AutoNation Hyundai O'Hare

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Grace Sykes
2 days ago
Juan was great to deal with. I would recommend this dealer. He was knowledgeable straight forward, and I felt like I didn't get screwed over. This dealer seems like they are about to do the right thing from my interactions. I had one concern, and Joe immediately called me and made it right. That is very much appreciated.

  Tim Howe
a week ago
This is a great dealership! I have been to three different Hyundai dealers for service so far and this has been the best. Very clean, and the service staff (Matthew and Andy) were very professional. They also gave better pricing than other dealerships. They handled everything and even arranged a rideshare back to work on my behalf free of charge. I will be coming back to this dealership from now on.

  Thomas E. Mize
3 weeks ago
Good vibes and atmosphere. My family was in the market for a used vehicle and we found one at this dealership.We made an appointment with Evan and when we arrived were greeted and promptly taken to the car.After a test drive we made an offer. Automation does not haggle but were open to conversations about previous listed prices for the car we were interested in.Final paperwork was quick and we were on our way home reflecting on the positive experience.Evan was great, as for his assistance if you are in the market.

  Paul Natalino
2 months ago
Repeat customer. Great facility. I have had positive experiences with Darren. He does more listening than negotiating and is very helpful explaining vehicles and service which is rare when most of the car buying experience is online. Stephan in finance did a great job explaining all the paperwork. Didn't feel any pressure to buy warranties and did a nice job explaining how they apply to your specific vehicle. Service department has been great with other cars so glad to keep up the relationship with them. Our family is very happy with the vehicles with over a decade of owning Hyundai's.

  Sarah Pusateri
a month ago
I can't say enough positive things about my experience with Evan when purchasing my new car. From the moment I walked into the dealership, I was greeted with warmth and professionalism. As someone who tends to get nervous when making big purchases, Evan's calm demeanor immediately put me at ease.What stood out the most was Evan's willingness to take the time to truly understand what I was looking for in a car. He listened attentively to my needs and preferences, asking insightful questions to ensure he had a clear understanding of what I was looking for. He never once made me feel rushed or pressured to make a decision.Throughout the entire process, Evan was incredibly patient and supportive. He walked me through each step, explaining everything in detail and answering all of my questions thoroughly. He even took the time to show me various options and features, ensuring that I was well-informed before making my final decision.Thanks to Evan's guidance and expertise, I was able to find the perfect car that exceeded all of my expectations. His dedication to customer satisfaction is truly commendable, and I am grateful for his exceptional service. If you're in the market for a new car and want a stress-free experience, I highly recommend reaching out to Evan. He is without a doubt one of the best in the business.

  Natalia Olek
2 weeks ago
Came to the service department for a routine oil change. Matthew was very helpful! He kept updating me on the maintenance of my car. He took his time to explain all the parts of the maintenance process without seeming pushy. I felt super respected. I will definitely come back with any other concerns for my car!

  Matthew Maks
4 months ago
I would just like to say how grateful I am to have found AutoNation of O'Hare. The service center here has been at the utmost best. I have had some issue with my vehicle and through thick and thin, the service team has been hands down the best. I have been working with Randy the whole time, but everyone else there has been great. I normally have to bring my 2 year old with me for my service visits, and the team here has been the most welcoming to my little guy. The most genuine woman behind the parts counter mustered up some coloring books for my little guy just out of the kindness of her heart.So thank you again team O'Hare, you all deserve all the best reviews available! You truly do have a genuine customer service approach and not robotic.

  Angie Antonacci
a month ago
After looking and negotiating at over 5 other Hyundai dealerships I decided to check out AutoNation Hyundai O'Hare. My husband and I were welcomed by Max. Max was great! He showed us the car I wanted and took us for a test drive. He explained all the features. Everything from talking numbers to getting the car ready and set up were done very quickly without the long back and forth like other dealerships. I'm very happy I decided to purchase my new car here!

