Rush Truck Centers - Joliet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ricky Irakoski
5 months ago
WORST SHOP!Same lies all over again for 2 weeks straight!always the reason is :WE ORDERED the WRONG PART! Blah blah...as usual!Last time it was the same thing and all of our trucks are stuck there for weeks, months!Worst location!Never again!AVOID!

  James Clark
4 months ago
You clowns don't even deserve one star. Sat all day waiting for a starter that you had in stock to be delivered to the Speedco in Morris, IL. Nobody showed up or even called to let them know that you couldn't deliver the starter. Worthless. Truly Worthless.

  C
5 months ago
Don day shift he always in bad mood and mean to customers. The lady no complaints always great. The afternoon shift parts never answered sat on the phone 45 mins for them to pick up to hang up. Then called back sending me straight to voicemail so I called service. They transferred me said the guy wasn t doing anything and sat there 17 more mins yah I will just order part in from somewhere else.

  greg clemmons
6 months ago
This was the worst experience place I ever had to go. They told me they had the part when I brought the truck in on a Friday they put the truck in a bay on Saturday and then they say they do not have the part we would have to order it it would. Should be here by Wednesday .Wednesday come no call no communication about the part so I check it myself only to find out that the part won t be in till Friday the part come in Friday then they tell me they re waiting on the bay may not get to it till Monday I have to explain to them. I ve been waiting since last Friday I shouldn t have to wait to money to put a part on when I was here before some of the people already there .they never communicated with me about anything or what s going on with my truck not 1 time did they call text or email me as I m paying for a hotel each night waiting on them to fix it and then when it s finally done I still do not get a call at 2:30 on Saturday. I walk over to check on it and he say oh it s done and they close at three so be prepared to wait if you come here, communication not going to happenyou just have to keep going and calling yourself to get update

  Stan Micevski
a month ago
This place can't fix anything in a timely manner they have had my 2020 International for more than 3 weeks.

  James Ammons
4 months ago
People are great but not sure of knowledge with trucks. Told me to regenerate but truck should not regenerate 18 hours.

  Alexander Mironovich
9 months ago
Eric is a great salesman in the evening parts department, he helped me find what I need with great prices. I would definitely recommend coming here for parts.

  Sasquash Aka Bigfoot
a year ago
The reviews don't exaggerate, 10 minutes waiting for parts to answer, the system forwarded me yo a survey were i reviewed 1 for the worse. And don't ask me to call back, don't have time to call back for an hour for excuses. Rush is the worse and they are all over Chicagoland.

  Erik
2 years ago
This place can't fix anything in a timely manner they have had my 2021 CV515 for 30 days now. The promise date keeps getting changed. Please do not take your commercial trucks to this place they will cause your company lose money and your employees. Some of the staff are rude if you call and ask when your equipment will be done they just say "we already talked to someone about that this week". When told I'll be called back after a few hours i get no call back. This place is full of a bunch of broken promises! FYI they still have my truck at this moment I was told parts shipped out on 12/21/2021 but they had no tracking on them and my "promise date" just got moved up a week!

  Henry Shelton
a year ago
Im usually not the type to write reviews but the customer service here was terrible. Im going to be as detailed as possible. First off i bring my truck to get a brake line replaced. In what world does it take 4-6 hours to replace a brake line??? they tried to charge me $1000 and some change to change "A" brake line. They charge $172 an hour and believe me they will try to milk every ounce of it too. Took my truck to another shop and got it replaced with parts for $300. And im not done yet. They charged me $500 to diagnose another issue i had and tried to charge an extra $700 for a diagnosis within a diagnosis. Imagine taking your chevy to a chevy dealership and they tell you $200 to diagnose it which is fine, then they say "oh we cant find the issue so we have to do another test which is $700. Dude the diagnostic should fully cover that issue. And they even charge you $45 to hook up the check engine light machine...and my check engine light wasnt even on when i brung it to him. I WOULDNT REFER THEM TO MY WORST ENEMY. WHAT A JOKE

  Randall Tubb
6 months ago
These folks know what they're doing. They are friendly and thorough.

  Jeff Dyashuk
7 months ago
Thank you for your work and to cover our needs and understand our situation. Great team in this place.

