NAPA Auto Parts - Freeport Auto Supply Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve-o Bandito
a year ago
It s the auto parts store where you talk to someone that actually knows what they re selling. Good, knowledgeable people that are super easy to work with. I feel the Napa branded parts are of a much better quality than the auto-zone and o rielley brands, although slightly more expensive. Closed Sundays and after noon Saturdays.

  The Baums
5 years ago
Drove 20 miles to help a friend who recently moved to Freeport get her car started in below zero temps. We were able to jump start it, but the battery wouldn t hold a charge. It was a Napa Legend Battery, less than a year old. We went to Napa in Freeport to have it tested, it was bad.One problem....the battery was originally purchased while in for service at a Midas service center approximately 100 miles away. Our friend was told she would have to go to Midas to have this taken care of. Then Tom ( the store manager ) stepped in and asked a few questions. After finding out what the scenario was, Tom directed his employee to force the return of the battery under warranty through the store.Tom and crew were extremely helpful, and a true blessing to someone who has been going through some really rough times as of late.Keep up the great work guys!Excellent experience!

  Ken Groezinger
8 years ago
I will never return to this Freeport IL. store off of S Burchard ever. Today I took in a 9006 Halogen Headlamp I purchased on April 5 2016 at the NAPA store in Mt Carroll IL. as the original headlight decided to work and I also notice I have 1 of a 2 pack I purchased before in my trunk. The Freeport IL store would not return it and I had the original receipt from the NAPA store with me I would even have paid a restocking fee it need be. The Mgr. said the store receipt did not have enough information on it to return it. While waiting for the salesman to talk to the Mgr. I noticed many rows of items in the store for sale like Sea Foam with no prices on the item or the shelves. Who in their right mind would purchase anything without a price on it? I would attach the NAPA receipt for you to see if I could. Freeport is not customer friendly.

  jr78racer
a year ago
Both of the salesmen were very professional and helpful. The store was laid out very well, and it seems like it was well stocked and clean.

  Kip Cherney
3 years ago
Keep your receipts if you have a warranty on anything even if it s a year warranty. They keep no records like the other auto parts stores

  Raymond Boland
a year ago
Good people to work with.these guys know there parts.

  David Reed
6 years ago
NAPA in Freeport, IL has a friendly knowledgeable staff that went above and beyond to make sure that I got what I needed

  Jamie cantwell
2 years ago
Got wrong part buy they made it easy to exchange.

  Gerald Heeren
3 years ago
Very helpful staff. Friendly.

  Dale Rasmussen
6 years ago
Friendly staff who helped me with my problem

  Kathy Farley
4 years ago
Leans to the more expensive side for parts.

  Terry Tipton
4 years ago
Friendly helpful service