Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chrissy
3 months ago
They were very helpful and was able to give me my doordash discount without having to order online. They also made room for me the same day, so I could get back on the road making money. I definitely will be coming back in two weeks to buy my other two tires!

  Julie Dennis
4 months ago
I came in one evening frantic because my battery would die if I shut my car off. It was 30 minutes before they closed. The lady inside that helped me was very caring and compassionate. She did everything she could to ensure that my car would be done tgat evening. The gentlemen in the shop were very kind and quick to get started on my car. I m truly appreciative of the great care and customer service they provided to me!!

  Stefon Jackson
3 weeks ago
I came in for a simple tire plug and ended up waiting almost a hour for that mind you it was like 1 car ahead of me and they left shortly after I got here.. they just move very very slow..

  David Norman
5 months ago
I've been getting alignments done here for a number of years they always do good work their prices are great and I've always had good luck however today I dropped off my car for a 2:30 appointment and almost 2 hours later they haven't even pulled my car in and didn't even bother to tell me in any way shape or form that they were running behind they could have easily called me and told me and I wouldn't have come to leave my car down there for over an hour and a half for no reason whatsoever so they used to have a five star review and now I'm going to be nice and give them a two even though they deserve a one how unprofessional!

  Donna Dalrymple
2 months ago
They told me I needed a new battery and so far my car has started in this below o wind chill weather.

  Dennis Mason
2 months ago
They were very helpful and did a great job ..would recommend them to anyone ..thanks ..

  Bryce Randles
a year ago
Took my Camry in for a scheduled brake and rotor repair which should of been a quick fix. It took them a day to even look at it. When I brought it home I heard a clunking sound in my rear drivers side rotor and it was the emergency brake bar just off inside in my rotor. I brought it back again luckily only took an hour or two but as I go to start my car the battery is dead. I ve never had battery problems until now. I definitely wouldn t recommend this place unless you want more problems with your vehicle. Would give them a zero stars if it was an option.

  Michael
8 months ago
I went there for a oil change and they had only 1 car in the 6 bays. It was around 12:15-12:30 and one guy went to lunch and what I saw was one guy there and they said not until 3:00 so I went to jiffy lube, I forgot to tell you, you could of made almost $1,200 plus out of it, your lose.

  Rebekah Eckhardt
a year ago
This past summer I pulled in right around closing time with a flat tire. The team was leaving because it was end of business, but decided to stay and help. I'm a single mom and it was my daughter's birthday. It meant the world to me. I would highly recommend their services to anyone.

  Don Lewis
a year ago
Went in to have my brakes looked at. They determined that they were all very good even though the front r/h brake was a little noisy. They felt that the material that the brake pad was made up of was causing the concern, but there was nothing wrong with my brakes. I was told that if it was that big of a concern it would cost me 400 bucks to eliminate the noise, but they didn't recommend me doing so. Cost me only 25 bucks and I left. Funny thing is that my brake has never made any noise since, knock on wood. They could have taken me for a ride, but they were honest. Can't beat that!

  Heidi L
a year ago
They are the best!! My car was broken down and I was absolutely stranded with 3 dogs in my car with me. They got me in the same day and let me and my dogs wait in the waiting room out of the cold and were super fast and friendly. Definitely saved the day!!!

  Shawn Superman Knowles
2 years ago
Needed a battery installed and was on a time crunch. The gentleman at the front desk was amazing! Checked with staff, came back and said we can do it. Had me in and it under 45 min! Great work and 5 stars for excellent service and excellent work!

  Cassie thielemann
a year ago
Everyone was very helpful. They treated me very well. I was worried that they were going to treat me, like I didn't know anything, but they listened to my concerns and made me feel like I was a number one customer.

  Anna Springer
3 years ago
So impressed! My windshield wiper quit during a rainstorm, and I was stranded in East Peoria. I took my car in, hoping that maybe they could fix it, but figuring they'd charge me a ton because they knew I was desperate. They fixed the wiper and charged me nothing! I've always appreciated their fair prices, but this was above and beyond! I'd highly recommend them!

