Merlin Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allyson Thompson
2 weeks ago
I worked with Steve and had an excellent experience! I took my '12 Chevy Sonic in for an oil change and estimate for repairs. I've never felt so comfortable with a mechanic. They took the time to explain everything that was going on with my vehicle. They even helped me rank the repairs, so I knew what needed to be done first and what could wait. It was a wonderful experience! I would highly recommend this team!

  Hollis Harris
2 weeks ago
I brought my 2011 Charger R/T into Merlin a few times over the last handful of weeks with a persistent P2096 engine code issue (lean fuel trim post-catalytic converter), and Steve and Shane took excellent care of me and the vehicle. They eventually diagnosed several coolant leaks and suspected a bad head gasket to be the cause, and I was ready to replace it along with several other engine parts at $3700 total. Eventually, however, they called with good news on further inspection they found the heads/head gasket were never compromised, and that the issues could be resolved with a much more manageable overhaul coolant seals around the engine at $2800. They could have taken advantage of me and continued at the original $3700 quote without saying anything to me, but chose to do business the right way by taking care of the customer with good diagnostic procedures and doing only the work that was necessary to solve my problem. Since picking the car up it has been running great, and I expect that to continue. Would highly recommend Merlin to anyone needing auto care and will return again in the future.

  Lily Mae
2 months ago
Everyone is always so nice and they are pretty flexible with appointments. There have been a few time I called about a problem I was having with my car and they usually let me drop it off the night before and work on it the next day. The last time I went in there they had parked my car in the adjacent lot and drove it up to the door so I wouldn't have to go get it. The work they do is also pretty quick and affordable which is great!

  Whitney Erin
a month ago
This was my first time at Merlin's, and I went in for an oil change, but it was such a pleasant experience thanks to Jaz at the front desk. They did a free inspection for me, and Jaz sat with me and took the time to explain any future work my car may need to get done. She wasn't overwhelming with any of the information and assured me that my car is still safe to drive. This made me feel safe and shows how much they care for their customers. I will definitely choose Merlin's for any future car needs!

  treeman 1370
a month ago
Don't have any words to explain how disappointed I am with this team! First off I only had a oil change done that was this past Monday the 4th. I got the oil change done because I was going to be traveling to South Carolina. Some people may seem like this is not a big deal but they did not reset the oil life monitor on the vehicle. For $60 that should have been done by a team of professionals. I usually get the car done at the local dealership so I don't have any issues with warranty claims. However they need to understand that little things like this tend to place doubt on if they really did the job correctly. I was there for over an hour & early for my appointment at 1 pm. So really for $60 there's no reason that this was not done. Now I have to wait to reset oil life in the future. Hopefully I get compensated for my time and it doesn't screw up my vehicle in anyway! Because while I was driving my dash lit up and scared the hell out of me! Since it was 3 or 4 in the morning yesterday, almost to 10 hours into a 15-hour trip the last thing I didn't want was something wrong with the car. Anyways please do better in the future. I have pictures was going to call today but I will on Monday hoping to get a discount on the future oil change.

  Daniel Mcdonald
4 months ago
I have been with merlins in DeKalb Illinois for over a decade and they have not steered me wrong they have gotten my card fixed with help with making sure I have a good reliable car, shane, Cesar, Steve,Nick and the whole crew is the best and i wont go to anyone else except for Merlin

  Laura Szymanski
2 months ago
Merlin has been my trusted go-to for 16 years! Everything from oil changes and headlights to substantial repairs, I have been treated with respect, attention, and genuine care. Love the staff- shout out to Shane for his friendly assistance today! And as always, Steve is a wonderful asset to the team. I am overjoyed to share this review of my positive experiences and truly hope it will bring more people to this deserving gem in DeKalb!

  Randy Smith
5 months ago
I been going to Merlin s for over 12.years .I m in a place in life that I cant work on my vehicles and I use to sell used cars.I took everything to them and they have been honest and very professional and the Prices are very reasonable.I had my wife s car done by them today. It runs better than it ever has . 4 new tires alignment and rear brakes, cam shaft sensor tires balanced and it s amazing how much better the car is.Thank you all for your great service and professionalism.Randy and Jan Smith

  Miles Henry
a week ago
They repaired my car very quickly, and correctly, great communication throughout the whole process, very good people here, would highly recommend this place.

  Nathan Dittmer
4 months ago
They mechanics are nice, however they sold me an old battery that had been sitting for almost a year. Along with that, my car got Improperly diagnosed multiple times, charging me for at least $300 worth of things that weren t the problem. They want you to save money, at the cost getting good parts. I don t know why I kept coming here.

