Brian Bemis Toyota of DeKalb

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nora Reeves
2 weeks ago
Very professional young man. Really knowledgeable about details and people skills.We were very disappointed with the past sales team. We were ready to go to another car brand.But we love our Toyota!. But Kyle restored our faith in Toyota completely! We could not be more pleased buying our Toyota. Good job Kyle!

  Furqan Haider Syed (Shamsi Shah)
2 months ago
I am so excited to share that I bought my first 2024 Toyota Highlander for my wife as a gift. Team Brian Bemis Toyota was very helpful with the process of choosing the vehicle, preparing documents and billing even in minor details. Their customer dealing is impressive. Thank you toyota brian bemis for going above and beyond to make this a wonderful, memorable and everlasting experience for both of us.

  Mark Nelson
5 days ago
My kid bought a new Tacoma here. I am one those more difficult customers. Kyle gave us great and kind service. The general manager Shawn(spelling) was outstanding. The price was great and I look forward to more future purchases at this dealership. I wouldn't go anywhere else for a toyota

  najat haleem
a month ago
Paola was Great she knew everything about the car. Any question we had for her she answered it. This is my second car I buy from DeKalb Toyota. Thank you.Paola for being so helpful and understanding what I was looking for. Toyota RAV4 hybrid , I love it.

  Laura
4 weeks ago
Solomon was great! We appreciated him staying late on Saturday night to help us with our purchase. We really appreciate the porters charging up our Tesla for us and getting it all cleaned up. Great team, will be back to buy a truck or another EV!

  Jieun Kim
2 months ago
Highly Recommend! I had a nice experience with the saleswoman, Paola Leon of Toyota of Dekalb.Paola was very polite, gentle, professional, and friendly as we processed the purchase. She was great to work with and really went above and beyond to secure my desired car. She communicated with me via email, text, and phone call depending the issues and cases. Paola ensured that I was informed a clear and secure financial budget plan and details.She also kept us well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her!

  Dawn F
a month ago
orking with Jeremiah V. was an absolute pleasure! From start to finish, he demonstrated professionalism, expertise, and genuine care.Jeremiah listened attentively to my needs and guided me to the perfect vehicle.His transparency and honesty made the entire process seamless.I highly recommend Toyota of DeKalb for anyone in search of a reliable and trustworthy car buying experience!

  Travis Erikson
4 months ago
I have had a great experience with my service at Brian Bemis Toyota of DeKalb. They have been very efficient and the people at the service desk are extremely helpful and polite. Recently when dropping off my vehicle, I accidentally left my house keys in the back of the car. Sam V. was kind enough to go look for them and kept them at the desk until I could come back to retrieve them. I really appreciated that he took time to do that. I highly recommend the Service center there. The staff are great.

  paul fritz
2 months ago
Bought a 2024 Toyota Sienna from Nick Ramsey. From the very start, seeing it on the web site to delivery, Nick always answered all our communications, email, text, phone calls, and kept us updated on the status of our sale. The delivery and final purchase of the vehicle was probably the easiest process I've ever had buying a vehicle. Not only was Nick great to work with, everyone else there was just as good. Great people, great dealership, I'll be back. What we have been waiting 15 months at another dealership for, they were able to do in 2 months. Thankyou Brian Bemis Toyota !

  Josh Bradish
6 months ago
Everyone here I dealt with was so nice. They had. Great selection of new Toyotas and used cars. Would definitely recommend this dealership.

  Yipeng Liu
a month ago
Had a great experience at Brian Bemis Toyota! The team offered exceptional hospitality and service, making me feel truly valued. Their professionalism and efficiency were evident throughout my visit. Highly recommend for top-notch automotive service and customer care.

  Christian Merani
3 months ago
I went to this dealer to purchase a new vehicle recently and I had a great experience. Kyle was my sales guy and he really went above and beyond to make sure I left with my vehicle all set up and ready to go. I appreciate them not being so pushy with the additional add-ons and extras, I just wanted the vehicle and nothing else. Overall a smooth process.

  Steven Greenfield
3 weeks ago
Everybody at Bemis Toyota DeKalb, IL worked hard to provide us with a good purchase experience. Special thanks to Andy Ruiz who was knowledgeable and patient. The staff worked hard through all the details of purchasing our new Camry. We are satisfied.

  Kili Bons
11 months ago
I had a really great experience with Kyle and the finance manager. They helped me out during a serious pinch I found myself in. They were friendly and made the would situation quite a bit more bearable. Plus, being a repeat customer with Brian Bemis meant they worked with me on price and added benefits to my loan. Love my new ride but the experience will be me with longer than the vehicle will

  Mika B
4 months ago
We had the best experience at Brian Bemis Toyota and especially with Solomon. We were looking for the Highlander for months and he kept us updated with calls, texts, and any information we needed. The buying process was pretty seemless too. He's great to work with. Would definitely come back and to buy a car with him.

  lordphilerojas
3 weeks ago
I want express how helpful Jeremiah, Juan, and Matt, were throughout the process of buying an almost new family suv from them. They worked with me at every step to help me be informed about my decision. At no point were they pushy or shady. Thank you Toyota of Dekalb for a great experience.

  Jen Gavin
a month ago
Kyle was wonderful to work with. Unfortunately there was a problem with the car that we should have been told about before purchase and when we found it 2 hours after purchasing we were told they would look at it but they would charge us for it. Make sure you check all electronics in the cars because they won't tell you when they are broken and won't help in any way.

