Rush Truck Centers - Elk Grove

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cynthia Tunstall
7 months ago
Wayne and his crew do excellent work. I had a hub seal leak that other shops couldn t fix. I m not local so it was stressful being OTR. I needed a trust worthy and skilled mechanic to get me back on the road safely. I m so grateful for excellent service. I ll be back when I m in the area!

  Jovan Vukajlovic
4 months ago
Waiting time for part is 13 days. So slow. And bad organisation. Unprofessional.

  William Lyman
a year ago
I always take my Hino to the Elk Grove Village shop. Wayne and Eryk have been great at getting me in and out when they do service on my truck. Great customer service, care, and help at all times. Thank you Guys for your service, keep up the good work!!

  Matt Ski
a year ago
Amazing service went in for a small coolant leak and I was out within 20 minutes. Love doing Business with an awesome company just like the one that I work for Pete s a towing. Stay awesome guys!!

  Jose Flores
a year ago
The guy at the parts department didn't acknowledge me even though I was standing right in front of him, he did it only when someone else told him he had a customer. And then he said in an unacceptable tone, what you need while looking somewhere else. Horrible service

  Enrique Rodriguez
2 years ago
hello, I took my truck for warranty with only 6000 miles. I'm a mechanic and I knew that the problem was related with the DEF system so warranty will cover that, when I called they told me that the problem was the fuel filters had GEL when weather was in the 70's and I replaced the filters few days before. so they ended charging 678.00.. I think that is not right because they get money for the warranty and from me...."great job"

  jack guldenbecker
3 years ago
Was looking for a thermostat for an old NPR. Nobody seemed to have it and I could not get through to half of the parts departments I was calling. They got me my part and since I did not make it there in time the guy left it out so that I could grab it after hours. They are just great over there.

  Yair Gamlieli
8 years ago
Truck Drivers Read this review before taking your truck to Illinois truck Center. I had a problem with my truck so I decided to take the truck to Illinois Truck Center. Its took them over two weeks to diagnose the problem with the truck and they try to charge me over 17 hours for labor time just to diagnose the problem, once they diagnose the problem they charge me for 2 hours to fix it. After speaking with the person in-charge(Ark) they agreed to reduce couple of hours. I paid the enormous amount of bill and I picked up the truck.30 miles after I drove out with the truck the same problem repeated again, so I called Ark and his response was "don't worry about it bring the truck and I will take care of it". After bringing the truck back to them its took them couple of days to find out what is the issue and they charged me additional $560. I picked up the truck from them and guess what happened 20 miles away from their shop? Yes, same issue repeated. I tried to speak with the owner and she ignored my calls and never got back to me. I decided to take the truck to a different shop since Illinois Truck Center its a rip off company. They literally steal money from their clients and I wish I read the reviews here before doing business with them.

  Paz Ochoa
5 years ago
Worst Place to take your truck for service after 2.5 weeks of my truck being down and at there lot. And after numerous phone calls to check the status finally i had to get down and dirty and raise my voice. Really do not understand how a company is still in business. Do they not read the reviews is management clueless or is it they just do not care because the next Isuzu repair center is 100miles away. Well really does not matter to all if i where you i will stay away. And look for another place who cares about you.

  Eyad Malley
3 years ago
Wayne is very knowledgeable about Isuzu trucks and polite.The gentleman in the parts is awesome as wellVery polite and patient for my Monday morning call. Eric the head mechanic was also very helpful.

  Decor Sale
7 years ago
Should be no Star....This place we have no words can explain how bad they do business from sale to service department. Manager Eugene has no business skill how to run business. I wish never buy brand new a truck here and do service here anymore. Don t even mentioned end up paid extra money when we bought the new truck then they screwed up paper works then up police locked up our truck. Also that they promised to refund then never did.Service is horrible. From worst to super worst when scheduled maintenance of new truck. There are so many excuses about miss communication and bad practice processes. We wasted too much time with their process. Every time they promised something then never delivery what they promises. We had to rent other trucks to do our business. Can t depend on this place. Very unprofessional. don t ever think to go to this place to buy new Isuzu truck or do service. I will report to Isuzu how terrible how they do business.

