Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Luke Koester
a month ago
Received some of the best service in the industry from Mikayla and Maddox, great friendly service. They were super detailed and respectful in explaining everything. And they were respectful when asking me if I needed lights/wipers/filters etc. They went above and beyond with making sure I knew what I was getting.

  America Patton
a month ago
If I could do zero stars, I would without a doubt. We will not be coming back to this place. The employees will scam you out of your money. Came in for a $50 oil change with my boyfriend and my one year old. My one year old got fussy my sitting in the car so I took him outside while my boyfriend handled the payments for mine and his car. An oil change ended up being and oil change, new windshield wipers, two new filters and a new lightbulb in the headlights. This was all taken place when I was outside. I did not see the receipt until I got back home to bring everything inside. Tell me WHY I would need a new light bulb if my entire headlight were only a month old ALONG with my windshield wipers. They looked the same before and after going to Valvoline. My $50 oil change ended up being $175 for things I did not need. My boyfriend was greatly taken advantage of and scammed. If I can edit, I will upload the picture of my receipt when I get back home.

  Tiff Godert
2 months ago
Will never come back. 10-15min oil change signs need to come down, and don't respond saying it depends on the service the vehicles infront of you get. One car infront of me, over 45 mins then it was my turn for basic change. Nearly an hour. Guy kept bouncing between bays but very clearly fully staffed. Expensive. If I'm in bay one, I don't need to hear if the car in bay 3's taillights are good. When I say don't check my air filter, don't tell me "well we are going to check anyway." Respect your customer's requests & their vehicles.

  Dave Westemeier
3 months ago
Don't go here if your on a schedule and all you want is an oil change. It took a little over an hour for me to get out the other side...... they are all about "add on" sales as i watched the customer ahead of me and then tried the same on me. Preforming other services are fine if thats how you want to run your business but kind of annoying when your looking for "an oil change in about 15 minutes" plus the vehicle ahead in line. Prices are higher than going to your dealership. I don't plan on returning. If i could have backed up and left i would have. All the yelling to each other in the bays was a bit much.

  Leah Hanfland
4 months ago
Had a great experience at Valvoline. Our hybrid was having some issues, and they took take extra care to make sure we were good to go before we left. Mikayla was a huge help and explained everything to us.

  Jacob Wernsing
2 months ago
Way to expensive for the service and quality they offer. Employee's have Little to no experience. Was a great location before Valvoline took over, don't waste your time or money.

  Brit Elam
2 months ago
Took my car in for an oil change and got amazing service. Chris and mikayla keep up the amazing work the best customer service experience versus pensoil and Walmart. I highly recommend going here.

  Christine Clouse
4 months ago
This was a drive thru oil change. So fast, we ate breakfast while they changed the oil. We were on our way to a wedding in Kansas, our oil light came on, on the way. Thanks for changing our oil!

  Shane Brinkman
2 months ago
They were very polite, quick and through. Almost to through. But that's how they do things there.They will definitely get my business again

  Truax Valeth
4 months ago
A little pricey but there is something to be said for people who know what they're doing. I'd rather pay for experience and have it done right the first time than have to pay more later because someone doesn't know what they're doing. Very friendly people.

  Sherry Bruell
3 months ago
Worst place ever do not go here they scam you I had work done on 11/20/23 to have my oil changed and all my food checked since I just bought the vehicle used Michaela the manager there told me I need a new serpentine belt I said okay how much she told me I said go ahead and put it on I waited about a half hour for them to go get the belt and come back it took four of them three people with pry bars plus herself to get this belt on I made a comment about how the old belt and the new belt were different sizes she said the old belt stretches over time but it'll be okay she told me go ahead and start my engine up I went ahead and started the engine up she had flashlights up on top of the engine when I started it up the vibration caused them to go down into my engine and the flashlight shattered either in the engine or underneath don't know but I asked her if there was anything wrong with the car she said no everything's good on January 4th my truck started making vibrations and a noise that I've never heard before took it to Effingham Tire and Auto Center and come to find out the belt they had on there was the wrong belt it was for a different year on my truck with them putting the wrong size belt on created the pulley and tensioner to bend and also there is a chip in the fan blade and it's slightly bent I've contacted Valvoline numerous times they refuse to speak to me after the first time I talk to Michaela let her know what happened she said she was flabbergasted at what happened and she would contact the area manager who in turn never contacted me I waited a couple days turned around and called back all I wanted was the corporate number which they refuse to give finally upon getting the corporate number I filed and made a claim I have all the documented paperwork but yet the Effingham Valvoline still refuses to talk to me and fix the problem cuz my truck is still not right

  Chris Sarver
11 months ago
Went for a routine oil change and they have spilled oil down the entire side of the motor. There is also oil on the liner under the hood of my car. Also left some rubber weatherstripping off so it then blew around under the hood of my car. Not the same service or quality of Pro-Lube.Service: Oil changeService: Oil change

  Jessica Feller
9 months ago
$100 for an oil change is absolutely ridiculous. I was asked if I wanted my wiper blades replaced for $24.99 then found out it was $24.99 per blade! Absolute joke! You guys don t come close to the amazing service pro lube provided. I will never return.

