Dobbs Tire & Auto Centers Fairview Heights

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Kessler
a month ago
Exceptional Service! I cannot speak highly enough of Dobbs Tire and Auto Center, specifically the team at the Fairview Heights location. I had been experiencing persistent battery issues with my truck, another shop suspected a faulty alternator solenoid. After receiving few quotes for alternator replacement from shops, I decided to go with Dobbs for the replacement.From the moment I walked in, the service advisor displayed a remarkable level of expertise and professionalism. Despite the initial diagnosis pointing towards the alternator, they suggested further diagnostics to ensure accuracy due to the intermittent nature of the problem. Their commitment to thoroughness and integrity was evident throughout the process.To my surprise, when they conducted their diagnostics, the truck was running perfectly fine. However, Dobbs didn't simply dismiss the issue. A few days later, when the problem resurfaced, I returned to Dobbs. Once again, they meticulously ran diagnostics and performed a parasitic drain test, only to discover that the culprit was a simple fix a single light bulb.I am incredibly grateful to the Dobbs team for their dedication to identifying the root cause of the problem and for their honesty in recommending only the necessary maintenance. Their diligence saved me hundreds of dollars that I would have otherwise spent on unnecessary alternator replacement.To Dobbs Tire and Auto Center and the entire staff at the Fairview Heights location, thank you for exemplifying exceptional customer service and delivering top-notch quality work. I wholeheartedly recommend Dobbs to anyone in need of automotive services. Keep up the fantastic work!

  Pam Schmidt
5 days ago
This particular Dobbs is my go to for car repairs. They're courtesy and do exceptional work. Chris is my go to for questions and so knowledgeable of vehichles and issues. All of them at Dobbs Tire and Auto Service are exceptional! I highly recommend taking your vehicle here.

  deependablereviews
6 months ago
Friendly service at this location. I called to see if they could fix a leak in my tire and they said to come in. By the time I got there they had the paperwork ready to go from recognizing the number I called from. Took a bit to get in the shop since they had a couple other people ahead of me, but they got it done in a timely manner. Highly recommend

  Dan M
2 months ago
9am appointment got me in promptly to fix leak in tire. 30 minutes later back on the road! Jimmy and Steve we're awesome! Both extremely professional, courteous, and knowledgeable ! I Highly Recommend !

  logan bruns
2 weeks ago
0 stars If I could I payed to have my car looked at and fixed to make sure that no problems came up later down the road wasn't even two weeks before I had to take it back into another location because they missed so many things. For christ sake they even missed that my coolant Reservoir take was shattered it's like they didn't even look at anything in the vehicle just slapped some lights on and didn't even care. I'd recommend litteraly anywhere else

  Gary Morris
2 months ago
Dobbs replaced my tire under road hazard guarantee inrecord breaking time right at closing time. They very friendly nice professional. Great service. I highly recommend Dobbs personal and service.

  Jeff Horrocks
a month ago
5 stars is way too few..On Friday Mar. 15 at 2:15 pm , while towing our trailer home from Florida we had to exit I-64 as our Toyota Tundra suddenly started a major failure..warning lights , loss of power steering , steam coming out..After several calls to try to deal with the problems it was recommended we call DOBBS TIRE AND AUTO .The manager , Jimmy , listened to our problem..Fri. aft. , home is Minnesota , parked off the interstate with our trailer and starting to give up being on the road before the next week .In short order Jimmy gets a serpentine belt , a radiator , recommends a tow service..CLETE'S , takes our truck , 2 of his Service people stay late and...FINISH THE REPAIR .Jimmy calls us to say we can get back on the road , sends a Service man to pick me up , has his service manager thank us for trusting them , AND THIS IS A TRUE STORY .We were back on the road in time to make our campground that night..only a couple hours late .Dobbs Auto and the people at that shop turned a real tough problem into an experience we will have good memories of , and pretty much tell everyone we know about it...Thanks again Dobbs Auto and Manager Jimmy and the service people who saved our bacon.....Jeff and Mary Horrocks , Hutchinson , Minnesota

  Ruth Boyd
2 months ago
The staff at Dobbs are very nice and I always get good service. Being an older single female I never worry that they will be dishonest and overcharge me. I will continue to take my car to Dobbs.

