Dobbs Tire & Auto Centers Edwardsville Troy Road

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tony Nepute
a week ago
Told motor mounts were causing our car to shake. $1600. Went elsewhere, motor mounts are fine. Was a bent tie Rod. $300 out the door at Marks Muffler. Stay local and save money. All issues were resolved, super friendly staff.

  Anthony Greco
5 months ago
I called the Edwardsville branch to set up an appointment. I managed to talk with the manager Tony. I needed to get my brakes checked and asked a general price range of how much that would cost. He was very helpful and explained the best case and worst case scenarios. I explained that I was able to pay $1000. The next day I come in and I am greeted with friendly and professional staff. I go to the waiting room and about 10 minutes later a staff member comes in asking if I live close by and was willing to drive me to where I live instead of waiting there. I was very thankful at the thoughtful offer, but declined in the end. After they got done, checking my brakes, I was informed that it was the worst case scenario and that the service would originally cost around $1200. However, the bill I received was around $972. I asked about it and Tony, the manager mentioned our conversation from the previous day about how I only had a budget of $1000. I explained that the $1000 was an estimate and then I was able and willing to pay the $1200. Tony and the staff were insistent otherwise and I only had to pay the $972. I would like to thank the manager, Tony and the professional staff at the Edwardsville branch of Dobbs tire and auto centers for being so understanding and acting with Grace regarding my situation. I would definitely personally recommend going there if you have any vehicle troubles.

  Roberta Rochester
2 weeks ago
Dobbs Tire and Auto in Edwardsville staff were professional, friendly, and knowledgeable. I dropped in to look at tires. The tires I wanted were in stock and they were able to take care of me right away. This was my first visit after recently moving in the area. I will definitely return to have my car serviced as needed.RMR

  Dawn Freed
3 months ago
Excellent customer service! We stopped here 20 minutes before closing, on our way back home to Indiana, as our rear tire blew out. They were quick and very fast. We were back on the road within an hour or so! Definitely saved us a massive headache trying to figure everything out. We will definitely be sure to come back, if we are ever back this way!

  SteveGina Scott
a week ago
Web site sent me to the wrong size tires for my car. The immediately replaced the tires to the right size and to boot gave me a $75 gift card. Great place to do business with.

  alan chagoya
3 months ago
My car broke down in the middle of the night during a snow storm and had my car towed to the shop. They called and let me know what it would take to fix and had the parts ordered and installed by noon. Was still able to finish trip thanks to their hard work! I really appreciate you all!

  Jordan Smith
4 weeks ago
Worked well with figuring out my needs in a tire and getting me the best deal possible. Very personable at the front counter.

  Kelseigh B
a week ago
They were great got me in and out in one day. I was very happy.

  Mark D
7 months ago
My car started making grinding noises such that I thought it might be a brake pad that was stuck against the rotor. Tim helped me out and turns out it was part of the splash guard (metal) that was dragging on the road. Tim was not only honest about the issue, he was one of the best examples of service-oriented approach I have ever encountered. He was courteous, knowledgeable, professional, and went above and beyond. The service was so good I m considering going there (45 min away) when I need new tires simply because of the amazing service.

  Ana
a year ago
I want to thank Tim at the front for his help. We're driving through the highway to St Louis. Our left front tire went flat. We pulled over to the nearest town Edwardsville, IL. It was close to 6pm. We called around to see if any tire place can help us. 3 business turned us down. We called Dobbs. Tim said we close at 6 PM. However, if you can be here before we close, I can can see if we can help you. We're there in 10 minutes. Tim found a tire, which was the only one for our car. In 30 minutes they replaced the tire. Thanks you Tim and all the staff. Tim deserves an award for excellent customer service.

  Cherylou Montefalcon
a week ago
They overcharge you for everything and yet don t know if it will fix the issue. I would not recommend this place.

  Linda Hoggatt
3 weeks ago
Called for an appointment for oil change and tire rotation. They got me un when it fit my schedule. I'll be back for my next oil change or whatever may be needed.

  Karen Scanlan
6 months ago
Eric and Tim, at the Edwardsville/Glen Carbon location, were great at helping me out while I was aggravated from an experience at a competitor's shop. Said, large company, did not even have the "required tool" and had me pay before theybeven took my car back. Eric & Tim graciously answered alllll my questions and dealt with my frustration. They got my car in (and out) the same day and kept me abreast of everything. I have decided to move all my auto needs to their shop. Note: I don't even live in Edwardsville/Glen Carbon. These guys deserve to be acknowledged by their management.

