Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Richard R
5 months ago
This is the best car repair shop I have been to. They always fix my car the right way the first time. Another shop closer to my new home told me that my bushings were cracked. Rocky quickly checked my car and told me they were not damaged at all. I can't trust any other repair shops and neither should you. Bring your car to Rocky, he is a mechanic you can trust. I'll be driving the extra 45 minutes to get my car to Family Auto from now on.
Park Lauren C.
2 years ago
The owner is professional. He is kind and nice.He is the best mechanic . I have been here a decade, he gives to trust his customers. I recommend this auto-shop.Services: Auto engine diagnostic, Brake service & repair, Oil changeServices: Auto engine diagnostic, Brake service & repair, Oil change
James Walwark
8 months ago
Rocky always takes care of me and my car. He'll fit you in, and you'll be out of there before you know it.He'll show you exactly what he did, and why. You'll have a better understanding of your car and will feel confident knowing it's been well maintained.I've been here three times, and I'm going to be a repeat customer for many years to come.Services: Transmission, Tires, Steering & suspension repair, Auto engine diagnostic, Oil change
Andrea Kovacevic
a year ago
Rocky is AMAZING!!! His employees are amazing!! I am so glad I brought my car to him, and that I stopped in for an estimate the day I did! He doesn t fit into the typical Mechanic stereotype. He will only work with you on what REALLY needs to be done on your car or tune up. He will not sell you on anything or make you do things on your car that are not necessary. I know I can leave my car with them and that they will make sure I leave from them happy and safe. The pricing is great, too! Very affordable or as affordable as it gets compared to places around. They also gets repairs done in a timely manner, which is really great!!! HIGHLY RECOMMEND!!! Really treats you like family. The name Family auto really suits the place in general. Thank you for making my car like new again!!!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Brake service & repair, Oil change
Rosa Q
6 months ago
Does unnecessary work just to overcharge and very rude! Never coming back. I do not recommend. Didn t even fix the problem in my car.Service: Auto engine diagnosticService: Auto engine diagnostic
Todd Theurer
a year ago
In my experience, Family Auto employs honest, trustworthy mechanics (ASE-certified) who do good-quality work at a fair & reasonable price. I have only been a customer there once, but plan to return for other related necessary repair/maintenance work very soon.My message to any automobile mechanic shop: Always be honest and follow the Golden Rule (treating others as you would want to be treated) . . . and you can build a strong base of loyal customers. As soon as you decide to try cutting corners on quality or to tell a customer they need repair work which is not truly necessary so you can profit dishonestly . . . you have lost both a customer and perhaps your reputation.My advice to car owners & repair people: Always use high-quality parts that are durable & will last a long time, because the labor can be as expensive as the parts. "Anything worth doing is worth doing well."
Dimitri
a year ago
Great place to have your oil change or other small things fixed for your car. Cheap and quick. The owner knows what he is talking about and wont charge astronomical prices just because you don t know anything about a car. Really great place, been coming here for a year now and been recommending this place to everyone that I know.HIGHLY RECOMMENDED
HyeonHee Choi
a year ago
The best service I can tell. Also I have always been feeling comfortable with what the owner charges me over the last ten years. Don't have to waste my time to compare with other auto shops.Services: Air & cabin filter replacement, Brakes, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Brakes, Brake service & repair, Battery, Oil change
MHD
a year ago
I have experienced amazing and skillful repair service of vehicle. The owner of this shop and his employees were very kind and well understood on the car. They have suggested affordable and agreeable price and have ensured satisfying service. Strongly recommend here.
Christos Dousmanis
a year ago
Have been going to this business for over a year, and Rocky has been wonderful at keeping our 3 older model cars running well. Brakes, flat tires, sensors, emission tests and all my oil changes. Thanks Rocky (and team!)Services: Auto engine diagnostic, Brake service & repair, Oil changeServices: Auto engine diagnostic, Brake service & repair, Oil change
Mnemonica Mnemonico
9 months ago
The man replaced my girl's car battery for under 200 in less than 45 minutes and on short notice. Good service.
