NAPA Auto Parts - Elburn Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donald Smith
6 months ago
I've always had good experiences with the NAPA Auto parts in the area. This one is no exception. I was looking for a cheap pair of brake pads to hold me over. They had by far the lowest price @ this location, even comparing them to O'Reilly and AutoZone and any of the other big national chains.I went to pick it up. Arrived before I was supposed to. I went back out to my car and the kid pulled me back in before I drove away to let me know the part just showed up.And to my absolute surprise, it even included some hardware that I thought I was going to be reusing. It's nice when you buy something and there's more in the package than what you expected, so you can do a better jobNot my first time shopping here and it won't be my last. Great prices. Great service. Great availability.They should be far busier than they are. Good job!

  Chanel S
5 months ago
Jamie and all the staff are helpful and informative. I buy almost all my cart parts at the Elburn Napa location and never have problems.

  Chandler Bohlen
2 months ago
I got stranded in Chicago on Monday because my truck needed 2 new batteries so I went to a Napa closest to me in Chicago. I realized the old batteries were purchased 05/28/22 making them less than 2 years old so I tried to get a warranty service from where I purchased the batteries "Elburn" but they would not honor the warranty because "I had not purchased the new batteries from them" I called twice to see if they would honor the Napa 2 year warranty but they would not

  Wendy Murphey
5 days ago
Staff is always friendly and helpful.

  Sydney Torrente
a year ago
One day I found myself in need of a rear wiper blade for my old girl Mary Margaret who just so happens to be my late 1999 Honda CR-V, after setting out on a journey to find an affordable rear wiper blade, I found myself at the Elburn NAPA. Due to my lack of rear wiper blade on this rainy day I was in a bit of a not so pleasant mood. I walked into the double doors and immediately found myself unable to see over the shelves due to my five foot one stature (knocking off one star because short people lives matter) I trudged my way through the aisles and made my way to the counter. I looked up and saw this gorgeous young man, with long, beautiful flowing locks of brown hair and a beautiful pair of ice blue eyes. I was so taken aback by this absolute dream of a man. I locked eyes with him and immediately forgot what I came in for, luckily, RJ has the "NAPA know how" if you will, and read my mind, knowing immediately what I needed for Miss Mary Margaret. A few short moments later, he rung me up for a great wiper blade and I got a cute, smelly thing for my car too, how nice. Not only that, he suggested a great wiper blade brand, and even came over to my house to install it for me, we got dinner afterwards and he went on his merry way knowing another customer was truly happy.

  Vanessa Fania
3 years ago
Wow!! Bill is the best! He went above and beyond to make sure we had the parts we needed to fix my daughter's boyfriend's car the day his car was out here. Bill definitely earned our loyalty for the Elburn Napa store today!!

  Ray Freundt
7 years ago
Jared the owner is a great person to deal with. I met him in 2006 and only shop in his store for auto parts. They always seem to have what I need and if they don't it arrives very quickly to the store for pickup.

  B
4 years ago
Bought an ac compressor went out in less then a year . it was warranty but had to pay for oil and freon . Number two went out in less then six months they didn't warranty it . I bought a different brand from bumper to bumper no problems all summer . Napa wound not warranty the old unit that was still under warranty. Never buy from them again out over $250 +

  Matt Porter
11 years ago
I own a speed shop RP Custom in town and these guys are very helpful and always get the parts i need that day or will go out of there way to get them asap... Highly recommended.

  Cin Rog
5 years ago
Called earlier today, got hung up on, called again and I told the guy that they had hung up on me after waiting on the phone for what seemed like forever and he didn t even apologize. Asked to place a part on hold, didn t bother asking for my name or any information until I said something and acted like he didn t have time to help me. Just plain rude.

  David Morales
5 years ago
If you have bad things to say about this business, then shop else where and take your negativity with you. Great place to shop! Friendly staff and have a huge inventory.

  James
2 years ago
Always a great place. Any Napa the owner purchases becomes are more reliable place

  Harry Hartman
2 years ago
Professional and courteous. If they dont have it they will within 24 hours. Love going in there.

  Fugi Crowbar
5 years ago
Very nice place. The employees are very helpful and respectful. Have all the things you need.

  Ian Engberg
5 years ago
Great place and people. I drive past another parts store to go here.

  Matthew Bromeland
a year ago
Good inventory & helpful employees!

  WILL G
5 years ago
Friendly, knowledgeable customer service personal and a good stock of parts.

  Moray Black
6 years ago
These folks prove that the slogan NAPA KNOW HOW is no spin. They are the real deal if you have any questions.

  Mike Stammet
5 years ago
Always very helpful and have what I need or will get it glad to have them

  Alex Hernstrom
3 years ago
They always take care of all of our business needs!

  Jon Roberts
6 years ago
Very clean and updated. Counter staff is very friendly and knowledgeable.

  Marvin Rohde
6 years ago
they need to hire some help that has half a clue bout what their doing!!! WOW!!!

  Gs satellite
6 years ago
The guys here were very helpful and nice!!!

  Gabri�lle Simonetta
7 years ago
Unreliable Employees who are late and can't send parts on time.

  Al White
5 years ago
Friendly helpful staff.

  jesse sanchez
5 years ago
Nice and friendly people

  John Davis
6 years ago
Great service!

  Trudi Gombar
a year ago
Very helpful

  Mike Decker
4 years ago
Nice. Friendly people.

  Willie Newcomb
19 hours ago
I am new at changing oil in my vehicle. Do NOT GO HERE IF YOU ARE A NEWBIE!! First, the lethargic young man at the counter told me I should go to their competition to by a jack and jack stands. I asked if they were familiar with a part. The friendly fella behind the counter sneered at me and said he never heard of it. I didn't dare ask any more questions. On my way to AutoZone.