Gillespie Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peter Augustyn (peter.augustyn1975)
a week ago
Two years ago, I had a great experience buying my truck from Gillespie Ford. Today, I had my recall parts replaced and other minor repairs done on my truck, and it was nothing short of the best car service experience ever with their service department. The staff, particularly Michelle, showed great professionalism and top-notch customer care from my initial phone call a few weeks ago to the final touches today.

  Fredric Dubose
4 days ago
Get a warranty somewhere else. The finance manager lied about the warranty coverage,now I'm stuck with a vehicle I purchased from them,under warranty, that can't be fixed. Worth the one star that I gave it. Also another vehicle I bought from them,the frame was damaged upon purchase and after finding this out later, they wouldn't allow me to return this way over priced used vehicle. I brought 2 of my brothers in also to purchase vehicles, and was about to bring 2 more in, until they denied me for a vehicle recently. So all 5 of us went somewhere else and bought 4 vehicles,the same day. 3new and 1 used. Will not return to Gillespie Ford in Gurney IL to buy another vehicle ,never again from this company. To many things about the vehicle purchase, that they just don't tell you,upon purchase,that I'm stuck with,to fix on my own,later. I hope this helped someone to make a wise decision in your car shopping journey.

  crystal rojas
a month ago
We came here to get my brother a reliable, affordable and quality car and they delivered. Ryan was a real pleasure to work with right from the start, he was insightful, flexible and eager to help us find the car we needed and within our budget. He didn t try to upsell or add any fees and met us exactly where we needed to budget wise. Jeff helped us finance and it was an overall great experience. We will definitely come here in the future.

  Manda Rob!n
a month ago
This is the best ford location I have ever been to hands down. It s never fun when you need lots of work done on a vehicle however Kristy made my experience here very satisfactory. The communication was impeccable and her customer service was like I was speaking to a friend and not an employee. She is the sole reason I give this location 5 stars. Very patient and understanding about my warranty. Very persistent and professional. There was accommodations made for my benefit and for that I am so very thankful. I recently moved to Virginia although this location is so awesome I would literally consider having my car shipped to this location for anything as small as an oil change. A huge shoutout to Kristy for being the very very best at her job thank you thank you thank you !!!!

  Michael Clayson
a month ago
Great job! Friendly service guy did the work on my Maverick while my car was parked at work! Saved me the time and trouble of going to the dealership and waiting, or sharing a car with my wife for the day. I will definitely be using this service again!Just used the service again (3/4/2024) and it was as great as before. Nathan and Tristan serviced my oil change, tire rotation and software recall while my truck was parked at work. Great job guys!

  Kaitlyn coglianese
3 months ago
Truly the best dealership in Illinois. The dealership is clean, a great environment, Friendly staff and goes above and beyond for their customers. Edgar has a radiant energy and has keep us up to date on finding the perfect car! His willingness to help find something within our price range and takes the time to give us all the details. This is our second car from Gillespie Ford and each and every time our experience is top notch. Gillespie makes you feel valued as a customer and makes you feel like part of the family upon leave. I will forever be a Gillespie ford customer!!!!

  Roland Charlier
2 weeks ago
Gordon and Ivan were early they both were extremely polite. They jumped right into the service and got their work done very promptly. I will definitely spread the word on their good work!

  Richard Ramig
a month ago
Gillespie Ford representative, Gordon Wade, arrived promptly at 4PM for scheduled recall service. He explained what was going to be done and approximately how long it would take to complete. We were very satisfied with Gordon s professionalism and work ethic. All in all this recall service was a very pleasant experience.Best Regards,Richard and Brenda Ramig

  Vee Hickle
3 weeks ago
I traded in two vehicles for a 2021 Ford Explorer. Ryan Gannon was very personable, I felt very comfortable working with him. He was patient and knowledgeable.The Explorer needs new tires. When I mentioned that, I got no pushback, and they gave me a $1,000 discount towards that future expense.Lee in finance was easy to work with. He made that part of the process smooth and easy to understand.I drove in one vehicle and they took me back to my home to retrieve the second one, which had to be jumpstarted. My driver was friendly as well.Overall outstanding service there, I feel confident in going back with them in the future.

