Car-X Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C M
2 months ago
Fantastic service. They were very polite professional and quick. They didn't have any coffee or water in the lobby for customers. They play great music in the waiting room. Plenty of seating available for guests and customers while waiting. The waiting area is extremely clean. They offer explanations and copies of paperwork when you check out. I would definitely return for oil changes on my vehicle. Thank you to the entire team.

  Dream Car Chicago Inc.
3 months ago
Fair prices, good location, fast turnaround. They take good care of your needs, we appreciate the help!!!Mike is an excellent manager and has taken good care of our fleet work, he s able to squeeze our tire/exhaust work in around his retail work.I see a lot of the locals taking their cars here and this shop keeps busy, best to make an appointment

  Donna J. Searcy
2 weeks ago
Thank you MIKE at Downers Grove CarX (212 Ogden Ave) for your honesty and integrity. I drove from out of town and my brake lights & audio alarms went off on my Flex with 160k miles, scaring the life out of me! Mike told me he could certainly fix the problem, but that it was clear to him that I had recent work done and I should check to see if it is still under warranty. I called our usual place and indeed, it is still covered. His honesty no doubt save us a bunch of cash. I am very grateful to him for that!

  Ryan Lachlan
2 months ago
Can't say enough good things about Mike & his team. Was in the area visiting friends when I had an issue with my wheelchair carrying hitch that would have made it impossible to drive to get home safely. CarX was the closest shop and when asked, they said to bring it in, even tho it isn't a general service they offer. Mike and his team made quick work of my car, gave me a complimentary tire top-off, and made sure I was good to get back home safely. Excellent and quick service!

  David Schaefer
3 months ago
I'm sorry for the long note here, but I feel it's important to share the terrible customer service provided by the Downers Grove Car-X manager Mr. Mike Judy. Let me start by saying I've been a loyal Car-X customer for more than 15 years and never had an issue until this new management.I brought my car into the DG location for a regular oil change and while paying, I just wanted to confirm the tires were inflated to the proper pressure as I know there is a slow leak in one of the tires. The manager, Mr. Judy and the technician confirmed the tires had been inflated. I could see the tire looked low but trusted they had done what they said. When i got home and checked the pressure it was only 18psi and not 33psi. Not the end of the world but I don't appreciate being lied to. A few days later, I started hearing a "thumping" sound from a different front tire, like there was a large nail. When I got out and checked the tire, there was no nail or apparent damage to the tire. The next morning, the noise got worse so I took my car to the local repair shop near my house. Their diagnosis ... the lug nuts were loose ... they never tightened the lug nuts after rotating my tires. When I called Mr. Judy to explain my situation, he never apologized but offered a free oil change. I said no, I want a full refund (because I'm never going back there again) and I also think it's only fair that they reimburse me for the cost to diagnose the issue and repair it. Mr. Judy agreed to reimburse me for both. A few days later, I received an email from Mr. Judy saying he would now only reimburse me for the tire repair but not the original oil change. When I called him to get an explanation, Mr. Judy was very dismissive, rude and failed to accept any responsibility by trying to tell me that there was nothing wrong with the oil change and therefore no refund. Nothing wrong with the oil change?? Last I checked, tire rotation and tightening all the lug nuts is part of the Car-X's oil change service. A $50 refund seems like a small price to pay in order to satisfy a dissatisfied customer and make up for their lacking aptitude. Unfortunately, Mr. Judy has zero people or management skills as this would have and should have been handled much differently.All things considered, we are all very lucky my tire didn't come off and severely hurt me, my family and/or any other unlucky bystander, not to mention the car damage it would have caused.

  Jeffrey Smith
3 months ago
My check engine light came on so I called here for an appointment. I was told they would check it out for free. When I arrived, I was told it would cost $100 for an inspection. I just wanted to get it fixed so I agreed. They came back with $900 for an O2 sensor and fuel ratio sensor replacement. I talked with a few other shops and they said that the price was way too high. I declined the repair and tried to use a $10 off $100 or more coupon I got in the mail from them. They said they couldn't accept it since the total was $99.99. Are you kidding me! Absolutely ridiculous. I was able to talk them into using the coupon, but the total still came to $100 with tax. This place is a rip off. Avoid them at all cost!

  Chris Nick
9 months ago
Riders avoid. Place can't even change a 20 inch tire if it's an aftermarket rim. Guy says they are not a tire shop even though "tire" is in their name smh. They dumped my tires by my car and didn't even bother taking them apart

  Tim Velazquez
4 months ago
Tried to get me to pay for a new catalytic converter or 2 rather than check the sensor first. Didn't even check my tires even though the tire pressure light is on. For a $50 oil change to not inflate my tires enrages me.Then they had the nerve to call me about my review. As if anything they could say or do would get me to trust them now.