Yevhen Cherepov
9 months ago
This place is how to quick and easy to get fixed your car. Fair price and good serviceThank you
Yeonwook You
2 years ago
I recommend this place to every single person around me and they all have become a regular and a big time advocate. The owner is the most honest and reasonable person. He would never overcharge you (cheaper than anywhere i have ever been) and when he can't offer a best price for a part, he told me to go get a cheaper part from costco and such and he will just do the replacement and charged me a very small fee for a labor.You should not expect a sitted-down and organized customer service, this is very mom and pup business, and may have to wait a long time. But it's all worth it.
Jodi Kaplan
9 months ago
Rocky is a very honest mechanic and very accommodating when he can look at our vehicles. We've been going to him for years.
Bhavesh Chovatiya
a year ago
Got happy with service. Just went for oil change and Without asking they checked tire pressure, wiper fluid change without extra charge. Oil change was very reasonable too.
Hee Joon Lee
4 years ago
Great, honest, and ethical service. I trust the owner, Rocky, over all other shops around. My old 2006 Lexus IS 250 has rusty muffler due to salt corrosion especially weathers like Chicago. He gave me a reasonable, cheapest and the best way to fix the issue without trying to make money out of it like other shops do. He also checked other areas from outside to inside, when he was fixing my car. I prefer all my family and friends to Family Auto.
Tim Gurdzibeev
a year ago
Not a great experience. Over 1000$ to get 2 sensors in their spots and 1 wire that need to be connected. Summary: sensors not working and wires were connected but left open with no cover(which was the issue in the first place) when I got back to ask why is my sensor not working, I was told that s not something that they messed up something that the dealership had to clear out and the dealership. ( the reason I came there was to avoid the dealership) .
Davonji Heath
11 months ago
Customer service was terrible. The mechanic seemed pestered almost soon as he saw me coming. Not only was he difficult to talk to, he let another customer ahead of me. I never go back
Eric Beauregard
6 years ago
They are honest mechanics! That says alot. My repair was far below expected cost that repair pal estimated it should be between. I will be bringing my cars here every time i have a issue. I wish every shop was like this.
Osvaldo Diaz
a year ago
A friend of mine told me about them, so I went one day and never looked back again they are very good and they know that they are doing good prices and great work if I go back to them it's not for the same reason it's for something else that's wrong with the car I recommen them to anyone who needs a good mechanic. MR Osvaldo Diaz...Services: Tires, Auto brake repair, Vehicle safety inspection, Oil change
Gargamel P.
9 months ago
Always a good trip to Family Auto Repair! Rocky and his crew are fantastic. Will return....
P D
3 months ago
Excellent shop! Great mechanics!!
Seungwon An
3 years ago
I am using this shop since 2014. He is professional, enthusiastic, fast, and reasonable price. More impressively he is friendly and loves his job. They are amazing and I can recommend this shop. What else you need more.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil change
Yul Ri Kim
4 years ago
Amazing service, fast, good work and fair prices! The owner, Rocky explained what was wrong and showed me the parts that were broken. Will come back. I highly recommend Family Auto!
Ivo Peev
3 years ago
I have repeatedly used the services of the Family Car Care and I have always been satisfied. Good advices, optimised prices and flexible schedule! Highly recommend!
Renjit Vincent
4 years ago
One of my friend recommended this place for car repair. I had a repair done today. He identified the issue quickly. Gave couple options. He s transparent, honest and reasonable cost.
Jee Sun Choi
3 years ago
Friendly, professional, and honest service. I've been coming to this auto shop for years and whenever I come I can relax because I know my car is in good hands.
Rachel Warship
8 months ago
Triple A dropped the car keys in thr slot unfortunately its the wrong place when asked the man at shop became rude and dismissive and walked up on me where I had to tell him to back up
BIG CITY
11 months ago
Always kind and thoughtful service.Still going to this place from Wisconsin for the owner s honest and diligent service.
Dan Kim
4 years ago
Loved service on my cars. They were patient and quick with service. Prices were reasonable too. Definitely coming back!!!