Porsche Exchange Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie Cory
a month ago
An outstanding level of service last week. We had a dead battery and couldn t get the car open with a remote key access. When we called Mandeep the head service writer, at the dealership he simply sent a mechanic to our home. He got it jump started and then called ahead to the dealership to let them know we were on our way to them and to have mechanics and a new battery waiting for us! Thank you Mandeep and friends for an amazing experience!!!Services: Vehicle Inspection, Vehicle safety inspection, Auto maintenance

  Cherie Bond
a week ago
I love this dealership! Thought I would try the free pick up and drop off option as I was away on vacation for a week. It worked like a charm!

  Bradley Thobe
a week ago
Nothing but good things to say, the process was very smooth, car was available by the promised time and they gave me an amazing courtesy car.

  Harrison McConnell
a week ago
Great Service with a Samuel. He made sure everything went smooth and my vehicle was taken of

  Elizabeth Aldrich
a month ago
Excellent service in Care from Andrew Ullberg. We are pleased with how our vehicle runs and responds after the wonderful care of this dealership.

  Kevin Chung
5 months ago
I received by far the best service from a dealership I have ever received. The service advisor Andrew Ullberg kept me up to date during the entire service process. Highly recommend Porsche exchange for service needs. They even delivered the vehicle back to my house saving me from having to get an Uber.

  Frank Mariani
2 weeks ago
has a flat tire on the weekendthey jumped on it immediately had cayanne towed in and brand new tirefirst class topto bottomServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Oil change

  david fugate
5 months ago
I had a blown speaker and the service department was great with setting my up with a loaner so i could pickup my kids and were able to finish the replacement up same day!

  Elizabeth Posner
10 months ago
Took my Macan in for oil change & 60,000 mile check up. Picked my car up 1 day later, paid my bill of $3000 and when I got home my car said I needed oil in the car!!!!!!How do you do an oil change without putting oil in the car-what did I pay you for???Left work early to pick up my car today and now I have to waste my day Saturday and drive back to the shop so you can finish the job that you were paid to do.My time & money are just as important to me. After 8 years & multiple screw ups by this dealership I finally will never come back to this dealership.The reason I kept returning even after multiple screw ups was because I dealt with Casey. He is probably the only competent Person there !Services: General repairs & maintenance, Auto engine tuning, Vehicle safety inspection, Auto glass replacement, Auto maintenance, Oil change

  J Lawrence Buell iv
5 months ago
Very positive experience. Brought them a tricky problem, but they went all out to get it resolved, and took good care of me throughout.

  Eric W
5 months ago
I had a great experience at that Porsche exchange. My Service advisor Samuel was great and helpful like always. I can t wait and return for my next service visit.

  Cary Buxbaum
4 months ago
I appreciated that my car was picked upped and delivered back to me. The service was completed on time as promised

  Sudeep Saxena
3 months ago
Excellent service. Great communication. Got my work done before promised time.

  Russ Cole
2 months ago
Great Service! Clean service area and prompt response! Top notch all the way!!!

  Tom Wasilowski
3 months ago
Vehicle was picked up and returned on time. Appreciate that the dealership could do this. The only inconvenience was that I had to reprogram my Cayenne

  Arthur Giecek
4 months ago
My recent service experience went well. The team was thorough, professional, and service oriented.

  Diane Novak
6 months ago
Andrew Ullberg took great care of my vehicle making appointment space on the day I noticed the tire pressure was leaking. He found a nail in the tire. They worked quickly and I left the dealership with a new tire and a complimentary car wash. Thank you Andrew and the team !Service: TiresService: Tires

  David Hall
8 months ago
This was my car s first annual service. I took it to Porsche Exchange. I bought the car in Scottsdale AZ so this was my first time getting service in the Chicago area. It was an excellent experience. The staff was friendly, professional, fast and provided a loaner and washed my car thoroughly.Services: Air & cabin filter replacement, Vehicle Inspection, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Auto maintenance, Oil change

  John Cordell
9 months ago
The Porsche Exchange in Highland Park, Illinois is a fantastic dealer! I was there recently for a routine service on my vehicle.They treat all of their customers so well. The team stays in touch with you regarding the status of your car and they always make sure that you are completely satisfied with the work performed. And it s always a pleasure to pickup your car freshly washed and detailed like it was new!

  David Wei
a week ago
Great service, it's fast, and very professional.