  Skylar Rogers
9 months ago
The old place was awesome, but this new one took it up several notches! Matt (Lane 2... you know who you are) took care of my "Diva" and checked everything I was concerned about, and if it wasn't a concern, he let me know (rather than trying to sell unnecessary parts). They're extremely organized, and (if you'll pardon the pun) run like a well-oiled machine!

  Marc Marc
8 months ago
Got my oil changed 3000 miles ago. Decided to do it myself today. Found out my Oil Plug was most likely tightened down with a 1500 ft/lb pneumatic impact because it wouldn't budge by hand. Put a torque wrench at the max and it was more than 150 ft/lbs. That's as high as my torque wrench goes. Had to use a breaker bar and a hammer to break it loose.After that, I couldn't remove the oil filter. This is on a Ford Edge and it's the easiest filter to remove. Not after Vavoline got ahold of it. My oil wrench snapped because of the amount of torque applied on installation. Now I have no oil in the vehicle, can't drive anywhere, and the old screwdriver method isn't going to work either.Thanks Valvoline! How about you hire people that actually care about the customers cars instead of some jerk wanting to over torque everything.EDIT: Valvoline came to my house and removed the oil filter at no charge. Changing my rating from 2 to 4.

  Gabriel Waldhoff
4 months ago
Quick and efficient staff. Very friendly. They let you know the problem right away and give affordable options.

  Alexis Marston
5 months ago
Customer service was great, had us out in less than 15 minutes, Kayla was really helpful.Services: Electrical, Oil changeServices: Electrical, Oil change

  Alayna Honn
11 months ago
Do NOT go here. Got an oil change 2 weeks ago by a girl that was training . Charged me $135 and after 2 weeks found out All of the oil she had put in leaked out to where I had 0 oil in my car after driving it back and forth. Come to find out she did not put the gasket back on my plug. Very scary and I m glad I caught this before my car was completely ruined. Will NEVER be using this location again.Service: Oil change

  Wes Sowell
11 months ago
This place is garbage. While they put on a great show, their prices are ridiculous. They charge for an oil change almost twice as much as the Ford dealership charges for an oil change and rotation on one of our service trucks.

  Richard Bouton
11 months ago
Great friendly service and I got what I needed , an oil change. Warm friendly service which is fast. I was from out of town and visiting family. I'd go there again if I needed servicing for my engine

  Angel Bussert
8 months ago
The team here did a great job. They told us everything they were doing and what they were checking for. We just moved to a near by town and this will be my go to oil shop from now on.

  Kevin Perkins
9 months ago
Poor service, high price, huge change from previous establishment! Put wrong viscosity oil in from previous change. I requested what I had, not what I received. Must stay in car while servicing, no way. I will not return.

  Charles Philip Lewis
11 months ago
Our usual oil change place is under new management. We had to resubmit our info for their records. They remodeled the waiting area and put in restrooms. Great communications between the workers.

  Anthony Bryant
8 months ago
Stopped here to get my van service asked if they filled the brake fluid reservoir the guy said no they could not do it but the paperwork says that it checked out okay um. Then how did or can you check it without taking the cap off which BTW it's lowService: Oil changeService: Oil change

  Faith Ellison
9 months ago
Mikayla, super kind, efficient and very attentive to the customers, keep her! You can tell she loves her job, and she s good at it!

  Cody Slifer
10 months ago
Prices are double from the previous company that was there before. They constantly hound you about how you need this or that even after you tell them your not interested and they claim being short staffed even when there are 6 people running around.Service: Oil changeService: Oil change

  Jo H
11 months ago
You sit in your car while 6 men run into each other like keystone cops. Lots of screaming.. BAY ONE!!FILTER!!! NEXT! I will never go back.way too loud and ridiculous!

  Ronnie LaMar
2 months ago
Great value. Very fast.

  Michael Meyer
7 months ago
Poor service. Parts left off and loose. Expensive and tried to upsell services not needed.

  Chris Clay
10 months ago
Got an oil change on Friday and ever since the following day my vehicle is making a horrible sound when I accelerate.