Staples

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle Fullenwider
4 months ago
Thanks for safely packaging up my gaming PC. It s completely destroyed now, and you guys never put FRAGILE on the box like I asked, so Lord knows when and where my PC broke this badly. IT WAS LITERALLY MANHANDLED!!!

  M
2 months ago
I have never been treated so rudely. I came in at 7:30 on January 31 for an Amazon return (they close at 8). The man said that I was going to be the last one, and I heard a woman ask him why people always feel like coming in at the last minute. The way they spoke to all of the customers in the store was very curt and bossy. I got a coupon for 15 percent off, but I couldn't use it because I was rushed out of the store.

  Matt Selvy
2 months ago
Every time I go into this store I am asked if I need any help and if I decline, they are always polite and tell me if I need anything at all to let one of the associates know then allow me to do my shopping. This store is one of the BEST Staples I have been too and I appreciate the help and speed of checking out every time I go into shop. THANKS!!!

  Charles Friend
2 months ago
Extended warranties are garbage. The way it's explained in the store at purchase is completely different than real life. On top of that, The assistant store manager is as rude and disrespectful as any person can be. I would never recommend ever going to the Decatur Staples ever again.

  Gary
a year ago
A good place to find office supplies on a wide selection of needs. From paper to office furniture, electronics and printing services, desks, comfortable office chairs, etc... Conveniently located just off the highway and near the Interstate. Polite, courteous and attentive staff.

  Tina Marshall
a year ago
Friendly and super helpful staff. They went above by offering a service I didn't know they could do. So many places have staff that do the bare minimum. These guys made my day and saved me a trip to the post office.

  Chris Sparks
3 years ago
I deal exclusively with this location for all of my computer needs and I can t possibly say enough positive about Bradley and the crew there in the computer department. The level of professionalism and knowledge is above and beyond anywhere else you will find. Trust me, if you are in need of a computer visit this store. By the way, everyone else here is equally friendly and helpful, including management!!

  Daya
3 years ago
Nolan the manager is Great! I had an incident happen where other guests were welcomed but not me by Chloe and Nolan handled the issue effectively and efficiently! This issue could ve easily been a sour situation! Also shoutout to Logan great customer service!

  LaShaun Barton
5 years ago
I ve gone into this Staples twice and the customer service was amazing. The first time i was looking for a particular ink refill for my fountain pen that I was unable to find on my own. The second visit I was looking for a new laptop that would meet the requirements or exceed what I needed for work. The sales representative that assisted us Justin helped use find exactly what I needed and assisted us with a few other purchases. He was very knowledgeable and friendly, which helped us decide to definitely deal with staples for our office needs more often.

  Jackie Rakers
6 years ago
I was on live chat with "Kyle" and he was answering me quickly and efficiently. I had just ended a 17 minute chat with Office Depot that kept putting automated replies that didn't even make sense to me. I felt like Kyle was a real person and cared to solve my issue! GREAT CUSTOMER SERVICE - and for that, got my business!

  jay durbin
5 years ago
We were in there on Sunday April 29th to have some old Navy photos scanned. The young man in the copy & scan department was very helpful, polite and funny. Great customer service!

  MK Johannes
5 years ago
They're very helpful when you need to find a product. They recommend products if you're unsure of what you need. I learned that they don't sell kapersky Internet Security anymore because they interfered in the last election.

  Debbie
a year ago
I have been using staples for many years always the best place to go for supplies i have only had one mishap And they took care of it right away always friendly And helpful Thanks Staples

  Aaron Overheul
6 years ago
They, like other stores, have started selling those worthless protection plans. This in it's self wouldn't bother me so much if they were not trying to cram the thing down your throat. Sales person was told no once after listening to his pitch but then after he rang up my order, by the way a measly 30 bucks, tried again by going back into his pitch. Its almost like they get into trouble if they dont sell a certain number of them. If thats the case shame on staples for pressuring sales associates into pressuring customers. They get much worse and i will switch to online shopping at amazon for what I need.

  Gummi Schwent
8 months ago
The staff is SO helpful here. I love this place

  Gary Meritt
5 years ago
I now reside in Sullivan, Il. It is approximately 50 minutes drive, each way, to the closest Staples in Forsyth, Il. I needed ink cartages for 2 of my printers. One is a Epson, and the other is a Dell. To save me a trip, in case Staples didn't have my cartages, I called the store to make sure they had what I needed. The salesman put me on hold for 6 minutes, then told me they had the ink cartages for both printers. So I drove there. I found the ones for the Epson, but I could not find Dell ones. I asked an associate where the Dell cartages were, he replied that they don't stock Dell anymore, but I could order them online from Staples. The Dell was the one I really needed now, but was going to get the Epson since I would be there,anyway. Needless to I am really upset for the entire incident. At this point you just lost a customer of about 15 years. Most of my past purchases were at the Clearwater, Florida store on Sunset Point Rd.Gary MerittSouthern Projects, Inc.

  Robert Jordan
6 years ago
Visit did not go well. Copy machine messed up and the machine almost ate my paper. Three upside is that the customer service was good. They cut me a break on the price because of the issues

  Rebecca Wortman
5 years ago
Excellent service by very nice associate. Special ordered office chair and mat. He did price match plus 10% off. I saved a lot.

  Tom Grady
7 years ago
Terrible customer service. I tried calling the store to see if they had a product Got way too long of automated questioning on call then put on hold for five min waiting for them to answer. I guess they don't need the business. Went someplace else.

  Nathan Jefson
3 years ago
Very helpful and friendly print staff. Great prices as well!

  Nicole Becker
2 years ago
I was having trouble printing a poster for my classroom online, I came in with it on a jump drive and had it printed in no time, special thanks to Bradley in printing

  Daniel Beachy
6 years ago
We had a new sales person, he was very helpful

  Dennis Hervey
5 years ago
Staff was very helpful and knowledgeable. Pleasant dealing with these people.

  Cheryl Acup
5 years ago
Got the ink for my printer I needed. Could only use 1 coupon that Stsples sent me.

  My Name
2 years ago
Gayples.

  Donna Adcock
4 years ago
Easy to find products and helpful staff.

  Darrell Haslett
5 years ago
Competitive pricing. Can find most needed items here.

  Rainbos Kid
5 years ago
Store manager very nice abd helpful

  Christopher Hillman
6 years ago
They have an excellent Clear section!

  Sharon Kocher
5 years ago
A great place to purchase office supplies!!