Castle Volkswagen of Downers Grove

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Stagaman
6 days ago
This is what all car buying should be like!Other dealers should come here to see the right way to sell cars and treat buyers. From the time I came in to look at a off-lease 2021 ID.4, negotiate the price of the car and my trade-in, it totaled less than 45 minutes. I got what I anticipated for my trade and the dealership did fine as well. (Obviously, or I wouldn't have the car.) It had a recall to complete, so the dealer provided a loaner until it was completed.There was no sitting for a long time during negotiation, pressure to buy add-ons, or an extended warranty. Everything was quick, professional, and a pleasent process. I can't say enough good things about the team at Castle. Mike Mizwicki obviously values honesty and great service skills in everyone at the dealership.If you are in the market for a new or used VW, I can't reccommend Castle VW of Downers Grove enough.

  Randall Stevens
2 months ago
Just purchased 2024 Atlas and couldn t be happier with the experience. They were fast in the transaction and no pressure!! Will be coming back for next car purchase for sure! Very friendly staff and sales.

  Kacie Wadycki
3 months ago
I love this dealership. Everyone is so helpful and nice! I have now purchased 4 vehicles here and won't ever go anywhere else. The sales department fantastic (Robert Cruz) making sure I found exactly what I wanted. The service (Alex) and billing department (Tina) has always been so efficient and on top of things. Erick Barraza in finance had me in and out in no time. Odis Horne oversaw the entire transaction and ensured it was a seamless process. Fantastic experiences all around!

  Vonte Carter
5 days ago
Quality experience! Shout out to Mike and his team, they help me connect with the car I wanted and with reasonable terms. I would recommend if you are reading this to stop by and give them a chance to provide you with a similar experience like mine.

  Peter Hackenson
a week ago
l called Alex telling her I missed our last appointment to fix interior lights and asked when I could come in - She said, can you come in now. I was there in a jiffy. They replaced the center overhead console. And mounted my front plate, installing Castle Frames. Absolutely Pleased!

  Scott D
a month ago
We were pleased to have all of our vehicle concerns addressed, however we were never contacted when all the parts on order arrived. This was well after our initial appointment and diagnosis. Everything seems to be working perfectly otherwise. Having the car washed was an added bonus....but it wouldn't have taken but an extra 2 minutes to get rid of excess brake dust on the rims.

  Franco Scarpelli
3 weeks ago
Had an oil change tire rotation and a cabin filter replacement.The cabin filter access three of the five screws that hold the bottom of the enclosure were missing access panel to the filter was installed wrong and hanging open.The tires had been rotated as the tire pressure was not set correctly after rotation.The front is supposed to be 33psi and the rear 42psi.I will take care of the air pressure my self.As for the service personnel that checks you in she was great very accommodating she addressed the issues with the screws and ordered replacements.As for the mechanic he gets the two stars for lacking any kind of service skill, I don t like peoplethat have a that s good enough mentality . He at least got the oil change correct, I hope, all I can do is check the oil level.

  Leo Danielides
a month ago
Service Department is always accommodating and pleasant to work with. I do not think any enjoys the hassle out of removing one's mode of transportation and the inconvenience but there is something to say about just being treated right and feeling taken care of. Alex is primary person in almost all the cases and has just made it feel like one of the family and has my back. World class customer service.

  Kristine Rucinski
2 weeks ago
I bought a new GTI at Castle and can't say enough positive things about my sales person, Raj. He was really professional and super friendly. I was apprehensive about the whole negotiating process but Raj made it easy by working with me in a genuine manner. He is an excellent listener and communicator. Thank you again Raj ! I love my new GTI :)

  Kristen Lanenga
10 months ago
If you are in the market for a new car I highly recommend Hyundai Tuscan. It s a hybrid and very fun to drive. First time I ve ever purchased something that was not a Chevy, Ford or Pontiac. Also, make sure you ask for Ron Lubben. He s so knowledgeable, made sure my car was ready at my appointment time, sat in the car with me and set it all up and showed me how to use all my new features. Ask for him, he s the best!

  Rosa Berardi
5 months ago
Purchased 2024 Atlas Cross Sport. Our car purchase experience was excellent. Salesperson Roger did a great job showing us the vehicle and explaining the features. Sales manager. Otis, was great to work with as well. We highly recommend Castle Volkswagen in Downers Grove.Nino and Rosa

  Jasmine Robinson
4 months ago
Tina, Dominic, and the service staff are incredible. Every time I come here I have nothing but a positive experience. Recently they helped 2 minutes before closing. Two lights popped up on my dashboard and I panicked but I was close to this location. I pulled up pregnant and panicking. They serviced my vehicle so I could feel safe on the road again. Thank you team.

  Gary Tackett
3 months ago
My experience but a new Atlas at Castle was fantastic from start to finish. Working with Robert was great.. knowledgeable but not pushy and efficient/helpful. Thanks to the whole team who got me in my awesome new ride!

  J J
6 months ago
Fantastic service!!! I took my car in today and was helped by Alex she did an amazing job super friendly and helpful. I felt well informed through the whole process about the issue with my vehicle, she explained about my warranty and got me scheduled up for next week to get it fixed. 100% painless. I'll never bring my baby anywhere else again.

