Land Rover Hinsdale Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Calista Muraskas
a week ago
The service department at Land Rover Hinsdale, including my service advisor: Bill Spencer, exceeded my expectations with the quality and integrity of their service and his service. Mr.Spencer was a pleasure to work with. He made sure to keep me updated while my Range Rover was being serviced by calling me, explaining to me what was being done to my vehicle, and making sure my vehicle was washed and ready for me to pick up.A great dealership to work with.Thank you again.

  Gladys Sanchez
3 weeks ago
My first time taking my Land Rover for service to this place. I was so pleased with the outstanding and personal service I received from Raul. He went above and beyond to answer all my concerns and questions about my vehicle. I was very impressed with the follow up calls and how he stay in contact with me during the whole service process. The customer's waiting room is beautiful and very sophisticated. Highly recommend this place. Didn't disappoint.

  Joanna Lansburgh
4 months ago
I could not be happier with the service I received with Bill Spencer my service advisor. I had a few items on my checklist and all were competed with great satisfaction. I live in Chicago but will only bring my car to be serviced here knowing I m getting the best service available! I also purchased my car here with Dan Gallovitch who helped me build my dream defender. He was fabulous and also checked in to make sure my service needs were met. I appreciate everyone at the dealership! You will be met with a smile by everyone working there! A very pleasurable experience!

  Marcus Ware
a month ago
Had a really great experience with Mike Mashburn today. He was very knowledgeable and personable. He took really great care of me, listened to my concerns and thoroughly explained everything to me. He also got me in for my appointment and got me out in a very timely manner. Great experience, great customer service and great timing. Well done Mike!!!

  Jaclyn Jackson
4 weeks ago
I had the best experience today at this dealership. I came in with my husband, not completely clear on all that we wanted to have examined for our Discovery Sport and Mike was so thoughtful and helpful to us. He was patient and kind when exploring our needs. We both walked away feeling as though all of our concerns were heard and confident that our vehicle was in good hands. Thank you Mike Mashburn!

  David Macedo
a month ago
Since purchasing my vehicle from Land Rover Hinsdale, I ve had nothing but amazing customer support from the Service Department. This is mainly thanks to the attentive and outstanding commitment from Raul. He has always been able to provide the support my vehicle has needed and has always taken the time to provide details on those action items. If during any repairs I m in need of a Loaner, he has worked to make that happen so I can continue my day-to-day activities. Whenever I call for a service appointment, I ensure they set me up with Raul. Cannot thank him enough! Amazing service! Thank you, Raul!

  Furkhan Ali
a month ago
Great experience at this place. I got my vehicle serviced here and have purchased parts. The service has always been professional. Even when I went to the parts counter, I was offered coffee and to wait in the lounge. In addition, most of the service advisors have been keen on helping keep costs down for me. The only inconveniences I have experienced are as follows. When coming to pick up a car from service, they have us wait while they pull it in. This is great if it is raining outside, but it can also become tedious. In addition, I was unable to get a quote to replace a part when I called one time. The service advisor I spoke to said they would have to consult a technician and did not offer to call me back with a price. Lastly, they also instituted a credit card fee. They still take debit cards without fee. I wish I knew this before coming. All in all, better than other Land Rover dealerships I have been to.

  DIGSMA
4 weeks ago
I can t say enough positive things about MIKE MASHBURN.He has provided awesome customer service to both me and my husband on numerous occasions, hence, I now request him personally when I schedule service. Mike is knowledgeable, respectful of your time, and a great communicator. Before, during, and post service, I always get updates - so I know at all times what s going on with my truck.Mike is definitely an asset to this dealership - and I won t service my truck anywhere else.Thank you for providing top notch customer service, Mike!

  Kaushlesh Chandel
4 weeks ago
I had multiple issues with my Land Rover Discovery Sports, and I am glad I took it to Land Rover Hinsdale. I got good service, and was treated with respect & care. They gave me a 2023 Defender as a loaner to drive while my car was getting fixed.I like the constant updates you get from the text messages, and detailed estimates for you to review and approve. It keeps the servicing transparent.Being a LR, everything was expensive, but I think it was worth it. earlier, I got it serviced at a non Land Rover service station, and repairs were not completed properly, and issues resurfaced within an year.

  Panthros
a month ago
Exceptional customer service! I recently purchased an LR4 from my sales person Dan and he was great to work with. I had an engine check light a week later after buying a used LR4. It turned out to be the O2 sensor. I was prepared to pay for it and they took care of it at no expense to me. Any other dealer after I drove off the lot would have had me pay for it. They felt it was not fair for me to pay after just purchasing the car. Jawad and everyone I worked with in service were outstanding.! Now I know why my brother has bought his last two Defenders from Land Rover Hinsdale.

  Ron Hamilton
a week ago
My experience was nothing short of good with my recent service busy at Land Rover Hinsdale. Bill Spencer kept me update with the progress as well working with my warranty company. I really appreciate his efforts and customer service.

  Kevin Bellas
a month ago
I had a very pleasant experience at Jaguar Hinsdale. Bill Spencer and his team were pleasant, efficient and profession. I even joked with Bill after the repair and test drive, that my Jaguar felt as if it just left the showroom floor. Excellent job guys! Much thanks! -Kevin B.

