Freer Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randy Wagoner
a week ago
They did a great job on my SUV. It had been hit in the right front and they completed the work in a week. It would have been faster, but they had to wait on a wheel that was being reconditioned. They also detailed my car and it looks like new. Great people to work with.

  Shane Kaufmann
a month ago
I had my car go in over a weekend and needed it the coming Monday. Six minutes before close I walk in trying to get my car back and even though I came in extremely late for their work day, I was greeted with warm smiles and superb customer service. Me and my family have always gotten all of our repair work done Freer and anyone whose from Alton most likely knows the Freer name. Couldn't ask for a better auto body shop. 5/5 Stars.

  Sara Heafner
a month ago
As always I had a wonderful experience. They were quick with the repair and very patient when I had to come back to get my work keys out of my car. They sent me updates on my repair. And not only did they wash my car but they vacuumed the inside and wiped it down which being a mother of three it meant more than anything. And of course I can't forget the red rose on my driver's side seat. This place really goes above and beyond I highly recommend them!

  Katy Hardester
a month ago
The whole team at Freer was very helpful and supportive in getting my car fixed. This was a first time experience for me and they helped me through the process and were very patient. They helped me work with Enterprise as well. I definitely recommend!

  Josh Simpson
6 months ago
So I manage to make a oops awhile back while trying to fix a chip in my paint on my hood, with a touch up pen.So I took my 22 Rav4 down to Freers in Godfrey where my family takes their cars to have it fix. They got it Sunday Evening for my appointment on Monday, Received it back today on Tuesday.Looking brand new! Like it came off the show room floor, even got a rose and card from them but they even clear my car!Thank you to the folks from Freer for fixing my oops.Josh

  Kyle Shirley
3 weeks ago
They did a fantastic job! The aftermarket part our insurance company forced them to buy failed and they got us in right away to fix it. They dealt with the insurance company and the parts companies and all of that stuff so we didn't have to. I'd definitely recommend them and use them again!

  Christine Epperson
4 months ago
I just picked up my vehicle today. I would 100% recommend this body shop, they handed me a rose and a thank you card for me bringing my vehicle to them. Totally pretty much detailed the front of my vehicle..console and dashboard as well as vacuum and clean floor mats. Saying I was impressed is an understatement. The lady at the front desk was nothing but polite and professional. Highly, highly recommend. A+ service in every aspect . I will definitely use them in the future if needed.100% satisified

  Sydnee Maberry
4 months ago
I live in St. Louis and still make the 45 minute trip to this shop to have any work done. They are so trustworthy and their service is always above and beyond. I ve truly never found an autobody shop that is even comparable to the quality of Freer.

  Ana Taylor
2 years ago
I highly recommend Freer for any repair work. A tree limb fell on my Jeep, and as I m new to the area AND fortunate enough to have never had anything like this happen before, I really had no idea what to do. I saw Freer had good reviews and gave them a call. Everyone was very pleasant and helpful, and the entire process was extremely easy. They got my car towed for me, worked directly with my insurance, and even finished nearly 5 days early from the projected finish date. Super easy process from start to finish. My car looks amazing and was even fresh and clean on the inside when I picked it up. If you need work done they are the place to go! Thank you Freer!

  Steven Bott
10 months ago
I missed judged my spacing when exiting a driveway and dropped down into a culvert/ditch. When I got out to see if there was any damage, I was shocked to see what I had done. Lucky for me, I have insurance and Freer is in my hometown.When I made a claim with my insurance agent, she told me that Freer was one of the repair shops that was highly approved by my insurer. From the time I took my Rav4 in for an estimate to the final work, I was totally impressed with the customer service and professionalism of the entire staff.On the day I dropped my SUV off to begin the work, they gave me a time frame for when it would be completed. When they started work, the found some additional damage underneath and called to let me know they'd need an extra day. I also, received periodic text messages keeping me up to date of the progress.When all the work was completed, I was notified and they reminded me they do not take debit or credit cards. They are strictly cash or check only. Good thing I keep a book of checks on hand, I rarely write one anymore.To my surprise, when I picked my Rav4 up, they had washed and vacuumed the inside.What a nice touch. Since I had the body damage, I couldn't go through a car wash and Reggie (my name for my Rav4) was in serious need of a bath.The ladies who work the front desk, deserve a big shout out, too. They are friendly, charming, helpful and professional. When I paid my at check-out, I was handed a detailed statement, a thank-you card in cursive writing and a long stemmed rose. That is a nice touch.I hope you never need auto body work done on your ride, but if you do, I highly recommend, Freer Auto Body.