  Faith Posley
2 months ago
Very pleasant and service was fast.. I was in desperate need of a tire and they got me squared away. Also with great pricing.

  Jerry McKechan
2 months ago
I am 75 years old and handicapped with bad knees. My tires were real low and I problems getting out at a gas station and airing my tires.I pulled into Dobbs tires in Fairview Heights, IL to see if they could help. A young man Named Luparus came out to help. Not only did he took care of my tires he offered more help. What a nice, polite, caring and professional young man. When I need new tires I will definitely come to your store. Thank you Dobbs and Mr. Luparus.

  Marvin Aldridge
3 weeks ago
I was impressed with the professional attitude of the workers. I was able to get my car taken care of in less than a hour, with an appointment!

  Phillip Bragg
3 weeks ago
Service was great, got the van back within hours with new brakes and military discount to boot! Jimmy was real professional start to finish.

  Tony Klein
2 months ago
Great friendly service! I can always count on Steve to listen and address all the issues with my vehicle. Thank you!

  Brian Singleton
2 months ago
Quick, precise, professional tire repair within an hour. Fairview Heights Illinois Dobbs found what two trips to the dealership missed! Thanks Dobbs!

  Angela Lee
a month ago
I am a long time customer. I always receive good service! The staff is always friendly and willing to accommodate you.

  Charles Lewis
a month ago
Dobbs continues to take care of my vehicles and keeps them highway ready. They keep me abreast of what s needed with relatively good prices and sales.

  MDM Million Dollar Mullets
2 months ago
Quote $495 for 4 tire sensors reprogram and balance 4 tires. You can purchase OEM sensors for $59.99. Take less than 5 minutes to re-program. DO NOT RECOMMEND TAKE YOU BUSSINESS ELSEWHERE!!!!!!

  Raquel Taylor
a month ago
Very reasonably priced. Always a great help to clearly explain issues with your vehicle. I refer them to everyone:)

  Erica Martinez
2 months ago
This Dobbs location is one of the best!! Great service & always the best prices! They always have my vehicle in and right out.

  MATT SCHMIDT
2 months ago
Great service! In and out less than an hour. Knowledgable and professionable staff. Highly recommend and will be back

  William Dill
2 months ago
Jimmy, Chris and Steve are great customer service guys. They do outstanding work.Thanks William

  Royalty Loyalty
6 days ago
Today service was great and quick I truly appreciate the fast service and also a great deal

  Anita Gajewski
2 months ago
The staff was friendly And we love using Dobbs to have our oil changed. The price is reasonable.

  Darlene Mcduffie
7 months ago
I was traveling from St. Louis, MO to Nashville, TN & my tire pressure light came on. I stopped at the nearest exit (Fairview Heights location) to find a tire shop & Dobbs was the nearest. As busy as they were, they immediately took care of me (replaced my tire) & got me back on the road within an hour! Eric was the BEST! :-)

  Marie Nkandu
7 months ago
Everyone was nice and professional..I bought 3 tires, they installed them in less than 40 minutes.That worked out very good because I was rushing to pick my kids up from the daycare.

  Darrin Compton
a month ago
Jimmy the manager was incredible! Gave me that warm and fuzzy feeling that s so hard to find anymore!

  Cindy Glaenzer
10 months ago
Dobbs was excellent when I needed them the most. Jimmy was kind, understanding and compassionate. Would highly recommend them for all your tire needs. They're the best!! I appreciate Jimmy working my car in and fixing it!!

  Brian Dammrich
a month ago
I ve never bought a tire anywhere else and never will. Their service has always been nothing short of fantastic.

  Donnie & Kristen Lobsinger
7 months ago
My wife loved her experience there! Service and prices were unmatched! She loved the fact that alignment was inspected. Never left a tire purchase happier!

  Milton Anderson
7 months ago
I thought I needed brakes, but, the manager told me I didn't need brakes, what I needed was 2 sway bars, my car has been running better since. Appreciate the honesty. I will be going back!