  Melissa Coulter
10 months ago
Came in with a nail in my back tire. Ended up getting two tires put on the back, only to find a few days later they rotated the tire with the nail to my front tire. Thankfully I had pictures of the mail that matched and saved the two back tires to prove the ones they took off had no nail and no hole in it.

  Justin Montgomery
4 years ago
They were fast and professional. I had to do an alignment and it only took them 35 minutes from check in to drive off. As far as the quality, we will have to see but I doubt there will be any issues. I took 1 star away because the mechanic that worked on it left grease on the exterior door trim and a few places on the interior. Nothing a good wipe from a micro fiber cloth won't fix, just annoying.

  Quentin Smith
a year ago
Stopped in at Goodyear to get a tire repaired. Tire was beyond saving, which was understandable. Gent working the counter got a bit snarky when asked if the $170 tire quoted was the only item in stock. Ended up down the road at East Peoria Tire, got a better grade tire (and courteous, snark-free service!) for $30 less.

  Jamal Hudson
2 years ago
I bring my car here on September 2, 2021 for the free car care check. The technician Tim was the one who looked over my car. He tells me that I need the 2 front lower control arms replaced. He tells me that the 2 front outer tie rods needs replaced, he says the 2 front wheel bearings hub assembly needs to be replaced, he says that both front axles need to be replaced, the funny thing about this I had all these things replaced except the wheel bearing and hub assembly. Then he gets to telling me all these outrageous prices for the parts and labor. When he's done I then tell him that I just had all these replaced already except the wheel bearing and hub assembly and it kinda startled him his come back was I need to take it in on the warranty for the parts and labor that I had done. I told them I'll get with them when I'm ready for the work. Upon leaving I get the paperwork back but all the services and prices weren't on the invoice, I go back in and ask where the invoice for the things Tim said I needed, they act like they didn't know that I didn't have the paper, so they copy it onto another sheet of paper. I needed this so when I take it to another shop that I'll for a second opinion, which I already knew I didn't need these things. I go today September 8, 2021 to another shop and they do the same inspection, they didn't find anything what Tim said, only thing was true was that I needed was front wheel bearing and hub assembly for both sides and front struts (I already knew this)but Tim didn't say anything about the struts. Tim tried to get me to pay for services that I didn't need. I will be calling corporate on this location and inform them on the shady employees that they have working there, future customers please be aware of this location and Tim

  Jeff Johnson
5 years ago
Sudden brake problem 50 miles from home on a Sunday. They were open with a mechanic on duty and a block from Costco where I was headed anyway. I had no appointment of course but waited 45 minutes and they got me in. Problem wasn't serious and they checked everything over so I could drive home without any concerns or problems. Very grateful for the great service! Price was reasonable also. Thanks!

  Maddie Molidor
2 years ago
Lisa and Wally went out of their way to fix two damaged tires on my car, the service was great. They even stayed late so I could get back on the road. They were both very friendly and knowledgeable. My day would ve been ruined without them!

  Andrew Stidham
3 years ago
Went in for a oil change and a 29 point inspection. I had some vibration and a brake light and check engine light on. When I wen to pick up the vehicle the lady at the front desk didn t recognize me when I walked in then just tried to had me my keys and not go over anything the mechanic found. I had to literally ask then she couldn t read his writing I didn t get a copy of what he wrote on my invoice either which I thought was weird. They didn t check the light or anything else and she told me they wouldn t unless I asked. So what was the 29 point inspection for? They didn t do it and I specifically asked them to. So now I have to take it somewhere else to find out the things I need to fix that s the only reason I took it there to get the oil changed was the inspection. I ve had several problems with them in the past but I gave it a couple years thinking they may have new staff but nope just as incompetent. Also I didn t like how she had me sign the invoice without going over any of the cost or labor with me after I payed literally slapped it down and said sign this.