  Tiffxster
5 months ago
Freer seemed to genuinely appreciate my business, which I appreciate. When I picked up my car tonight they had cleaned the inside of my car it seemed as well and had a rose and a handwritten thank you note in my passenger seat. My car was done before the quoted time. They were all nice and genuine. I would use them again, thanks Freer!Service: PaintingService: Painting

  Justin Sandbach
5 months ago
I did not have a great experience using Freer as the auto body shop for my accident claim. It took 4.5 months from the initial claim to even get in to get it fixed (not their fault, they were upfront about it). When I dropped it off they originally told me a week. At the end of the first week (Friday) their automated text tracking system updated to the next week. I called and asked what was going on. They said they headlight was broken and so they ordered a new one and it would probably be done the following Tuesday. No worries there. Tuesday afternoon rolls around and no call - so I call again it looks like it will be Thursday. Okay, no problem - just let me know. Thursday afternoon rolls around, still no call. I call up there again, we hope to have it done tomorrow but not guarantees.They ended up calling me Friday right before they closed saying it was done. I went up there to pay and pick it up and I didn t even make it out of the parking lot when I noticed the drivers side headlight they installed did not work. Tim came out and said he had just inspected it and ran codes and nothing came up. He printed out the codes and showed me and it clearly shows there was a fault code for the headlight (I still have the paperwork). He promised to fix it so I thought okay, mistakes happen - no problem. I took the car home with me while they ordered the new light only to discover that my wheels that had just been powder coded had this white haze on them. They almost looked etched from a chemical cleaner that had dried on them from washing the car. . So again I call up there Monday morning. Tim was annoyed that I brought it to his attention and said they only use soap on the cars to wash them but said he would look at them. That s fine, but these wheels were just done and they didn t look like that when I brought my car in two weeks prior. I bring it back in and ask how long it would take and Tim brushed the wheel situation off and said I don t know, the wheels are what will take the longest. So clearly Tim doesn t want to take responsibility for the fact that something happened to my wheels during the time I dropped the car off to Freer. They made an attempt to polish them but they are still etched and I will have to get them re-powder coated per the guy that originally did them which is extremely frustrating. Now, I m noticing that the clear coat on the hood they reshot is bubbling in multiple spots. This was far from the experience I expected from a local, family business that is well respected in the community. Everyone was pleasant to deal with outside of Tim.Services: Painting, Body & Trim

  Diana Jefferson
7 months ago
We have used Freer numerous times and they are the only ones we trust with our vehicles! Everyone is friendly and knowledgeable which makes an already stressful situation a little easier to deal with. I personally love the rose each time we have been to pick up a vehicle - very unique touch. I recommend them 100%, even if you have to wait a little longer to get in. That s just because they are so good!

  Terry Hammer
6 months ago
A family member recently had their car repaired at Freer Auto Body. The repair process started and was completed when they said it would be. The vehicle looked great when we picked up ! If we are in need of future auto body work, we will definitely use Freer.

  Mary Pirkl Crawford
4 months ago
Animals love to hit my car. I love knowing that I can take my car to Freer and they will do an outstanding repair job! Excellent work, excellent customer service.

  Mary Cunningham
2 months ago
Very pleased when I picked up my car awesome job everyone!! Iwould definitely recommend youThank YouMary Cunningham

  Harvey Self
6 months ago
Freer has always been a premier auto body repair business. Their staff is friendly and courteous. Dusty prepared my estimate in a timely manner. Very satisfied.

  Zachary Atterberry
a year ago
As soon as I realized somebody vandalized my truck I called my insurance company and they got a hold of freer they got me in on Monday had everything done within a week it looks amazing will definitely recommend to friends and family first two pics are afterServices: Auto power window repair, Body & TrimServices: Auto power window repair, Body & Trim

  Dream Works
6 months ago
I have been here several times for business, my partners come here as well. The elderly lady who works the first desk is unfriendly, rude, and is a racist. I have tried to overlook her, but she is consistent with her ways. She doesn't speak when spoken to and she throws and snatches paperwork to show her disgust for others. I always respect all people. Not all of Freer is bad just her, very uncomfortable experience dealing with her.

  Megan Greenwood
8 months ago
Hubby's car took on a coyote and lost... Big time lost.That's what landed us at Freer Auto Body. We left the car there while we went on vacation. My husband was very happy to be receiving updates from Freer as they began and completed the necessary repairs. After returning home, we went to pick up the car. Unfortunately, there was a repair that was missed... To be truthful, it was an honest oversight as the coyote removed a piece from under the vehicle that Freer techs didn't even know was missing - I have learned that not all cars like his has this particular piece.As soon as my husband mentioned it to the wonderful folks in the office, there were 4 people who immediately stopped what they were doing to see how soon they could complete the final repair. As luck would have it, the part was located, ordered, delivered, and attached before closing that very same day.WOW!! What service!Not a problem for us, but they kept apologizing... It was an honest mistake ....So, I dropped off hubs to pick up his car before they closed. He's still literally walking on cloud 9 because the thing looks brand new. The repairs are spot on! Amazing!The workmanship that Freer Auto Body is TOP NOTCH!Not to mention that you are truly treated like royalty in every contact with them. They went above and beyond to make these repairs with perfection.We've used them before when unfortunate events have found us and we will use them again.There's no place that compares!

