James Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Lopez
2 months ago
Today was the absolute best dealership experience my family has ever had!! We met with Steve and let me start by saying he was beyond amazing and took very good care of us! Everyone who works here was super kind and welcoming honestly made us feel like Family. While we were there today we seen many people come in and leave with big smiles on their face they definitely take care of their customers and they have earned our business for a long time to come we will be back for our next vehicle without a doubt! HIGHLY RECOMMEND!!

  Kathie Thoma
a month ago
First time we purchased a truck out of state! All of the negotiations were over the phone, texting, and emails. Everything went flawless. I feel we purchased at an excellent price the truck we wanted. Pickup was easy with no extra pressure. Steve went through the truck with us and explained everything. Even a full tank of fuel. Would definitely recommend James Chrysler Dodge Jeep Ram out of Hampshire, IL. We also loved the nostalgia of their building. It felt like a place where you should buy a Ram 3500 from!

  Judy Leucht
4 weeks ago
Thank you to Rusty and Vito of James Chrysler Motors of Hampshire for a wonderful car shopping experience! I was treated with kindness, patience, and thoroughness, during my time shopping, in my purchase details, and overall service. They both went over and beyond in listening to my needs. I love my purchase and it's nice knowing my jeep can be serviced by James Motors in my hometown. Thank you greatly!

  Karen n Adam Cronn
2 months ago
I sent an email request after viewing a car on their website. The response time was extremely fast. I would say within 2 minutes. After a few phone conversations we drove down to view, drive, and purchase the vehicle. Staff is great to work with. Very friendly atmosphere. Never felt pushed or pressured. Very honest and straightforward answering all our questions. This is our first Dodge. We drove 130 miles one way to the store to purchase. Definitely would go back.

  Josue G
2 months ago
Very smooth transaction. None of the salesmen were pushy and provided bill of sale for my credit union promptly. Didn t push for unnecessary add ons or warranties like many other dealerships. Straight forward. Highly recommend!

  Joe Elliott
4 months ago
From setting the appointment to vehicle pick up, this dealership was great. Service group did a wonderful job and had the vehicle back to me the same day. Communication and professionalism appeared at the highest of business interactions- especially for being a dealership. I ended up at this location due to negative experience at the Saint Charles Dealership. The James dealership has my loyalty and I strongly recommend and would refer to anyone in the market for Dodge/Jeep/Ram. This goes for needing service for their vehicle as well. Absolutely hit the marks and it didn t feel like the common dealership interaction.

  Julie Bassett
4 months ago
Best place ever! I drive 15 miles in order to use their business to service my vehicle! Well worth the drive. Their prices are reasonable and their customer service is Top Notch! I live in a town where I could have my vehicle serviced but prefer giving them my money. My husband now uses them, as well. I d Highly Recommend giving them a try to see for yourself how good these guys are!

  John Schreier
5 months ago
Very friendly and kind the moment we walked in the door. Our salesman was very understanding and politely helpful (not pushy) to our interests in a new vehicle. Eric is great to work with and answered any concerns or questions we had. Worked very hard to find the vehicle we wanted and didn't try to get us to settle for less. We will definitely be sending referrals to Hampshire.

  debbie myers
a month ago
I ve bought several jeeps from Steve he s one of the most honest guys in the business!Joe the service manager helped me get a tire replaced under warranty, he was extremely helpful and attentive!I appreciate the service at James Motors!

  Bianca Catalano
3 months ago
I absolutely loved my experience here! They were friendly, accommodating and knowledgeable! We recently moved so I needed to find someone I could trust, and after working with Tony, I definitely know I can trust him. Highly suggest this team!

  Maureen Armstrong
a week ago
The service department is great. Richard is an asset to the department. He explained everything perfectly, took his time. I had a wonderful experience. Thank you.

  Austin Lopez
2 months ago
Best sale s experience I've ever received. Rusty is the man. No pressure dealership and they are definitely there for customer satisfaction. Loving the truck so far. Keep up the good work

  Christin Mangan
4 months ago
We had the best experience with James Motors in Hampshire when buying our 2024 Jeep Wrangler Willies addition. Steve Stanley is the best sales person. He is not pushy and workied really hard to get us what we wanted. He is extremely honest and patient! I highly recommend you to go to Steve. He will find you that vehicle you have been searching for. We are so happy with our Jeep!!

  Gun Locker 75
2 months ago
Eric and everyone at the dealership are great at what they do. Very fast and to the point. I am not a fan of dealerships that waste your time. I drove over 100 miles to get there and would do it again because of how great my experience was at James Chrysler Dodge Jeep Ram. Thanks again.

  Anna Schelkopf
a month ago
This is not your typical car buying experience. I wish I had known about this dealership sooner. They are honest, friendly, and not at all pushy. I highly recommend!

