Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
matthew larson
2 months ago
Terrible experience. Had to go back several times because oil was leaking because the broke the housing for my filter. They did fix it for free but then sent me on my way without putting oil back in my car. Luckily I made it home and put oil in it. They did nothing for me. Not a refund, no apology even. I talked to the district manager and he told me that it wasn t his problem. This place is awful all the way around.
Migna Sanchez
4 months ago
The Men were great. While training a fellow co-worker, the men kept it professional as well as caring to my time. They both did a great job. Keep up the good work.
Theresa Davis
2 weeks ago
Very friendly staff and quick to service my vehicle will definitely use their services again
Ginger Moore
2 months ago
From technician to cashier, this place was quick, professional, organized, and informative. I was in a pickle and they were able to get me out of it fast. Thank you for such incredible service, I truly appreciate it. I'm a forever customer now as a result.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
J C
2 months ago
Did not put the correct amount of oil in. I am not burning oil nor leaking oil. But somehow I had no oil. Never happened before and has not happened since.
Jimmy Painter
5 months ago
Work van needed oil change and the works, took less than 30 mins. Highly recommend this location for their prompt service and professionalism.
Heather Schlueter
a week ago
Great service. Not always fast, but the customer service makes up for that. It's a great team.
Laura Becke
8 months ago
I pulled right in to get my oil changed and they got me going right away. All of a sudden I realized that I wasn't able to get money out of my account to pay for the work they're doing. I tried to get them to stop but they did part of the work and I told them I would leave them my driver's license and be back within the hour to pay them. I was very embarrassed and they were very kind and understanding about the situation. I did go back with the money as promised.I am a happy customer and they treated me above and beyond! I will be back in the future.Thanks,Laura BeckeServices: Air & cabin filter replacement, Oil change
Jackie Garica
2 months ago
Very friendly and polite crew. Quick service
Lucas Buss
8 months ago
The Manager Mark is amazing! He always has gone above and beyond to answer all of my questions and truly gives the best customer service! I will keep going back!
Taylor Rockwell
11 months ago
They were very professional at all times, even when I had an issue with my tires. They even found that the cause of my problem was a brake pad that had completely worn out. Good work, guys!Services: Tires, Oil changeServices: Tires, Oil change
taisa deberry
2 months ago
In and out in no time. I've never had to wait longer than 30min and staff is very helpful and friendly.
James Ossinger
a month ago
Great friendly, fast professional service
Nikki Euells
a year ago
Went in for an oil change as I always do there. However this time they were more busy than usual. Shortly after leaving I noticed my car ticking awfully loud and acting funny. Checked my oil when I got home a few days later there was no oil in it. My car is ruined, shot. Had to sell to a scrap yard due to the errors of jiffy lube. Couldn t get a call back or a response from the general manager. Terrible service. They should be held accountable for their mistakes.Service: Oil change
James Armstrong
a year ago
I usually go here for an oil change but NO MORE this was the last straw! Went in for an oil change, which they did, but someone stole change, and a CD out of my truck! I didn't notice until the next day. I've had MULTIPLE TIMES where things have been stolen out of my vehicle! I would not recommend coming to this location. Not sure how the others are.Service: Oil change
Stephanie Barton
7 months ago
Service was great, but when the side mirrors were cleaned, it looked like a dirty rag was used.
darius simler
8 months ago
Very disappointed. After the oil is drained meet with me to tell me the price .Chevrolet Malibu oil change $92.00 heads up know before you go.