  Carola Behringer
3 months ago
Very disappointed in the service department at Castle. I bought my car 7 years ago when it was still Pugi and always brought my car here for service. They are Castle now and my experience has been awful. I had an oil change done in November and they found a leak in the coolant thermostat housing. Estimated cost was $1200 which wasn't in my budget so had to decline repair at that time. Then I brought it back in December to put my winter tires on. Pugi used to store my other tires which was a nice. When Castle switched the tires I was told that they can't store the tires anymore and if they don't fit in my trunk they would have to throw them out. I probably looked shocked and was told I would get a week to pick them up before they throw them out (thankfully they fit). Two weeks later my neighbor sees my car and asks me who put my tires on because they were put on the wrong way (my winter tires are directional which I didn't know, but would expect the service department to know!). He also tells me about an extended warranty from VW for thermostat housing and that my car should be covered. I drive my car back to Castle and tell them about the tires and they don't even apologize, they just put them on correctly. Then I tell them about the warranty and they dismiss me saying it's only for the water pump. I call them back and tell them this is not true because I can read the warranty document. They still dismiss me and tell me a story that the water pump is a different part from the housing in my car and I'm still not covered. I read the warranty to them and they ask for the document number. Then they tell me they can see it now and my car should actually be covered but they are having trouble putting it into the system. They would have to call me back on Monday to see if they "help me get this taken care of". They never called me back so I finally went to a different dealer and it was not even a three minute conversation with their service manager who told me that my car is absolutely covered under this warranty and asked when I wanted to bring my car in! They fixed it last week (under warranty) at zero cost to me. They were amazing. I will never go back to Castle.

  Heather Silva
2 months ago
Alex is absolutely amazing. She is such a kind and helpful person, she explained everything to me and gave me a realistic timeline (even with a snow storm). Definitely will be back because of her amazing customer service and knowledge.

  stacey hockey
a month ago
My sales person was Robert Cruz and he was great to work with! He was quick with answering my questions, up front about everything, and very personable. Highly recommend!

  Nora Hougaard
4 months ago
Robert A. was a an amazing salesman. Eric got me approved quickly and everything else went very smoothly. I bought on Thanksgiving Eve and even though they were closing soon they still took care of me without rushing me out the door. Very pleased with everyone here

  Michael E Spiel
3 months ago
Better communication from Volkswagen customer care is needed. My problem with my car is in the battery. And I don't have any word yet. From Volkswagen on what they plan to do with this problem. Mommy getting approximately 200 miles out of a full 100% charge and this was due to a reprogramming of thesoftware back in October. I don't understand. Why if it's the battery? Why doesn't it show ? What is the plan either replace the battery or take the car back as lemon .

  regina ruffin
2 months ago
Kyrie Crenshaw was the best salesman I have ever encountered! He made our deal so easy. He was well versed about every vehicle, polite, respectful and attentive to all of our needs. If it wasn t for him going ABOVE and BEYOND I would have rated this experience a 1 star.The dealership did not submit the necessary documents for our license plates therefore the temporary plate expired. Thank God Kyrie drove all the way to Indiana to give us the temporary dealership plates.Please ask for Kyrie if you are looking to buy a car. You won t be disappointed!

  Ann Wallett
3 months ago
When I walked in I was greeted by Otis. He is a great guy. Teamed me up with Kenneth who worked with me to find a vehicle that I could afford and classy. I will recommend people to them.

  David Martinez
a month ago
Odis and Dennis helped me with a Maxima SR. Buying a car can be an intimidating/unwelcoming process but after 15 minutes they made me feel like a friend and they recommended what was best for me and not their commission. I will buy my next car from them!

  LaTanya McMahan
a month ago
Alexis the Sales Rep was very knowledgeable about the car. He wasn't aggressive or pushy but allowed us to tell him what we wanted and didn't try to sell us anything we didn't want.

  Laura Mendelsohn
4 months ago
Excellent customer service!! I've bought several vehicles when it was Pugi Hyundai. This is my first Volkswagen and I love my car! Alexis is awesome, he went above and beyond my expectations. Thank you to everyone at Castle

  Eric Schapman
5 months ago
If you want a dealership that communicates poorly, and will sell you a brand new car with unbalanced tires, this is your place.Edit: had to call and beg for my certificate of origin for my new vehicle as well. You'd think people who sell cars for a living could manage putting the proper paperwork together. Wont return, wouldn't recommend anybody to return, this place sucks.

  Justin Malenius
3 months ago
My wife and I worked with Robert Cruz during our search for a new SUV. He was a pleasure to work with. Very knowledgeable about the vehicle and options while not being pushy. Thank you for your help, Robert!

  Ebo
5 months ago
Really snooty B on the phone with appointments. I had a callback from yesterday. She just introduces herself as Castle . Doesn t say Volkswagen. I didn t catch who it was, and she acted like I was an idiot for asking who it was. Train your phone gals that they are not royalty and can easily be replaced. Anyone can do their job. In this case, hopefully better. And job security can come with being polite, upbeat, and helpful.

  Amanda Pena
5 months ago
Special thank you to Robert Cruz for his genuine customer service during the purchase of my 1st VW. Purchasing a car can be stressful, but Robert made it enjoyable. He was very informative and kept me updated throughout the whole process!

  Austin Pappas
a year ago
After searching for countless 2021 used Mazda6 Carbon Editions on the internet, I came across Pugi Volkswagen in Downers Grove. They truly have great prices and customer service. The Mazda6 I purchased from them has a little under 11k miles, no signs of wear and tear, and it cost me the same amount as other dealerships that are selling the vehicle with over 30k miles on it. Thanks to the Josh over at Pugi Volkswagen, the process for purchasing the vehicle went very smoothly. I truly felt like I had someone looking out for my best interest. So, if you ever go to Pugi Volkswagen of Downers Grove to look at vehicles, I highly recommend asking for Josh when scheduling an appointment.

  Laura Jusyte
2 years ago
overall smooth experience! I was helped by Robert (assistant sales manager) and he was very helpful and knowledgeable. He answered all of our questions & had very good patience, didn t rush or push us. I understand it s business but he worked with us & not against us. I forgot his name but the finance guy was also very nice & awesome, working with you to make sure you leave happy and satisfied. Very good service. Highly recommend if you ever need a car or want trade in! super duper happy!