West Side Tire and Alignment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roger Drinnon
8 months ago
West Side Tire has excellent customer service. The new tires they replaced on my 2015 Ford Focus have improved my driving experience. I would recommend West Side Tire to anyone in need of new tires!

  Enrique Ortiz (Rick)
6 years ago
Improper balanced tire. Work with tires as part of my job. All they did was throw weights on the tire. Didn't even use a machine. Honestly I wouldn't even go back to get it rebalanced due to crappy customer service. Steer away from here if you can. They actually fought over the phone about this issue instead of saying "hey come back in and we will make things right. Shows the level of service you get with this company. Coming from a technician, your better off elsewhere.

  Charles Cox
2 years ago
I got a flat tire on my zero turn mower and not one of the three mower shops I stopped at or Farm & Fleet, could put a tube in the tire the same day. Two of them said it would be some time next week at the earliest. I stopped here and got it fixed in less than an hour and the price was very reasonable. The lady at the front desk was incredibly nice and the guys in the shop were great as well. I would highly recommend this shop. I will be using them from now on for all of my tire needs, including my cars and trucks. They were a great find.

  Al and Hilda Amadio
a year ago
Thought I needed tires they let me know tires were still good and just had a screw in the back tire causing a slow leak. They fixed the leak. Long story short they are very honest fixed my leaK in quick time and were very helpful. So if you need tires or anything I'd tecumseh going here I will definitely go back

  Linda Gore
5 years ago
4 years ago a coworker (who's brother used to be a local mechanic and told her West Side was the best place to take her car) referred me to West Side Tire for my needed car repairs. Another coworker said they also went to there because they were honest and did good work. Having an older car I didn't know at the time the many needs my car was about to have and I have not only never regretted going there, but feel blessed to have found them. They have been honest, accommodating, kind, understanding, and have done great work on not only my car but my family's vehicles. I can't say enough good things about this family run business and have confidence in referring others there because I know they will also be treated with honesty, great customer service, and have their repairs done correctly...something I had not experienced at the 3 previous places I had gone. Recently they went above and beyond to quickly get my daughter's car back in safe condition with new tires in less time and for less cost than she had anticipated. Now she will be able to drive her son, my grandson, to Indianapolis to leave for Marine boot-camp, something she didn't think she was going to be able to do. Thank you to everyone at West Side for this gift and for all you have done for our family....we appreciate you all!

  Mike Tatro
4 years ago
Nice little place. I called these guys at 4:45 on a Tuesday, and they got them in stock and offered me an appointment Wednesday morning. I don't think you can beat that for not actually having the tires already in stock. Lady behind the counter was pleasant. Also over hearing one of the techs on the phone with a customer, he seemed very patient and helpful and accommodating. I'd definitely say give this place chance.

  Nancy
2 years ago
Whenever we have any vehicle issue or maintenence, we immediately call West Side Tire and Alignment. We've been customers for a decade, and refer all our friends and family to them. They do much more than tires & alignments. The staff is friendly and professional. They are trustworthy and always charge fairly.

  Brian Wilson
2 years ago
Great service. Friendly staff. Honest about their services and fees and didnt try to pressure us and "upsell" us into added costly services like jiffy lube or 5 minute oil change always does. Will be using them from now on.

  Brian Miller
5 years ago
Set an appointment, showed up and they brought my car in. Gave me a price for brakes/rotors which I needed and price was as quoted and car was done ahead of time. They were friendly and my brother referred me for there honest work.Would highly recommend !

  Alan Johnston
5 years ago
Bought new tires and had brakes done cost 1,400.00 drove the truck around for a month under 60 mph in town and had no issues. Drove the truck on the highway over 60 mph and noticed that there was a vibration thought it was the road causing it at this time. Then I drove down to Alabama and it had the same vibration over 60 mph so when I got to Alabama I took it to Pep boys told them the issues I was having and they told me the tires were not balanced correctly cost 48.00 and I went on my way. Got back on the highway back to ILL still had the issue so I called West Side and they looked at it and told me the front passenger tire was bad and I was lucky that the supplier was going to replace the tire but the normal suppler would not. Then they told me that the tires were not balanced and they redid them. When I went to pick it up they told me I owed 17.50 for there time. Called Good Year told them the story and they are returning my money I spent at Pep boys and the charge from West side. As for West side they were more worried about there 17.50 then correcting the problem, we have been taking our cars to them for years and this is what you get. Wow they lost a customer and our family and friends over 17.50. Maybe they should of asked the supplier for the money and not the customer. It is not about how much they were asking it was how they demanded it.

  Justin Koester
2 years ago
Best and most honest shop I've ever takin my vehicles to. Best price for alignment in town. They usually have a 2 week wait. That alone shows how good of a shop they are.

  johnette kramer
4 years ago
I definitely recommend Westside Tire! I had some squealing in my front tire, I work close by and pulled in to see if they could take a quick look to see if it was safe to drive a while longer. They took a test drive and said it was not safe to drive! They had an opening and replaced my brakes/rotors within 1.30 hrs- and picked me up from work so I didn't have to walk in the rain from work. Very professional and friendly.