Best Outdoors
6 months ago
Employees are great, but the prices are high enough for me not to return.Service: Oil changeService: Oil change
comeonhank
11 months ago
The place was going down hill. Until they made so changes in personal management. Stop today and was very impressed with the why things looked. Good job ( Freeport IL location )
Krista Hille
a year ago
BEWARE!!!!! I brought my Jeep in July to get an oil change. I normally go to Grand Prix in town (they are always amazing) but they were unfortunately closed and I needed the oil change done that day before a cross country road trip. After waiting almost 2 hours the guy comes in and says my total is less than $40. I drive a 2019 Jeep Cherokee which takes full synthetic oil. Which is not a $40 oil change. So I asked the guy if they used the full synthetic, his response was "uhhh we went off the sticker on the window" from my previous oil change. I was skeptical but I didn't have time to ask further questions. That was my mistake. Fast forward to today, I go to Grand Prix to get my oil changed and come to find out Jiffy Lube put THE WRONG OIL IN MY VEHICLE!!! If you need an oil change in Freeport please save yourself the trouble and DO NOT go to Jiffy Lube. They have a bunch of young dumb kids working there who obviously don't know how to even put the correct oil in a vehicle.Service: Oil change
travis Buck
2 years ago
Do not waste your money here. During the time I sat and waited for my oil change I witnessed the employees sell their customers outrageously expensive parts for their vehicles. The service crew looks as if they just rolled out of bed which is to be expected in Freeport but still very unprofessional. Not to mention my seats and dash have dirt and grime all over them from the employee s carelessness.
Marie Carter
11 months ago
Had a vehicle issue and the workers were very professional didn t have to wait long and was helped efficiently best car place I ve ever been too highly recommendedService: Oil changeService: Oil change
Tammitha Moore
a year ago
So I'm getting my oil change at jiffy lube in Freeport IL and I will never come here again they tell you why something is high I could care less on why you are charging me higher prices because the oil prices have went up. You should treat your valued customer better.Service: Oil changeService: Oil change
Sarah Fowler
7 months ago
These guys are friendly efficient and so amazing work for an affordable price!Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change
Kya Eckert (Ky)
a year ago
way better than walmart. guys are always friendly, although i just read through all the reviews and now i m a lil nervous they re gonna wreck my vehicle Service: Oil changeService: Oil change
Sarah Davidson
2 years ago
Had an oil change yesterday. Was at the gas station today and someone stopped me to tell me my oil was leaking really bad. So I went back to Jiffy Lube and turns out when they put the seal back on they didn t tighten it so I lost 3 quarts of oil. They told me they d give me another oil change for free but that id have to buy the oil. Thankfully I called corporate and they are refunding me. But I won t come back here again.Service: Oil change
Rachel Marks
7 years ago
At least they paid me $100 when they completely ruined my engine. The day after they changed my oil my car had 0 oil causing damage and repairs. This even happened to my mom twice and my best friend. All of the oil leaked out of their cars the very next day after getting it changed. Really great place if you like not having any oil in your car.
David Medwed
7 months ago
Easy peasy but the seating area while I waited was like 150 degrees
Michael Parker
6 months ago
Shocked on the price of an oil change will never come back here again
Stephanie Evans
5 years ago
My first and last visit to a Jiffy Lube EVER!! I was in town just for the night and my fleet vehicle was due for an oil change. Since my company has Jiffy Lube listed for our service, figured it would be fine. After my oil change I smelled what I thought was strong gas in my car. I figured one of the techs had dirty clothes and had gotten in my car so didn't think much about it. After getting my oil changed, went straight to my hotel and then my morning meeting. As I started to head out of town, my engine downshifted and I couldn't accelerate. I looked out my back window and I was shooting out the thickest cloud of smoke I have ever seen -- I thought I was on fire. A nice man pulled over and we opened the hood and saw oil had sprayed all over my engine and the oil cap and dipstick had blown out. Long story short - after getting to the local Ford dealer with my Ford escape, they found this Jiffy Lube had never bothered to drain the old oil. I had almost 8 quarts of oil for my 4 quart vehicle - and the oil was thick and dirty -- clearly showing the old oil was never removed. HORRIBLE HORRIBLE HORRIBLE PLACE AND I WILL NEVER GO TO A JIFFY LUBE AGAIN AND HAVE ALREADY TOLD EVERYONE I WORK WITH TO DO THE SAME.