Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Julie Lynch
2 months ago
I have brought my car to JERS for five years now after a bad experience at my dealership and a few friends recommended I try JERS. Joe and Joe have been amazing, they explain everything and tell you exactly what the car needs with not overselling. I recently had a flat tire and they were a huge help. I would strongly recommend this place for any auto mechanic needs, do not hesitate to bring your car in!
Noah Zepeda
3 months ago
Came in for a vehicle inspection before purchasing a new car. Looked okay, then I took it to a mechanic near me a couple weeks later to get some piping replaced. Turns out the turbo (which is hidden pretty well) is completely split in half. I would have expected you guys to find that considering I paid for the vehicle to be inspected. Got quoted $5000 to replace the turbo. Thanks J.E.R.S.
TKB WarRoom
5 months ago
Great, friendly service. They are looking for potential problems to keep my car safely running, not to make a quick buck. Highly recommend.Service: Oil changeService: Oil change
Larry Gross
9 months ago
This was my first visit to JERS. I was sent here by a friend street my usual shop got sold leasing to a decline in their customer service.Joe was friendly and attentive to the needs of my car. He inspires confidence in the quality of the work. You have a new customer.THANKS!Services: Auto brake repair, Oil change
Connie
9 months ago
As always it went well. I had my car detailed and it was brought back to me looking beautiful. In fact, I was at the Glenbrook Hospital the other day and the folks who valet park asked if I got a new car. I am a very detailed person myself and that is how great a job JERS did for me.
Jaime Crosby
a year ago
Had brakes/rotors replaced on our Jeep in addition to an oil change. When we picked up the car Joe brought out the old parts to show what was wrong and was repaired. They did a thorough job, fairly priced and excellent service. Highly recommend!!!Services: Brakes, Brake service & repair, Oil changeServices: Brakes, Brake service & repair, Oil change
Michele Kurlan
5 years ago
Where to begin. Joe Chin and (lil) Joe,his other mechanic,maintained my vehicle for several years prior to a 2100+mile relo IN THAT VEHICLE. They even helped me pack it up before i took off. We identified issues and the Joes advised me how to handle any possible issues. Still running at 17 yrs old. Real pros,very nice people,very fair prices.
Joelle Yared
a year ago
JERS have been servicing all our family cars for at least 12 years, every aspect of maintenance and repair. They are THE most honest people ever! Extremely knowledgably too, and super friendly. They always go the extra mile to accommodate and help their clients. I wish more people are like them, the world would be a better place. Simply Awesome!Services: Exhaust, Auto battery replacement, Transmission replacement, A/C installation & repair, Brake service & repair, Electrical system service & repair
Chris Caudill
a year ago
Excellent experience. Discovered a nail in my wife's tire on Saturday morning only to find few auto repair centers are open on the weekend. Discovered JERS hiding in my backyard on Yelp. Joe was fantastic; able to get me in without hesitation. Tire fixed. I will definitely be using JERS again soon and offer my recommendation without reservation. Thanks again, Joe.
Anna Kramer
a year ago
I originally checked out this shop because it was very close to my workplace and offered me some convenience and flexibility. The reviews did catch my eye but I can be skeptical of online reviews because it's pretty easy to incentivize or fake good reviews. I can say with confidence the 5.0 star rating here is hard earned through great customer service and I've never been asked to leave a review or spread the word. These guys know they have a solid foundation of returning customers. I remember when I first dropped off my car it was a little before hours and I asked someone else who was also dropping off their car if it would be safe to just leave my keys in the mailbox. This other customer told me "You've got nothing to worry about, I'd leave my newborn infant with these guys." Not quite why I asked and I wouldn't leave a baby in a mailbox but you can't beat that kind of consumer confidence!I was nervous about taking my 2012 Camry w/ almost 200k miles to a shop in a more affluent suburb since my income doesn't really match the neighborhood but they have always been appropriately priced for my needs. I've always been respected as a young female customer and given an opportunity to build on my existing knowledge of my car. Worth noting that it is a small shop so they can get booked pretty far out sometimes.Services: Battery service, General repairs & maintenance, Brakes, Auto tire replacement, Oil change
Robert Stafford
a year ago
I found this shop on google, and the reviews were positive.I had actually taken my car to another place, who I ll keep nameless, and had quoted me around 2500$ for repairs not needed.Start to finish was very professional. I went in with a battery issue, and some suspension work. I got updated throughout the whole process, and everything was pretty transparent, and a very reasonable quote. They even touched up some paint for free that I didn t even notice was rusting.Everyone I talked to at the shop talks to you respectfully, and you don t get the run around. No unneeded repairs were offered, as I have an older car.For sure recommend this shop.Service: Steering & suspension repair
Samantha Zak
2 years ago
I have been using JERS for a few years now and I think they are fantastic! I am so grateful for their honestly, quality of service and friendliness! They take care of everything and have helped maintain my families vehicles. I would highly recommend them to anyone who needs honest professionals!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle maintenance, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Vehicle maintenance, Oil change
Cathie Winnie
5 months ago
Great guys! Trustworthy, reasonable, and responsive. Have been using them for years!