  Mark Misch
a month ago
After fixing two selinoids on the way home my starter died at a gas station. Nick and Adrian meet me at my car and did a inspection to determine the starter had died. They proceeded to secure a tow truck back to the shop. It's been along time since I have had this unbelievable customer service. Marlins is now my shop for my vehicles

  Kiara
a week ago
I have been to Merlin for my oil change , control switch and belt the prices are very reasonable and I always receive great service as well as customer service ! I would reccomend!

  Realize Athletics
a month ago
Great service . patient and got the job done without over charging .Customer service top notch .Shane and Steve were very explanatory and game planned and solved a misfire that other local garages could not .Will definitely be back .

  Aquila Strickland
2 weeks ago
Some of the best customer service in the town hands down! Truly thankful for them being able to fix my wire harness especially w/ me living out of the area

  Michelle Hernandez
3 months ago
First time here and the service was amazing. Lady at the front desk was so nice and sweet kept us up to date on our truck. Great service and people. Highly recommend

  Matthew Callahan
2 months ago
Merlin s provided very friendly and thorough service throughout the whole process. They managed to get me back on the road after a busy week with horrible weather and were very kind always. I will definitely be coming back!

  Myra Xayy
a year ago
Mr. Kevin Murphy provided excellent customer service, was super patient and answered all my questions. He knows his cars, and just an overall happy, thankful customer! He fixed my Honda Odyssey in a matter of days, super awesome.

  Robert Rehak
2 months ago
Always great service and friendly people who know their stuff. Steve has always been a reliable guy to take care of our family cars.

  Cassia Perry
5 months ago
Friendly and great customer service. They really seemed to care and want the best for my car and me, as a customer.

  Alivia Gladem
2 years ago
I went to Merlins to get my power steering pump fixed due to a leak, I didn t have any other problems. Once I got my car back I then had acceleration issues and suddenly a new break problem (scraping sound) so I ended up letting them keep my car and try and fix the now new issues. A few days later I go to pick it up and now have the car again and it is not fixed and it s actually worse off than when I went the first time, the break issues are gone- but- all of the lights are on and it will not accelerate. Rpms are going up like crazy but zero acceleration no matter how much I press on the gas. Slightly disappointed in Merlins.Service: General repairs & maintenance

  Wooden Box Theater
2 months ago
Thank you for topping off my coolant and examining my manifold intake gasket leak and the estimate during some avail downtime on Thursday. Much appreciated!

  karren self
2 months ago
They are very nice and really take care of their customers. They don't sell you anything that you don't need, only what you do need. I recommend them to everyone.

  Keishena Oliver
a month ago
Always great customer service an always honest don t try to just get your money like some other shops

  Kirsten Kotlarchik
10 months ago
I am a single mom of 3 on a budget. I had an appraisal for replacing my air conditioner in Malta, IL., they quoted me 3K and said they had financing. Obviously I could not afford that. I contacted Merlin's and worked with Emerson and Steve. They went out of their way, on late weekday afternoon, to drive all the way to Aurora, back and still have my van complete with AC by 6 pm for 1/2 the price!!!! They were awesome and they not only have my future business, but also the other 2 cars in my family that my boy's own. Thank you so much for your honesty and savings!!! Kirsten KotlarchikService: A/C installation & repair

  Kimberly Oikle
6 months ago
I always come here for my car needs they are honest and won't try to take advantage of you. The people there are also very nice and professional.

  Alexander Garcia
4 months ago
I am happy that merlins fix my car today,since yesterday they found my serpentine belt was damaged and it was no good.if I was to ignore my car signs then i will be stuck in the road.happy they fix my car today,grateful for them.

  Kelly West
6 days ago
Excellent Service by ALL employees. Our most recent experience included A+ Service by Jaz! All the employees are helpful, and knowledgeable. We are long time customers.

  Scott Dabbs
a month ago
These guys go above and beyond for their clients. Their attention to the needs of the customers is unrivaled by any other auto service center. Keep up the good work!

  moose_dad
11 months ago
PLEASE read this before using the company.I am a self-taught mechanic coming from generations of professionally and self-taught/trained mechanics - and I am currently working on a vehicle that has had work done by this shop (I have receipts for the work). First off, whenever replacing a valve cover gasket you should ALWAYS replace the other side as well to prevent overworking an old one. This shop did not. The valve cover bolts aren t even torqued down to spec, they re hand tightened because I broke them loose with a small wrench. The shift cable they claimed was replaced was nowhere near replaced as it was the factory cable that I was able to break in two with ease. The vacuum hub they replaced was also damaged and nowhere near non-factory. Please don t use this shop if you wish to save money.

  Princeofallsayiansvegeta
6 months ago
Best mechanic I ve been to since I ve gotten my car they take care of you and treat you like family I highly recommend taking any cars you have issues with to them.