  4693384
6 years ago
We have a small fleet of trucks that we have serviced at Illinois truck centre. It is hard to find a good and knowledgeable repair facility. They have been servicing our fleet for just over three years with no complaints. They came highly recommended to us, I highly recommend them to you.

  Meqdad Jaber
4 years ago
Don't be fooled and waste your money here replaced my DPF with a new DPF purchased from them, 35 days later it broke again, they didn't honor there 1 year parts and labor warranty and didn't fix it. Basically ripped me off for a little over $7000.00 dollars will definitely avoid scam dealers like this and will be telling all of my friends about the incident.

  Jessica Slad
5 years ago
My fianc� dedicated himself to this job for 13 months. In their handbook it states after a year of service, they pay for one week of vacation. My fianc� put in his two weeks notice at the end of June and worked out the the two weeks. He had verbally confirmed he would be paid for his vacation but once he left they told him he was not entitled to any vacation pay after 13 months. They claim it starts to accrue after a year. Even though the hand book states differently. This place of business is a joke. The fact that they mistreat their employees so much, it shows how horrible the service to the customers is. The owner Sharon is a rich woman who is only in the business to make herself more money and not care about her employees or customers suffering. It s sad how employers like her get such great employees and then screw them over like this. My fianc� only left because we decided to move to another state. So that week of vacation pay he was entitled to really messed up our finances. I guess it s easier for Sharon to profit and become rich than it is to treat her customers and employees well. DO NOT USE THIS SHOP. If so, do it at your own risk because if they can t treat their employees well.... why would they be good to customers.

  Austin Simon
6 years ago
Before I write this review I would like to give a quick background of myself so you know my history with service vendors. I currently am in charge of managing a fleet of 350+ trucks and there is no other vendor I trust more than ITC. I have had on numerous occasions where I will bring ITC a truck to get serviced and they will finish the job the same day for me saving the day for me. Every time I bring them a truck I know it is in great hands and they ALWAYS keep me in the loop when my truck is being repaired. Once a day they call me letting me know the status of my vehicle and NEVER complain when I call them asking for an update. I have used over 20 vendors for my fleet and I will never go any where else to get my Hinos and Isuzus repaired. Wayne and Tony and the rest of the crew are amazing and I appreciate everything they do for me

  Brian Ketterman
6 years ago
an appointment only gets you a slot in line when you bring the truck in not an actual time or even day they are going to start looking at your truck. You might have to leave it there for days just to have them diagnose it let alone order any parts or do any repairs. What is the point of taking appointments if it doesn't mean you are going to actually look at the truck that day. fine if my truck is not working I can leave it there until you are ready for it but why would I leave a functioning truck for multiple days to get looked at?

  Darrick Samocik
a year ago
This place is a joke 3 months ago ordered parts when called every time everyone is at lunch and guy that is picking up the phone seams to have no idea what he is talking aboutI do not recommend this place at all

  Jeff Fitch
7 years ago
This place is a joke. We had our truck serviced there after being solicited by one of their sales people. We were told we didn't have an account and had to pay COD. We are a large nationwide company and do not have the ability to write checks locally so we asked to open an account. We were told we had not established enough purchase history so they would not open an account for us. I guess we just need to stick with Illinois Truck Center from now on.

  ThugAngel Muzik (Yung Snoop da ThugAngel)
a year ago
Cool peopleKnow what they're doing & very knowledgeable.

  Shawn Chen
6 years ago
Good service friendly staff and convenient location. Only thing I don't like is they close at 6 o'clock.

  Kyle Burke
5 years ago
I would not recommend this outfit. They are not timely and not clear. I would recommend going anywhere else for better service.

  Michelle Blaese
6 years ago
They are always helpful and willing to do what it takes to make their customers happy!

  Mi Sha
a year ago
Great customer service, Wayne is the man!

  Lora Morozova
3 years ago
Very nice operational work, mistakes are found quickly. respect

  Carlos Renteria
6 years ago
Really bad customer service, called many times for parts dept, never respond!!!

  Master Service Group
6 years ago
Very friendly and helpful staff and good service.

  vinayak malik
a year ago
Good service nice staff

  Marcus Hayes
6 years ago
Quick service keeps our trucks rolling.

  Khochaba Batou
5 years ago
Great service VERY good customer service

  EDWARD CAST
5 years ago
The best place to fix my truck