  David Hasselhoff
6 months ago
Really surprised that an auto repair facility doesn't know much about cars or parts. They automatically try to sell you the most expensive parts on the market. You won't save any money here. They are the same price as the dealer quote I received. However the dealer was more honest and actually told me to buy the part online in order to save $500 and then they would install it for one hour Labor. Now CarRx insists on buying the part from Toyota and then installing it. Nobody wants to throw money away. Especially if your vehicle is over 15 years old. The customer service representative then pretends that only the dealer makes this part.Actually many companies make the part. It is a very common part. When I tried to tell him which auto parts supply stores have it available he acted condescendingly "oh we don't deal with those types of parts suppliers. Dude was a moron. Or maybe he was just a liar because nobody can be that ignorant.Avoid this place. It's amazes me that the dealer had more integrity.

  Andrea Morrow
9 months ago
Fabulous place to get my vehicle fixed. Was reasonably priced compared to other carx and places similar. They have a great mechanic that actually takes his time to truly fix the issues so the car doesn't have to return unlike other businesses of this nature. I think his name is Dominic. He fixed my car and I would recommend him to others.

  Tad Chew
4 months ago
Had a flat tire while in the area for work. Got me in quick, affordable repair, and friendly service. Highly recommend!

  Corinne Raden
3 months ago
Mike, the manager, exceeds in outstanding customer service. He takes the time to explain what needs to be done and is very knowledgeable. He truly cares about his customers and takes great pride in his work as well as his mechanics. You won't find a more honest and caring crew at this CarX!

  Kathy Dining
11 months ago
I had been going to this Car-X for over 20 years, with all my vehicles. NEVER again. This is the 3rd time I have scheduled a appointment, this is the 3rd time I have had to go somewhere else. They didn't attach the motor cover on my car after some work they did, on my way home part of it fell off I had to pull over climb under my car and remove the rest of it. They can't rotate my tires because they can't get them off yet when I got new tires there was no problem. They tell me I need a new air filter ASAP, take it in to get done they tell me its ok.I don't know what happened over there new management, but I sure do miss the old.They will never get another penny from me !!!!!Service: Oil change

  Tiffany Dangles
a year ago
This is the place my dad told me to go to. He had been using this location for over 10 years and I completely understand why. Every time I make an appointment I can trust any recommendations will be essential to keep my car running. They always go above and beyond to help on all the issues and my bill is never a surprise.

  Alex Krumm
a year ago
WOW! My car had it's catalytic converter stolen while in Chicago and Anthony and the team from Car-X were incredible to work with. Not only did they do a fantastic job on the repair itself but they were kind and compassionate the whole time. They even went to bat for me with my insurance company when the insurance adjuster was being unhelpful. They also put up with me leaving the car there a day after the repair because I lived several hours away. Communicative, skilled, helpful, and caring. 10/10 would recommend this place!Service: Auto exhaust system replacement

  RVC Numba One
10 months ago
Got sent here from another car x. Called he guy and told him I had rat damage to my sensors / wires and he didn t even want to help me. Went over there and asked if he could check it out and I could get an estimate. The guy was knowledgeable but sounded like didn t want to help me unless I paid for them to fix the problems on the spot. After pressing him he eventually agreed to go out to take a look but then wouldnt do anything because there were plastic covers on the engine area (could be taken off in 5 minutes top). I would have paid for a diagnostic session if he just offered it. Literally asked him if he was saying he couldn t help me and wouldn t say that either.Dealing with this guy was like pulling teeth. I came back from autozone after using their code reader to figure out the problem, even then the guy was being a pain in the neck and totally unhelpful. He eventually agreed to write up an estimate of what it would cost to repair. On the estimate he put 99 dollars for a diagnostic on top of the other stuff. Dude why didn t you just offer me that before??? He also said the part from them would be more than twice the one listed from autozone. I went to Midas and told him the same thing and scheduled a diagnostic appointment for next week. The guy at Midas was so much nicer and straight to the point and willing to help. Y all could learn a thing or two. Had a good experience with car X in northside Chicago but not going back, at least not to this one.

  Jerry Garcia
a year ago
Anthony and his crew were nothing short of amazing. They were very friendly and put my worried 5 mind at ease. They do great work at a very fair price. I never felt like I was being taken advantage of. Please do yourself a favor and bring your car issues to this location. Thanks again Anthony.

  Pavani Vamsi Krishna Nittala
a year ago
This is a fantastic car repair place. The service is very good and prompt. I was told by another mechanic that I need to spend around $800-900 bucks for a repair. But, to my surprise CarX mechanics inspected and found that it s just a rusted backing plate touching the tyre and making noise. The repair cost is 0$!! Yes it s absolutely free.These guys are genuine and smart. I strongly recommend this place. The manager Anthony is very good and very helpful.

  Emily Jane
a year ago
They took my car in within 2 seconds! They put it up and gave me a diagnosis in a minute. Filled up my tire and gave a quote and had the new tire ordered. This took a total of 7 minutes I was in and out. Tristan did an amazing job. You can tell this tire shop knows how to run a business. Highly recommendedService: TiresService: Tires

  Bob Windisch
a year ago
Have been taking my vehicles here for the past few years and have had good service. The new mgr, Lina, took that from Good to great. Lina not only made sure that an issue with an oil change was corrected, but also didn't charge for any of the parts service time, or oil. Thank you Lina. Your awesome!

