Jaguar Hinsdale Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steven Morgen
2 months ago
Raul went above and beyond to help me confirm the software version in our 2017 F Type and stayed on the phone with me while I downloaded and configured the Jaguar app. Tremendous customer focused service that deserves recognition. Were a Hinsdale Jag customer going forward

  H Chambers
a month ago
Joe Rosone and Land Rover Hinsdale are amazing at what they do. Only trust them with both my Land Rovers maintenance service. Greatly appreciated.

  Rhonda Berry
4 months ago
Service is always an amazing experience. My advisor Joe Roscone always goes above and beyond to ensure I am informed on everything about my vehicle and how to keep it in the best shape! The service staff is great as well

  chanel moody
6 months ago
My service advisor Raul is awesome. He s always polite and kind. He s very attentive and does not have me waiting upon arrival he greets me and get right to the business of my car.Service: General repairs & maintenanceService: General repairs & maintenance

  Chi Vo
4 months ago
I have been going to Joe for the past year and honestly he s the best. He s so sweet and kind and so helpful. He s very on detail explaining what I need but no pushing me to getting the service. Very knowledgeable about his works. He s truly the best

  June Chae
6 months ago
Service department was wonderful at this dealership! Mike Mashburn made everything extremely easy for me and didn t make me wait around all day. Received my car back within the time promised and cleaner than what I brought into the dealership!Service: Auto engine diagnosticService: Auto engine diagnostic

  Greyscape Properties
6 months ago
Mike Mashburn at Land Rover Hinsdale is the best - he is knowledgeable, friendly and personable. I brought my car in to get serviced for a repair and he made the process go smoothly. Thanks!

  Jarneil Montgomery
10 months ago
My service advisor Bill Spencer was kind and very knowledgeable. He suggested services without the pressure of me feeling like I had to have everything done in one day. He kept me updated on my car progress. Real nice guy, hope to work with him next timeServices: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Janet Giroux
6 months ago
This is our first visit to Jaguar Land Rover Hinsdale. We were here for my annual service maintenance on my 2022 Jaguar F Pace SVR. We were greeted immediately as we are checking into the service department. Then we were proceeded to our service advisor Mike Mashburn. He was very professional, attentive to our concerns and overall knowledgeable with my SVR. Then you are proceeded to have your car get a pre- inspection that you as a customer gets to witness as it s picked up on a car lift as the inspector explains what they re looking for. I was able to take photos of the inspection underneath my SVR. That does not ever happen at any other dealership I ve been to in the past. Everything is explained to you in the very beginning before it goes into the back for the service maintenance. We decided to wait in the waiting room. The wait is around a few hours because of the technicality it takes to remove and get access to perform the maintenance. It is very expected nowadays with more advanced equipment in these vehicles. I rather they take their time than rush a job. While waiting we took the advantage of looking at their showroom display of all the new vehicles. Decided to test drive an I-Pace all electric suv. Very nice!!!! This is what is great about this dealership, you have the comfortable atmosphere with great people working hard to accommodate your time while waiting for servicing on your vehicle. With all the fresh brew coffee you can drink which my husband caffeine addiction is necessary. After 4 and half hours of waiting ( which was expected and we did not mind at all) our SVR was finished. Mike had informed us earlier that the vehicle was about to be finished. They had to wash it as a complimentary for all vehicles being serviced. Finally it was time for checkout. The process went well. They sent a link to our phones to give us all the details of the inspection and what service recommendation is needed in the future as we can schedule anytime. Overall I believe our experience was superb and happy how it all turned out. Great job to all the people that provided us with the opportunity to experience the service department at Hinsdale Jaguar and Land Rover. We will return again for service in the future. We give this place a 5 star review.JANSCAT

  Linzette Red
10 months ago
Working with the service advisor Raul Pesina was great. He helped my husband and I with the process of Addison equipment to our Rover. He took time to explain the process and why delays can and do occur. He gave us tremendous peace of mind. He is a wonderful communicator and a very nice guy.Services: Auto body & trim repair, PaintingServices: Auto body & trim repair, Painting

  Kendall Griffin
a year ago
My service advisor was Bill Spencer and he did a great job greeting me, servicing my l vehicle recall, offering me coffee and walking me through an inspection of me vehicle. He very very courteous and respectful! I've always had a positive and professional experience at this dealership. Thanks for your help Bill!Services: Electrical repair, General repairs & maintenance, Vehicle InspectionServices: Electrical repair, General repairs & maintenance, Vehicle Inspection

  Deanna Duke
a year ago
Anytime we need service, the team Hinsdale Land Rover are super positive and get us the first appointment available.Bill in the service department always greets me with a smile, we go over whatever the issues are, and what maintenance should be performed now or in the near future.I usually have the time to wait on our vehicle, but today I needed a ride. Bill arranged a driver, Chris to take me right away, he was polite and it was a very pleasant ride home.A+ to the whole team! Bill, once again, you for going out of your way, above and beyond, most importantly making our experience enjoyable!Services: General repairs & maintenance, Vehicle Inspection, Auto detailing

  Ava Burford
a year ago
I always have a great experience when I get my car maintenance done at this location. My service advisor Bill Spencer is always very nice, professional and very knowledgeable about my vehicle. I would recommend him as an advisor to anyone!Service: General repairs & maintenanceService: General repairs & maintenance

  ASPIS studio
7 months ago
We bought Land Rover Defender from Denis Azarov !!! I highly recommend him as a good , professional sales person!We are very happy with a car and the whole experience!