  Jill Scarpino
2 months ago
My husband and I just bought a 2024 Grand Highlander Hybrid from Bemis Toyota of Dekalb. Our sales person was Paola Leon and she was fabulous! We had been on a waiting list for one for months and Paola would check in with us regularly to see if we were still interested and to see if something that they would be getting in would be something we would be interested in. Finally, a few weeks ago the dealership was notified that they would be getting in the vehicle that matched our requirements almost exactly (don t know why Toyota seems to think all interiors should be black). Paola gave us a call with the good news and the expected build, ship and arrival dates. We said yes and paid the deposit. Paola gave us weekly updates on the progress and anytime she got any new information. Our new vehicle finally arrived Tuesday and we drove it home today. Paola has been great to work with! She listened to our description of what we wanted, communicated regularly and effectively, and has been professional, thorough and friendly through the whole process. This was the second vehicle that we purchased at Bemis and where we will buy the next one too. With Paola! The Bemis service department is the only place that we have both of our Toyotas serviced as well. We highly recommend Bemis sales and service and, especially Paola!

  Patricia Mucha
4 months ago
Both Sean, the general sales manager and Paola Leon, initial sales person, proved invaluable in solving some the issues I faced when buying my new vehicle. The entire sales staff were courteous and patient. I felt no sales pressure in the very low-key and friendly environment.Paola Leon also helped me after the purchase with a tutorial on navigating all the aspects of the new vehicle technology.

  Alexander Serdyukov
3 days ago
What can I say.... I did noticed some shady business practices with this dealership right from the start. Demanding a NON-REFUNDABLE deposit to hold the car should not happen these days.Boy, I was right! These,guys, are even more - technically they are criminals.They did criminally removed the notice tag from the new Toyotacar about ONLY ONE KEY FOB delivered with the NEW vehicle, so the customer can't see it.BY LAW, this tag CAN BE REMOVED BY THE BUYER ONLY. Not bythe Dealer.It is a criminal offense in Illinois for the dealer to remove this tag and not notify the customer.Even more - when I did ask their employee (Arielle) specifically, how many Key Fobs are with the car, she lied to me that there are 2 Key Fobs. But when all was paid off, it is "there is ony one Key Fob and we are sorry"?Really?Breaking the LAW that easy?

  Nicholas Puscas
5 months ago
I had a wonderful experience with the sales associate Kyle. He did not pressure me to buy like some other used car dealers in the area. Overall I had an incredible time and ended up making a purchase that I was confident making. I highly recommend this dealership to anyone looking to avoid getting hassled.

  Patty Kirkham
2 months ago
Had a deposit down on a new van pending a decent offer on my trade. They offered below the VIN# KBB acceptable range. My trade had never been in an accident and had a lot of expensive maintenance. Carvana even instant offered me $1000 more than they offered. I walked away from the deal and they couldn't of cared less.

  antonio aviles
3 months ago
GREAT SALESMAN. I had been waiting 6 months for an insurance claim to finalize due to auto accident. Initially I contacted 3 salesmen from 3 Toyota dealerships. Kyle was the only one who kept in touch throughout the 6 months. He asked how I was doing and kept me abreast on all offers and specials. Due to his PATIENCE great customer service I now have my new 4 Runner! What a pleasure it was working with him!

  Evvy Kapton
3 months ago
It was amazing had such a great experience Paola was extremely helpful and made what could be stressful for Many with getting a Vehicle she made so simple. She was so kind and so patient and helpful with all the questions I had. Would recommend to anyone to shop here for their next vehicle

  Margarita Garfias
3 months ago
I was tricked to go there. They have had a truck as a luring "hook" for several weeks on an advertising ad. We drove for over 1.5 hours and when we got there we were told the vehicle had been sold 5 minutes before. We had an appointment and they knew what vehicle we were interested. They are are a SCAM!!! You never tell us about a deposit. We told you the distance we were traveling and scheduled an appointment to test drive that specific vehicle. Furthermore after 3 weeks that same vehicle was advertised for sale. Same vehicle, same Vin number. Like a say, you are a Scam!

  Dylan Barron
2 months ago
Kyle in sales took great care of my wife and I. The service was efficient, kind, and they held onto the car for us until we talked to our bank. I would highly recommend working with Kyle/this dealership!

  Amy Anderson
2 months ago
Kyle was amazing! Juan was very helpful too!

  Aleks B
4 months ago
Had a great experience with Solomon today buying our new car. He kept in touch with me for many months while I waited for a new vehicle to become available. Very professional and polite, hoping to send my inlaws here as well.

  soty961
4 weeks ago
Walk away from this dealership they are dishonest. They contacted me to ask me if I was in the market for a new car to buy or sell. I told them if they could beat what Carvana offered me sure. Spoke to the new car sales manager Chad and he told me that they would match their offer and that I should stay local and do them a favor and sell it to them. I said sure bc I knew eventually id get into a TRD Sequoia. Unfortunately I couldn t go that same week bc I was traveling. I was concerned that the offer would expire with Carvana and Chad stated no problem we will still match it when you come in, we wouldn't do you like that . Well he was not a man of his word. I was told they would be offering me almost 3k less than Carvana. Now bc of their greed and dishonesty they will not only not get my 2023TRD Tacoma, they lost a customer and I will NEVER be working with them as well. I will be telling all my friends and family never to shop here. Spread the word.Lost customerJaime S.

  Eric Tewell
4 months ago
Had an incredible experience today at Brian Bemis Toyota of Dekalb. Was by far the best car buying experienced I have ever had from the moment I walked in to signing my name on the dotted line. My saleswoman Paola was super chill and never was pressuring me to make a decision or rushing me along. She answered all my questions and really took the time to find the best car for me. I appreciated the finance team for working with me in making this sale happen by being flexible with payment timing and understanding my particular situation. Oh, and I cant not mention the great deal I got on the car...compared to my local Toyota dealer. If you are looking for a Toyota...it is definitely worth the drive to Dekalb to work with this group. They have a customer for life now. Appreciate everything they did for me, and I cant wait to pick up my new Corolla Hybrid!!