  Randy
a month ago
My wife and I stopped in after the 2024 Auto Show to see the new Escape. Our appointment was with Ryan. While Ryan brought the car around , we had a conversation with Dave ( salesperson) very nice, very knowledgeable and willing to chat even through we weren't his customers. Went for the test drive, car was nice, and a quality product, however my wife and I didn't feel this car fit what we were looking for. We never felt any pressure to spot buy, Ryan was a professional through and through. Before leaving , we like to view the waiting rooms, incase of service, we like to know what the layout is. We're both impressed at how clean and organized this dealership was. They might earn our business today, however there is always tomorrow.

  Christine Joy Querubin
3 months ago
My partner and I had a great experience at Gillespie Ford. Everyone was so welcoming and kind. We were thoroughly educated on our options and we were not pressured to get cars. David is a one in a million salesman who gave my partner and I a chance to boost our credit scores while driving off with our brand new cars!

  Nancy Keel
2 weeks ago
This is such a convenience. Gordon and Ivan were polite and efficient with the recall fixed quickly. I will definitely have more maintenance done with the remote services offered. Thanks to Gordon and Ivan!

  Brenda Gomez
a month ago
Had an open recall on my truck. The mobile service came out to my home. Overall appointment was quick and easy and Gordon was very kind and friendly. Definitely would do it again!

  Adelina Otskinova
3 weeks ago
Excellent service all around. Gordon and Jared arrived right on time, they explained everything they did in detail and were very friendly. The service is very convenient coming to your doorstep instead of having to spend time at the dealership or shop, I would recommend Gilespie services to friends and family!

  Tamar Bikoma
2 weeks ago
Needed to get a recall replaced. Gillespie Ford came out. Nathan was very professional and polite. Explained everything that needed to get done. Tristan finished the work with a timely manner. It was very convenient

  Kristi Orban
a month ago
Worked with Ryan S to purchase a new Explorer. Very responsive and attentive! Ryan helped make this one of the most seamless transactions I ever had when purchasing a car! Thanks to the crew at Gillespie!

  Kelly Turner
2 weeks ago
Gordon was on time and was wonderful. He explained what he did and answered all my questions. He told me about the services that the dealership has too.Wonderful experience! Thank you for making it so easy.

  Sharon Reitmeier
a month ago
Nathan came to the office to fix the truck. He was courteous, and very thorough in what he and his co-worker Triston would be doing. They were fast, efficient, and friendly. Their customer service skills were outstanding. Well done Gillespie Ford!! Hire more people like Nathan and Triston!!!

  Bell Racing Motorsports
a month ago
I recently had an extremely disappointing and frustrating experience at Gillespie Ford while attempting to purchase a 2018 Chevy Sonic Premium. Initially, I was attracted to the dealership because both my credit union and job offer used car discounts through TrueCar, and I found the car I wanted listed there. After speaking with Nate, the manager, over the phone and negotiating a lower price, I arrived at the dealership ready to finalize the purchase.However, things took a turn for the worse when Nate ran my credit and failed to disclose important information regarding financing options. Despite having a credit score of 791, I was presented with a high-interest rate of 7.9%, much higher than what my credit union could offer at 6.09%. Furthermore, the dealership attempted to add a $2050 3-year/36,000-mile warranty to the purchase without disclosing the price upfront.To make matters worse, Gillespie Ford's actions resulted in two hard inquiries on my credit report and a significant drop in my credit score to 713. When I attempted to finalize the purchase with a pre-approved check from my credit union, Nate avoided me and failed to address the outstanding paperwork required.Overall, my experience with Gillespie Ford was incredibly disappointing and filled with shady practices. I strongly advise others to avoid this dealership and to be cautious when dealing with them. I have reached out to TrueCar regarding this matter, and they also acknowledged that Gillespie Ford and Nate should have conducted themselves better, considering their listing as a TrueCar dealer.Ryan the sales person was great (5 stars)

  Jeanne Ruck
2 months ago
Very nice and polite man (Gordon) from Gillespie Ford came to my home to correct a recall. He was very good explaining everything to me. A job well done. I will use this service again.

