The Autobarn Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Gibson
5 months ago
I have been to the Autobarn Service Center before and been happy with the work, but despite telling both America and Angelica to remove me from their call reminder list as i am capable of knowing when my car needs an oil change they continue to call me - once a month or more!Service: Oil changeService: Oil change

  Moe.Martin Anderson
3 years ago
This was my 1st time getting my car... 2017 Mazda 3... serviced here... It was an awesome experience... They were friendly, knowledgable, and great listeners... so they fixed everything exactly as they committed.They now will have a new returning customer.

  Andrew Futerman
8 months ago
Not a wonderful experience. My car was making a funny noise, so i took it in to be looked at. They couldnt replicate the noise, so just did nothing and sent me a text that my car was finished. I tried to call multiple times to explain (again) how to replicate the noise, but no one answered or called me back. So I had to leave work and go down there to show them what was wrong. Such a waste of time, especially considering that I explained in detail what the noise was and when it happened when I dropped off my car.

  Jordan Boulger
10 months ago
Comfortable space to wait for your service. They have stable Wi-Fi, snacks, water, and coffee. Staff is friendly and does a great job communicating what s going on and any issues that come up. Haven t felt pressured into unnecessary service, but they give you good timeframes for things that might need to be addressed in the future. Their time estimates for service are also really close, which is helpful.

  Walker Armstrong
2 years ago
I purchased a car from the Autobarn and added the prepaid regular maintenance agreement to cover oil changes, etc. I made an appointment online for a Saturday using my login that has all my details, including the make and model of my car. I received an email confirmation and several reminders.When I showed for my appointment, I was told that it would be a two hour wait for the oil change. I left my car and decided to walk around the shopping center.I received a phone call from the service person telling me that they "didn't have the tools" to work on my car, and that the service center next door has them and they are fully booked for the day. I need to come and get my car.FYI, I DON'T have an exotic car. Any shop should be able to do an oil change.I returned to complain about them not being able to work on my car but accepting my appointment. I was told there was nothing they could do. I was also told that there are no managers on duty at any of the service centers on a Saturday. The whole staff was very rude, they weren't interested in helping me and seemed to all hate their jobs.I called the "service managers" at both service centers and left voice mail messages. I never received any call back.They took my money for prepaid services but are not interested in providing any kind of customer service or living up to their contracts. Not to mention that with an appointment, it was still going to be a two hour wait for an oil change. Plus what service center doesn't have a manager available on a Saturday.DO NOT BUY CARS FROM AUTOBARN AND DO NOT PURCHASE THE PREPAID MAINTENANCE. I wish I never had!Service: Oil change

  M Eve Eve M
5 years ago
This is a wonderful dealership. Ryan and Oscar have gone above and beyond to ensure every detail of service to my car is handled perfectly. They have made suggestions for improvements to my car that I was unaware of and were completely covered by the warranty. Their suggestions were greatly appreciated. And have ensured a loaner car for the times that service was over an hour. It is the best possible service with friendly, wonderful people - complete professionalism and courtesy. The facility itself is kept beautifully.

  Martin Corbo
a year ago
I have been working with these guys since my first Mazda CX9 in 2010 and never had a problem. High quality and customer centered personnel

  Max Magana
3 years ago
I have always had great service here. Been in three times for my 2019 Mazda 3, the first two for recalls, and the third for an oil change and recall. They've always been super courteous and professional. Barry, the gentleman who helped with my oil change, is truly a kind and wonderful person. Absent moving out of the city, this is where I'll take my car to get serviced every time.

  Jacquelyn Agostinelli
2 years ago
I feel like everything is very easy going. I do however wish I was notified on how long the service was going to take. Thank goodness I did it on a Saturday. I was thinking about going early before work one day and I would have been late. Other then that everything was awesome! I really liked the girl who was helping me out with my services!Services: Auto interior vacuuming, Oil change

  Jennifer Schreiber
4 years ago
I have never been so impressed with a car repair center. I took my car in due to a transmission issue thinking it would be out of usage for a while. They answered the phone every time I called, no auto machine. Super personal when I walked in. Listened to me and didn't try to overly "up-sell" like a lot of dealers do. They provided a loaner and fixed my car in less than 24 hours. The most impressive part was that they had me personally drive my car with the mechanic to provide the final "okay". Mazda has impressed me twice now with their service here at the Autobarn and I will definitely be returning for my regular maintenance needs. I would like to mention Tommy who took care of my issue from start to finish and say that he did a fantastic job. Will be back! Thanks Mazda!

