Midas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicholas Rewis
2 months ago
This Midas is a friendly and super helpful at fixing all the issues with my truck. I believe their names were Will and Tom. They were super respectful. For sure coming back if my truck needs something else.

  Richard Coleman
2 months ago
Wow that s all I have to say t have 2 fairly new cars that my wife and I bought from a dealership in the area and the service I receive at Midas in Gurnee is the best .Josh is the manager and he s the man always friendly and tells you exactly what you need for your car the work is always exceptional. Anyone that reads this should go to Midas in Gurnee at 6320 Grand Ave I guarantee you will be a customer for life .

  Jean Dayenian
4 months ago
Wonderful staff and top notch service from the auto technicians. Prices are reasonable and Josh is the best at explaining the procedures that they will do. Definitely my go to for both our cars. Love you Midas!!!

  Oswaldo J. Morales C.
3 months ago
This place is awesome!All workers here are very professional and honest to give any advice or recommendations to your vehicle s health.Highly recommended!Particularly kudos to Josh and Justin, amazing guys!Thank you, thank you!

  Christina Koreba
10 months ago
Fantastic customer service from Josh.Came in today for my oil change and air filter replacement. Job was done in less than 40 min. Josh answered all of my questions with a smile. I will be returning for future car maintenance. Thank you!!Service: Oil changeService: Oil change

  Stephen Hood
5 months ago
Amazing staff and very polite. They know what they are doing when it comes to fixing cars 1000%. Good prices. Thanks again midas team! Much appreciate the tires!

  Raymond Papp
a month ago
My man DAN!! .. if you need a set of tires? This is your guy out here in the Gurnee location. He could get you in and out ASAP!Trust the Midas touch.

  Christopher Lee
a month ago
The best oil change service. They are always busy on weekends best to call in advance and make an appointment.

  Detrek Ray
6 months ago
Very nice crew. Very honest, I love being able to sit there and watch them test for the issue I explained to them. They figured it out quickly, told me I would be ok driving my car to work the next day and then back to the shop to get the work done, and now my car is good as new!

  Jessie Carmona
8 months ago
Pulled in with a flat tired. Immediately took care of me. Price was very reasonable and I would definitely come back. Shop was clean and organized. Also really appreciated that they didn't try to upsell me 4 tires I was in the middle of an emergency and they handled it. Again, thanks Midas!!!!

  Jim Tobin
5 years ago
I called midas Friday night and spoke to Natalie. I ended up making an appointment for 12pm the next day. I was supplying brand new rear brake rotors and pads, and there were just going to charge me $150 + tax for labor.The next day I show up at noon and Natalie had no idea what I was there for, had to explain everything again to her. I got a call a little while later from the manager, she had said they took my brake calipers off and determined that they "were locked up and completely destroyed" and that they would need to be replaced along with a brake fluid flush service, but monday was the soonest they would get the parts and that the car was "too dangerous to drive" and would have to be left there for repair. I knew something about this wasn't right because I had looked at the brakes just days before and the calipers were fine. I asked her to button up the car and that I would be in to pick it up to which she said "Do you want to kill it?" I didnt understand so I said excuse me, and she repeated herself. I simply said I dont think the calipers are bad so I want to pickup ny car, she said she would have to charge for a half hour of labor ($66).Upon picking up the car, the manager came out to me and started explaining the issue again. I politely mentioned that I was a mechanic at Firestone for many years and that "When I do these brakes tomorrow and find that the calipers are not seized, can I get a refund for this half hour of labor?" To which she said no. I smiled and said okay, thanks and turned for the door. She raised her voice so the customers in the waiting room could hear and said "SORRY YOU NEED CALIPERS" as I walked out.I did the brakes myself today and concluded that there was nothing wrong with the calipers. I have attached pictures to this review to show both calipers with the pistons extended and compressed, in perfect working order. Even a picture of the brakes finished and my midas quote for proof.If you have made it this far in the review, thanks for reading. STAY AS FAR AWAY FROM THIS MIDAS AS YOU CAN, they're about as fraudulent and predatory as an auto shop can be. They had no problem with trying to upsell me 2 expensive parts, a fluid service and take away my vehicle for 2 days (1 being a work day) all so they could make a quick buck. You should be ASHAMED of yourselves, think of all of the people that didnt have the knowledge to refuse an expensive service order.Since the manager reads these reviews, listen to me closely - I will be contacting my bank today to challenge this charge. YOU DONT HAVE TO TREAT YOUR CUSTOMERS LIKE ITS THE LAST TIME THEY WILL BE THERE, you would be incredibly surprised to find out that people will come back if you are just HONEST to them.The last picture I attached is the envelope they gave me: "Thank you for trusting the midas touch."What a joke. They dont even deserve the 1 star I'm giving them.

  Jessica Boucha
7 months ago
The Midas in Gurnee consistently exceeds my expectations. The facility is clean, the customer service is off the charts, and the visits are quick! Couldn't recommend Josh and his team enough. Thank you for everything!

  Tiffany Corbin
2 years ago
Right now we're sitting at Advance Auto after visiting this place and spending 500 dollars for Midas to fix it for them to hook it up and the exact same issues show up that they supposedly fixed. Now we're 60 miles from another Midas BC we trusted that paying that much , the guys there would have fixed it and may not even make it to another to have it fixed again.

