Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David p
3 months ago
Awesome customer service here. No pressure on trying to sell you items you don't need. The place had a constant flow of customers coming in and the staff was taking care of customers as quickly as they could but they just don't have enough help here. Current staff here probably deserve a decent raise or some type of commission based off of installation of some items. We all know how that 5 min battery install on a Negative degree day goes never as planned. Great work Tim E. I'll definitely be back because of your patience and honesty towards the customer!

  Bria Burris
2 months ago
I can't express enough gratitude for the outstanding service I received at Advance Auto on Irving . When I encountered an issue with a snowblower screw, the general manager went above and beyond by not only removing it but also assisting with the part installation. As someone handling repairs on my own due to cost constraints, their help was invaluable. The entire team demonstrated exceptional customer service, making me feel genuinely supported. Despite the cold weather, they tackled each customer's needs with a smile. I am overwhelmed with gratitude for the exceptional assistance and warm atmosphere. A heartfelt thank you to the entire team for making a challenging situation much more manageable. Highly recommended! The GM has unmeasurable leadership style it is reflected in the entire staff.

  MAGDALENA GERWEL
7 months ago
Horrible experience, do not stand by their product. Do noy honor warranty. Carquest breaks and rotors lasted only few months. Stay away from their products, spend few dollars more and buy more reputable better quality produvts.

  Troy Albuck
a year ago
Knew the details about the car battery I was looking for and lent me the tools to trade it out right in the parking lot. Fast, knowledgeable and friendly. Rare in a retail setting nowadays. Even have a Military Appreciation Discount that isn't some b.s. Thank you. 03/23

  Ramon O
6 months ago
They don't want to help. I needed break pads and informed over the phone "Raymond's rude. I know i bought break.pads here and asked if.he could check. He stated no and hung up. Guess they don't want business and definitely no customer service at this location.

  Diana Gibson
5 months ago
I feel that being a loyal customer they don t go above and beyond for their customers I had got scam on my battery and I went to the place that scam and they wouldn t let me use my warranty on a battery I paid my hard earned money on

  D Pits
a year ago
Awesome experience here. Helped right away by Daniel. Took care of everything that I needed recommended different options for my needs and didn't pressure me into buying anything. If you need parts come in and talk to this guy very knowledgeable. Doesn't try and upsale you on items like other places. Quick in and out with what I needed for my project!!!

  jeff hermosillo
6 months ago
Elmo always hooks me up. If there are a couple guys at the counter, check the name tags and speak to Elmo. He knows his store and will get you what you need.

  Gary Martin
5 months ago
Knowledgeable staff can get what u need pretty quick if they don't have it

  Matthew Vajgrt
a year ago
I live in Cedar Rapids, IA. My family and I were in the area visiting relatives this past Thanksgiving. The Friday after Thanksgiving my truck's battery died. It wasn't charging at all despite the alternator testing normal voltage. I couldn't start the truck without jumping it. I was able to find a good Die Hard battery online at Advance Auto Parts at a price that beat similar batteries at most other places. The staff at the store was awesome and helped me find the new battery and replaced the old one for me while I was there. Being far away from home they really helped me out of a jam and I very much appreciate it.

  Marie Rynne
a year ago
so I went into advanced for help ive been in several times and the g.m David is the best he helped me work thru many issues to rule out told me things to but to help he took time out to help me when he had 3 other customers waiting foe his h3lp specifically. h3 was kind of enough to take care of me when i can3 back after trying what he said.. he is the guy to go to!!! recommend this store to everyone

  John Marks
a year ago
The Advanced close to my house didn t have the part. This one did. Shout out to Tim! Great customer service and very friendly and professional. 10/10 he and they get my vote. Thanks again!

  Paulo Garcia
a year ago
Poor customer service. Went to the store today around 7:35 am to ask for a replacement part for the second time since they kept giving me the wrong product. The guy assisting me today was rude. Told me on my way out to "make sure the door doesn't hit you on your way out". Will never go back to this branch.