  Amber
6 months ago
I think they are ridiculously outdated with payment. They don't take debit cards because they don't want to deal with fees and they have been in business for 32 yrs. Yes they fix cars and handle insurance companies great. But get with the times $500 in pocket and ATM don't give it. Ridiculous get wise you would get your money faster with cards.people don't just have it work 12hr shifts medical and 7 days FedEx driver live in different location.

  Cathy Mouser
7 months ago
I recently had an unpleasant experience at Freer Auto body. Took my car in for a repair and while I was there had them look at paint that was bubbled on my rocker panel on the driver side. This has been repaired and replaced by Freer on two separate occasions due to accidents. I felt Tim was very rude and condescending and seemed to be hyper focused on an area that has a split and not the bubbling that is on the paint. He said I must have hit something to cause that and I said no I have not hit anything and anyway what's that have to do with the paint bubbling. He seemed to ignore that question and then proceeded to tell me that the bubbling paint is not covered by the lifetime limited warranty. And to have it repaired I would have to pay $1500 to have it done. I definitely do not appreciate someone telling me that I must have done something and it was repeated to me several times and I denied each time because that never happened. Do not appreciate basically being called a liar. This is the first time I've ever had a totally negative experience with Freer and the first time I've ever dealt with Tim. So not sure if that's the problem. As I said if it's not covered with their warranty fine that's the way it goes but do not accuse me of doing something that has nothing to do with the issue in this case, the paint that is bubbled on my rocker panel. I guarantee the paint that is bubbled has nothing to do with anything except the repair work they did in the past

  Kelly Klein
a year ago
Freer is amazing! My dent in the bumper was fixed in a day. They stayed an extra few minutes until I got off work to pick my car up. My car was completely detailed, cleaned inside and outside. I opened the car door to find a nice thank you note and a beautiful rose. They went above and beyond and did it with kindness. Thank you so much!!!Service: Body & Trim

  Tim Stiebel
11 months ago
i had been rear ended and was recommended to Freer and I m so happy I went with them. While waiting about a week for my appt, someone on the highway kicked up a chunk of debris and did damage to my fender (couldn t catch a break!). Freer was able to do both jobs at the same time and prevented additional stress on an already stressful situation. They took amazing care of me and kept me up to date with text updates. My vehicle was ready a day ahead of schedule and to my surprise, it was vacuumed out and washed. Thank you Freer for a top notch job!

  Aleigha Long
a year ago
I ve always taken my car to Freer even when I moved an hour away because that s the level of trust they build with their customers. My needs are always taken care of and I have to do little to nothing on my end which makes an already stressful situation that much more tolerable! One perk of a small business is the care they have for their customers outside of fixing your car. I was handed a beautiful rose along with a card and in it was a hand written thank you for being a loyal customer. They ve always done a great job with my vehicles. I m super picky and I can say that I ve never been disappointed - not even in the slightest bit!Service: Body & Trim

  Bret Hill
6 months ago
Freer has always been amazing in the work they do. I recently experienced a run in with a curb collision and Freer completed the work ahead of schedule and with great proficiency. This was not a small task! I recommend them for any body work you need, great people!Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Wesley Whorl
2 years ago
I have been a customer of Freer Auto Body for over 30yrs, and they have been my go to Body Shop from the smallest accident to thinking the vehicle would be totaled and it wasn t and they fixed it just as new. Doesn t matter how small or big your need is, they will give you the same top rated level of service and you quickly come to realize they truly appreciate and understand their customers satisfaction is goal number one. Margaret, Carrie & Tim Freer have spent their whole careers at Freer devoted to putting together the best staff that have their same values, and I highly recommend you use Freer for any and all Auto Body needs.Services: Auto side view mirror repair, Painting

  Billy D
2 years ago
Will definitely use Freer again if ever needed. They came right out and looked at my truck when I brought it in and were very easy to talk with. The truck belonged to my dad before he passed away and we had a deer hit us. Freer took amazing care of the truck and I couldn't be happier. They made sure to keep me in the loop of everything as well as took care of the rental car for me. The repairs are amazing and unless you knew what happened you could never tell. Thank you very muchServices: Painting, Auto side window replacement, Body & Trim

  AA MM
a year ago
I ve used this place twice before and my car always came back good as new. Currently have two insurance claims from two different places going on and I will not hesitate to give them my business bc they have always been top of the line in the Alton and Godfrey area even since I was a little kid I even remember my parents talking good about the place. Quality workmanship is often hard to find these days. You won t be disappointed. Look no more and pick them!

  Jason Phillips
2 years ago
I just got my car back a week ago and I couldn t be more impressed with the work and professionalism by Freer auto body. I would highly recommend this company for any work that needs to be done. They were reasonable in price and the quality was excellent. They went the extra mile and took great care of my car and kept me informed as they updated me as they were working on it. Thank you Freer auto body for your great service!!!Services: Auto side view mirror repair, Painting, Body & Trim