O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandra Taylor
5 months ago
Service was fantastic. My experience at O Reilly was the complete opposite of what I experienced at auto zone. I went to auto zone yesterday and needed help with wax for metal parts on my car and the correct size for a car cover. At auto zone I had to wait for someone to acknowledge I was at the counter and then I was told I just have to buy a cover and see if it fits and he has a truck and doesn t even know what cover would fit his truck. When I asked about the wax I was told wax was in aisle 2. I left the store and then went across the street to O Reilly. I was immediately helped at O Reilly by Juan. He looked at my vehicle and determined the type of cover I needed and showed me the type of wax to get. He was courteous, and pleasant and super helpful. O Reilly is my go store for auto parts from now on!

  Rafael Otero
a month ago
Friendly staff... good service

  Javier Rendon
3 days ago
The manager it's the best.Her bad language it's the sameLike me..

  Den L
4 months ago
Got all parts you need to spark plugs to KN air filters forgot his name but i think he was Mexican gave me tips to fix my Mustang 3.7 V6 2012 when i was having alot of turbo lags

  Michael B.
9 months ago
The guy named Bryan who works there was very helpful and real cool ! After purchase he helped replace my break lights and headlight & was pretty quick to get the tools I needed. Thanks Bryan

  Amanda Kerlin
2 years ago
Andrew was wonderful! 100% customer service given. I came in with windshield wipers that were basically just useless decoration because of how much they needed replacing. It was a cold day, and Jonte (the name of the cashier on the receipt) asked Andrew if he would put them on for me, and he didn't seem at all hesitant or reluctant but very willing to help me! It took about ten minutes and not once did he seem angry or mad he was in the cold doing this for me. He smiled and was great and I believe he should get a raise due to his great positive demeanor and helpfulness even in an obviously less than ideal situation of being outside in the cold wind. I commend Andrew and it is because of him and the nice cashier that I will go to this location for any of my car quick needs.O'Reilly, you are fortunate to have someone like this in your employment especially during this pandemic.Treat him well! (As you should all your employees!) =]

  Josh Leake
a year ago
Came here 6/20/2022. My check engine light came on and I was very anxious. They were about to close and Eric took me through what my check engine test read, the part that I needed and even showed and educated on where the part was in my car and what it was responsible for. You would ve thought they were about to be open for another 3 hours but they closed in less than 10 minutes. Very grateful and appreciative of my experience.

  Alonzo Randle
2 years ago
Terrible all I can say I went in for 2020 Kia oil filter the worker spent 15 minutes finding a part that he said was in stock come to find out after patiently waiting the part wasn't in stock. I was told he could order the part, and to come back after 2:00pm Friday 07/08/21. Something told me you know what just take the car to the dealership for oil change, which I did on 07/08/21.I go back in Saturday 07/09/21 at 4:13pm spoken with a woman and told her I'm not picking it up and got car taken care of at the dealership. She spent 10 minutes laughing, playing and joking with the customer before me. Then when she seen I was waiting she took my receipt then somehow gave my receipt to the customer she was playing with. So now I have no receipt and she's telling me that I paid for the part but it was never ordered?! Really....just take your car's to dealership otherwise you'll waste a part of your life dealing with O'Reilly's unbelievable!

  Melanie Gaines
a year ago
Oreilly s on Kedzie was great. I got help from Jonte. She was super patient in answering all my questions and helping in finding exactly what I need! Thanks!

  Kesha Booker-Edmonson
6 years ago
This was my first and last time visiting this location. The service was beyond horrible. The employee Shawntee act as though she didn't want to help me. She rolled her eyes when she seen me come through the door,she never greeted me,never smiled,never made eye contact,she also put my receipt on the counter,and never thanked me. To top it off the manager was standing there and his customer service wasn't any better.

  ModestRoyaltyTV
a year ago
AXX HAS AMAZING CUSTOMER SERVICE AND KNEW A LOT ABOUT CARS! HE HELPED ME AND MY WIFE SO MUCH! THANK YOU!

  DR.CARRIE JOHNSON BATTLE
3 years ago
There was a Supervisor that works there didn't have his mask on the other 2 employees did. I ask him to put it on he didn't. That was totally unacceptable. The owner should make sure his employees are wearing mask.

  Thomas Mackowiak
5 years ago
I went to have them run a diagnostic for my check engine light. They ran the diagnostic and entered the codes in their computer and printed a copy of what the codes mean. I found their service very helpful. I look forward to doing busi ess with them.

  michael anderson
2 years ago
The nice lady at the front desk who helped scan my truck and help me with my problem I give her five stars she was kind and sweet

  Ebony Johnson
6 years ago
Called before I came and was told the part I needed was in and a certain price. Got there and he didn t have the part in stock told us we had to hurry up because they were closing soon and the lights will cut off at 10. The service was a -10. Will never go back

  Homa Allison
6 years ago
Visited this store and the team had great spirit! Was willing to help me install my battery!

  Dee On the move
6 years ago
I buy all my parts the staff is wonderful and very helpful and the manager homa always had great spirit

  Lady Mustang
6 years ago
Nice workers and a little pricey but you get good service

  Mario Fields
2 years ago
Very rude customer service the guy on the phone at 10:47am on April 25th was very rude and disrespectful.

  Mo tooreal Bell
5 years ago
The people that work there is like family. I go there sometimes just to talk to them when I don't have nothing to do.

  Steven Winchester
6 years ago
The service is half ass and so are the slow lazy employees. I'll never take any of my vehicles to them again. Dissatisfied customer!

  C Robinson
a year ago
It was a great experience hand's down

  Bob Collar
6 years ago
Usually but not always have knowledgeable counter folks.

  John White
7 years ago
I usually visit this store when AutoZone, which is directly across the street, doesn't have what I need.

  Vongia Weathers
4 years ago
Didn't have nothing I need and it's my everything had to be ordered

  David Larson
3 years ago
Great...in and out in 5 minutes, great staff

  Sandra jeffries
2 years ago
They had what i was looking for and the price was reasonable.

  James
4 years ago
The staff will help you out with anything you need.

  Dwayne McGleese
5 years ago
The representative was very friendly and knowledgeable.

  Patreese Briscoe
3 years ago
Awesome customer service very helpful