O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Right Is Only Right
a week ago
This Oreilly s location is ALWAYS on point. They always go over and beyond to ensure excellent customer service both in person and over the phone. During a very frustrating time after getting a used engine put into my son s truck, you all were amazing in making sure he received the parts he needed without the run around sand over charging as a couple of the others in the area do. We use to live right down the street from this store but are now a little further out, not too much but would rather drive the extra mile(s) to this location for a much better customer service experience than to settle for the one right down the street. Thank you all for all that you do! You ROCK!

  Tajarri Smith
a month ago
I Stopped By 10Mins Before Close Because My Taillight was out and Dustin The Employee on duty Helped me find the right light the. Helped my with his tools to change the taillight. This guy was informative , quick and helpful . Thanks Again Dustin !

  A Pfeiffer
2 months ago
Very helpful today, 2-3-24. Even offered to assist me changing my headlight, but I want to try it on my own. I'll be a return customer! Thank you!

  henry Hank
a month ago
Friendly and helpful. They went about and beyond to be helpful

  Shamica Smith
11 months ago
I came here because my car just stopped in the road on me Daniel from this fairview heights location went above and beyond x100 to get my car corrected. Words can't express my level of gratitude. Thank you Mr. Daniel and thank you O'Reilly for having such an awesome employee. # truly blessed

  Oliver white
7 months ago
No customer service, they just talked to each other and they gave me incorrect advice twice, so I had to go to another store to find someone who knew what they were talking about. And on top of that the Assistant Manager was smoking weed in the parking lot... Unprofessional!

  Roger Haydon
8 months ago
The guys working tonight helped me with a license plate issue. Standing outside in the rain with me. Above and beyond what I was expecting for sure! Really appreciate the effort!

  London Gibbs
a year ago
I like this store and did use it for all my auto needs. However they lost a $700 sell from me this week b/c the young boy working at the time had horrible customer service skills when I tried to purchase tires and a few other items for my vehicle. Unnecessary attitude. Employees should know basic customer service skills like when someone says hello you don t roll your eyes and say nothing or when I ask about products the response shouldn t be well most people would look that up for themselves . I refuse to spend my money when people handle me in a condescending manner. I ve had good experiences at this store in the past but because of the one this week I won t be returning.

  Erika Lem
2 months ago
Good prices and they deliver to businesses.

  Ray Hunt
6 months ago
I went to the one in Fairview Heights and the associates made me feel like they didn t want me there. I

  Cameron Rhodes
a week ago
Dusty was very helpful and courteous

  Richard Hise
5 months ago
Always have a great experience staff.

  Angie Kay
5 months ago
Most of the workers are extremely helpful & I appreciate that

  Mike Buss
4 days ago
Good staff like always

  Stl Mouse
2 years ago
SAVED THE DAY!!!!Help me not only by having the truck battery s I needed( diesel, so there is 2)But also took time to install them for me. Now my truck runs great again.Thanks for the help and effort

  Chris Mazrim
3 years ago
I have always used this O'Reilly Auto when I have the option too for the past 3 years.I went in this morning with an exhaust problem and the employee who helped me was more than helpful! No need for details but my exhaust does not rattle anymore and he saved me a garage bill I'm sure.Thank you again O'Reilly Auto, keep it up!

  Holly Gennaro
4 years ago
Guys here are fabulous. They answer questions and not in a "mansplaining" way. Always cheerful and go beyond their job description. I had a pickup truck load of boxes and cargo netting over it but wasn't sure if it was stable enough to take on the interstate. One of the guys graciously came out, made some adjustments, shook it to make sure nothing shifted, then gave me a green light.About 2 years ago, I'd purchased several large appliances and needed to rent a pickup to bring them home. I'd stopped by, (since Lowes has no rental trucks and Home Depot said it was reserved all weekend) to see if they rented out their trucks. They did not, but an employee there said if I could wait a few hours until he is off work, he'd use his own POV and help me to get them and help my husband to bring them inside. That right there makes me a permanent advocate for O'Reilly.

  Igor Crk
11 years ago
Disagree with other review. Staff was very helpful each time I visited. They remembered details about my project and made excellent suggestions about parts and equipment. I completed my project at minimal cost thanks to these guys.

  Randy Nolte
2 years ago
I had gone to another auto parts store looking for an equivalent for aThermo King air filter. They couldn't help me. I walked into O'Reilly's and in minutes they had crossed it to a Wix and had one ordered in for me. All in just minutes.

  Michael Kelly
7 years ago
They sold me parts for the wrong vehicle! He confirmed it twice and still got it wrong. He was at least polite so I'm going with 2 stars. Maybe they need a little more training? Or basic listening and reading skills? I probably won't bother with them again though. Make sure you know EXACTLY what your part is supposed to look like before you go in. Because they certainly don't.

  Russell wagner
3 years ago
This one had the product in stock and we'll displayed. Manager Ken was busy, but helped me with a great attitude. Wish they all were like this location.

  james eyer
a year ago
They changed my battery that was covered under warranty.good to see a company that keeps their word.

  Kelli Massiano
2 years ago
Got new alternator and battery . They finally got me the right amount of amps to push the power supply for camping great addition to our family .

  Derrick Vaughn
5 years ago
Great customer service. Super nice and reasonable pricing. I wouldn't go anywhere else. Old school service. Keep up the good work.

  Luis Vega
4 years ago
Great service! Ok prices. Nice layout of products. Staff is very friendly. They changed my front light bulbs with a smile.

  Linda Anderson
4 years ago
Bought a battery here and it was bad, tried to return the battery and they do not refund if the battery has been installed. If you buy a battery here I guess your supposed to take it to a mechanic and make sure its good before installing it.

  Brandy Flores
4 years ago
After being pulled over for having a break light out. I swung by O Reilly s to grab a new bulb. Blair helped find the right bulb and even replaced it for me! I couldn t have asked for a better experience. The girl behind the counter was also very friendly.

  Matthew Mayou
4 years ago
Even if they don't have exactly what I'm looking for, they always try to help me find it or recommend another store which might carry it. Reasonable prices and knowledgeable associates.

  Sam Kinman
4 years ago
They offer a discount card and will install certain items for you like windshield wipers and batteries. Very well stocked.

  zachoriah wisnasky
a year ago
Service above and beyond by garret, helped me change my alternator in the rain, excellent job sir.