  Dean Boznos
a year ago
Josh (store manager) is awesome. Hey, I don't write reviews but I'm making an exception. In a world where customer service and quality is declining, or evaporating completely, this guy and his store were impressive.The shop solved multiple mechanical problems and the repair cost about a 1/3 of what a dealership wanted (btw, the dealership told me it'd be a week and half before they could get to me.)Not only did Josh give me great service and a really fair price for the work, but I got to see him deal with other customers while my car was getting worked on. This is the kind of service that made our country great, and as an older guy now, I'm so pleased to see it still exists.Customer service. Integrity. Great communication. Great prices. Quality work done. Choose this location.Services: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Tire rotations, Wheel alignment, Auto battery maintenance, Oil change

  Han Yoo
a year ago
It was my first time visiting Midas. My experience here is more than 5 stars. I got a flat tire and the one of tires thred seemed wired. I thought it is because of wheel alignment. I got an inspection and Josh explained all the possible factors why it happened. I have never seen this nice, kind, and professional person.Josh knows what he is doing. It was an awesome experience and I am pretty sure I will be here whenever I get any problems with my car. Highly recommended this place!

  Nana
3 months ago
Had an oil change and the service was excellent. Josh is always the best!

  Asmau Wada Diallo
9 months ago
Love the Midas team here at Gurnee. Extremely professional, skilled, and they re just a bunch of people who care about the work they re doing. They explain everything so well and I always leave feeling better than when I arrive. Thanks for taking care of my car Services: Tires, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Oil change

  Ami Frick
2 years ago
My car needed tires and an alignment and I was so dreading it. I hate calling places for that type of thing, but I finally did. I choose the Gurnee Midas after reading the reviews and talking to the manager Josh. He was fantastic. Super helpful and friendly. I showed up with my car and he drove me home. On the drive he was pleasant. My car was done pretty quickly and they immediately called me to see if I was ready to be picked up. I felt like I got a great price for tires and an alignment. I was impressed by Josh and Dan's knowledge and service. They made it so easy. I was also super impressed with how invested they are in the store and how they want it to look clean and nice. That's a rare thing to find in an employee who isn't the owner. They actually take a lot of pride in this location. Don't hesitate to use them!Services: Tires, General repairs & maintenance

  Eleanor Whipps
a year ago
Bill, Dan and Josh are just awesome! I came in for just an oil change, and basic check. They were very honest with the different fix its that were needed. The prices are great. I will definitely continue bringing my cars here and referring friends!Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Oil change

  Julia Gash
2 months ago
The Gurnee location Midas is the bestVery professional insightful mechanics & reasonably priced.

  Seth Biek
3 months ago
In Gurnee from out of town and had an issue with the steering on the way in. Midas got me right in to check everything out. Super helpful.

  Sonny Pesek
a year ago
Had a flat tire on the side of the road. Called around to other places and they were all booked up. Midas told me they were all booked up, but would try and squeeze me in for a patch job.As soon as I got there, they jumped on it and fixed my tire. I was in and out in 30 min.Huge thank you to the staff for their professionalism and being able to squeeze me in on a busy day! After a job well done, I bought them all a round of burgers from the place next door to show my appreciation to all of them.Service: Tires

  Bill Bogins
a year ago
Had a tire blow out on me on the freeway. I called them up, Dan the store manager was able to get me in, change my tire at 530pm. They close at 6, which is unbelievable service these days. Can't thank this place enough, I live in wi so not sure what I would have done if they didn't get me in. The mechanic who put it on, knew what he was doing and was very nice to me. Thanks guys, maybe a little thing to you, but it was huge to me, keep up the great work.

  Joanna McInturff-Hanner
2 years ago
I had a check engine light on and needed my catalytic converter replaced. I went to the dealer first and the service writer there sent me to the Gurnee Midas. The folks here were so friendly and professional, saved me literally thousands versus dealer pricing, used quality parts, and did the repair quickly and efficiently! I couldn t be happier and highly recommend!! Keep up the great work.Services: General repairs & maintenance, Auto engine diagnostic

  Lisa Martin
a year ago
I absolutely love this place. Every staff member( I have mostly dealt with Josh and Dan) have been so kind, and knowledgeable about my vehicle. I will take it here over the dealership any day! This place won't charge you for things you don't need. Customer service is top notch here!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Diane s
9 months ago
Expert work. Count on them to back their work without quibbling.*** My next visit (6/23) went great! Emergency for plugs & wires without an appt. Arrived before crew got in. Had parts brought in & still head me out by 10AM (free tire rotation). Could have gouged my credit card. But no! Rates were reasonable! That's why I keep going back (& great free coffee!)

  kathy hoss
a year ago
I am very disappointed and upset with this shop. been bring car for oil changes and there inspection All reports indicated brakes in green and everything good. All of sudden they tell me brakes have been bad for long time. So much so that rear calipers locked up??? What is true everything fine or bad? When got bill for new brakes and calipers found they were charging two or three times more for parts then dealer charges for OEM parts. What a ripoff! Were brakes bad when they supposedly checked, we re they risking me getting in accident when gave false inspection reports or was it hoax to rip off for work? Very unhappy and upset..Service: Brakes

  Steven Pounders
8 months ago
Dan & Josh are awesome. They always do their best to accommodate. They have been our neighborhood mechanics for 4+ years.

  Christian L
3 years ago
No issues with this place at all. They are very reasonable and kind. I had my after market exhaust installed with some issues with the brand and they made it work even though it wasn t their fault. They are good priced and never overrate a price. I ve had oil changes and tire rotations with good quality as well as headlights installed. I recommend this Midas over other ones for sure.Services: Exhaust, Tires, General repairs & maintenance, Electrical, Oil change

  Angel Torres
a year ago
I continue to get the best service here. Their managers Josh and Dan are always very attentive and take care of me and my wife's car. I highly recommend them!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change