Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chloe Taylor
a week ago
Amazing place! Definitely worth any amount of money!
Tony Butterworth
2 years ago
Stopped here with an unexpected issue, on a long road trip, with a 2 yr old. No appointment and no time to wait. The owner took care of us immediately and helped get us back on the road asap. And wouldn't accept payment for his trouble, saying it was no big deal. His kindness, friendly nature, and help was a big deal to us though. We would highly recommend Custom Auto Repair & Sales - they truly care about their customers. Thank you!
Time
a year ago
Very honest and reputable used car lot. Does a wonderful job with bodywork. If have luxury vehicle that needs work at reasonable price, this is very quality. Bill always works with consumer I m just very happy and knowledgeable he is
dawson
2 years ago
Had my Audi 2001 worked on here several times. They were able to keep it going everytime an issue arose and bring life back into it. My family and I expect quality service, and they deliver on that. This is the only place I trust my vehicle to be serviced, and when the time comes to take it to the shop, I'll be bringing it here.
Kelly Tassone
2 years ago
Great service! He has been servicing my whole family's cars for 4 years. He's honest and knows how to work on Audi's. Goes above and beyond to make sure you are taken care of!
Rebekah
7 years ago
I've taken my car here multiple times and have not been very impressed by the service or friendliness of the workers. I've been mocked a lot for fixing things on my own and they have never been very helpful in fixing my car themselves. I have an Audi Quattro which they say they live and breathe but they couldn't seem to figure out some problems I was having and told me different answers at different visits. I was very excited to find someone to fix my car but they have tried to take advantage of me many times. I do not recommend this shop.
terry kurt
5 years ago
Bill and his team know cars. I am not a car person myself but I trust Bill and his team to work on all my cars. I have bought cars from Bill and he has always been fair and gave me the best deal he could. And I trust him with everything from oil changes to major repairs. I tell everyone I know to go there. Never had a bad experience with Custom Auto.
Jesse King
2 years ago
Everything seems great until you find massive issues with the "repairs" on the vehicle that they JUST worked on. Deny deny deny. They do not stand behind their work or the cars they sell. Instead of working with the customer, they blame the customer. You might somehow get lucky and get something that they didn't completely cobble together to make a quick flip, but I'd choose anywhere other than here when buying a car. Buyer beware.
Ann Cameron Williams
2 years ago
Unreliable. Mechanic was unable to diagnose a simple distributor issue. Took my vehicle to another shop and they fixed it without drama. Left my car at CARS for a week to have a new exhaust put in, and the owner forgot to do it. Showed up to pick up my car as agreed and the owner wasn t there during operating hours, so the business was closed and I was stranded. Weak apology two days later didn t cut it. Nice body work on a paint job but I will never go back. Beware.
Sarah Jackman
7 years ago
Justin always does a great job fixing my car. He is consistently able to make the necessary repairs at a fraction of the cost. Yes, as others have stated, sometimes used parts are utilized. However, they do use new ones when used ones won't do the job. For example, a local dealership explicitly told me to not have the dealership fix it as the part alone would run me $400, as their policy requires new parts. They told me to have someone else do it, someone with more flexibility to use cheaper parts. At CARS, I got exactly what was needed for a third what the dealership quoted me.
Jeremy Kingos
2 years ago
Horrible service and poorly repaired! He sold me a car on 6/11/21 put a used head on it told me how confident he was in the repair when it turn out his mechanic can t even check if all the bolts on the head they claimed they didn t touch! Pulled the valve cover off after a massive oil. Sent him videos ans pictures of the leak was called a liar. I have been an Audi tech for 5 years and worked on Vw for 7.. he s very poor when I asked if juts to cover my parts so I can fix the car. He then decided to block me on Facebook. Do not buy or take your car in for service!
andrew brashaw
2 years ago
Bought 3 different Audi's from him so far.. he's taken care of me so far with any issues.. like anybody, if your good to them they are good to you
Cassie Branecki
2 years ago
Places like this is the reason used car lots and mechanics leave a foul taste in manypeoples mouth. They will sell preowned cars with substandard (and incomplete) work. When notified they throw it back on the customer instead of offering to resolve the issue. It's not just a shady practice but can also be an extremely dangerous one. I would not place my children, family or friends in one of their vehicles. The money is more important then the saftey of their customes. What a shame.
Samantha Golden
2 years ago
I would not recommend this place to my worst enemy let alone friends and family. Their mechanics shotty work could have gotten someone seriously hurt if not worse. They refuse or take any responsibility. You have been warned.
Anastacio Castaneda
2 years ago
I have had several of my vehicles repaired here over the years and I have never experienced a single issue. Amazing place and the people are very friendly and easy to work with.
Billie Stark
7 years ago
Thank u BILL for fixing my heater n my car so me n my children didnt freeze this winter! Saved me $407.56 compared to the other place that quoted me.Ill be back soon for sure! I need a battery! Great service and friendly guys there.
Benjamin Lopez
4 years ago
Bought an Audi from them a year ago in 10 days and haven t had a single problem with it I would highly recommend going here and their very reasonable on their prices they will negotiate and give u the best deal they can good people too go check em out !
Tim Brown
7 years ago
My experience with this business owner was horrible. Wish I had never taken my car there. If I could give zero or negative stars, I would.....unfortunately I have to put one star to be able to post my review. Doesn't even deserve one star!
Logan Volling
2 years ago
Very rude over the phone, has a personality of a cactus. There are plenty of other shops, and car lots in the area I would rather do business with.
Delicia Cando
7 years ago
Great customer service! I Would recommend this place to anyone who wants honest and reliable people. And you can't forget their GREAT prices. 5 stars for sure!
Brenda Leppert
7 years ago
Best car dealer ever, we love our audi and bill and justin are the best never had any problems always there when I need help with my audi .
Craig Miller
6 years ago
Great guys to work with. Really know their stuff on the Audis. The body work that Bill does looks fantastic.
Jeremy Nelson
2 years ago
Would seriously consider looking into other shops before being fooled by these master illusionists, you will only find yourself frustrated from disappointment
Loye William
7 years ago
Typical of this man to have his friends and family to leave good reviews for him because he knows he's a crap dealer. WOULD NOT RECOMMEND.
Craig Miller
5 years ago
They know their stuff on the Audis. Can fix them at a reasonable price. Stand behind the service.
Mike Meyer
3 years ago
Justin and Bill took great care of my Mom's car for her.
carl papa (Blaze6799)
5 years ago
Biggest scam I've ever seen, very disrespectful. The good reviews are family and friends.
Ioannis Karavergos
a year ago
GreT guy, always ready to help and knowledgeable beyond my comprehension. A true Gem.
Kathy Kat Topping
5 years ago
I would recommend this business. They were extremely helpful and courteous!
Maddie Morris
7 years ago
The owner and the employees are pleasant and professional to work with! Very satisfied!