  Nancy Kalouch
2 years ago
I was greeted with professionalism and given an estimated time to pick up my car. Employees were respectful and prompt . Waiting room clean and comfortable. My car was ready after few hours in a perfect condition!Service: General repairs & maintenanceService: General repairs & maintenance

  Susan Jones
5 years ago
I love they give me a free rental, but I pay five times as much as my regular mechanic, so not a deal. Last time, my service manager failed to notice the mechanic working on my car had called in sick until I stopped by at 3 pm, expecting my car to be done. Recommended if you have more money than time.

  Megan M
3 years ago
I really regret entering into a lease with this group. I paid for an extra warranty to cover paint touch ups and, after two years, and multiple requests have not been able to use it. They also have this woman who calls you after every visit who asks you to give them a good review and asks you to lie about her asking you to do a good review. So weird. Just so aggro and unable to actually care about their customers.

  Damian Hanekom
5 years ago
They overcharge for parts/labor. They charge $150 to do a diagnostic test and then provide very limited information as to what they actually found. I have been a loyal customer of Mazda s for years but after the last time I brought my car here I will never bring it to this service center again. They treat you like a bank account, not a person.I kept coming back over the years because they give you a loaner car for free - very convenient when you need your car to work each day. Sadly this benefit is not worth the excessive costs of repair.

  martintanley
2 years ago
Location refused to honor coupon for first responders for a free oil change. Apparently this location is too cheap and doesn't consider first responders worth their time. I'm done with Mazda. Can't wait until my lease is up, I'm sick of this backwards company!

  Jarod Dixon
3 years ago
Bought a car that I really like from a very nice salesman named Ivan. As expected the finance guy was pushy but mostly polite - I did have to tell him multiple times when I wasn't interested, having to be rather blunt before he understood.This will be the third time I'm having to try to unsubscribe from their emails. I bought a new car... I'm happy with the new car, but emails every day that the unsubscribe button does nothing for is crazy considering how much money they made off me.I'm answering their dumb review so that maybe, just maybe, they will see this and properly unsubscribe me from their daily spamming.

  Okuu Reiuji
6 years ago
The list of issues with this service center is miles long, but lets go through some of them:1. They have hands-down the worst at-the-door customer service I've ever born witness to. Even when you enter a McDonald's the people behind the counter greet you and try to find out why you're there. If you're lucky here, you might be able to hassle an overworked, underpaid desk intern to mumble their way through some semblance of an on-boarding process.2. Once they have your car, you'll need to remind them to give it back, because they won't remember to. They'll leave it parked out front for upwards of 30 minutes before coming to get you and ring you up.3. If they manage to botch your service, which they have done and will continue to do, they'll try to gaslight you into accepting that it's somehow your fault. Everyone makes mistakes, right? Forget the fact that you're paying them to take care of your livelihood.4. There is never a manager on duty, and that's on purpose - it seems to be such that everyone else working there has an excuse as to why they can't help you.5. Sometimes you'll schedule a service weeks in advance, show up at your designated date and time, and be told they can't take you then. What is the point of the scheduling then?6. When you finally cajole the manager into calling you back, he'll yell at you. I was almost incredulous at the tone of voice this man took with my wife, as though he wasn't aware he was representing a business, or maybe he knew exactly what kind of a miserable smoldering pile his business was and was just trying to truthfully represent it.7. Service here happens within an anomaly of space time, where time moves slower within the walls of the service center than it does outside. As a result, maintenance that could be performed within half an hour will take upwards of three full hours. Bring something to do.8. Bring something to eat, too, because the only things in walking distance are the ass ends of a Target and a Best Buy. From which the service center is situated simultaneously right next to, and nearly a half mile walk to their entrances.9. Their yelp listing is embedded into the dealership listing which skews the results. People buying brand new cars leave happy 5 star reviews, people bringing their brand new cars into this abysmal service center leave lower ones. Their google listing only comes up if you google the address, and it has a duplicated listing at that, further diluting the results.10. I implore you too look closely at this listing. Almost all of the positive reviews are blank or essentially so. Everyone who has anything to say about their service here has had a bad to middling experience. I'm not going to get into the specifics of my incident here because I don't wish to be identified, but DO NOT do business with this location until they clean up their act.Think very carefully and intently about the repairs you'd like to have done to your vehicle, and then don't do any of it. Your vehicle and mental landscape will both be in better shape than if you had brought yourself within a quarter mile of this service center.

