Casey's

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Morhardt
8 months ago
I called my pizza order in since the app ready time is never right. I was told 45 minutes. At 45 minutes I was told it would be another 20 minutes. No sense of urgency in the kitchen with slow service and people waiting. Then when I get home the pizza was over cooked. I have high hopes for the new Casey s being built in Dixon. I like their pizza but there are too many options for good pizza in Dixon to waste my time coming back to this one.

  David Fry
a month ago
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  john wyatt
4 weeks ago
I swear there was a guy offering candy. #DrugsInTheBackParkingLotIWentIntoTheStore. And there was a gay guy making out with a child this place utterly disgusted to me. I will never come here again.

  Wyatt Yote
7 months ago
Wasnt busy at all. Started making my pizza 10 minutes after it was suppose to be done. After standing there for half an hour, they forgot to put one of the toppings on. Still tasted good, but could they atleast try?

  tanya gapski
6 months ago
Driving though to get home and stop and gotta say scarlet made my whole weekend better. She was great nice friendly and the cup of ice I got was good. She makes u feel like u know each other. I go to dixion alot and never seen this Casey's till I was coming back to Iowa. Place was clean they had hot food. No chicken but it was 9am lol

  Austin Sheffield
a year ago
We ordered a pizza and showed up a little early to pick it up and told the cashier that we knew we were a little early so it s fine if we had to wait a bit. She went and told the worker in the kitchen that we were there and he FREAKED OUT. Yelling and complaining about customers showing up early. I ve never left a negative review for anything but it was very unprofessional and my wife and I were very uncomfortable.

  Jorge Camacho
a year ago
I work early mornings and I get up extra early to get coffee donuts and some breakfast food.Almost every time I go around 4:30 am there NO DONUTS. NO BREAKFAST PIZZA. so I just go in and go out and waste my time. I hope a management see this comment. I have had some coworkers also complain about this issue.This happened to me at least 4 times. I will not waste my time anymore going here.

  Brian Soulslinger
a year ago
The Casey s app must have glitched because I tried to place a delivery order (which had FAILED (the app said Cart not found )) but after I placed another (successful) order, I was charged for BOTH and was sent TWO order confirmations! Then, when I tried to call the store and cancel one of them like the order confirmation email SAYS TO DO, the rude worker who took their sweet time to pick up the phone told me there was nothing he could do on his end since it s all delivered through doordash, when I specifically told him I used the Casey s app to place my order. Now I m short $70, and stuck with two orders being sent to my home with no way of canceling one since the doordash link does not connect to my personal doordash account. Very poor customer service and a very buggy app.

  Brandon Coakley
4 months ago
For some reason, you guys never have pepperoni pizza and every time I see that I am not buying anything.

  Jane Sofolo
a year ago
Ordered on door dash. 2 flavors of ice cream were out. Staff substituted with 2 peanut flavors....we have a nut allergy. I understand they didnt know...but why would you substitute with an allergen?????????

  Matthew Shoemaker
2 years ago
Don t order for delivery right now! I m not sure if they have someone new making the pizzas but the last 3 times we ve ordered, when we get our pizza - it doesn t look like it was cooked long enough and it s super cold. Last time we didn t get our wrap, tried to call multiple times and no one answered for us to either get it/receive a refund. Ordering from other places in town for awhile - hope they fix it soon.

  D Howells
3 years ago
Generally have a good experience here, but today really upset me. I ordered a breakfast pizza and buffalo wings for 7PM. I had arrived early and had told them that i was early, but from the kitchen could be heard the phrase "they ordered it for 7 it will be ready at 7". When i finally got my food after 7 the pizza was under cooked and runny with the wings being overdone. Thoroughly disappointing.

  MJH Transport
4 years ago
we waited 2 hours for our pizza to be delivered calmly called a few times no one answered finally someone did and said they weren t at the store which is weired because it s a company phone.. any ways had to drive their. On arrival I simply asked hey did you happen to get an order for such name? And the lady said yea we did we were their twice which isn t true because I was their the whole time. I asked nicely you sure you had the right address she said absolutely had the right address I then said no must of got them mixed up then because you were never their the most rude individual I ve ever met especially at as a Caseys employee the worst service I ve ever had she also said to never order from their again because they wouldn t honor the service absolutely disrespect !! Dixon Illinois about 7:30 745 in case corporate wants to look into it

  Elizabeth Butler
5 years ago
Foods is great!! Staff sucks!!! Super rude!! Oh and lord don t complain about your delivery being late because no one apologizes!!! If anything they just become irate!! Because yes it s my fault your late!!! And no you don t get a tip when your rude and late!!! Only get carry out if you do order from them!!

  nick savage
a year ago
Very poor service. You end up waiting 15 extra minutes for a pizza. You go to the register to ask about your pizza and they tell ya to the back window area were the workers ignore you

  Hannah Perez
2 years ago
Always a great experience. Best customer service no matter the situation. Never met one unfriendly employee and i ve been coming to this location at least weekly. New to town so it s nice having a reliable place to go.

  Jesi Coleman
3 years ago
Double charged me for a pizza and refused to refund the money to my card. Employees were very rude to both me and my boyfriend. Don't come here unless you want your money stolen.

  Mauiwowie 420
a year ago
Great pizza mom used to work there so I went there alot but some workers are kinda rude and like to argue with each other

  Sharayah Jennings
6 years ago
I love Casey s pizza but I find it a little ridiculous that EVERYTIME I ve ordered from here it takes FOREVER! Don t quote me 40 minutes for delivery if it s going to take 2 hours.

  [email protected] Mcguire92
2 years ago
Can't pre pump. Card machines on pumps suck . Really inconvenient for customers. Will be using a different gas station from now on. Get it together Casey's

  Ricke Englund
3 years ago
Its a Casey's pizza is good .nice place to stop for a quick lunch or a bag of ice. Fuel prices are pretty average not the highest not the lowest.

  Alyx Traeger
2 years ago
Good food, however don't listen very well, asked for papers and mushrooms on the left side and got it on whole pizza

  Midwest Bagman
a year ago
Dixon Casey's is a joke! The staff is rude and the kitchen is always out of most things. I'll not go there anymore

  Stu Blaine
3 years ago
Order pizza and some wings tonight. The pizza was good as per norm however I ordered boneless wings and got bone in and to top it off the wings were cold and soggy as hell.

  Courtney Shoemaker
4 years ago
9/10 times, they always seem to forget something that you ordered. Still stop ordering from Dixon and will pick up in Franklin for awhile.

  Kerry Hans
3 years ago
Excellent cappuccino & cheesy tots are the bomb to grab 2 of each and go country sight seeing together. It's the best!

  Aidyn Patrick
7 years ago
It has the best pizza and good service but some times it takes two hours to get your pizza

  Tom Gebarowski
3 years ago
Always enjoy stopping here for gas, a coffee or soda refreshment, slice of pizza, etc. Good friendly customer service too!

  A B
2 years ago
Customer service horrible, pizza is always cold . Will not be returning.

  Justin Mcclain
5 months ago
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