Henry's Service Center, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rickey Roberts
6 months ago
I started shopping for a compact tractor in July. I found one through an unnamed manufacturer and the sales rep. was less than forthcoming concerning the timing and ability to actually get the tractor and the implements I needed. Well, I continued shopping and fatefully stumbled on to Henry's Service Center.The person I initially spoke with is "Diane". She seemed to know exactly which tractor suited my needs and with patience and a pool of knowledge quickly and efficiently ordered the tractor (Yanmar SA425) and implements which were delivered in a very timely manner and helped me arrange pick up and even advised as to the trailer size necessary.To say that the delivery was a positive experience is an understatement. Everything was ready when I arrived and Diane and the staff at Henry's were more than helpful. In the end I was unable to fit the tractor, rotary cutter, finish mower and the post hole digger on the trailer. For a nominal fee Diane arranged for delivery to a town 1-1/2 hrs. away the next day. The finish mower was delivered the next day and left in exactly the right place ( I wasn't home when it was delivered).I've only been able to put 4 hrs. on the tractor but, so far, it has performed very well (it is a beast). I can only hope any future needs will be met coming close to the satisfaction of the purchase and delivery and I'm quite sure they will. On a scale of 5 stars Diane and Henry's Service Center get 6 stars! Thanks for everything.Rickey Roberts

  Scott Foiles
5 days ago
Best repair shop in Illinois. Fast and not overpriced services.

  Force1295
11 months ago
so I have heard my late grandfather grumbling about this outfit before but I never have had a single bad experience with these folk. I am always steering people to this company when they need parts because parts are hard to come by usually. long story short, my late grandfather's zero turn was stolen by one of the people on his honor guard. I managed to save some cash and stopped by to see what they had. I left with a zero turn in my price range. it won't win a beauty contest but I can't complain. I mowed 2/3 of my property in less time than it took pushing a mower. all in all, great customer service. the owner actually cares which is nice in this day and age. my hat is off to ya'll. I have always had outstanding stuff to say from passing experience but this just floored me. I just wanted to take a few and share this.

  Eric Mills
3 years ago
On May 01, 2020 I purchased a 61 inch Scag Patriot from Henry's. I had completed hours of research and learned Scag mowers were highly recommended. I purchased the mower and used it for my business. I love the ride, quality, looks and performance. However, at or around 22 hours I started to experiencing starting issues. It was determined after the first repair to be a loose ground wire, which caused the battery to fail.This was the first time I had a new machine fail. Obviously, it was a huge inconvenience, because I was out in the field. I called Henry's that same day and they tried to trouble shoot it over the phone. Tried all the recommendations and nothing worked. They even offered to send out a mechanic. The next day they sent a gentleman out to pick the mower up. I live approximately 38 to 39 miles away.They repaired the machine promptly and returned it within a few days. It was fine for a short time and failed again. This happened 5 times. Henry's never hesitated to make good on my purchase. They loaned me a mower on one occasion, set me up multiple times to have it repaired closer so it were less of an inconvenience. After the 5th failure they suggested I return it to their store. They offered to give me a brand new machine. However, I decided to upgrade and they in turn paid my remaining balance off for me without question.I am beyond pleased with Henry's and would recommend anyone to them. They stand behind their products. All the staff are friendly, knowledgeable and helpful. Sometimes, we end up purchasing things that just never seem to work as designed. I believe the unit was a lemon. Henry's went far and above to help me out and treated me fair during the entire process. I will definitely purchase from them again. Thanks for taking care of me after the sale.

  Gene Robertson
6 months ago
Very good will go backAll parts worked great thank youGENE ROBERTSON

  Rick Kluge
10 months ago
Bring my xl push mower in for service. Always quick work , friendly mechanics and fair price.

  erik dokka
3 years ago
Appreciate the hands on guidance to help pick out the best mower for my needs at the best price. Great customer service and fast response times. Highly recommended!

  Jacqueline Bartlett
3 years ago
Such a great family-owned business! They have everything you need & The Henry's are such amazing people! They have a very helpful staff & it's always a pleasure doing business with them!

  Ronald Tinkler
5 years ago
I always go to Henry's the get my riding tractor and push mowers fixed they are the best in Jacksonville I bought a riding more zero turn from them that was used I didn't pay a fortune for it and it has lasted over 4 years still running strong

  Richard Barfield
2 years ago
Bought my 2021 Yanmar SA424 from here and it was the smoothest process I've seen. Great staff, quick response, and great delivery!

  J Murphy
2 years ago
Great place for scag and echo products. Great parts service with a very good inventory. My go to place for scag.

  Nick Steveson
2 years ago
Excellent service along with a courteous and knowledgeable staff, to use any other service center would be cheating yourself!

  Seth Beavers
2 years ago
Great prices. Friendly staff. Absolutely love the new lawn mower.

  Jeffrey Otto
a year ago
Best place for servicing your garden equipment in Jacksonville!

  Tim Darr
4 years ago
They have serviced my riding mower for years and they have done a fantastic job.

  Dennis Albot
3 months ago
Extremely rood and unprofessional

  James C
6 years ago
Great business that will take care of you and see that your equipment needs are met!

  Diane Langley Crews
5 years ago
Bought a new lawn mower from here. Great service & deal.

  Dominic Casey
6 years ago
They have very knowledgeable and helpful staff. Always had a good experience in doing business with them.

  Jim Denson
4 years ago
The owner is such a wonderful guy to deal with when delivering tractors

  Michael Evans
3 years ago
Very helpful staff and the owner is a great guy.

  Ryan Mason
6 years ago
Excellent Customer Service & Knowledgeable Friendly Staff.

  Michael Reid
3 years ago
Great selection & family-owned business!

  James Bonds
6 years ago
Excellent service with quick turnaround.

  Billy cooper
2 years ago
Awsome customer service.

  Diana Watkins
2 years ago
Pricey but polite

  Sharmake Ali
3 years ago
Good place to work

  Megan Vant
7 years ago
Good store

  Chris Barrett
6 years ago
Great service

  Chris Milleson
3 years ago
Cub cadet dealer