O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Pitts
a month ago
Happy to work with the customer. Quick to get what you need.

  Jay Zee
6 months ago
I came in to get a code read on the girlfriends new used car that she purchased. Manuel was very professional and helpful. He needs a raise. 9/30/23

  Charlie Tuna
9 months ago
Josef is a Fabulous Human Being!From broken down on the highway, he confirmed the needed parts were in stock.Also provided a reminder that the clamps may be the difficult style as far as the tool for removal, and some traditional worm gear clamps to replace them.He had checked the capacity and he made that horrific breakdown experience boil down to an inconvenience.Had it honestly not been for him, his knowledge and demeanor, it really would have been a long broken down holiday weekend.So thank you again Sir, sometime soon I'll get back there with a pizza of your choice!And hopefully the bosses will get you a well deserved raise!Thanks man, you saved my day!

  Juan Gallegos
a year ago
I have been here a few times and I always leave happy. The staff is cheerful, helpful, and kind. Even when they don t have the parts I need, they re quick to help me find them elsewhere or order them in. Even though I live in Humboldt Park, I m making my way to this one. Thank you!

  Analysia Martinez
8 months ago
I have an account with them under lost souls and go there often and I went to trade in brake pads under the warranty and they refused to trade them in. It s their policy yet I could not do anything even with my receipt and everything. I ve been coming to this location for years and buy all the parts for all my cars here. Looks like it s time to find a new spot. The customer service at this facility is getting worse but to not follow your own policies is crazy! Don t go here

  MJ Hendrix
6 months ago
The employee named Hank was very helpful, he had the rotary brakes in stock and did the transaction fast!

  Anna Dauzvardis
11 months ago
Walked into the O'Reilly's Auto Parts (Franklin Park location) in need of a taillight bulb for my Subaru Forester. The gentleman working there (I believe his name was Fred) not only helped us find the correct bulb, but he even took the time to come out to the parking lot to help us replace the broken taillight. He took care of every need we had and asked for nothing in return. That kind of service is truly hard to come by these days. Fred, thank you once again for your amazing service!

  Michel Uribe
8 months ago
Extremely helpful associates.Affordable & good quality products.Overall great service!

  mariana ortiz
9 months ago
Went to buy some parts and tar removal the clerk would not take my cash. Preferred to lose a sale than take my money. What type of business doesn t take cash. What happens if the system breaks down do you close your doors.

  Jose Figueroa
2 years ago
Just bought front brakes. I know I gave 3 twenty dollar bills for my purchase. Went back in moments later for my pickup and wanted to purchase 2 windshield wipers. All I had left was $100 bill, was asked if I had anything smaller cause she said she didn't have any change. Unfortunately I didn't.Blonde girl horrible attitude.. Trying to multi-task by talking on the phone while helping me, didn't do a very good job of multitasking.. Walked out, no purchase.

  Bill Hackett
3 months ago
Needed windshield washer fluid. They had plenty.

  Noel Medina
3 months ago
Great help all the time.

  Victor Diaz
a year ago
Stay away from this location they have some ignorant parts people working and all they do is be on their cell phones that don't pay attention to anything that's happening in the stores and when you call the store to ask about parts or this and that they give you attitude and they just hang up on you. O'reillys has gone down hill.

  Joeyblue45
3 years ago
Good advice and friendly service.But staff has hard time holding on things.I ordered an item online.Got email my order was ready for pick up.Went there. They couldn't find it and it was pick up. I didn't pick it up.They gave it to someone with no identification.I really needed this for my buisness.They reordered it been over a week.Still haven't gotten it.

  Jeanne Bosko
4 years ago
I walked into store cause I had a flat tire and I received excellent service. Even though they don't supply tires or change tires, Roberto Vasquez helped by trying to pump air into tire. He noticed there was a leak and he went out of his way to change my tire. Most places wouldn't have bothered. Thank You Roberto.

  Rach
a year ago
The lady was very mean to me for no reason, she's so mean and doesn't deserved to be in cashier, I believe she can do anything except customer service, she looks white girl but with black heart

  Chip M.
7 years ago
Called ahead to check if they have a belt in stock, and Marylyn( the store manager) confirmed that they do have it. Arrived there in 10 min and after she checked in the back, she said that she doesn't have it and that she thought that she have it.Also seen other customers sitting to be helped, and the other 2 employees were just ignoring them.DO NOT waste your time going to this place, and better go somewhere else nearby where at least you can be fairly treated.

  Roberto Almanza
2 years ago
We ended up finding what we needed, but the guy at register wasn't very helpful, and I got the vibe he was making fun of my friend thinking he knew better after we declined to buy a much more expensive part for the vehicle.

  Buford T
a year ago
Picked up rear struts for my car and stabilizer links. Guy behind the counter was pretty helpful and quick.Everything is getting Expensive. $$

  Isidoro Arreola
2 years ago
Under new management. Have what u need if not she got enough drivers to go get it for you. Alicia is her name. Just show with ur Vin to get the right parts. Be knowledgeable when going to the oreillys. She goes the extra mile

  Ray FIZZLE
5 years ago
Mixed feelings about this place. Customer service non existent. It will close it in the middle of the day so she can take a relaxing smoke break with no hurry to open up when customers are waiting get in. While they have just as much as the other autoparts stores, the lines are long and slow moving. Glad theres an Autozone nearby.

  Karel Cernik
5 years ago
I got the parts I need and personal was helpful and knowledgeable compared to other competitors. In addition i wasn't waiting so long to get help. I don't shopping here the first time and appreciate help from the staff in addition not long waiting time.

  Mary Mendez
9 months ago
Very nice place got all my stuff for an oil change

  Jesus Lopez
6 years ago
Custumer service is totally awful.I bought a brake pads on one location. Went to a different location to exchange the pads because they gave me the wrong pads.The manager a this location didn't want to exchange the pads, because I did not bought the brake pads at that location. He told me that. I have to go to the location where I bought the brake pads.O'Reilly you just lost a custumer. I will never came back to do business with you.

  Ron Schwerdt
3 years ago
Went there a few times and it didn't seem like they knew too much this time.have went there many times in the past and they were pretty good with their parts and their prices.

  Gabriel Roldan
5 years ago
Great customer service Jonathan was very helpful he took the time to find what I was looking for is a pleasure to go shopping in a place that people know what they're doing

  fernando costales
a year ago
the best guys Alicia and Jose always help me with my business account

  Ron Schwerdt
2 years ago
Had the young man at the service counter help me gather the parts I needed for a few different cars he was very helpful.

  Craig Siek
3 years ago
I own a repair shop and I buy my auto parts from them most of the parts they have are good we're not doing the job two or three times

  LeRoy Bernard
5 years ago
Had to buy a quart of oil and it was nearly $10 for one quart of oil I had bought a 5 quart container of the same oil at Wal-Mart for 22-25 dollars but in the spur of the moment I needed that quart so it was either buy it or run my Vechile short