Elgin Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tetyana Love
2 months ago
Be AWARE of this location, they take out the engine intake filter, when nobody asks to change that.Avoid this dealership location, at all costs. That way if the filter is not changed putting it back can cause engine failure, due to the dust, that can fall into the system.The service manager is rude, doesn t explain anything, no other dealership takes out the filters randomly. I said to change oil and do tire rotation only, they were trying to make more money by fooling clients. The intake filter was clean, but they still tried to convince me it has to be changed. They tried to charge me 170 dollars for oil change and tire rotation on VW Golf! That is insane, and after I said that I saw different prices online, he changed the oil change for 99, and he still tried to upsell the tire rotation for 50 buck, when the coupon on the website is for 25.And after all the service department front desk guy who saw all of this has no professional attitude at all, asking what am I going to do on the weekend, even after he spoke with my husband on the phone.BEWARE OF THIS GUY And the manager of the service department had no response concerning that. It s was not the first time servicing on this location, but surely the last one. AVOID

  Sean Frain
a year ago
I asked a sales person on an suv that was a non Volkswagen if it had third row seating. His reply he did not know it's not a Volkswagen.However he did work for the company that was selling the car.Time for some product knowledge training from management, or learn how to use google.

  Saif Lambaz
2 months ago
The service department and staff are second to no one. You will pay OEM prices but the work is clean and on time.

  Richard jurczak
2 months ago
The place to get your Vw serviced. Appointments are recommended.

  Meghan Iwanski
a year ago
The gentleman at the service center that was helping me today (I believe his name was Erv) was fabulous. He was very kind & kept me updated on the status and any miscellaneous things that came up with my car. I ll definitely continue coming to the elgin location for any services I need. The experience today makes me glad I bought a Volkswagen!

  Daisy
2 years ago
Don't recall the name of the tall gentleman that was helping me and my husband. Even though we did not purchase a vehicle he was polite answered all of our questions and recommended vehicles in our price range. He did an amazing job the location is just limited in the car selection which has nothing to do with him.

  Chris Olsen
a year ago
Well, they "fixed" my Tiguan, then I had to bring it in again. The service writer (Alex) is nice enough but it would be better to do a more thorough job the first time vs multiple days of being inconvenienced. (Sunroof problems)

  Erick G
a year ago
Went in for my 10,000th mile inspection & oil change, got my car back & after about 100 miles of driving my check engine goes on. Needless to say am not going back to this dealer. Im at a different VW dealer today to figure out what they did wrong. When you buy a brand new car & take it to the dealer you should not be having these kind of issues, these are the kind of issues you expect from a Jiffy Lube or PepBoys. Very disappointed in Volkswagen.

  Sanja M
a year ago
Great customer service! Worked with Adnan who is super attentive and kind. Reliable cars!

  Eric Homa
3 months ago
Best place to buy a car .

  SHANE SOLANKI
2 years ago
"Best Car, Best Agency, Best Customer Service, Bought Ever First Volkswagen Car in Family"

  Adam Williamson
2 years ago
Quick service, staff answered all the questions I had.

  Mishty Binte
2 years ago
Always a pleasure.