  ZBIGNIEW WOJCIK
a month ago
I had a wonderful experience with Service Advisor: 8363 Alexander Burns who assisted me on 3/6/24 with my car service. He was very helpful and professional. The service was timely and he even walked with me to my newly washed car after the original service of oil change and general check up.

  Nate Gessner
4 days ago
Edit 04/11/24: I finally got my safety recalls taken care of today at this location, and I have to say: the service department appears to have undergone some significant improvements. There were actually two service advisors working instead of one, and they were knowledgeable, friendly, and efficient. I've updated my rating in hopes this is the new normal :)Edit 03/12/24: a month after the response below and no one has followed up with me.Edit: one week later and after the reply, still no follow upJust called service several times selecting different menu options and could NOT get connected to a real person. On my last attempt, after selecting to speak to a service advisor and ringing for about 20 seconds or so, the system hung up on me.I brought my car in for a recall in November. The recall campaign information said the remedy was ready. After dropping off my car first thing in the morning, I was shuttled home. I hadn't received a call by mid-afternoon, so I called to check in. They said my car was ready. Unfortunately, they failed to tell me the recall had not been completed until I arrived.When I arrived to pick up my car, my advisor explained they needed to order a part/part(s). This is not the first time this has happened to me at a Hyundai dealership, so I was upset and BAFFLED why this could happen. If the recall campaign remedy is available, and you let me setup an appointment specifically stated to take care of that recall, how do you NOT HAVE THE REQUIRED PARTS to complete the recall?! Please don't waste my time!Despite the mix-up, my service advisor was a class act and PREEMPTIVELY comped my new windshield wipers, saying it was the least he could do. Unfortunately, he said he would call me in 3-5 business days when the part arrives, and I never received a call. It's February now, so it's been months without a call.I called over a month ago to check in about it, and after explaining the problem in detail, the woman I spoke to said she'd have a service advisor call me. It's been well over a month since I called, and I have yet to receive a call from anyone at Hyundai O'Hare.It seems like each time I've received service at this location, they only have one service advisor working, and it was a different person each time. There also seems to be a significant communication breakdown. What's the deal? Are you trying to cut costs by limiting advisor hours? Is your skeleton crew overwhelmed with work? High turnover resulting in follow-up work falling through the cracks? Whatever the problems are, it's preventing safety recalls to be completed while also keeping your customers in the dark and wasting their time.Why is it so hard to get someone on the phone or get someone to call me back? I shouldn't have to spend this much time and energy and still come up empty handed. It's unreal.

  Roxana Ordonez
3 weeks ago
Norberto was very helpful in keeping me up to date with the release of the 2024 Santa Fe. Purchase was quick and seamless. He is willing to go above and beyond to assist in setting up Bluelink or finding answers to any questions. The managers have also called to ask how I was enjoying my new vehicle and to ask if I had any questions. The Hyundai staff have been great!

  Christine Pusateri
2 months ago
Evan Keefe my salesman was awesome! I felt comfortable, informed, not pushed in any way. He asked what I wanted and showed me. My car is fabulous! I have every convenience I requested. This is my second Hyundai because I drove my first 15 years and it still runs like a top! Very Happy!!

  Nicole Sherbin
3 weeks ago
Service was fine, but I felt they had a longer than normal wait time. I had an appointment for an oil change and I was there for a full 2 hours, sitting with my 2 year old daughter in the waiting room. I've never waited that long at other oil changes. I had to go back a few days later due to a faulty gasket and my car leaking oil, and this time with both my 2 and 5 year old, and we again sat waiting for just over 2 hours. I haven't gone to dealerships often for service, normally use a local mechanic or oil change place, so maybe 2 hours is normal for a dealership, but it felt really long.

  Michael Mcgue
3 weeks ago
This place is amazing!Went above and beyond working with me and the financial lender to get a reasonable monthly payment. Also the certified technicians they have available will fix most and to all problems that may arise in the future. Oil changes, tire rotations etc. it puts my mind at ease knowing that AutoNation is there to help!

  Carrie Dawson
6 days ago
David at Ohare Hyundai was very professional and explained what would be done to my vehicle and how long it would take. This was what the recall specifics. Taken care of in a timely manner. Very satisfied with the work. Would use location in future.