  Polly Hergenreder
3 months ago
My son was in need of a vehicle. I have a friend that works at Gillespie so I suggested he go look there. He drove 5 hours to see a used truck last night. My son invited his cousin and friend to come look the truck over with him. Never once did David, the salesman, question what they were doing or rush us. He stayed with us every of the way. By the time the paperwork was all done, we were there over two and a half hours past closing time. David stayed until the end with us. Our family has never owned a Ford before, but for the way we were treated, I would highly recommend this dealership.

  Kaylee Swearingen
a month ago
Gordon was really helpful in quickly performing my software update on my truck's recall. He also helped to identify a possible issue with a fluid line and discovering a cover was missing. Thanks again!

  Joseph Mohaupt
2 months ago
Called ford corporation they told me to transfer my warranty at ANY ford dealer and pay them the fee. I went out of my way and got the paper work all ready for them they just had to sign and collect my car buyers money. Had them tell me multiple times no that they couldn t do it because they didn t sell me the car. Then I told him I would call Ford corporate and have a talk with them and they changed completely and did it for me. Took them two minutes to complete the paperwork and that s only because they had to print my cars buyer out a copy. Kept me waiting in a waiting room for over an hour and wjust look at me while they pretended to have a meeting even though the dealer was empty that they completely.

  L L
5 months ago
I would like to take a moment to share my recent experience with your customer service representative, David. I had the pleasure of working with him recently, and I was thoroughly impressed with his exceptional professionalism and dedication. David exhibited exemplary customer service skills. He went above and beyond to address my concerns, provide comprehensive information, and offer tailored solutions to meet my requirements. Throughout our interactions, David maintained a positive attitude, attentiveness to detail, and a genuine willingness to assist. He truly embodies your company's commitment to exceptional service.

  Connor B (CAB)
2 months ago
Their team called about a recall service and offered to perform the service at my house instead of having me come to the dealership and wait. Super convenient, quick, professional. Even had to change the location at the last minute and it was no problem. Will utilize this service for future maintenance if possible

  Mark Wagner
4 weeks ago
They were proactive in calling me, offering to come out for free to address a recall. Gordon was efficient and quick, fixed the recall on my car with no issues. Thanks!

  Tom Mitsch
4 weeks ago
Great Service! Nathan and Tristen were very professional and were done in 10 min. I only had a recall, but we will definitely use the Mobile Service again.

  Tony Van Sickle
2 months ago
Our sales person Ian, was professional and accommodating. Between Ian and his manager, they were able to help find the perfect vehicle for us at the price point we needed. Highly recommend Ian and Gillespie Ford

  Corey Dennis
4 months ago
I bought my 2023 Ford Hybrid Escape from Gillespie and they made buying my new car easy and stress free. There were no high pressure sales tactics, they didn t try to push me into a car I didn t want, and they actually worked with me on my monthly payment. When you go, and you should, ask for Eva or David, you cannot go wrong with those two.

  Jenna Sabo
4 months ago
Stephanie at Gillespie Ford is amazing. I was at a dog adoption event and they were there giving away free windshield wipers. I asked for some but I have a newer Subaru and of course it required a special kind of attachment for the wipe blades. This is where she went above and beyond: She took down my information and ordered two brand new blades and had them delivered to my house. I didn t have to purchase anything or bring in my vehicle. They just honored the fact that they were there giving away blades that day and I got to try out the home delivery service they offer. I would highly recommend them to anyone needing care for their car. Also stop in and give Stephanie a high five! Thank you!