  Gene Martin
2 months ago
I brought in my truck for recall service. Unfortunately, one of the recalls still does not have parts available. Not James fault; but frustrating. I did have two tires low on air, and didn t fill them prior to my appointment. While not listed as a service I expected attention to detail. My tires were not filled. I will go back, but expected more.

  Alan Evans
5 months ago
Eric my salesman did a great job with easy low key sales. Also did a great job of show me all the Jeeps features. General Manager also great guy to work with, as was the business manager with the paperwork. Would recommend this dealer to my friends.Alan Evans.

  Michael Lucas
3 months ago
JCDJR is an outstanding dealership. Tucked away in this small community, they remind you of the way shopping and service were meant to be. The friendly, professional, staff are always willing to help. They are honest and stay true to their values. These qualities are hard to find in today's society.

  Jeffrey Bailey
2 months ago
I would recommend this dealership very HIGHLY. The ENTIRE staff was courteous and very professional. There still is great customer service at this dealership. Thank you very much. I love the Jeep I purchased.

  B Gross
a month ago
They worked on my car a day earlier than expected and finished the repairs that same day! Service is always great. Personnel are always professional and friendly.

  Patricia Larsen
2 months ago
I took my vehicle in for a check engine light and possibly my radiator needing a replacement. The company replaced my radiator and when they took it on a test drive realized that my engine was having low oil pressure. Dodge had my vehicle this whole time, they said that they were unable to see my engine was blown until they got it to an operational level AKA they never took my vehicle on an initial test drive to verify the issues until after they already replaced my radiator. I told them that I knew a little about troubleshooting due to my short time being a mechanic in the army and wanted an explanation. They gave me a 6 percent discount and told me thank you for my service. Home Depot gives better discounts, they are really bad at troubleshooting, condescending, and rude. 1600 dollars later, my engine is still blown but my radiator has a two year warranty.

  manny villa
3 months ago
A pleasant car buying experience that s the best way I can describe it. Staff here was very friendly never felt pressured, our salesman Eric was knowledgeable and friendly, took care of us in a timely manner, Strongly recommend this dealership.

  Angie Rogers
3 months ago
Highly Recommended James CDJR!! Amazing Team of people working there that made my trade in process seamless. Super helpful and knowledgeable making me feel so comfortable leaving there in my New Wheels!!! Loving my New Jeep Thank You!

  Bill Jarrett
2 months ago
Steve, Vito, and Rusty are great to work with! No pressure! I love this place! I live 45 minutes from this dealer, but I ll be going back there for my next vehicle!Thanks for a great buying experience!

  Debbie Sarto
4 months ago
Super friendly and helpful! We had to leave our car there , even though we didn't purchase our vehicle from them , they took great care and even drove us home, it was fixed quickly and efficiently!! Now I wished I would have bought my vehicle from them! I highly recommend them!

  Anna Pecoraro
2 months ago
I am so happy with my new vehicle purchase! The buying process was so easy and stress free and I loved the small town shopping experience! We will return to purchase more vehicles in the future!

  Rob bartosiewicz
5 months ago
I had an unfortunate warranty issue after only 2900 miles on my 23 Ram Bighorn. That was not their fault but it took three months to get it fixed. I felt like the service writer was jacking me around because after the first month I started to call weekly and the updates were not great. After 3 months they called to say it was finished. I was at work and could not get it until the next day. I got there and they did not have any paperwork for me. Also they pulled my truck up and the outside was filthy. They had it for an extra day the least they could have done was wash it and have gotten the paperwork together. I got my truck back home just in time to put my daughter s car seat in it and pick her up from school with very little time to spare. I go to hook up the seat and realize they didn t even have the rear seat bolted down. I was furious. They had it for almost a whole extra day and didn t double check to make sure everything was buttoned up. I called and let them know and they said I could come back to have them tighten it down but I had to pick up my daughter. Luckily I had the three different fasteners to tighten it down. I will not be returning to their service department. Which is a bummer because their sales department was excellent.

  Dave Laukhuf
3 months ago
Dealing with James Chrysler Dodge Jeep Ram has been a pleasurable experience. Making service appointments for my Ram 2500 diesel is easy and convenient. The service has always been performed well and timely. I truly believe they value my time.

  Edward G
a year ago
Have worked with Steve Stanley a few times over the years, and he s hands down one of the most professional, knowledgeable, and a genuinely nice guy who cares about the customers. He went out of his way to find me the exact jeep I was looking for. Always a smooth and easy process. Thanks Steve!

  Jim Mangum
a month ago
My family has been repeat customers for 50+ years(going back to when John Fenzel owned it)! If you are looking for a Chrysler, Dodge, Jeep, or RAM(or, other used car vehicle) then give them a call, or stop in. It's a no pressure/old schooled dealership! Rusty, Steve, Vito, and Eric are top notched guys that won't rob you blind!