  Stephanie Olen
2 years ago
I came in the other day for wiper blades. Brandi was extremely helpful on choosing the right blades for my vehicle alongside very affordable for my wallet! Outstanding customer service, great conversation while installing them! Brandi even showed me how they get sometimes get stuck and how I can prevent them from being difficult to replace after awhile. Outstanding customer service, better than Autozone in my opinion!

  daryn berndt
a year ago
Absolute worst Advanced Auto I have ever been to! Employees absolutely don't care about anything but joking with friends and listening to music. I ordered some paid for pick up items . They never picked them! I ordered some engine parts, when I called on the delivery date they told me the parts are no longer there! When I told him again today IS the delivery date I was met with the brain dead stare! Powers on nobody who gives a fudge is home!

  Keyunna Smith
3 years ago
I went to this location two weeks ago for a new car battery. I was referred by someone who told me I could purchase my battery and have it installed here for free. I called the location to ensure they had a battery for my car. The employee told me they did and so I purchased my battery online for pick up. I arrived and waited while an older gentleman installed a battery for another customer. Once it was my turn, the employee seemed to be having trouble figuring out how to remove the battery. I have a 2016 Chevy Cruze. He went inside to get a manager for help. The manage came outside, but didn t seem very interested in helping the employee. He gave him little direction and just pointed to a few things and then went back inside. The employee went to get the manager two more times for help and each time the manager was short with the employee. The employee finally figured it out and replaced my battery. I thanked him and left. A week later, I started having issues with my car. I was have trouble starting my car and weird electrical issues. On Christmas night my car stopped on me while driving home on 290. The next day, I took my car to jiffy lube to figure out the issue. It was determined that one of my battery cables was left loose. I called advance auto parts and explained to the manager, who didn t seem too interested what happen. I told him the employee was very nice, but had no support from the manager, which is why this dangerous thing happened. He said he would follow up with all employees to make sure they all know what they re doing, but I highly doubt that will happen. Safe to say, I won t visit this place again.

  Deana T
a year ago
As a young woman trying to navigate fixing up my late Grandfathers truck, Dave, Efron (may be spelling it wrong) and this guy with a beard i m unsure of his name, have been very kind and helpful throughout this process, they seem very knowledgeable and i ve had great experiences with their recommendations.

  Engin Tasyurek
2 years ago
Bought a battery less than 3 years ago and started having issue with the battery. Took it there for warranty and they said battery is good and they don't want to replace it. The guy at the counter was polite but not helping with the warranty replacement. They don't stand behind their product.

  Maria Isabel
2 years ago
Very disappointed in the customer service received at this location. Last week we went in to purchase halogen lamps for our vehicle. When he told the employee, somehow we were given the incorrect ones. We didn t realizar this until we took out the old one from the vehicle and saw they were not the same. I went back to the store to try and exchange the item (which was still unopened in the package), but was told we couldn t without a receipt, even though it was no our mistake. I asked him if we could use the credit card to look up our purchase, but were told no. The gentlemen at the desk provided n great customer service, even though he stated he d been doing this awhile and is there to help customers. Very unfortunate.

  Carlos
2 years ago
This is for the Hanover Park location only. I have bought from this location before, however I try to stop going here because the service has been 50/50. Sometimes good, sometimes bad. Today 07/04/21 was horrible. I was waiting for someone to help me while the person in front was getting a new battery and the staff were having a seriously hard time determining whether it was a gel or a regular battery. Anyway, that seemed to be an ordeal for another customer. For me when helped, I just asked for a distributor cap and rotor. I was then asked "Brake rotor?". No distributor cap and rotor. "A hubcap?" No. Staff finally got around to understanding me, and then was told I have to special order that. Not a big deal, I understand. Even though website was able to order and pick up. I then just asked if any stores in area had them. Couldn't really understand the first city, or something I have not heard of in my area, but understood Palatine. I asked which street the store in Palatine is, and was told, "You can just google it." Okee doke then... Last time I ever go to this store. Plus on top of it, now that I am leaving a negative review, the parking lot to this store is the worst parking lot ever. If you have a nice car, be careful maneuvering your way around this lot. Left two stars for this store instead of one only because I have had good experiences in the past. Telling me to google a store when he had it up on the screen is ridiculous. Obviously sometimes you may get knowledgeable staff, but sometimes you will end up getting a hubcap instead of a distributor cap.