  Pat Washington
2 weeks ago
My experience was good from beginning to end. My vehicle required major repair work and my service advisor provided me with the details of what the repairs would entail prior to the work being done. He also kept me apprised of the progress of the repair work, and updates on when the work would be completed.

  kenric williams
3 weeks ago
Bill Spencer was a breath of unexpected air. The way he took care of my needs are high exceptional and appreciated. From open to close of my experience was just awesome. In a world where customer service has vanished, this was a refreshing experience.Thanks Range Rover Hillside.

  Izola Hawkins
2 months ago
I recently had the pleasure of having my Range Rover serviced by Mike Mashburn at Range Rover Hinsdale, and the experience was beyond exceptional. Mike's professionalism and expertise were evident from the moment I arrived and received my car. He took the time to listen and ensure I understood the necessary repairs, and what the next steps would be; in addition to, ensuring I felt confident in the services being performed. Mike also went above and beyond to ensure that I was satisfied even after I returned again. I highly recommend Mike at Range Rover Hinsdale for anyone seeking top-notch service for their vehicle.

  Andre Craig
3 weeks ago
My service manager, Jawad was extremely knowledgeable/ helpful with the service needs of my vehicle. He fully explained each maintenance item that was due, and how each will affect the longevity of my Defender. Although I was provided a loner vehicle while my Defender was being serviced, he remembered me mentioning that I was off from work that day and potentially expedited the process by having my services completed the same day.

  sudhir ravi
a week ago
Quick thank you to highlight service rep Jawad Sayal at Land Rover Hinsdale. Jawad assisted me through a reoccurring technical issue (power steering loss at start up) with professionalism and technical insight. The service around the service was equally good as the dealership proactively addressed additional repairs concerns (windshield) and did the service in a timely manner. Car was also glossy clean at pick up. Thank you.

  Ava Burford
a week ago
My experience with this dealership and my service advisor Bill Spencer has been nothing short of amazing. He went the extra mile to ensure that my issue was resolved! Really great Service all around! I would recommend this dealership and Bill Spencer as an advisor to anyone!

  joe glowacki
a week ago
I had the pleasure working with Jawad. A service provider that knows his product, knowledgeable about vehicle function and design along with great customer service. If you visit the dealership? I highly recommend working with him for service.

  El Whitman
3 weeks ago
Mike Mashburn (Service Advisor) has always been very helpful! I truly appreciate the multiple methods of communication and the ability to review recommendations and invoices online. He is very communicative and that is greatly appreciated.

  monica villarreal
4 months ago
I had an exceptional experience with the service advisor Mike Mashburn. His professionalism, attention to detail, and genuine concern for customer satisfaction stood out. Mike went above and beyond to ensure my car was serviced efficiently and kept me informed throughout the process. I highly recommend their services for anyone seeking top-notch assistance. Thanks again Mike :)

  A'ja Penn
5 months ago
For my auto service I had a very pleasant and informative visit at Land Rover Hinsdale today. My service associate was Mike Mashburn and he was extremely helpful with my vehicle intake and made sure to explain everything to me. I asked a lot of questions and thankfully he had a lot of answers! He was also very personable and professional. Thanks for the great service Mike.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change

  Tami Kim
2 weeks ago
During this annual oil change/multi-point inspection a radiator leak was found and a new radiator has to ok installed! I was promptly provided a loaner for the duration. It always feels good look in and under my vehicle. It renews my feeling of reliability and accountability of the dealership. My Service Rep. is professional, knowledgeable and approachable. We have great chats and I'm a lil bummed if I go a year and he is not available for my car appointment.

  Zach Krueger
a month ago
Best dealership experience I ve had. Didn t pressure that much, super knowledgeable and friendly. Tauney and Dora were wonderful. Wish they had a little more flexibility on pricing, but don t we all. Happy with my purchase and would definitely recommend!

  V1p G
3 weeks ago
Had to take the car in for service and Bill the advisor is someone I would highly recommend. Friendly knowledgeable and goes out of his way to make the experience smooth and pleasant. If you have to take the car to this dealer please see Bill.

  Todd Cello
a month ago
The service department at Land Rover Hinsdale always addresses the needs of my vehicle in a straightforward and transparent manner. In particular, I ve worked with Mike Mashburn over the last several years and I ve always found Mike to be trustworthy and someone who always delivers on commitments made.

  Black Star Group Co.
a month ago
This dealership is by far the best when it comes to how to treat its customers, its service is impeccable, detailed oriented to service you with its best intentions. I come her to there service department and the representative that I deal with is Joe Rosone. Please ask for him , the service he provides, well my next car I will be buying from this dealership. If you can t get him I ll tell you all the service representatives are great

  Julie Pearson
a month ago
Mike Mashburn is great! He sat down and explained to me everything that they would be doing with my car when I first got there for service. Very knowledgeable.And professional. Thank you Mike for your extreme patience with me.

  Rick Palmore
3 weeks ago
I was very disappointed with how long the dealer had my vehicle and with the communication about how long the process would take. The dealer had my car for a month. It was almost a week before there was any communication on the delay. I was provided a loaner for the entire time and the work was done well, both of which are important obviously. But the delay and the communication left much to be desired. I was eventually told that the delay was due to difficulty getting parts, but I still wasn t given a good idea of when the work would be done. It wasn t a week before I got my RR Sport back that I was told they were waiting for a part from the UK. The time all of this took and the poor communication colored the entire experience for me.

  JEFF NAR
2 months ago
Jawad my service advisor did an excellent job. Jawad s communication was exceptional. He was always communicating every step of the process. I appreciate his kindness and knowledge.