  Carlos Jorquera
a month ago
Very great experience buying my Hyundai after my Toyota decided to no longer be a part of this world. Great staff, was very patient despite the long time I took to get a quote from insurance. Definitely one of the more pleasant times I ve had when buying a car.

  Marija Pavic
a month ago
Matthew Lecey in service is great with customers! Attentive, fast, communicates well and often so you know the status of your vehicle. The facility is clean, bright and well lit. The team pays attention to customers and creates an inviting and inclusive experience, so it doesn t feel like you re interrupting staff conversations. I hope the new people they hired are on par with Matthew.Thank you for having this location, the previous location I visited for repair, pales in comparison.

  V D
3 months ago
3HR wait for an oil change with appointment.(I was told that only to mechanics were working today). My car fluids were not topped off per my request. The mechanic had suggested that I have a few things replaced. One of the things I replaced a week earlier before my appointment.. I'm not a fan of the upsell from any dealership. The service rep was nice and friendly. The waiting area was remodeled and clean. The coffee machine was probably the best part.

  Christy
3 months ago
I called to make an appointment for a Blue link software update. The woman that took the call said I didn t need one just to stop in the morning of 01/3/24. When I arrived the Service gentleman said this can take up to 5 hours. I left my car there and they found other issues that needed to be updated. The total charge was about $700.00. I called Blue link on 01/12 because I was still not able to use my auto start, they called the Dealership to see why the update was not completed and said they will call me back. I also sent an email and respond to a survey on 01/05/2024. On my receipt I had a charge for $189.95 A Blue Link update . No one called me back and I followed up on Monday 01/08 and spoke to the manager, he said it was a miscommunication with Service and Sales department and I would need to follow up with sale and a refund would be issued. I spoke to the sales team, and they said this is not something they cannot help me with, and I can do it myself with a laptop. As of today 01/10, no refund was issued and a service I was told can be done at the dealership as well as having paid $189.95 is unresolved.

  Misi W.
2 months ago
Where do I start? First off, I love my car. But this dealership will NEVER get my business again or a recommendation. I traveled 2 hours because I had been looking for a specific vehicle with certain features and color and they had it. It was dark and raining. When we arrived, the had the vehicle pulled up outside to test drive. We inspected it briefly after being told by the salesman that it was "impeccable". We purchased the car and drove it home. Upon pulling into our well lit garage, we noticed THE WINDSHEILD WAS CRACKED. I immediately emailed both the salesman and the sales manager. It took me no less than 8 phone calls and 15 emails to get a resolution. Their resolution was for them to come get my car and drive it round trip 4 hours to get the window replaced, this was after the "finance" manager basically accused us of cracking it on the way home. This was after he told me at the desk that he didn't trust his service guys when I asked to get all the leaves vacuumed out from underneath the front seats before I took it home. He said he would do it himself because he didn't trust them to do it. Then turns around and accusing me of breaking the windshield and not noticing it before we left(again, dark & rain). The service guys he "didn't trust" missed the broken windshield upon inspection but instead he accused us. After stating them coming to get my car wasn't a viable solution, I wanted several more days for an answer. Very long story short-I had to drive a 2 hour round trip to get it replaced. Several weeks go by with NO PLATES. I contacted them for a copy of what they sent into my states DMV to no avail. I emailed the GM Jim, the sales manager Brent and the salesman Norberto. Both managers ghosted EVERY SINGLE ONE OF MY PHONE CALLS AND EMAILS AFTER I PURCHASED THE CAR. The responded immediately during the buying process but disappeared after which tells me one thing-they don't back up what they sell!! More calls and more emails and never did I ever get a copy of that paper. My plates arrived via FedEx 9 weeks after purchasing the vehicle with the return address of THE DEALERSHIP because surprise, surprise-they messed it up and had them mailed there instead of my house and were sitting on them for lord knows how long. TERRIBLE customer service at AutoNation Hyundai. Managers are complete clowns. I wouldn't do business with them again and I encourage no one else to either unless you want the same experience.