  Baked Alaskan13
5 years ago
They were very helpful, very friendly, & made the visit easy. Informed me of promotion for oil & helped me get more & save. Most of these auto places I've been too the people seem miserable. The co-workers have a good relationship & the employees are treated well it shows. Thank you so much.

  R R
a year ago
Dave was very helpful as well as the closing manager with him tonight. They put the service back into customer service ..they were short handed but still customer friendly.

  Nadia Nelson
4 years ago
On Sunday 3/15/20 I came in the store because my engine light came on and I was greeted by Ms Yanira she was the most helpful person she found what I needed for truck and she assisted me throughout my process. She had a great attitude and very good at her job. I will recommend everybody to advance auto and ask for Ms. Yanira my favorite associate.Thank you

  Don Whit
a year ago
Great place to pick up online orders. Make sure you utilize the 15% off coupon and sign up for rewards online only. Pick up is free.

  Asif Ikram
8 years ago
Terrible Customer service. I was overcharged by over $50 by a clerk (Jim) on an order and when I went back to the store to dispute it, the clerk (Carlos) said only the manager, Louie, could help.I went back 3 days later when he was there (he's only there like 2-3 days a week). He refused to help me. He offered me a paper "voucher" in the form of his business card with a signature that was only good at his store and for less than 1/2 the value that I was overcharged. When I complained and asked if it would be accepted even if he wasn't there, he dismissed my concerns and I was forced to buy overpriced parts right away out of fear the "voucher" wouldn't be accepted later.I even called customer service and they asked (in a rude tone of voice) me why I took so long to contact them and said they wouldn't do anything.Lesson learned, the staff at this store is ill trained and not completely honest. The company is crooked with terrible customer service even on their 1-800 number. ALWAYS check your receipts as they will cheat you if they can. I'm never going back and will stick to Amazon/Rock Auto and Autozone. They are all way friendlier and honest.

  Chris
2 years ago
Very poor customer service by the employee and store manager yesterday. I called 3 times yesterday 1st time I was on hold for 15 minutes 2nd time was 10 minutes and 3rd was about 10 minutes I hung up the first two times and then I was talking with the store manager on the 3rd time and very rude and unprofessional. I hope the district manager sees this and does something about this. I'm all about great customer service over here they don't even try to see what the customer needs or wants they answer phone like thanks for calling advance please hold like really.

  Sonia Vega
7 years ago
I called in advance to this place and asked the person who answered if I buy a battery will it also be installed, I was told yes. I get there and well my boyfriend and I ended up having to figure out how to install it ourselves in the parking lot and they provided the tools. We tried for a good 20 minutes and then Jim came outside to help. He was quick too. He knows what hes doing.

  Sayeed Shamsuzzuha
7 years ago
I went to return a product and they said they don't have enough cash. Such a big store and they don't have $200 in change. Really disappointed. Really bad attitude with costumers. The young guy was trying to help but the old guy was stopping him from helping. The old guy is very disrespectful and unhelpful. No wonder why the store was empty. probably because of him. He told me to come tomorrow. Let see what happens. ADVANCE AUTO PARTS do something about the old guy.

  Chris Lerma
7 years ago
came in yesterday looking for a part. I was missing my own tools to remove a light bulb from my car. They young gentlemen in the front was nice enough to help me removed the screws and he even showed me where the replacement part was in the stores shelf. Great place i will visit again for my auto needs

  Carmen Stanley
3 years ago
Went in for a battery for my car remote key fob and was told that I needed to take it to the dealership because if they changed the battery, it would interfere with the programming. She didn t ask year, make, model or anything. Oh I should add, I wasn t even acknowledged for a time period standing and waiting to speak with someone. Instead she told a lie and I Googled how to change it, went right up to Walmart, got the $3 battery and the fob works perfectly. For some reason, she just didn t want to help me and I m fine with that. I will never set foot in another Advance Auto Parts ever in life and will stop any family or friend I see attempting to patron the location.