  Tharen Lowery
5 months ago
Fast service!! I went in for an emergency slow leak tire and done within 2hrs. I highly recommend going to Dobbs.

  Motasem saleh
a week ago
Went there for an oil change woke up the next day to the inter-freeze leaking one of the hoses was cut

  Amanda Braundmeier
a year ago
I have used this location for years and have always had the best service- both for my cars and customer service as well. Fixed forever guarantee makes all the difference. The guys are friendly and always give accurate time estimates as to service completion- often getting the work done ahead of schedule. Our family has 4 cars now with teenagers growing up and every one is serviced at Dobbs.

  Sarah Gentry
5 months ago
This was a couple years ago and I haven't been back since. Something fairly routine was going wrong with my car for the make and model and year. I could tell my car was driving funny so prior to going out of town I took it by to get inspected. They said it was completely fine and sent me on my way. I was definitely back a few days later. They diagnosed the issue correctly and told me it was going to be $900+ dollars for the fix. All my research online said it would vary between 100-300 depending on the area. It felt pretty clear they were taking advantage of me. We negotiated it down to 500 because I needed it done asap and called them out on it and I have never been back since. Go to Ron's in downtown Edwardsville instead.

  Tammy Martin
7 months ago
Great experience! We had the worst day on the road and found a fabulous shop to help get us through. Customer service was wonderful. Thank you so much!

  Art War
2 months ago
Good place. Good people. Like the Courtesy ride home. thanks Dobbs

  Nic Nichols
3 months ago
Tony & his associates were great helping me out when I needed the help. ThanksNic

  Lynette Nelson
6 months ago
Above and beyond! So grateful for their help fixing a problem another mechanic caused. Their customer service and work they provided were fabulous!

  Heather Marie
2 years ago
Always great service and thank you for getting me in when a razor blade was in my tire in such short notice.

  Sam Camero
9 months ago
I will not take my car anywhere else! It started to because my parents went here, and it was easier to add me to "the family" so to speak. It's continued because they understand me, and don't look down at me for saying, "My car sounds like it has chickens under the hood." Just cos I don't know the lingo doesn't mean I don't know what I'm saying - and they get it. Also very LGBTQ FRIENDLY!!!!

  Jennifer Buehrer
10 months ago
I had a damaged tire on my livestock trailer and had to pick up a load of starving goats in Millstadt and bring them back to Glen Carbon. The guys were great!! They had my tire in stock and had me on my way in record time. Thanks for the amazing service!!! The "Goats On The Go" says thaaankss.

  John Otrembiak
10 months ago
We were on the road with a tire emergency we called this establishment and they were the best. Great people and great service. Would recommend them time and time again. Ty for being there.

  Jill Windmiller
a year ago
Shopping for new tires is not at the top of my things I like to do, nor is spending over 1K on something that is not fun! But Dave at Dobbs gave me a better price than competitors, and I liked his approach. Tires had to be ordered, came in next day and I am on the road with new tires, and a pretty sweet deal. Give them a call, or stop in to get an estimate!

  Julie Daub
a year ago
Had car trouble while traveling across the country. Took car to Dobbs Tire & Auto Edwardsville, IL. Though they were booked with work, they immediately assigned a tech to work on our car - even unhitched the UHaul trailer and hooked it back up when they were done. They were kind, helpful, understanding, and quickly figured out the problem and repaired it. Special thanks to Tony and Hunter who went out of their way to help us. I cannot begin to thank the staff at Dobbs for their help during this stressful event. Best car repair experience I've ever had.

  John Griswold
a year ago
We ve used Dobbs for all our oil changes and tire purchases. This week we asked them to have a look at an old truck we bought, and because I had to bring it back after the first repair, they comped us parts and labor that would have cost hundreds. So grateful and surprised! Thanks, Tony and Andy. You ve got loyal customers for good

  Kevin Davenport
a year ago
The service was excellent. I thought I had made a mistake with the tires I chose and was going to have to have them removed . They were going to do it no questions asked! Ended up being the right tires so it worked out. Both the managers were very patient with me even though they were very very busy. On top of that they were cheaper than any other tire installer in the area of Edwardsville Il. I had an appointment and they got it in right on time. I also could see they were very patient with all the other customers in front of me. The next time I need tires or something else they will be the first shop I call!

  Austin Randall
a year ago
Really nice staffing across the 2 different Edwardsville locations that I've been to. They worked on my 04' mystang involving suspension work. Several parts replsced imcluding ball joint and camber on both sides. As well as front end alignment. Price was right, it drives good as new, not much more i can ask for