  Anita Smith
2 years ago
Always have great service here. Wally Chicon has excellent customer service and always takes care of our car/truck service needs quickly and professionally. Would recommend them to anyone that needs service or products for their vehicles.

  Timothy Marti
3 years ago
I do not recommend this place. Had a bent wheel, which they showed me but, a few minutes later refused to let me get part number from wheel so I could order a new one. Upon returning home, removed wheel to get part number and found wheel weights were falling off because they didnt bother to clean the wheel where the weights were stuck on. I have many years experience in the automobile business. This is highly unacceptable. Well, I am now going to ad to my review!! Found out that they did not remove the original wheel weights when balancing the tires and they didnt clean the wheels off when putting new stick on weights on so within a week they fell off and my tires were out of balance. Purchased new wheels to solve my original issue. Stopped in today to give them a chance to take care of it. I was very polite as I have worked automotive retail before. I asked to have my new wheels installed and asked if they would be willing to discount the service due to the fact that they were not balanced properly. The service writer(assuming manager) was extremely rude, told me, " to be candid with you, I dont believe I want to work on your car" I thanked him and left. I have never been treated this poorly by any business and will be sure to let everyone know how rude the employees are and that you have terrible service.

  Jared Sheckler
4 years ago
I had an issue with my truck that needed addressed immediately. They were the only shop to get me in that day, and worked non stop to get me back on the road. As well as working on other people's vehicles. Great service. Good people. Thanks guys!

  Kyle Wiles
3 years ago
I had an appointment, but they acted like I was lucky they could work me in and warned me about the long wait I was in for. Normally appointments guarantee that you get in reasonably close to the time you set. Also, it seemed more expensive than other shops I've been to.

  UNCLE BARKY
2 years ago
I had a flat and blew a hole in my tire s sidewall. Obviously, I wasn t going anywhere like that. Wally, Lisa, and the rest of the crew at East Peoria Goodyear went above and beyond to get a new tire fitted and get me on my way. They were friendly, professional, and didn t charge me an arm and a leg. I ll definitely be back.

  Brandi Britton
2 years ago
I would like to thank the East Peoria Goodyear employee's that took such excellent care of me today. You were all amazing. I'm from out of town and while heading to Peoria on the highway, my low tire pressure warning came on. My tires are brand new, so I knew that meant only that I had a punctured tire. So there I was, driving around an unfamiliar area (Pinecrest), looking for a gas station air pump and praying that I wouldn't be stuck on the side of the road with a flat on a pickup truck with locking lugs. I don't know how I managed to stumble upon the ONLY place open that could fix my tire but I'm so glad I did. All of you working today were my guardian angels. You not only worked me in, but also didn't charge me for plugging the hole in my tire.You guys (and gals) absolutely ROCK! I'll forever be thankful for your assistance.

  Ashley Willette
3 years ago
Got a screw stuck in my tire & they got me in right away! I was so thankful & blown away at their kindness. Even helped me salvage my tire to help with finances rather than just saying I need a new tire altogether! Will absolutely be returning in the future.

  CJ Kraft
3 years ago
Excellent service!! I had a piece of metal in my tire and they were super busy but said they would get me in ASAP! And that they did! Super friendly and very reasonable!! I ll definitely go back!!

  Katy Guilliams
5 years ago
Extremely lazy staff. I showed up about a half hour after they opened to get a tired patched up. When i showed up i was relieved to see that i wouldn't have to wait since no one else was there. When i walked in they told me they "couldn't get to it till 10:30". When i showed up this morning NONE of their workers were actually working on anything, All of the shop spots were taped up and the guys inside standing around on their phones. Something that takes a very quick 20 minutes of the time they definitely had is ridiculous they refused to do it. Ill never recommend this place to anyone. IF you're reading this review go to east peoria tire MUCH more friendly and NOT A WASTE OF TIME!