  Maureen Miller
a year ago
Anthony Pelikan is the person who helped me. He fixed my tire quickly. He was friendly and helpful. It was at closing time on a Saturday and rather than hurry me out the door he was pleasant and professional. I would readily go back to him for future work. I would recommend this place.Services: Tires, Auto tire replacementServices: Tires, Auto tire replacement

  Louann Allen
2 years ago
I do not remember all the services this CarX has performed for me. I live four hours away but, when I am visiting and I have car trouble, I go to them. I have used them many times over the years. I love this place. Yes, they are honest, fair, competent, and timely. Anthony is wonderful: knowledgeable; respectful; efficient; and very patient. I highly recommend CarX at 212 Ogden Ave. Downers Grove. They know what they are doing and they are customer friendly; an excellent combination.Services: General repairs & maintenance, Brakes, Brake service & repair, Oil change

  John Robin
a year ago
In October 2021 I paid Car-X on Ogden in Downers Grove IL $800 for a brake job: front and rear rotors and pads on a 2009 Honda Accord. (I chose Car-X because my preferred local shop -which I trust and have used for years- was booked up and Car-X was available to do the job. They get four stars for this.They lose two stars for the results. Not long after the work was completed, I noticed that the rear brakes were intermittently noisy. By July 2022 (only 9 months and 12000 miles later) the rear brakes were quite noisy, and I could see uneven wear on the rear rotors and excessive wear on the rear pads. I took the car to my usual shop, which determined that while the front brakes were OK, the rear brakes had seized up on the sliders due to excessive corrosion. The manager said that it was clear that much of the corrosion predated the previous brake job, and should have been remedied then. He said there were several items that had not been serviced properly during the previous brake job. My car needed to again have the rear rotors, pads, and other hardware replaced, and have certain parts sandblasted and painted to prevent corrosion. $470 for this repair.I'm not at all happy with the job Car-X did in 2021. I will not return to them for a brake job, and would be reluctant to use them again for anything else.Services: Brakes, Brake service & repair

  Vonne Gavin
a year ago
I hope they still give free estimates,this place does great work and albeit it was some time ago those guys were great!(2011-2016) Went in last week with an appointment and tht manager didn't seem as friendly at all and couldn't get my car looked at short staffed? I'll c what happens,I rescheduled so I'll

  Denzel Washington
2 years ago
On a day where everyone is busy and humanity is at an all time low there are still people and business out there that care. Anthony Pelikan (and crew) from Car-X on Ogden is Angel in disguise equipped with great customer service in a world that has gotten colder over the course of this pandemic. I hit a curb in my Jeep Cherokee and Needed a rim, tire and alignment. While they were extremely busy they took the time to tell me they can do everything but provide the rim but they pointed me to where I could get a rim and stayed around for me to drop the car and rim off. They provided all the services I needed at a reasonable price and even did a courtesy safety check to ensure no other maintenance was needed besides an alignment. Right before and in the middle of 8 inches of snowfall. I could not be more grateful to them and thought I d take the time out my day to recommend them to anyone needing similar service or anything else they have listed.Services: Tires, Wheel alignment, Brake service & repair

  Mollie Colangelo
2 years ago
SAVE YOUR MONEY, GO ANYWHERE ELSE: I was recommended to go here from a friend who years ago said they had a good experience and upon having my car towed there through the people they recommended and having set up an appointment calling both times to make sure that the car was dropped off and the car could be dropped off; they didn't realize for a couple of days they had my car in their parking lot. WHEN they FINALLY started working on it, They kept saying they didn't know what to do and that I needed to go and find MY own parts that they could then maybe make something rigged up work and it was a month later that I finally said enough is enough and had to pay $200 to have it towed to an actual shop that is already fixing the easily diagnosed problem and will have it back to me within the week. When I reached out to their customer service to explain the problems that I had there was no answer so then I reached out on their social media to which they gave me a lazy response telling me to contact their customer support line which I had already done that led to nothing. I do not recommend them, you will not get any good turnaround communication help out customer service. Anthony pelkin was the man who managed this business and was in charge of my car and did nothing.

  Nita Tennyson
2 years ago
This is a very great Car X . I would highly recommend . I had issues with my car and they were honest about next steps and pricing. They also are quick . Thank you very much to Anthony. He s truly good at what he does. And I will definitely be back.

  stacia mcdonald
a month ago
Excellent service. Honest and friendly. Fair prices.

  Swapna S Gigani
5 years ago
Car X did an amazing job replacing my rear brakes and rotating my tires. I was able to get them fixed the same day. Jason was great to work with and so friendly! He was incredibly honest and communicated the cost and repairs needed in a timely manner.

  Dianne Dearmon
2 years ago
I had my vehicle here just two days ago. The service was excellent. Anthony communicated with me through the entire process. I felt like I could trust him. I will be referring all friends and family!Services: Tires, General repairs & maintenance, Wheel alignment, Oil changeServices: Tires, General repairs & maintenance, Wheel alignment, Oil change