  Courtney Burrows
3 years ago
We take our Alfa here for service. We haven't had any issues with the car. Service is relatively quick and you can walk to the target or best buy in the complex. Lately they have become even more efficient and communicate via text. America was really friendly when we brought our car in last.

  Jessica Carbino
2 years ago
My experience was great! I've been there a couple times now and everyone is so nice and efficient. I also love the lounge they have with coffee and snacks. It creates a very nice vibe and pleasurable experience.Service: General repairs & maintenanceService: General repairs & maintenance

  Mahrya Garcia
3 years ago
A few months ago it took them till a third visit for them to find an issue that we had told them we thought to be occurring. On the third visit they let us know they'd take care of everything at their expense. Even with all that we're super happy with them and will keep bringing our car back, they're super nice and thoughtful toward customers needs. Thank you for continuing to work hard during this super stressful situation!

  C. N.
2 years ago
Pretty bad service all around. Called and confirmed appointment. Was sent a text massage reminder that stated THE AUTOBARN MAZDA EVANSTON I throw that into google maps and end up at the completely wrong place. Second hit was being told a simple oil change would take 1.5 hour, that s pretty rough. Not impressed at all and will not return

  Raluca Madar
7 years ago
Even though I had an appointment for an oil change, the person at the front desk said that it would take longer time than unusual, since they were really busy. Other than myself and another person with her kids, there was no one there. They did not fill up the windshield solution and they did not put a sticker on my windshield for an oil change reminder.I had a $25 coupon, but I ended up paying as much as I would've paid if I went to the repair shop across the street.The only good thing out of this, is that they updated the software and fixed a recall.

  Jill DiBiase
3 years ago
I bought my very first car from Mazda Autobarn and it was a great experience. Everyone was friendly and very helpful through my process.Their service department is also great. They kept me in the loop when my car was in their shop. All around very smooth process.Services: Tires, Auto detailingServices: Tires, Auto detailing

  David Shih
4 years ago
Great service. Attentive folks. Love the coffee bar and the treats they set out. They've always been very helpful. It's also a good place to work since there's free wi-fi.Can't complain. It's a great service center and we always take our Mazda here.

  Suzanne Roberts
3 years ago
Jeff Williams was awesome. Knew his stuff, gave me a quote immediately on the phone, didnt drag out the process and hassle me, went above and beyond to get me the interior color I wanted, and then took time to show me all the cars features upon delivery (after I'd purchased it, so it's not like he was looking to make a sale). And it was freezing cold out. Would absolutely buy from him specifically again!

  Bernadette B
7 years ago
This review is for the Fiat service. I talked to my dad after going here, and after informing him how much I paid for a coolant system flush, he was stunned, mostly at me. Their original location on Chicago Ave. had great service and was always busy, but the new location is like a ghost town, no wonder. I'll find another dealership but KNOW YOUR PRICES!

  Emma Currens
2 years ago
My promo said I would get an interior disinfect and exterior clean. When I picked up the car the passenger side door was still covered in sun screen. Everything else was fine, but minus a star for not fulfilling the first time service promotion.

  Ben Mann
4 years ago
I called Evanston for a part, they said it was in. Drive there to find out they moved the parts department. No apologies for sending me to the wrong location.Get to the next place, they can't even tell me if there is a warranty on the part, or who would know. The part was originally metal and is now cheap plastic.I wouldn't recommend this to anyone. Shop somewhere else.Edit: I was not given warranty info for the part, the manager did not have the part number. He made me aware of 2 recalls and tried to sell me another car.I would give zero stars now if I could. Not fixing the situation and then lying about it is worse then the original issue.

  Julie Torrence
3 years ago
Excellent service! The service technician was kind and professional. He informed me of what to expect regarding time it would take to service my car, kept me updated with texts throughout. It really was a positive experience.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Matt Luce
4 years ago
I took my car here to have a headlight bulb replaced. A few months later the new bulb looked like it had burned out. I found out that it was installed incorrectly and the bulb fell out of the socket and was hanging down, burning anything it touched. They wanted to charge me for a new headlight assembly. I asked for them to cover the cost since the bulb that caused the damage was installed incorrectly by them. They refused. I will not be taking my car here again.The staff has pretty poor communication and there are very long waits here.