  Lauren Parks
11 months ago
We had a recall on our car seat belts and Bill and his team made sure to do a complete work up of the car since it was a year old. Very detailed and comprehensive which was great for the longevity of our car. Bill and his team were fantastic, as they always are at Land Rover.

  Dominic Fumo
a year ago
5 stars across the board. The team at this location has some of the best customer service that I have experienced at a car dealership. Our service advisor Bill Spencer is one of the most knowledgeable, communicative, and genuine advisors we have had!!Service: General repairs & maintenanceService: General repairs & maintenance

  Anna Lori
a year ago
My Service Advisor, Mike Mashburn is grade A when it comes to client service and satisfaction. I trust him and value his expertise when it comes to maintaining my automobile investment. I have purchased two vehicles in the last 4 years at the Hinsdale dealership and I will only have them serviced there with Mike leading the way.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Auto detailingServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Auto detailing

  Cheryl Smith
a year ago
I brought my car to Land Rover Hinsdale for an oil change. My service advisor, Bill Spencer did a good job of explaining what services I need now and in the future. He s also going to wash my car which I appreciate.Service: General repairs & maintenanceService: General repairs & maintenance

  Alex Romano
a year ago
I ve been working with Mike Mashburn for years. Each time I ve needed his guidance on my vehicle, he s been very knowledgeable and friendly. Always respected my time and requests for accommodation. I plan on continuing to work with Mike going forward given the great service and respect.- AlexService: Oil change

  Adam Roberts
a year ago
I dropped my car for oil change and normal service at Hinsdale. Mike took great care of me from the get go and they had a loaner all ready. Car was ready the next day as suggested and came back clean and ready to go. Highly recommend Hinsdale and Mike as a service manager.Service: General repairs & maintenanceService: General repairs & maintenance

  crest clinic
9 months ago
Bill Spencer is a great service advisor! He is very knowledgeable and helpful. He is a great asset to Hinsdale Land Rover!Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Karen Gana
10 months ago
First time visiting Jaguar Hinsdale Service Department. Raul and Skip were great! Took their time showing and explaining everything to us. Will definitely be a return customer!Service: Vehicle InspectionService: Vehicle Inspection

  Sheila E. Lemon Anderson
10 months ago
Apprx 3 weeks ago, I was appalled when it was brought to my attentionn a long scratch across the hood of our 2003 Jaguar F-Pace, which I thought was vandalism. I contacted my insurance agency and they advised me to get an estimate. I then called Bill Jacob's to find out what to do. I was fortunate to speak with Raul Pesina who was concerning and recommended an auto body shop which I took it to and learned that it was the edge of protected body guard. So, I called Raul again and informed him of the assessment. He asked that I send pictures, which I did. Immediately, he called me back and told me what it appears to be and we made arrangements to take the car to the dealership so that he could actually visualize it. Upon arrival he checked the records and then we walked around the front of the car and he showed me where the road block stopped, which I had never noticed, but it turns out to be a normal part of the Guard. What a relief! Raul also recommended that detailing a couple times per year would help to cover the guards edge. After informing him where I get the car washed, he was familar with the business and agreed that the business would be good for detailing. Before leaving he asked if I wanted the car washed and of course I did. I thank Raul for being attentive, patience and taking time to explain the situation and provide recommendations to a nervous, agitated client. I truly appreciate working with him to get me through this really great experience!Service: Body & Trim

  Pete Gallos
a year ago
The process from start to finish was very easy and well done. Our service advisor Mike Mashburn was very attentive and well informed on the maintenance of the vehicle. Overall he was perfect and I prefer to use him again.Services: Transmission, Air & cabin filter replacement, Wheel alignment, Oil changeServices: Transmission, Air & cabin filter replacement, Wheel alignment, Oil change

  Andre Holland
a year ago
Land Rover Jaguar Hinsdale is awesome. Mike Mashburn is a really good service rep. He is knowledgeable about the brand and is always able to answer my questions to my satisfaction. I m always in & out and kept informed every step of the way until my vehicle is complete.Service: General repairs & maintenanceService: General repairs & maintenance

  Theo Fleckles
a year ago
I have been coming to Jaguar/Land Rover for 4 years. They provide really great, honest service. My service advisor, Bill Spencer is the best!

  Ms Becton
8 months ago
My service advisor was Bill and he was amazing he had the best customer service I have ever had . He took his time and explained everything to me and he was very patient

  Keith Dinehart
a year ago
Friendly, professional, and informed that is what is so consistent about the service at Jaguar Hinsdale, but specifically Bill Spencer. He is a seasoned professional and it shows. Bill Jacobs is lucky to have him on their team. Nice work.

  Laura heckman
2 years ago
We have been very pleased with the service department at JL Hinsdale. Mike Mashburn, our advisor is always great to deal with, and makes sure all of our needs are taken care of. On this visit we had accessories applied to our Defender, and it looks great, and was done the same day!Service: Body & TrimService: Body & Trim

  Marlene Alvarado
a year ago
I came in for an alignment new tires and a wheel. Bill Spencer was very kind polite and extremely helpful. I ll definitely be back for all my cars needs. Thank you Bill!Services: Wheel alignment, Auto tire replacementServices: Wheel alignment, Auto tire replacement