Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rodney Wheeler
5 months ago
Since no cars were getting worked on and 6 employees were standing around I figured it would be a good time to get my tires rotated and balanced. I signed my vehicle in and did some grocery shopping. Came back an hour later and the shop had several cars in the bays. I figured mine was done.. WRONG! They said they forgot to do mine! I asked to speak with a manager.They said they do not have one. Ridiculous! I asked for my keys and left.. They really don't care here...

  John Weidner
7 months ago
Did not put in oil filter properly, causing the oil to leak out. Only went there because it was a sunday and needed a tire repaired.Do not make the same mistakeServices: Tires, Oil change

  Tamara Hutton
a year ago
They were insanely quick. I was worried it would take a while, because it took a minute to get checked in. The gentleman apologized and said it would be a minute, because they were short staffed. To be short staffed, they are working very hard and got me back on the road quickly. I will be back. Thank you for the quick, friendly service!

  Michelle Queen
a year ago
Eric and Brent above and beyond to make sure my 2 year old son and I weren t stranded tonight. They are caring, wonderful gentleman and it s good to know there are still great men in this world that try to do right by ppl! If I could give 10 stars I would!

  Carol Cochran
5 years ago
Don't buy tires from Walmart and expect to get them serviced here. I brought my vehicle in for a tire rotation and balance plus an oil change. I was told 45 minutes to an hour. They were not busy. One hour and ten minutes later I arrived back at the customer service desk and was told they were just getting ready to pull my car in. No one had even started working on my car. Customer service gave no explanation as to why. I did not have time to wait another hour. No one offered me any compensation for my wasted time. I won't be back.

  Krista Stallard
a year ago
They were wonderful! They were all really nice and got me in quickly even without an appointment. I was able to make it to work on time because of them and I really appreciate it!Service: TiresService: Tires

  Kristen Elwood
2 years ago
Initially good visit. Staff ended up being a rupt and not very customer oriented. I understand this store did not have equipment my car needed but another type of lift. When i asked if they vould make sure the ither store had my size tires ( was laready pushing my luck with a front tire) they werent very helpful. Long story short i took somewhere other than another walmart. My car was done in a matter of hours... no problem... guess i just changed from a douglas tire customer such a shame. Havent bought anyting but douglas in 20 years.....

  Holly Forshee
4 years ago
I researched the products I need in the auto center before I go in. As long as I do my own research prior to going in to get service, I have no issues. It seems when I go in and ask questions that it takes people forever to answer a question because no one knows the answers for tires or oil. I get great customer service all the time, But again, I would do you research on the products you need prior to going in so you can let them know instead of them trying to and selling you something different.

  Moon Child
5 years ago
Absolutely horrible. I came in for a patch job and they told me I had an hour wait, 2 hours later they bring my car in. 10 minutes of them standing around talking and laughing I see them finally look at my tire, one comes in and says the belt broke and that it s not able to be repaired. I asked them what tires they had for my car, I waited 5 more minutes for them to look. They had one in stock so I told them to put it on. I waited ANOTHER HOUR for them to put it on!! I changed my old tire into the donut just to get to the location faster than this!!! It took me asking for the manager to get it finished. 4 hours total to get a new tire!! Ridiculous!!

  Guisel Berry
7 years ago
The tire/auto department seems understaffed. We have been waiting at least 35 minutes in line to even be helped. The employees do not seem to understand technology well or getting customers registered for service "quickly". There is one person behind the register who seems to be doing several tasks with each individual customer opposed to having a dedicated person behind the register.

  Hosier Craft
4 years ago
First very rude when I came up to get a tire replaced with a road hazard warranty. Told me I'll have to wait 4 or more hour's. It's my only day off so I need it done. I've they finally finished a simple job of changing one tire, they didn't even replace the hub cap, or replace the spare where it goes. Had to do it myself. Poor service all around.

  Jan Mansker
2 years ago
No one answers the phone, I've been calling for 2 days now and the phone rings for 20 min. and then hangs up , or a recording comes on and say's( your call is important to us). It is not! Do not use this Walmart if you need service. Heaven forbid if you have to call to see about your car.Service: TiresService: Tires

  Brenda Dorsey
5 years ago
Horrible!! Will never return. I waited in line while the girl swiped a guys card over 5 Times, that didn t work..it STILL didn t work!! He sent his son to the car to get cash. I was still waiting. Extremely slow. When she got free she went out and joked with service guys while I remained waiting. I was quoted a different price than I was charged ( which was higher)$13.50 more. I will never go there again.