  Michael Dwyer
4 months ago
Very good sales dept. Was patient and listened to what we were interested in while we test drove two different vehicles twice.Ended up buying a car that day after having visited 3 other dealerships. We were impressed with the safety features on the vehicle were purchased and the industry leading warranty.

  Sara Reid
2 months ago
When I called early on a Friday morning to bring in my vehicle with a dead battery, even though there were no same-day appointments available, Matt made sure a technician was able to look at my vehicle that day, and I went home with a new battery that evening. The entire staff was friendly and accommodating, as has been the case every time I ve brought my vehicle to AutoNation Hyundai over the last 7 years.

  Luis Pezzarossi
a month ago
Oil change access cover securing nuts under vehicle, one of them was ripped out from the main shield despite advising to be careful when repair order was filled up. It had been repaired since another Hyundai dealer did the same thing before. Now i have to fixit again or expend almost $500.00 for the newpart, dealer only offered to wave the labor charge. Regarding the service they were very efficient and courteous.

  G
2 months ago
Would not buy from here. I drove 2 hrs. ti see a car which was not ready. Great, they found out used car had bad head gasket, but why let someone drive all that way for a car with issues. Tried to sell me on idea of, "if u like it, we can deliver it", without even being able to test drive. When u have a buyer coming, you should I don't know, have your shop ck it out yesterday. Poor planing, not the service you want out of your car dealer... stear clear @ all cost!!!

  Min Lee
6 days ago
I went for a recall service and thanks for taking me there with Uber. Even though it was a bit noisy with the Kia Boys or whatever, I appreciate that you stuck the sticker as well. Probably just putting it side by side would have been easier, but you affixed it slightly crooked, which made people notice it again and wonder what it was, so thanks for that.

  J B
4 months ago
Horrible place. Had an appointment. Was told when I made the appointment that it was 1 1/2 hours. After 2 1/4 hours they told me they haven't even started yet. Also I had a Land Rover to trade in. Worked fine. Was my husband's car, but he died. They offered me $50.00 for it. These people are scam artists. I have bought my last 3-4 cars from them, but now they lost me forever. Rude people. If you can't get to a car then tell the people right away - not 2 1/4 hours after the appointment was to be started. Absolute jerks.

  Brian McPherson
3 months ago
Employees were friendly. And the sitting area was comfortable which was a good thing because it took 3 hours to do an oil change that I had an appointment for on a Thursday morning. Not even a weekend. Crazy how long oil changes take these days.

  Vince Evola
3 weeks ago
The service advisor Alexander Burns was a pleasure to deal with. After the Multi Point inspection he explained the findings with me in detail. I was very happy with the service to my vehicle.

  Fahmeed Rahman
3 months ago
There was no option for half star otherwise i would have chosen that, a no star would have been even better option. I scheduled my appointment 3 days in advance and when i arrived 5 minutes before scheduled time i was told that i have to wait 3 1/2 hours because they didn't have filter for my car and that they will need it to be ordered from another dealer. I replied that is okay i will come back in 3 1/2 hours. Then i was told that the system had a glitch and they scheduled twice the number of customers and that they would not be able to get it done. I have never seen a business pushing away customers like you guys pushed me out the door with out even offering an apology. I bought the car from Gregory i guess i will drive a bit far for my continued maintenance in future. I will also not give my business to your honda dealership from now on.

  Sara Stolberg
5 months ago
The car buying experience was as pleasant as it can be. When we arrived at the dealershiip, Darren Conwell, our salesperson, had the car ready and unlocked in front. He let us poke around the vehicle without bothering us or providing unsolicited information. The test drive was easy to arrange. Darren pointed out features we found helpful, and he answered all of our questions. He did not pressure us to buy the car. He always treated us professionally, with respect. When we made our decision to buy a car, Darren found us the vehicle we wanted and saved it for us until we could come in. Even the financial matters were taken care of painlessly and quickly. I highly recommend purchasing a vehicle from AutoNation Hyundai O'Hare.