AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rebecca Vorwald
a month ago
It's always disheartening when associates assume you don't know what you're doing while you're in an auto parts store. Some associates really need better training. Also, actively listening to the customer is so helpful. I know a fair amount about cars and I try not to bother already busy associates unless I truly need their help. Being given the courtesy of at least seeing that I am capable, not just assuming I'm ignorant, would go a long way.

  Cassie Torrisi
4 months ago
Nate was so kind! Great customer service and helped us with everything we needed! We will be back:)

  Patty Monks
5 months ago
Thank you so much to the gentleman who put my highlight bulb in and replaced my rear wiper!! I appreciate your willingness to help out even when it s yucky outside!

  Aaron Mooney
6 months ago
Twas a cool day and I sought anti freeze and steering fluid for my van. I decided to stop at the auto parts proprietor and purchase my fluids. The prices were fair and I left satisfied.

  shawna lee
5 months ago
Was in the other day to have the codes read on my car. The manager was so helpful with explaining what they were and even recommended a shop in town.

  Shawna Miller
a month ago
The employees at the freeport autozone are truely amazing. I came in needing help with a headlight, and not only did they put it in they also showed me how for next time.

  Amber Truckenmiller
2 weeks ago
Just wanted to give a shout out to Barry: we use the Freeport location, in-person & by phone, often. Barry is not only knowledgeable but always friendly and patient. For us, service at this location is always a factor in choosing Autozone over other auto parts stores.

  Cody Snyder
11 months ago
Though I usually go to O'Reilly's, I went to AutoZone the other night like 10 minutes before closing and the two employees there both went out of their way to take a look at what I had going on and try and find me a solution. I stopped them after they should have been closed for 5 minutes because they seem like they were going to stay there until they figured it out. Good people that night 5 stars for them

  Caryssa Jean
6 months ago
I went in for some parts for my car yesterday and the customer service was amazing Thankyou!

  Wendy Slaten
8 months ago
I went in there to get a brake light bulb which they had in stock and not too badly priced and also got a print out of all the codes.. very helpful

  Tawn Myers
a year ago
Went there to get a Diagnostic check on my vehicle. Which was very quickly done they had the part in stock And the special tool to remove and replace that part. Quick service professional service help, And very knowledgeable about their product

  S Riffle Burd
3 years ago
Thank you Maurice for all your help with our battery buy. Awesome service with installing our battery. Thank you for great customer service.

  Christy Jones
a year ago
I was looking for a hitch to add to my hrv. I called and Barry helped me with which one will work best. It had to be ordered. This was a short notice buy. He kept up on tracking and kept me informed. And part arrived before I needed it. This isn t the first time I have called upon this store for pressing parts and/or general car questions. I live in the Winnebago area and like the Freeport store better. I ve never experienced any rude or unhelpful workers.Thank you for helping me get the right parts and on time.

  Carmen Carter
a year ago
I havee a 2016 Buick Enclave that needed brake lights replaced, Barry K came to my rescue and replaced the lights in the cold without any complaints, I tried to pay him or tip him but he refused, Barry is a great staff member and he represents auto zone well with great customer service Thank you Barry from the Carters

  Zach Swanson
a year ago
Josh C was super helpful and very knowledgeable. Took the time to stay after close to assist us in troubleshooting a misfiring car. Great employee!

  William Oliver
6 months ago
Helpful friendly staff. Easy to find what you need.

  Lorraina Lopez
3 years ago
The guys there were so nice and helpful! I originally came in for jumper cables just in case i needed them but when i went to start my car to leave, it was dead. They tested my battery, AND replaced it for me. They took so much time out of their work day to help me.These guys are getting fresh baked cookies!

  Donna Dagnan
2 years ago
When I walked in there this morning to purchase a gas cap I didn't see a sign anywhere that said a mask was required but I did bring mine in with me Even though I am a fully vaccinated individual. then when I got up to the counter I asked if they still required that I wear it and the man behind the counter that I assume is the manager said very rudely yes. So I put it on even though he was standing 2' from me and had no mask covering his face whatsoever. I am only giving a 3 star rating because the other gentleman that actually helped me with my purchase was very nice.

  Jason Anderson
6 years ago
Went there looking for a 36mm socket and the guy who helped me and very polite and did the best he could to get me what I needed. Unfortunately they did not have the socket I needed (36mm and low profile) but I was happy with the service I received.

  Erik Hoffmann
5 years ago
This winter I ve had quite a few hurdles with battery, engine, and other issues. The staff here have not only been helpful in diagnosing, but willingly brave the cold outside to check out and even make quick simple fixes to my car. That kind of customer service goes a long way for a returning customer.

  Janessa Larson
a year ago
Super happy with the help we received the other day by the store manager, helped me put much need fluids in my car without the hassle of finding a shop that would have charged me a lot of money for a $10 fix!Much appreciated AutoZone!

  John Gurney
2 years ago
I was 100 miles from home and my car wouldn't start because the battery went out. I got it jumped so I was able to get the car to Auto Zone. The kindly employee changed the battery for me for free. I've never changed a car battery and was in a bad spot, with my autistic son rather upset at the situation. The old battery had some corrosion that made the change a bit difficult, but Auto Zone got it done. Thank you so much, Freeport Auto Zone, for the professional, kind, and quick battery replacement!

  Em Grace
8 months ago
Awesome employee Josh helped get my car started again after trouble with the battery

  Maria B
3 years ago
Went here for a new car battery. Even with a broken foot one of the clerks by the name of Trey went above and beyond to replace it for me then and there. Extremely polite and dedicated service. Thank you Trey!!!!!

  Chase Bentley (Bentley)
a year ago
Tried to return Trans Fluid and got a return on a merchandised card then I found the original receipt in my car in the parking lot, and they refused to get the return back on the card, never shopping here again waste of my time, would not recommend

  Teresa Stamm
2 years ago
I needed wipers for a 2004 Jeep Grand Cherokee. Went to Freeport's Autozone and had them within 3 minutes. The guy was even willing to install them for me in the cold winter! Thanks much to Autozone Freeport!

  Ronald Mashaw
9 months ago
Usually my go-to for parts. They're friendly and helpful.

  Scott Duede
5 years ago
I love the people who work at this Auto Zone! Maybe I've just been really lucky, but these guys have been enormously helpful in diagnosing an issue. Their prices are on par with Walmart's in a lot of places, but the extra buck or two on some things is well worth their quality help.

  bonnie delander
a year ago
Wen i called autozone with some questions for my friends car issue, Barry was very helpful and polite on the fone . Thank u very much for helping us on the fone. That is why wen we need a purchase item for the car we chose autozone. Thank u again

  JoMama
3 years ago
Saved me! Stopped in and had a new battery installed. These guys are always nice and professional. It's good to know they're in the neighborhood!