River Valley Truck Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack J.
a month ago
Sharon provides fantastic customer support!!! Called to get a part & they didn t have it readily available, so she contacted a Dealer that they regularly use to get availability info for me. I will definitely be returning to do more business with River Valley!

  benjamin martinez
a month ago
Sold my truck to river valley and the process was great! Was offered a good price for my truck drove to their location In Kankakee. Quick to response would do business again in the future

  Paul Johnson
4 months ago
River Valley was about 15th place I contacted to try and find the specialized part I needed so badly. Sharron helped me and way way over and beyond to make sure they had what I needed. Even sending me pics of the part they had, to make sure it matched my old part. Sharron was so nice and made this so much easier for me than anyone else I dealt with before. Be sure to ask for her, when you call, and she will do whatever it takes to help you out. Thank you again and again Sharron.

  Entourage Party Bus
5 months ago
Bought a maxforce 7 engine for $16,850 about 6 months ago from Kyle. We had some electrical issues with our International and offered me $1,000 to purchase it back fully functional. You'd think there would be plenty of meat on the bone to both make some money back on each side. Kyle brushed me off atleast 3-4 times and seemed to busy multiple times.

  Matt Combs
a year ago
Super easy to deal with, we put the used engines on pallets and strapped them down, they sent a freight carrier to our location, we loaded them and off they went. They arrived at River Valley 2 days later, we had our payment on day 3! It s not a scam, it s 100% legitimate. I will be using them in the future!

  Synergy Transportation, Inc.
5 months ago
I sold my truck to them, I was offered a fair price, and they came on time to pick up the truck as it was arrangedGreat people to do business with.

  Tony Mackiewicz
a year ago
Very easy to work with. Mr. Bruno at River Valley Truck Parts was very patient and willing to work with me even though I was hundreds of miles away. I had a truck in Watseka IL I previously bought and didn't have time for. Weather interfered and Mr. Bruno kept constant communication throughout the whole thing. It saved me money, hundreds of miles driving, and a ton of time. River Valley Truck Parts is the place to go if you have an annoying vehicle taking up space, time, and money. Thanks for working with me Kyle. It was very professional throughout the whole thing.

  Journey Backer
2 years ago
Customer care is priority with this company. I had an urgent situation where I lost my receipt from 2 years ago and needed a copy. I called after hours intending to leave a voicemail and the owner answered. He said he does not like to miss his customers calls. I explained my situation and he gave me the name who would contact me assured me they would go above and beyond to help me. Early the next morning I received a call asking if I got the email with my receipt and YES! River Valley Truck Parts doesn t just sale parts, they care for their customers. Thank you!!!

  Coralyn Kratky
a year ago
These people are incredible! We have been searching for a hard to find part for months. Sharon was ultimately not able to find it either but spent hours trying multiple sources. She tracked down some information that may help us get what we need. This is actually our second encounter with River Valley. We sold a truck to them a few years ago for them to part out. In that case as well, they bent over backward to make the process as smooth as possible for us.

  DARRYL GOALEN
2 years ago
Cannot say enough great things about the folks at River Valley Truck Parts! Sharon, in particular, helped me find a part that they didn t have from another company to help get my truck back on the road. The part was in another country but the fact that we found one was all that matters in this age of nationwide back orders . Sharon even called me later to check to see if I was able to purchase the part, (affirmative). She is an asset to River Valley Truck and should never be taken for granted and should be given a big raise! The next part I need, she will be my first call, guaranteed! Customer service above and beyond anything I expected! Thank you again Sharon for all that you do!!

  Matthew Spiece
2 years ago
Highly recommended. Fast shipping, excellent communication! Sharon was a pleasure to work with.

  Chris Onesto
a year ago
Super smooth transaction. Kyle was great to deal with. River Valley took care of everything with the shop that had my truck. Very easy transaction.

  Joseph Bugaj
2 years ago
Called regarding an ECU computer for a brake system on a bus and spoke with Scott. After I had been searching for this particular component for a while, I was fortunate that River Valley Truck parts had it and relatively inexpensively as well.After procuring the part, and the mounting hardware to put it in, it worked on the bus without incident. I am thankful to both Scott and River Valley Truck Parts for having the parts I needed and will be doing business with them again for parts procurement on a budget. (And from where I am, it s well worth the drive to get there.)If you re looking for medium or heavy duty truck parts for your particular application (whatever it may be), I highly recommend contacting them for parts on a budget. (Wish there were more stars to give, but I know word of mouth and good reviews go a long way).

  Jeffery Blevins
4 years ago
I looked for five weeks for a timing cover for a 1994 International 4900 and found one on the River Valley web page one evening. I received a text the next morning around 9:00 AM about my inquiry. After determining it was exactly what I needed, I was walked through the payment procedure with full confidence in there security checks and was finished in about half an hour. I received my part two days later, perfectly packaged, and I'm halfway across the country. They saved me about $1200 and am absolutely thrilled with the helpfulness and interest the showed in getting my dump truck back to working. I highly recommend doing business with River Valley. They will be the first place i check for anything I need from now on.

  Mandy (Babygirl)
a month ago
The staff are wonderful people, the prices aren't bad either.