  Haley
6 years ago
I was helped by a girl named Gabbey(I'm probably spelling it wrong), but she was absolutely phenomenal. I was impressed from the moment I called in and she kept it up once I arrived. I watched her go above and beyond for SEVERAL customers. She every seemed to get along great with all of her coworkers. I will bring all my tire business to this tire center because of her. WELL DONE!! (& management, keep her around...she is a gem)

  Erika Pritchard
5 years ago
If I could give zero stars I would. I bought a tire from this location on May 29th. While I understand that the staff was ready to be done for the day, I was rushed out of the store as I was there a half an hour after closing time waiting for my car. Fast forward to today July 9th. My low tire pressure keeps coming on and I brought it back to the location where I got the tire, and was asked did I purchase road hazard on the tire. I told the man no because I didn't know I was supposed to and it wasn't offered. Now they say my tire isn't repairable and I need a new tire, but because I didn't purchase the road hazard(that I was never offered) I have to pay full price and all fees for another tire. This is not the first time I've had an issue at Walmart. Should have never come back here.

  tara crook
11 months ago
Amazing service. The guys were extremely knowledgeable. Everyone very nice. In and out 20mins for oil change. Definitely recommend.

  K H
5 years ago
I bought 4 brand new tires at walmart. 2 days later, my tire indicator light comes on. Upon checking the tires, i see one is almost flat. I air it up and take it to walmart to have them check it. They refused to check the tire since it was almost time to close (40 min). I was 45 min from home with my son in the car and they couldn't be bothered to check my tire to ensure it was safe to drive on. Would not recommend!

  James Tedford
6 years ago
Always slow at the counter. I've been several times now, once to have them install tires, second time the very next day to have them tighten ALL of the stem valves (I went to my car for work the next morning to find that all of my tires were flat), a third time when one of the tires developed a bubble (which they told me it was "most likely" caused by road hazard and that I didn't buy that coverage. During that conversation I asked three times what coverages I did have and they skirted around the question and never answered it.), and now the fourth time I went to have them install the tire that I had to order online myself because they didn't have it when I made my third visit, but I didn't get the tire installed that time because after waiting in line for 15 minutes they quoted me a 3 hour wait. I'm done with them.

  Monica Mitchell
a year ago
Great service! They even fixed a piece that was hanging from my car without me asking! I appreciated that!Service: Oil changeService: Oil change

  Mohiuddin Imran
5 years ago
People working there are nice, but super lethargic. You'd definitely take some time before going in there. 10 minute work will surely cost you 1.5 Hrs.

  Dawn Roberts
a year ago
They was on top of their game ... Very friendly an helpful thank u glen carbon il Walmart tire center

  Alonna Nelson
4 years ago
Very kind gentlemen. Replaced two tires, took a little longer than expected but no longer than an hour. Will come through again! Highly recommend

  Brian Basso
5 years ago
Absolutely the slowest and were serviced I ever had anywhere They need to totally revamp everybody that works in that department I will never ever go to the Edwardsville oil change ever again they need to go to Litchfield Illinois to see how it s done

  Shawn Cantrell
10 months ago
Pretty good place they got me in took care of me and got me out

  Tooty Johnson
a year ago
Mr. Eric is extremely helpful, kind, and fair every time that I come in for an oil change and battery issuesService: Auto battery replacementService: Auto battery replacement

  Alyssa
6 years ago
honestly they don t even deserve even one star but all I needed was a new battery- waited over three hours (was only told an hour wait). Then to find out that they did not even properly install the battery to then the battery ended up being a bad battery- don t go here.

  Clint Legend
4 years ago
Fast, easy, as long as their not busy it's fairly quick. Go early. Plus you can shop while you wait or eat at Subway.

  Garrett Simpson
4 years ago
Waited nearly 3 hours for a standard oil change with no one ahead of me. Tried reaching out for an estimated time table and was told it will be a few .

  Greg Burlea
4 years ago
Terrible service. They didn't have the right tools nor the right oil filter. I had to go buy my own oil filter and they still charged me full price.

  Jacob Morales
4 years ago
They, in the past, put the wrong tires on by accident and when i came in to replace a completely unrelated tire they replaced the two that were the wrong size! For Free... Thank you for helping me Walmart!