Diana Rodriguez
3 years ago
I ve been here about 3 times now and I am very pleased with the service I have gotten from this place Joe changed my oil the first time I came in he also recommended I change a couple tires that were balding which I had not realized. Joe is very knowledgeable and honest he explains everything in a simple way and lets you know what he will be doing and for how much so there will be no surprises at checkout. Overall I would highly recommend this place to any friends and family they really do provide great service!Services: General repairs & maintenance, Auto engine diagnostic, Oil change
Chris DiClementi
4 years ago
PLEASE READ THIS REVIEW! I have been taking my car to JERS Automotive for the past year, before this, I was taking my car to Jiffy Lube and PepBoys, and other mechanics.Joe Chin has always been extremely reasonable with pricing, and reliability. He has replaced my wheel bearings, performed full brake job service and water pump replacement on my Audi A4 and was very helpful with diagnosing my vehicle when it broke down and needed to be towed in. His prices were always better than any other place I've went to, and hes always transparent and honest about the work he does, he also goes very in depth and explains what caused a specific problem, and explains the repair process, and always completes the job in a very timely manner. He always makes sure your car is safe!In my years of driving cars and paying other mechanics for simple oil changes and extensive vehicle repairs, the only mechanic I would recommend is Joe at JERS Automotive - hands down the best ASE Certified mechanic I've ever trusted my vehicle with. You will be very hard pressed to find another mechanic that matches the competence and exceeds expectations and honesty than any other out there.Honest, transparent, in-depth and very price reasonable and always reliable in any vehicle issue situation I've encountered. 300% would recommend. Would give 6 stars if I could.
Arlene Greenberg
3 years ago
I have been a customer of JERS Automotive for about 10 years. They are always honest, quick to take care of my auto needs and very understanding of my lack of automobile knowledge. Today was a perfect example of the great service that I always receive from them. I heard a very loud noise coming from my car on my way home from work and without having an appointment, they took the time to take a look at it and let me know what was going on with the car. They are the most respectful, polite and caring automotive repair shop I've ever been to.Services: Exhaust, Tires, Brakes, Battery, Oil change
Fred Goetz
a year ago
The team at JERS is always very helpful, honest, and willing to go above and beyond to keep me satisfied and my vehicle on the road. They always do a great job servicing our vehicles and we can always trust them and their expertise when it comes to helping keep us on the road. Most other mechanics will look for any and every little thing to charge you for, even if the maintenance is unnecessary or will make no difference. JERS goes the extra mile to keep our vehicle reliable while also being realistic and strategic regarding what maintenance is required and when it should be done.Services: Exhaust, Tires, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Auto A/C replacement, Computer diagnostics, General repairs, Brakes, Auto tire replacement, A/C installation & repair, Air conditioning, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Vehicle maintenance, Auto brake replacement, Oil change
Richard Goulet
2 years ago
Great honest service, gas pedal and other components were replaced and free advice and inspection after Canadian Tire (Ottawa) replaced my brakes without properly bleeding them. They bleed the brake line and the difference was felt immediately on the break pedal. Safety of their clients is paramount and there was no charge for the inspection and removing the air in the brake line. Looking for peace of mind and a good garage experience you found the right garage.Service: Electrical system service & repair
Maria Vasys
2 years ago
Joe was so thorough and conscientious in his work. Never thought I'd say such a thing, but it was a pleasure to deal with this mechanic shop. Very clear evaluation and explanations and fair pricing (never felt talked down to). Absolutely deserves 5 stars!Service: General repairs & maintenanceService: General repairs & maintenance
Derek Shea
11 months ago
First time with JERS and went because my whole office goes to them & trusts them. Joes the man and offers really solid advice and good turn around time.Services: Auto tire replacement, Vehicle maintenanceServices: Auto tire replacement, Vehicle maintenance
Brian Lavelle
5 years ago
Best automotive shop I've been to. These guys know exactly what they're doing - and probably should give classes to other mechanics. I had a chronic problem with my Saab 9-3 starter: battery kept draining, but erratically. Took the car repeatedly to "specialists," including dealer, and all they kept doing was replacing the battery. After a lot of frustration, took the car to JERS and they started off brilliantly trying "differential diagnosis." They explained everything to me breaking down what they were doing without any disdain for my lack of knowledge. Their specialist limitations - who anymore is fitted out for servicing a SAAB? - kept them from actually repairing, but they pinpointed exactly what needed to be done so I could tell the dealer exactly what to do. Problem solved. These guys are so knowledgeable, so friendly and their prices for repair are absolutely reasonable. I'd like to keep them a secret, but they deserve all the success they can manage. Just stellar. I only wish I'd written this review sooner.
