs & maintenance, Tire rotations, Brakes

  Carl Slaughter
a month ago
Very satisfied with the set of tires installed. The entire process was efficient, timely, and professionally done. Great communications.

  Brian Keilers
2 days ago
Staff was amazing to work with and they did great work. I trust them to work on all my vehicles.

  Midwest Radon
a month ago
Brian and his team are great, they diagnosed and sent us a list of items for repair based on urgency. We were able to fix the immediate concerns and schedule the remaining items at a later date. His technology and customer service is superior to any other service provider around. Highly recommendServices: Electrical repair, Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignmentServices: Electrical repair, Tires, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment

  Patrick Bresnahan
a month ago
We have been customers for years. We have never been disappointed with the service. We recently had the brakes and tires replaced on our car. The work was done on time and to our satisfaction. The car drives like new. ThanksService: Oil changeService: Oil change

  John Ullrich
2 weeks ago
Honest reliable services.Honest reliable recommendations.I ve had no surprises with several years of my family getting their vehicles serviced here.

  Daniel Chavez
a month ago
This repair shop was so professional, courteous, and listed all issues by urgency so nicely on their estimates. I highly recommend this auto repair shop.

  Jen Stahl
2 weeks ago
Brought in a used car we considered buying for our son and were given a detailed summary of the condition of the car. Also spoke with Jesse and Brian directly for further information. Highly recommend their services and trust their opinions!Service: Auto maintenanceService: Auto maintenance

  Kiko J.
7 months ago
I recommended this body shop to my mother since I was very happy with how Brian and his team handle my Mazda inspection. This repair shop did another great job. My mother was very happy with her vehicle repairs and the 3 year/36,000 mile warranty that came with it. It's hard finding honest mechanics that provide great service. We will be back when needed.Services: Auto battery replacement, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Vehicle Inspection

  proton02
8 months ago
Big kudos to Jesse. He was upfront about the time it would take to even get to my vehicle to figure out the problem (I was in on Monday, he said they'd look at it on Thursday). Thankfully there were some cancellations & he was able to diagnose the problem that day, order the part, and have the repair done by Wednesday.That's quality customer service. Vaupell is getting the rest of my business for auto repair.Service: Electrical repair

  Heather Stewart
a year ago
I ve been a customer at Vaupell Auto for over 5 years. Can t beat the personal touch and excellent service. Brian knows my husband and I by name and remembers the oil we prefer for our vehicles both of which are running great after 125,000 miles. I trust Brian to never recommend more than is necessary, and he doesn t up-sell. Quality place run by quality people. Your car is in good hands at Vaupell.Service: General repairs & maintenance

  Karen Jones
3 months ago
Everyone is friendly and knowledgeable and I really appreciate that they never try to push any services that aren t necessary. I will always bring my car to Vaupell.

  Debbie Zeleznik
7 months ago
I didn t have to wait long for an appointment and was well-informed at the desk. The car was done within the day and the price was reasonable.I ve been bringing my cars here since 1992 and always received great service.Services: Air & cabin filter replacement, Auto A/C rechargeServices: Air & cabin filter replacement, Auto A/C recharge

  Fred Aikens
5 months ago
Excellent service very knowledgeable explain everything to you do only the work that is necessary are not pushy do not try to sell you something you don't need my car is perfect now it's 5 years old it drives like I just came out the showroom Nate is my to everyonemaster mechanic that did perfect work I will be back and do recommend v a u p e l l to everyone

  Ryan Siuzdak
10 months ago
Great service. Fixed EVAP system and performed an alignment. Thorough work as they noted a nail in my tire. Transparent, professional, and courteous. The work I ve had done there has always been done in a timely fashion as well. I am a repeat customer and highly recommend them.

  Karen Boyd
8 months ago
Vaupell recently did regular maintenance on both of our cars. They were terrific. Easy to drop the cars and both were done in a day. The shop is very clean and well lighted. It's always a pleasure to work with Vaupell.

  Kimarley Miller
a year ago
This was the 1st time taking my car for an oil change at Vaupell and couldn't be more pleased and happy that I did!! The customer service and service performed were both awesome and above all expectations! Brian (owner) made me feel welcome the moment I walked in until the moment I left. They have a nice big waiting area with comfy couches, coffee, and a TV. I will definitely be back and I recommend anyone who needs work done with their car to come here!!!Service: Oil change

  Gary Hanley
4 months ago
Incredibly kind and gifted owner and staff that goes above and beyond expectations.A broken down car hurts a lot less with these folks!!