  Monita McLaurin
5 years ago
Ordered an after-market part for a 1992 Ford dump trump from River Valley that was extremely difficult to find. Kyle was very helpful once I inquired about the part at River Valley. He confirmed the part in their inventory, price, and method of payment. They shipped it out the same day & I received it at the scheduled time of delivery. Thank you again Kyle!!! Big Dawg Dump Trucks will definitely be using River Valley Truck Parts again.....

  Kyle Richard
3 years ago
Worked with Sharon on a unit pump for MX13. Service was great and shipped same day. Received exactly what we paid for! Highly recommend using River Valley Truck Parts.

  Nicolette Martinez
a year ago
We sold our straight truck to River Valley. Kyle & his father were very fair & great at communication! I will use them again in the future!

  Philip Mcafee
3 years ago
I want to give a big thanks to Kyle Lutz, Kyle was truly a God sent. I use my truck primarily to serve seniors and veterans. During covid the need for this service has grown greatly, I survived about 300 + families. This service is on behalf of Jesus Christ, I never charged anything for my service. I needed parts for my truck, because I don't charge for my service my budget was very low. Kyle made sure I got the parts I needed to continue to serve. I recommend River Valley truck parts to anyone in need of truck parts. I wish there were more stars I could give them. Thank you again so very much Kyle Lutz and River Valley truck parts may God bless your business!!!

  Gary Downes
2 years ago
Excellent. Kyle picked up my car 20 minutes after calling me waited for me to take plates off and was very patient. They gave me more that other yards and I recommended them to the used dealer that I bought my car from . Very satisfied. Just go here. Thanks.

  Brian Drossman
2 years ago
Like anything that pops up on Facebook I was extremely Leary of buying a part over the internet . I was mutually texting a woman named Sharon and she went above and beyond to assure me my bell housing would be a match and was in working condition I also explained to her I m kinda in a situation I could of went to a local yard and put eyes on another house that was cheaper but I would have to remove it . This company matched my price and guaranteed delivery!!!!! This lady is honest she sent part as stated no defects I would highly recommend this place for any old used truck parts very knowledgeable!!!!!

  Brett
4 years ago
Sharon rocks. She was more than helpful..quick to send extensive information on the cylinder head that I needed...Rvtp was extremely economical. Can't wait to support them with my parts needs in the future...they had the head checked out and sent out before my local dealer could find the head bolts and gaskets...

  Avva Montreal
4 years ago
Excellent experience with River Valley truck parts.Affordable price , very fast shipping, secure packaging and right parts in perfect condition. Definitely recommending as partners. Thank you, guys, for your business.Tony

  Ginette Delgado
a year ago
Clean facility, well organized. Sharon was very helpful and returned calls promptly. It was a pleasure dealing with Sharon and Kyle.

  Omar G.
a year ago
Found River Valley on google and I had a great experienced I sold them my truck and they made the transaction very smooth, they are nice people to make bussiness with, people you can trust.

  Ryan Menees
2 weeks ago
Terrible company whom we are taking to court right now

  Sean Steward
5 years ago
These guys always have quality parts and on the rare occasion there is an issue they are quick to resolve it. We buy only workable cores and its part of the business that some have hidden issues and Kyle knows that and has always been great to work with.

  SONIDEROS CHICAGO IL SONIDO DANGER68 USA
2 years ago
Bueno y pienso. Barato he said good place for bike parts for trucks

  Noah Alvarado
5 years ago
To start Sharon is a pushy sales person and only wants to help to make a sale, I after going ahead and purchasing a used crankshaft that they told me has no warranty which I was willing to take chance because Sharon had put her boss on phone and he guaranteed me that the crank was good and only need polish and would be good to use so after giving it thought and of course I needed my truck was down and Sharon kepted texting me I went ahead and bought it because Sharon boss said if it didn t work we could work something out I requested pictures and they sent pictures and they were not very detailed but agin I need so took a chance and bout it after it took a little longer to get to my location and they did not provide me with a bill of landing I waited after receiving it I quickly noticed that it had far more scratches then they disclosed I contacted Sharon back and she told me I don t know what your talking about part is good to use, giving the fact I own trucks and know a good part from bad then she would not respond back to my messages. I took action and contacted visa for a refund due to part was not good and they knew it was not and went ahead and sent it to me and were not willing to work with, then after I called agin and tried to talk with them Sharon answered me and acted like she didn t know anything about it and put me on hold for a couple of minutes and then the gentleman Kyle picked up and said we have nothing to talk about visa is in middle and said I was trying to pull a fast one on them and when I was trying to talk he said la la la sure good luck with that and hung up on me must say if he is the one in charge that has to be worst customer service ever rude and not professional, I also will be filling a complaint with the BBB service for bad service and mis represention of the part. Never agin will take someone s word.Kyle ,I never asked you for main bearings I did ask if you could take to machine shop you told me that you did not have a place you could take it there you could take it to and you told me that The crankshaft was good you inspected it and I will need is a polish so I m not sure what else your speaking about and as far as calling me dumb shows how professional you are and hanging up on a paying customer look if your so hungry for 1160 to keep your doors open keep them poor scams you do in selling part with no warranty and then turn around and insult me you call that pride wow good day.

  Sheri Ouellette
a year ago
Highly recommend River Valley Truck Parts. They kept us informed every step of the way and followed through promptly just as they said they would.