Waukegan & Gurnee Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary Gottwald
2 months ago
Recently had some work done on my Audi - went here because I read the reviews and they are spot on. Tom is great to work with. He was able to get me a quote the same day I brought it in for an estimate and was fully transparent. Results were incredible and he even touched up a few chips I had from rocks. Highly recommend and will be back if needed in the future.

  Keith Zupec
3 months ago
Highly recommend this business for body work. Really great customer service. Got me in right away for an estimate. Upfront about all costs. Had the worked completed within several days which was outstanding and just like new. Tom runs a great shop.

  lena edstrom
a month ago
Tom and his team did a great job. He gives you a detailed quote and is very transparent. And best of all, my car looks new!

  Kent
2 months ago
I had the pleasure of doing business with this company and dealing with the Manager Tom after an unfortunate accident I was involved in, I quickly learned how professional of a company I was dealing with from start to finish. I highly recommend this company to anyone reading this review and to all of my friends should they ever have the need for such a service.

  eric duncan
6 months ago
This place I had no idea what I was bringing my car to. Tom the gentleman I spoke with is a wonderful person. Handles the business perfectly. I couldn't believe how fast I got my car back. The car was like brand new inside and out. This place was Truly a Blessing from the sky. The way everything was handled and taken care of, I definitely wouldn't have a problem recommending them to others.

  Patrick Benson
3 weeks ago
Discovered that my 2006 Honda Element had a large patch of rust on the driver's side when attempting to install running boards. Tom and his team inspected the vehicle, repaired the damage, and even installed the running boards for me. I'll be bringing my vehicles to Waukegan & Gurnee Auto Body for any frame or body work that I need done from now on.

  Daniel Bethel
5 years ago
My 96 Impala SS had damage on the drivers' side. My insurance company's official autobody shop told me it was totaled because they could find the parts. I called Waukegan & Gurnee Auto Body and Tom found all the parts within an hour of initial conversation. His repair estimate was low and very reasonable. They repaired the damage and I also had them replace my OEM bumpers with custom aftermarket smooth bumpers with fog lights in the front. Very happy with their work and with the Lifetime Guarantee, you can't go wrong with Waukegan & Gurnee Auto Body.

  karthik reddy buchanolla
2 months ago
Great work on my Car, very professional and Tom comes straight to the point , fixed my car on time as promised, would definitely recommend this place to others.

  Elizabeth Richard
7 months ago
This Auto Body Shop is transparent, friendly, and professional! Excellent customer service. They honored the quote that I was provided with no hidden fees. I am very happy with the results and it was completed in a timely manner. I highly recommend!

  Kimberly Leiva
a year ago
I hit a deer with my Camry and had front end damage and my hood needed repair too. I was not familiar with any autobody shops in my area. Tom was excellent to work with. He communicated what to expect during the entire process. Picked up the car and it looks great! If I need any work done in the future will definitely be back to see Tom! Thanks again for the great service.Service: Body & Trim

  Jessica Barker
a year ago
I found this place from reading reviews, let them speak for itself! Tom was amazing. He was on top of my problem from start to finish, delivered my car when he said he would, and it looked brand new when I got it back. Even with the insurance hassle he was understanding and helpful. If I ever have more work done I will 100% go to him.Services: Steering & suspension repair, Painting, Body & Trim

  Scott Eisele
a year ago
I had some scratches on my front left side of my car. Tom took care of that as well as another area on the front right side that he noticed while taking care of the original area. He did an excellent job and I could tell he takes a lot of pride in his work. The customer service was excellent and I got it back in the time he estimated it would take! It is hard to find someone you can trust these days, but I would definitely use him again if I needed to!Service: Painting

  Jori Gates
4 months ago
Tom really helped me out last week! This is a trustworthy, reliable business with great customer service. I highly recommend!!

  Jamie Kelly
7 months ago
These guys are honest, friendly, professional, and timely! I highly recommend! They walked me through every step of my claim process and made getting the repairs competed on my vehicle easy and convenient. Thanks!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Bill Attiyeh
a year ago
My son's car needed a bumper replaced and he was only in town for a week to get the work done. Tom was very accommodating, he was able to squeeze me into his schedule. Tom was upfront with the cost and timeline. The cost was very appropriate for the work performed. The workmanship was first rate. We'll definitely go back as other auto body needs arise.Services: Painting, Body & Trim

  Rastham K A
a year ago
I was super happy with the service. The most important being, Tom is very friendly and he explains everything that would make the decision process easy for us. I gave my car in the morning and by noon it was ready for a fender replacement. It was well planned by Tom and his team.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Mary Strauss
a year ago
This is the second time we have used this auto body shop. They did such a great job on our son's car that when my car was hit I took it right in. Tom is great to work with and they did an excellent job!! My car was also completed earlier that expected - I was so happy with their work, professionalism and cost. If I ever need body work - I know where I am going!! Highly recommended!!Services: Painting, Body & Trim

  Robert S
a year ago
I brought my truck in to have some rust repaired. Tom and his team did a really nice job and went the extra mile, even cleaned up some additional issues for no extra charge. Tom showed me pictures of the work being preformed. I felt the price was very fair as well.Services: Painting, Body & TrimServices: Painting, Body & Trim

  David Reuter
2 years ago
Tom is straight forward on pricing, dealing with insurance companies, and timing. They did a great job repairing our Traverse and the entire car was clean when we picked it up. I'm more than pleased with the service and quality of the work. If I need work completed in the future I'll definitely be returning!