  Mark Solomon
6 months ago
FIRST CLASS SERVICE FROM FIRST CLASS PEOPLE WHO CARE ABOUT THEIR CUSTOMERS AND THE CUSTOMERS' VEHICLES AS WELL!!!THANK YOU TO ALL IN THE SERVICE DEPT. AT PORSCHE EXCHANGE HP FOR TAKING GREAT CARE OF ME AND MY CAR!!!THOROUGH - PROFESSIONAL - COURTEOUS - OUTSTANDING!!!Services: Transmission, Electrical repair, Body & Trim

  Patrice Ivy
3 months ago
Porsche always gives excellent customer service! Not one bad experience EVER

  Todd Singer
6 months ago
Great service as always. Done in timely manner. Car was clean on pick up.Service: TiresService: Tires

  LOUIS HONDROS
5 months ago
Very prompt and extremely efficient service.Andrew Ullberg great service representative!

  Alyssa Suriano
a year ago
Excellent service! Samuel was very communicative on my service needs and gave me updates on the vehicle. Bill was a fantastic technician that sent me a video of all the work performed on my Cayenne. Really impressed. Highly recommend!Service: Vehicle InspectionService: Vehicle Inspection

  Zach Solomon
2 months ago
Very responsive and professional, kept me up to date

  David Koder
4 months ago
Prompt service at the 7:00am appointment on a Saturday. Greatly appreciated.

  M
3 years ago
I purchased a brand new 2020 Porsche Macan S (from another dealer) and there was a defect with a dead bug inside the instrument cluster (see photo). I decided to have it addressed at the first service/oil change at Porsche Exchange due to my current location. Service reps immediately asked for $5000 saying it isn t covered. The original selling dealer said it is covered under warranty. Now it s a Porsche internal politics game with the customer suffering and I have involved headquarters in US and Germany on this. I know it will be made right in the end but unsure of the games being played for what s supposed to be a premium vehicle.A second issue was a brake fault light displayed (see photo). I took it in for service and was provided their entry Macan as a loaner. To me this is bad service and a missed opportunity to push other vehicles in their brand. I did enquire about it and they mentioned availability. Granted when I arrived, the whole dealership was empty so I am skeptical to the validity of this and even though I had to book the appointment a week out, it seems they forgot about the loaner when I arrived. To boot the Macan loaner had less than 100 miles on it and squeaky brakes which was annoying to drive in rush hour traffic for hours.Now when I picked up my car it looked brand new. They did do magic here and the car works well. But the constant asking me via text how my experience was when I have an outstanding issue with them was bothersome. I responded mentioning the issue and no manager was available to contact me until Monday (now is Thursday morning), probably to say the same again. Regards to the brake problem, I was told a software issue (weird?) that has been updated. Update: A full week later and no one from Porsche Exchange contacted me and my emails have been ignored.I will update again here when it s resolved. I know it will be handled but it goes to show the internal politics and management at Porsche Exchange needs improvement as they rather screw around with the customer rather than find a solution. I, the customer, will find a favorable solution.Update: Porsche Exchange said they requested a document in September. They did not make any such request. Porsche Exchange did not lift one finger to make the situation right. After emailing the CEO and Porsche Germany, Porsche Corporate agreed to cover the warranty claim and a different Porsche service center reached out to schedule a repair. The whole tone has changed with asking me to come in at my leisure, a loaner will be available, and no rush to pick it up. Beware doing business at Porsche Exchange, their motto is to get you in, not give loaners whenever possible and once your car is ready they will blast you until you pick it up, as if asking you to hurry up. Porsche Exchange management never contacted me to attempt to make this right. Buyer beware.Update 2: Went to Napleton Westmont Porsche who provided me with a Panamera loaner for a full week and addressed all of my concerns with the vehicle. Additionally, Napleton provided me with some accessories as a gesture. Granted my new instrument cluster has a crack on it (another defect), I am currently waiting for another one from Germany. The service was professional and far superior at Napleton Westmont.Conclusion: There is a problem with Porsche Exchange when it comes to customer service. No one from Porsche Exchange has attempted to contact me to apologize or make good on their poor service either. While they may have a nice selection of vehicles, if something goes wrong, good luck to you.

  Michael Kim
a year ago
Always a great service experience. The staff is professional, friendly, and competent. I worked with Sam this time, and he was very courteous, knowledgeable, and kept me informed as to what was going on with my PCM (InfotainmentSystem) replacement. Never experienced any issues with the work performed, neither this time or any of the previous service work.Highly recommend.

  George Gomez
5 months ago
Excellent service. Procured and installed winter tires, stored summer tires. Washed car.Service: TiresService: Tires