O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Synyster Toejam
2 months ago
I don t even know why it s still shop at this location. I ve been there multiple times this past couple weeks! Two Mondays ago I came in trying to get help with some products and with both of the employees, it was like pulling teeth just to help me. When I stand at the counter, I literally have to ask them directly after staring at them for about a minute for help is pretty terrible to me. The one kid was sitting down on a ladder and couldn t even be bothered to stand up or say "hi" or ask "do you need help with anything?". He just played on his phone when I needed help. The one guy, Clarence, ended up helping me. I wish I could have got the other kids name. That's super disrespectful and shows the attitude of management at this place! Also, yesterday I stopped in after I got off work at 8:05, and they were already closed. The door says open until 9 o clock. There were no signs on the door explaining why they closed early and I even called in earlier to ask what time they are open til after confirming the parts I needed for a job I was doing that night were available! I feel like nobody should have a job at this store, from the lowest employee to the highest management that is in charge of location!

  Ria Medina
3 months ago
Such a great store with great service! Everyone there is so welcoming and helpful. I love that it was a woman manager. It made me feel comfortable to ask questions and she was super friendly!

  Jeff Young
3 months ago
Never do business with this store! Lauren the store manager is a liar and one of the most incompetent people I ve ever dealt with! Not ordering my parts then blatantly lying to me about shipping when later on I called and the a man that picked up said the order was only place today around the same time I called to check on my order I have had problems with her ordering my parts before but this lie was the last straw! Also reached out to people above her and no response at all. Everyone else is amazing but Lauren ruined this store. I will never buy from O Reily again!

  Maria Cruz
5 months ago
Came with my daughter to get windshield wipers for the car that I just bought he was helping to tell us what we needed after paying I asked if he would Be able to help to install them and he said no because he was alone in the store I understand, but it s 7:30 at night we parked upfront really you couldn t help us because it was off and on raining and we needed themWe even try to do it ourselves and was able toNot the best services

  Roadhog 49
9 months ago
I love the prices here and normally service is excellent. Went in to buy two front rotors for my truck. The manager left the heavy two front rotors for me to carry out by myself at 74 years old. Could ve used a little help.

  Chris Ithal
4 years ago
The staff here is wonderful every time I have stopped in! They are knowledgeable, honest, and never push to sell unnecessary items. I just had them test my battery, alternator, and starter. They advised me that my battery is at the last quarter and will need replacing in about 3 months. They did not tell me know or push now...I am very appreciative for the honest service!!

  CherryBomb737
2 years ago
If coming from the North turn East on St Francis rd and then an immediate right into the bank on the southwest corner then south to the store.Clean and extremely organized store with very knowledgeable staff that are always willing to help. This has been the case on every visit so far. I highly recommend trying them out.

  Kieran Milligan
4 years ago
I had a great experience here. I came in at 855 on a Sunday (right before they closed) for a replacement part. I got excellent service from the assistant manager (Amanda I think.) She even took extra time to help me replace the part, again, right before they closed on a sunday. I have been in sales management for over 15 years and this was an excellent customer service experience.

  Brian Mularz
4 years ago
I was an Auto Zone customer for years until the Frankfort O'Reilly's opened up. I can never go back. The best customer service you can ask for. Amanda will literally do all the wrenching for you! Keep up all the great work at this location.

  Justine Vierdag
4 years ago
I can not say enough good things about Jim at the Frankfort location. He goes above and beyond every time I need something. I actually know when he works now, so I can deal strictly with him. He is eager to help people, double checks on things for me, calls me back when he says he's going to....He truly cares about their customers and people in general. Thank you Jim at Frankfort!!!! You are a customer service King!!!

  Marty Ansari
2 years ago
So purchased a massive air flow censor urgo went bad again on me I returned it to give me a new 13 months later it went bad I gotta return it oh oh it's not covered you have to buy a new one It has a lot limited lifetime warranty You already got one replace so we're not gonna give you a new 1 call the corporate office I had to call the corporate office for them to give me a new 1 they wish you'd be a new 1 right away the store was in the wrong I'd be very careful of this store especially the manager Rebecca very bad service very bad service I will never go back there again I don't recommend this place

  M T
9 months ago
O'Reilly is my go-to for auto parts.Doesn't matter which location you go to the staff is always very knowledgeable, friendly and helpful.

  Tinley MRI
6 years ago
Came in for some wipers, Cesar was very helpful choosing the correct set for our vehicle. He even installed them for us!! I'll definitely be back, great service!! Thank you!!

  Edward Duerr
4 years ago
Needed a battery desperately. After going online and being matched with the wrong battery, Joliet store was unable to rectify the situation. I was now stuck with a bad battery and one to return. I saw the Mokena store as I drove up 45. Walked in and explained the situation. Thank goodness Jim was there to not only take a look under my hood and match me with the correct battery, he didnt hesitate to go out in the rain and swap them out. No charge! Store was spotlesson top of it Thanks again Jim!!

  Mark C
4 years ago
Jim was super helpful. Needed a headlight bulb. He knew what I needed before I walked in and showed me the options. He even replaced the bulb for me. Great service Jim!

  CPSEO 350
5 years ago
Amanda is always a great help! I always go back because of her. Gets me the answers for what I need and found my receipts for a warranty return!Thanks again

  Marlana Michele
5 years ago
I had a great experience at this location. Amanda went above and beyond to help me and was professional, knowledgeable, fast and efficient. Usually I go to AutoZone but because of Amanda I will now start going to O Reillys!

  Diana Attwood
2 years ago
The gentleman was very friendly very knowledgeable helped us extremely with tools and his knowledge of which battery we needed

  Jim Stouffer
5 years ago
The lady here was so helpful. She helped me pick the correct windshield wipers and installed them for me. They go above and beyond here!

  Jay Turner
5 years ago
Really nice and knowledgeable staff. Always eager to help. This is why I keep going back for all my Automotive needs.

  Patrick Denier
5 years ago
Amanda was excellent in customer service and info, I would hire her no matter what my business is as she would make a great asset. Thank you Amanda

  Marty Ansari
4 years ago
this place wants your business very helpful the person behind counter did his best to save me money and to get me the right parts that I need for my vehicle

  Paul Smith
6 years ago
Physically a typical O'Reilly's. Employees are way better than average. It'll be my go to chain auto parts store.

  Robert Cote
3 years ago
They had the parts I needed for my car . I had quick service and good prices on quality parts .

  Tom Peltonen
6 years ago
The staff is very helpful, and parts availability great. If they don't have it in stock, it's there at their stated delivery time, that's a big plus.

  Mike Hameister
4 years ago
Amanda and Justin are always ready to help when you need them. Great place!

  robert heitner
2 years ago
Nice people friendly and helpful. They made sure we had what we needed.

  Shreyas Chandrashekar
5 years ago
The manager and their staff are very friendly and always willing to help out

  Karen Wenberg
6 years ago
Amanda was awesome! Extremely knowledgeable and helpful!!! I'll definitely be back!!!

  J Herr
8 months ago
Parts order were wrong one is bad