Larry Wishnick
4 years ago
Dealer was going to charge me $3,000, to fix both axles on my car, which they said was not drivable, without repairs. Came here, and the mechanic hoisted my car up and actually showed me the issue and said it only needed $165 in repairs. Took car in the next day. They fixed it in an hour and now the car runs great. These are extremely competent, friendly and honest mechanics.
Dorin Ladan
3 years ago
Came in to have my Snow tires mounted on my Tesla Model Y. They were reasonably priced, efficient, friendly, and professional. I highly recommend them for service. It's a small shop with a big heart. Thank you!Service: TiresService: Tires
Mary Fisher
5 years ago
I will always come back to JERS Auto! After an absolutely terrible experience at another company. I had my car towed to JERS because I just could not believe that my car needed $2000 work or work. I brought my car to Joe on a Saturday afternoon. He explained to me that he probably wouldn't get to it until Monday which was completely understandable since it was the weekend and they were closing in like an hour. Several hours later I get a call from JERS and its Joe telling me he took apart my car and he just wanted me to know that the repair would only be around $500. He could tell when I came in that I did not have a ton of money to fix my beat up car and he said he did not want me to worry about the cost being so high. So he stayed after on his day off just so I could have peace of mind. He also told me that the other place I had taken it to down the road did not even take apart my car to figure out what the problem was and he knew that because my break had rusted and if they took it apart they would not have been able to put it back together. Everyone at JERS was beyond kind and just really great people you can trust. I will definitely be back!
Dan Ferdinand
3 years ago
It can't think of a time that I didn't feel cheated and overcharged by an auto repair business. However. JERS made me feel the opposite. They were very skilled and honest. They are a small local business that I plan on using again.I highly recommend you check them out before taking your car to a dealership for any needed repairs.Service: BatteryService: Battery
John Robertson
a year ago
Open Saturdays! I interrupted Joseph, who dropped everything to patch my tire. He had me in and out of there in about 15 minutes at a reasonable cost. That's 5-star service.
dizzy froggy
5 years ago
Joe and his team are professional, courteous and most importantly, knowledgeable. They always answer all of my questions and make recommendations to help my car run its best. I will NOT take my car to anyone but JERS! Thank you for your honesty and dedication to your customers!
Spencer Bloom
4 years ago
Top-notch. Before evaluating how good a car technician is, you have to know they are an excellent diagnostician. Who is happy about an excellent job for something that didn't fix the problem? I have found Joe's car repair skills are excellent because he does what the car needs...exactly what the car needs. In my experience, he is spot on with both diagnosis and treatment, so I feel I am not wasting time or money.
Alison Alden
5 years ago
JERS is wonderful. They consistently meet and exceed our expectations and we are always happy to tell friends and family about the awesome and fairly priced work that they do. We feel lucky to have a mechanic that we really trust.
Leigh Anderson
5 years ago
This is a family owned repair shop that you wish was in every town in America. Both Joe and his right hand guy, also named Joe, are super honest and smart. It's always a wonderful experience at JERS. They frequently save the broken parts just to show me when I pick up, and that's not even required. I only use them for both of our cars.