AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Wrenn
a month ago
Service was quick and professional, the parts manager on duty - Ryan Smith I think was his name - gave me great recommendations for products. Ryan worked hard to get a stubborn rusted license plate bolt out and spent a good amount of time and different tactics to get it off. He made sure to let me know what he was doing and asked permission for taking certain steps.The store was clean and had a good layout. I'll definitely return for my parts and other simple service needs!

  Rusty62
5 months ago
I broke my left shoulder 5 weeks ago, and am now in physical therapy (staples out, out of sling) - but still can't move it for heavy lifting or pushing yet.I wrote the above to say this:I was driving today and the heater in my van wasn't quite getting warm. I decided to check the anti freeze to see if it was low. I pulled the hood release, but the hood wouldn't budge.I knew I couldn't put full pressure on the hood to hopefully pop it open, so I went to O'Reilly auto parts (1st one I came to).There were 5 or 6 people working, 2 walking around - and I stood there for 15 minutes.... no "hello, be right with you", nothing. It wasn't just me, there was a customer in front of me that had been there awhile.I reckoned they were just really busy and I left.I went right across the street to Auto Zone and walked in. The minute I walked thru the door the two guys working there said hello and asked if they could help me.I explained about my shoulder and asked if one of them would mind trying to open my hood. That was all I was asking or expecting/hoping for.One guy (I did not get his name) grabbed his jacket and we went outside.He had my hood popped in no time, and I thanked him, thinking that would be it and I would check my anti freeze.He said he'd check.it for me and I'm glad he did! I had a gallon of premix anti freeze and the radiator took that, plus another almost full gallon - yikes!The heater is working great now.The guy cleaned my hood release cable and oiled it, saying there was just a bit of rust on it - then checked that it actually opened the hood - it did. :)This long post to write what an amazing, warm welcome and service 100% above and beyond what needed to be done!These guys will treat you right - they are fantastic. Thank you so much!!

  Judy Applebey
6 months ago
Amazing!! Very Helpful and they were busy and understaffed. Therefore I was taken care of with Kindness. Thank you and also it was her first day!! Congratulations as you are amazing for your help and I got it fixed and have an appointment on October 5. Thank You Again

  Kevin Olson
5 months ago
Prices are good and have a good assortment of stuff in stock. My only complaint is the employees that stare at you when you walk in and don t attempt to help. Same guy sat on the computer when i was standing by the counter to pay and didn t acknowledge I was there. after about 2 minutes another employee had to cash me out.Last place i go for parts in the area. Most other stores have what i need so i don t go here much for that reason. Not the first time i was ignored when trying to give them business.

  Tim Williams
2 weeks ago
Staff was nice. Computer inventory was not was wrong

  Haley Adcock
6 months ago
Gage was super helpful and was able to quickly change my battery for me. Him and trey were able to check my battery and determine a new one was needed quickly.

  Dana Maxwell
2 years ago
My belt broke and a nice man helped me. Very nice employees

  Prentice Hampton
a year ago
Horrible. I went in to get Dupli color for a touch up the guy gave me 2 and it was looking perfect so I grabbed the 2nd can for the final coat but it looked way different. Checked the code it was different called the store he said not my problem I asked for someone above him to replace them he laughed and hung up

  Michael Marcacci
4 months ago
They were extremely helpful.

  karen frank
2 months ago
Someone is always there to help you

  Betty Newman
a year ago
I went to the AutoZone in Galesburg, IL and they were awesome. I wasn't sure what part I needed but the AutoZone guy seem to know exactly what the problem was. Turned out I need is a battery and they even installed it for me which saved who knows how much money from having a mechanic do it. I repeat, they're awesome!

  Tammy Mellentin
3 years ago
Called and checked to see if they had what I needed ...told me they had 2 different yet the same part...said they had it in stock then get there they give me the wrong part and when I show them what I need they tell me they don't have it or carry it...will definitely not return happens almost everytime I'm there employees are not knowledgeable about what they are doing.. just rely on Google or a computer to do their job

  Tyler Natof
3 years ago
Very disappointing and frankly enraging that multiple customers inside were not wearing face masks, despite a posted sign claiming one is required to enter the store. Please, for the sake of public health, enforce your own rules!

  Jared T
a year ago
Ryan S. Helped us out with getting our trailer back on the road for our move super happy he was there to help! You went above and beyond man!

  Greg Rohweder
a year ago
Friendly and very knowledgeable. Got exactly what I needed. Much better than advanced auto

  Anthony Lee
4 years ago
I needed a new battery cable for my 2009 Dodge Journey. Thry didn't have one in stock but ordered it for same day and I was able to fix my car same day. Friendly and great customer service.

  Gaven Hernandez
3 years ago
I am a recent customer. None of the other auto stores in Galesburg had employees wearing masks but Autozone did. The staff here were friendly, helpful, and took Covid precautions. I'll be back!

  Richard Jensen
6 years ago
The associate was very knowledgeable and helped us decide which wipers were best for our needs. Then he generously installed them for free.

  Isaiah Orten 101
8 months ago
It is very frustrating trying to order parts and the people taking calls have no knowledge about cars and trucks

  Lj
3 years ago
They can't even get as gas cap correct and the manager as this time , has no coconuts to write up or retrain or fire the ones that can't do there job correctly as i mean this has went on for 6 mos or more , when you have a truck or car tore down and they give you the wrong part it's not easy to get 18 miles back in to get the right one , hope some day they can get knowledgable people working there !!

  Lisa Riley
3 years ago
Great place,they are always there when you need help,or have any questions!very friendly staff!!!

  Jesse Harris
8 months ago
Make sure you know what part you need they will sell you the wrong part

  Autumn Gray
a year ago
Great Customer Service and knowledgeable employees!

  Eric Frazee
3 years ago
They require masks, stand by social distancing and have curbside pick-up. Not to mention friendly and knowledgeable staff will help you figure out what you need and get it for you.

  Roy Block
3 years ago
Nice store, friendly, professional staff that are helpful. Clean inside and organized. Good location and a easy in and out parking lot.

  Christina Gadbury
6 years ago
Knowledgeable staff! Good prices! Great variety! Will use diagnostics for free and help you replace parts for free. VERY HELPFUL!

  Melannie Wilson
4 years ago
The guy who helped me knew exactly what I was looking for and really helped me alot! Great service! I will be returning!

  Ryan Witkowski
8 years ago
This store is the worst autozone ever. Bar none. I'm not kidding! The worker dropped and broke my bearing in front of me and acted like nothing happened. Feel bad for him but I went to orielys and those folks got.my business for life

  Vandala Lanford
a year ago
Shannon was fantastic thank you so much for all your help and Eric thank you for you help as well

  Jacob Pierce
4 years ago
Diagnosed my check engine light and sold me a reasonably priced headlight bulb, I have no complaints at all.