  Zachary Warren
8 months ago
I had a smashed front right fender and I was going to take care of it out of pocket. When the team at Waukegan Gurnee Auto Body took it apart they found more damage and I decided to go through my insurance. Waukegan Gurnee Auto Body worked with my insurance and was still able to get me my car back to me within a week even with the normal insurance company shenanigans. The repair is damn near perfect and the only way you'd know anything happened is that the repair sections are shinier than the more weathered parts of my car. Should I have the need to have more auto body done I will certainly be going back to Waukegan Gurnee Auto Body.Services: Painting, Body & Trim

  Steve S
a year ago
I had a small portion of window trim on my Subaru with rush; getting worse over the years. I popped in last week just to get a "pre-estimate". Tom know how this rust was a typical issue on my car and had me a full estimate, with labor and parts, and an ETA within a couple days. Today, he had it done in 4 hours! Fantastic work! Thanks!Service: Body & Trim

  Nathan Ellison
2 years ago
Tom and his team were fantastic. They ensured a fast turnaround and dealt with our difficult situation seamlessly. Our rear spoiler was damaged heavily and they replaced it in less than a day. The car looks brand new again. I highly recommend them to anyone for auto body needs in the Lake County area.Service: Body & TrimService: Body & Trim

  Kathy S
2 years ago
Tom was super friendly and clear with communication. The work on our car door was done quickly and done very well. Tom is also took care of communicating with insurance which made it easier for me. I highly recommend working with Waukegan/Gurnee Auto body!Service: Body & TrimService: Body & Trim

  Ricky Salinas
3 years ago
Great experience. I took my Audi A4 to have a rust spot repaired. Tom took the time to explain the process and emphasize that everything gets done the right way. Car looks so great. I will not trust anyone except Waukegan/Gurnee Auto Body to work on my car and neither should anyone else. Great service fair price and amazing work. Very friendly, it s worth your time to stop in for an estimate, don t waste your time with some other guys who will cut corners when you have Tom who will make sure the work is done right the first time.Services: Painting, Body & Trim

  Kathryn Daniel
5 years ago
Tom's shop has fixed my car on two occasions. Both times he was very easy to work with, provided me with updates as needed, and they did a great job. This last time my insurance company was involved and they cut off my rental car earlier than I needed. Tom worked to get my car ready in time despite delays with the parts coming in, and I didn't have to pay out of pocket for any rental car extension. The insurance company was stressful to deal with but Tom and his shop handled everything for me and made it a smooth process. I really appreciate it.

  Larry L
5 years ago
I stopped by Waukegan Auto Body to get a quote on putting a duckbill spoiler, that I already owned, on my new car. It was a pricey spoiler, but only came from the manufacturer with two sided tape. Tom wanted to add something that would bond it to the car, so I wouldn t have to worry about it coming off. They did it while I waited. Fantastic job. Looks great! Very reasonable price. A++UPDATE-August 2019: I went back to Tom to put some carbon fiber mirror caps on my car this last month. Once again he did it while I waited and they look great! Very reasonably priced for his work too! Waukegan & Gurnee Auto Body is my go to place!!

  Jesus M
2 years ago
If your looking for an Auto body shop look no more honestly this is it. Tom and his team did a fantastic job on my vehicle, was done in a timely manner as well and left the car looking brand new, I will be bringing my car back here if I ever need to. Great pricing as well, best in town.

  Susan Koetz
3 years ago
We ve had body work done on our vehicle about three times and we have been super happy with the results. Our vehicle looks like new when the work is completed. Tom, the owner, is accommodating and personable, the charges are very reasonable, the work done expertly and in a timely fashion. It s a pleasure doing business with him. We've been to a lot of places and wouldn t go anywhere else!Services: Painting, Body & Trim

  Jamal Okader
3 years ago
The reason I called this shop when my car window broke was because of the good reviews it has.I talked to Tom, he ordered the glass window, I brought my car to him and fixed it the next day. The price was very affordable. I'm so pleased with the whole process.I highly recommend Tom ( Waukegan & Gurnee Auto Body ), especially if you want to deal with honest and trustworthy people.

  Jason Carrel
3 years ago
Professional, honest, quality. These are the things anyone wants when having your car repaired. Tom is phenomenal to work with and he knows how to treat his customers. He gives you an honest assessment of what it s going to take to solve your problem, and he s not going to add in a bunch of extra charges. The quality of work is simply remarkable. My car looks brand new again and most importantly, you can t even tell where repairs had to be made. If/when I ever need another repair done on my car, Waukegan/Gurnee Auto Body will be my first and only choice.Services: Painting, Body & Trim