  Jon Denny
4 years ago
Dropped truck off Friday Morning was put in shop Friday around noon they email you every time they do something parts were in Wednesday and installed was told they only have one technician and he went home at 330pm continually give you the run around was emailed this morning at 0810 on Thursday waiting for the one and only Mechanic that has a CDL at a place that works on Commercial trucks to test drive it it s now 1230 and truck is still parked in the same place it has been since Wednesday at 1400 in my opinion this is by far the worst International truck dealership there is!! Don t waste your time or money

  Karen Helms
4 years ago
Staff was courteous and accommodating. Def problems fixed at least for now. We all know how that goes. Unfortunately when I get back into my truck it was in disarray tv, shelves with drawers fell out, water jugs fallen over. What an awakening I really wanted to have to straighten up my truck before getting back to work. I am guessing he ramped the entrance too fast. I hope his mechanics skills are better than his driving.

  Troy Pattison
3 years ago
8 hrs at shop. $162.00 PER HOUR W/ 2 HOUR MINIMUM. THEY DONT WANT CHECK YOUR CODE BUSINESS. They charged me an hour to look at codes. 10 min job. And $ 648.00 to test fuel pump and oil rail. Total to not find the problem $761.80 save your mone for tow truck and problem more obvious for this place! Update to this review!! Took truck to NCI( nort central International)in MN immediately found air leak in fuel primer pump. Fixed. Still low power. Took on driving test with mechanic running diagnostics on run found fuel pump not producing under load. Replaced for $4600. On road in one day. GM from rush did call me but has offered nothing for his shop wasting my time and money.

  Y D
5 years ago
After an oil change on my International tow truck, I always immediately look around and underneath the truck to make sure everything is done properly. Good thing I have the habit of doing that, because I saw a big puddle of oil underneath my truck right after the oil change was finished. The filter was put on wrong. Manager said it was just a mistake, not a big deal .Thanks but never again.

  Tea Bear
4 years ago
Slow, inefficient, making excuses, doing unnecessary tasks that was not part of the problem, and why does it take nearly 45mins. to get a bill together? I learned it takes 10 minutes to prime a truck, why did it take supposedly professional mechanics almost 9 hrs. and cost me near a thousand dollars?

  Zilvinas Liunas
a year ago
Waited on phone couple times for 20 min for them to pick up a phone to order parts. After 20 min waits they just drop call and send you to survey line. Terrible service

  scooter kruse
2 years ago
Ordering parts from this place is a joke!! Wait on hold for ever to get through to a call center in another town. I now remember why we stopped doing business with Rush

  Nick Raebig
7 years ago
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  David Macauley
4 years ago
Wish there was another International dealer besides Rush. Took my truck here to Joliet from Gary IN. Because it takes the Gary Branch two weeks to look at it. Here it takes two weeks to get a qoute, you just can't win with Rush, either way your set for bad luck coming here

  HDRider1
2 years ago
We get alot of parts from here the staff is always helpful and friendly, especially Don in parts. Very knowledgeable guy.

  djole djole
4 years ago
They are over priced, I asked quote for radiator 1600$, went in Peterbilt dealership and got same radiator for 495$, asked for crankcase breather, offered me kit for 1000$ plus mechanic labor for rebuilt, bought new one for 900$, dont waste your money or time with those guys!

  Alex Mironovich
3 years ago
Super slow. To take off the speed limit off, which is a 10 min job...they make you wait 3 hours! ...and they tell you your next.

  Charles Gracey
6 years ago
I have had good and bad here guess it's who you get. I prefer nights as day staff is not very fast but nights is awesome in my experience

  james wright
2 years ago
I own a freightliner,they are an international shop but they were able to help me get parts for my truck, nice people.

  Rich Meyer
2 years ago
Excellent service parts people are super helpful even on older hard to get stuff

  Erbol Sovetov
a year ago
In the parts sales department work one gentleman he is grayzy asking about parts he don't answered

 
a year ago
1000% non-professionals work in this service! pay attention to all reviews before you address them. cheaters!!!

  Jesus Torres
3 years ago
Idk if rush is an acronym for something, bc i know its got nothing to do with speed, any time i call for parts gotta hold for up to 15-25min