  Bill Tudor
4 years ago
They always take good care of all my vehicles! They are fair and affordable. They are family and locally owned and I would highly recommend them to anyone for all automotive needs not just tires

  Matthew Cox
2 years ago
The staff went above and beyond to accommodate me. I called to cancel an appointment and they worked with me to find an open time for both of us to fit me in. Staff was very friendly and their prices were very good. Highly recommend!

  Rich Vimpeny
4 years ago
Best tire shop in town! Very trustworthy. It is the only place that my family and I will every use. Has saved me lots of money over the years. And if you have time to wait, go across the street for breakfast or lunch at Carlos Diner.

  Karl Zumwalt
a year ago
West Side tire has done a great job on all my car needs from oil changes to tires they have done great work and I would recommend them to all my friends and family !

  Cheri Thomas
5 years ago
I was impressed last week until I went for alignment today. I had new tires put on last Thursday & was told a control arm had a "little play", but they would check it out today when I went back for alignment. The woman at the counter who checked me out insisted if there was anything bad, they wouldn't do the alignment - they wouldn't waste my money. After they aligned the car, they run my card and then she says the control arms are bad on the right side. I said I thought if it was bad, they wouldn't do the alignment. She said oh, they're ok until you can get to your mechanic. I leave, go straight to mechanic because I know we did the control arm, ball joint, idler arms, etc. within the last several months. We schedule it to go in under warranty work. As I'm leaving, he says "we'll get this all taken care of & you can reschedule your alignment" I said they did it today. He said "really? they did?" I said "yes - I got charged for one". He said "huh - that's odd - I wonder why they did that... ". We talked a few more minutes & I left. I called West Side on my way home. I asked if she remembered telling me they wouldn't do the alignment if the control arm was bad. She said she did. I said so why did they do it? I don't understand, was that so I had to come back & pay to have it done again. She became very defensive & said "we don't know, we're just the front desk girls. well we'll just do it again for free then." I said I wasn't sure I wanted to come back, that I feel they were trying to take advantage of me. She became quite indignant & told me I would have to talk to the owner. She put the phone down, but didn't put me on hold. I heard every nasty thing she said to the owner about me on the phone. She came back and said 'if we didn't align it, it would ruin your tires!!" I said if it was that bad, then why did you even put the new tires on? She said 'you can just come back for a refund." I told her I would not be back, but my husband would be in. He went in and they made a huge production about how the car should not be driven at all, it was ruining the tires (which had been on 4 days - I'd driven about 150 miles), it should be parked or they would be bald before Friday (today is Monday). I still don't understand if there was a problem with the front end which would affect the tires, wouldn't the ethical thing be to tell me not to put the new tires on until the control arm was fixed in the first place? Not take my money for putting the tires on and then again take more money for doing an alignment which would have to be redone after the control arm was fixed?

  Derrick Washington
3 years ago
I had a very good experience, I arrived on time for my appointment. They got me in and out in less than an hour. I had four tires replaced and I think that's good service.

  Ryan Clayton
4 years ago
Shop couldnt complete my car alignment because the front cam bolts were seized. Charged me full price anyways.Re: reply to owners response. Charging for an incomplete job is not good business. For example, i went over to joes automotive. They said one of the bolts were seized and didnt charge me. See how that works?

  MSG Knight
5 years ago
My go guy. Mario is extremely knowledgeable and trustworthy. Won't BS the details and does outstanding work. I've been going to see him repetitively for mechanical work and tires for the past 13 years.

  Renee Mercer
a year ago
Always friendly and I'm so thankful to be able to trust that my car is taken care of for a reasonable price.

  Jenn Hudetts
3 years ago
Greatt service,fast and affordable,I would recommend it to anyone needing tires or automotive work done, Try them out you won't be disappointed.

  Jeff Stutz
6 years ago
Mario has been my families go to guy for tires and other front end work for years. He does good work and is reasonably priced.

  Scotty O'Connor
4 years ago
I had a last minute request to have 3 of my bad tires replaced and they eagerly accommodated me with only a half hour of them closing. Highly recommend them!

  Lori Lane
5 years ago
Westside Tires and Alignment is great. Great employees who are very kind. They really care about their customers and know what they are doing.

  Howard Depoister
2 years ago
Great people to do business with!! Not gonna sell you something you don't need!! They are very honest and upfront with you!! They treat you like family!!

  Julie Koerner
2 years ago
Went in for a brake inspection and they only checked the front brakes. Vehicle still pulls left and still makes a grinding noise when brakes are applied. Office lady is argumentative. Poor customer service!

  Joe Glogowski
2 years ago
Always do a great job, the new tires and alignment have our jeep feeling like a whole new car on the highway!

  Kristen Jones
3 years ago
Best tire shop around! Great customer service. Friendly family atmosphere.

  Jeremiah Johnson
5 years ago
Well priced tires for your auto needs. Good family orientated business.