Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris ProGamer
3 months ago
Went in to check price for a friend and asked if they price matched and they said yes. He matched the price at RockAuto for an alternator. Friend drove 25 miles to pick it up and then they changed their mind and would not match RockAuto.Okay what about Walmart? Nope they would not match $106 Walmart price either, even though that's a real retail competitor down the road. Then I pulled up the advertised $103 price on their very own site and they would not match that."You have to buy that online"So I walked outside and ordered it online and then walked back in and picked it up. How ridiculous. I would recommend that advance Auto parts match their own online price when you have a customer in front of you. Probably will not purchase at this location again because of the managers condescending attitude and failure to provide appropriate solutions.

  jrsavoie
2 months ago
Just spent $100 and they wouldn't let me use the bathroom.The coil bought for the 2000 Honda CR-V was missing the screws. One of ours was damaged and now I'm screwed - looking for a screw

  L.M. Holm
9 months ago
Very accommodating. Had what I needed. Only problem was road construction which made it almost impossible to turn in from east bound Rt 17. Had to turn around and enter from west bound lane. No fault of store, just makes it a bit more difficult. Worth the effort though.

  Veronica Vasquez
9 months ago
My husband went to this store on Saturday, June 10, 2023 around 7pm and had the worst experience ever just trying to purchase a light bulb for our vehicle. The employees did not even look like employees because one of the guys was wearing a tank top. That s very unprofessional and the lack of customer service is ridiculous. The guy with the tank top gave my husband the wrong light bulb and when my husband realized he went back to the store 3 minutes later to exchange it for the correct one which they refused to exchange it because we did not have a receipt. Mind you the tank top guy never gave a receipt in the first place. The package was unopened so I don t see what the big deal was in just exchanging it for the correct one or printing out a duplicate receipt. We understand all stores have a exchange/return policy but they could ve done better to fix the issue and they chose not to help.

  Sandy Netzel
3 months ago
People working were very nice & knowledgeable.

  Lauren Neal Johnson
4 months ago
This place always gets me right! They know me & my cars. They are helpful, my kids make them smile & they are always nice to them. I always get the toy cars for my boys and new pocket knives for me and my fianc�.

  Eric Peterson
a year ago
Just ran in there for a purchase and the cashier took the time to let me know about a deal where I'd save some money. It's always nice to get that kind of service and it was clear that he takes pride in his job which is something I definitely respect.

  Elizabeth Hazzard
a year ago
The new management Tanya is a joke products have a 30 day to 90 day earners on them and that means if the are faulty or break u are suppose to replace them not desire if u want to just because u don t want to handle a replacement I would never go there again they have lost my business and I have a funny feeling as long as she is there they will loose a lot more

  Chad Harrison (ChadderBox Angel)
5 years ago
This Auto place has it all. And cheap too.Plus the guys that work here are awesome. They know there parts. And will help you get what you need quick. And They even returned a brake line for me that I didn't get to use without a receipt too. Because they knew who I was. When I came in the first time. Super cool place to get parts for your ride.Five Stars. If I could I would give a ten for customer service.The place to go for sure.

  Dan Sawinski
7 years ago
Customer service was excellent. Danielle was very patient, respectful and courteous. she also helped me figure out the best course of action factoring in my costs, wants and time restraints. Very satisfied and will be referring others to go see Danielle.

  pierre henderson
a year ago
Tonia went above and beyond to help me, very knowledgeable and cooler than the other side of the pillow. Highly recommend

  Sue Prince
7 months ago
Nice store. Unfortunately they didn't have what I was looking for.

  Rebecca Myart
7 years ago
Associates are not very friendly. I had to stand there waiting for assistance for several minutes. One worker was busy on the phone but the other 3 did not seem to be doing much at all but did not come to the register. Finally, a nice guy came from the back to help although he probably had been busy. I'd rather shop at Auto Zone.

  Brian Miller
4 years ago
Employee lied to me about being the Manager....other person was rude and could care less about when I said ( I would never be back.) Horrible, horrible customer service . Went to Bourbonnais store 100% different. 5 star there.

  Phrogman 46
7 years ago
This store is clean and well stocked. Employees are nice and helpful and knowledgeable. Would of given 5 stars but parking lot is dirty every time I stop there.

  Andrew Turner-Slaughter
4 years ago
Fantastic service. My belt broke in my truck on a holiday and they were open and even sat there and helped me fix my truck so I could get home which was 2 states away. Very good service and amazing people

  Joesph Tackett
6 years ago
Bill and Jeff and Jackie. ....are the best parts and very knowledgeable, Bill in line Commercial accounts department is always smiling. ..... and always willing to help you figure out what part do you need, and have a lot of knowledge how to do the job simpler sometimes and you know, so with that I'll always keep coming back.... signed Joey T from Kankakee. Illinois

  Elizabeth Wegmann
6 years ago
Had an alternator go out and just barely coasted into the store parking lot before the battery went dead. The guy working was helpful and fast and even let us use some tools.

  R Jay
2 years ago
Sat at the counter for 10 minutes while 2 employees were behind the counter off to the left just talking. I finally walked out and they never even noticed me.

  George Karamoshos
4 years ago
Went in looking for uv dye for cooling system. Girl tried to sell me COMBUSTION LEAK DETECTION FLUIDand advised me to pour it into the radiator. When I tried to tell her that it's for a tool not cooling system dye, she gave me an attitude and told me to go somewhere else because that's the only thing they have. Looked it up online and sure enough they carry a bottle of dye, called and gave them the part number just to verify that they had it.I wonder what that combustion leak detection fluid would do to a cooling system?

  Jean Auteberry
3 years ago
They was great. Took 5 minutes from check out to them putting wipers on my car. Was polite and efficient.

  Storm Monroe
8 months ago
Allen was very great to help find what was needed.

  Cassandra Johnson
a year ago
The customer service was polite and helpful reasonable prices

  Christal Hubbard
3 years ago
They are great people there they help you when you need it. But they should change their time online though cause it says 10 and they actually close at 9

  David Sun
3 years ago
I ve gone to this auto part for mostly everything and services usually is great. But today I went in buying a taillight for my vehicle, the employee was extremely rude and unhelpful.

  JC Jackson
2 years ago
The employees here are very friendly and helpful. Every question I had was answered hesitation. Thx, for all ur helpful answers.

  Kevin Greene
5 years ago
Always have excellent experiences here. Very friendly people just need a helper at the counter to cut back on wait times.

  Old Man Drew
5 years ago
Great business, if they don't have what you need they can usually get it within two days.

  Jasmine Eldora
a year ago
Saw me pull up at 8:30 and shut the open sign off Lolol come onnnnn

  Maurice Lewis
2 years ago
Not exactly price competitive, don't honor return or warranty and the service of some are rude