Brian Bemis Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shaundra Aldo Raine
9 months ago
10 out of 10 will come again and I know I will because this is my 3rd time coming to Brian Bemis to get a car. Kyle Domineck was the sales rep that helped assist me through this car buying experience. I will say he definitely made this 3rd visit the best time, he is extremely knowledgeable of the cars and helped guide me to the best possible choice I could go with. He made sure I was well taken care of, informed and consistently checked in on me and kept me updated throughout the process. I am so happy to be able to leave off the lot with my new car and once again I left a extremely pleased customer.

  Lucas Ransom
a month ago
I would watch what you buy from this dealer. I bought a used vehicle claimed it was inspected. I bought the vehicle and did not even make it home and the wheel bearing went out. Had to have that fixed contacted salesman said nothing they could do. Salesman basically ghosted me after that have called dealer 4 times asking for owner and or to speak to general manager get they are busy every time and leave information and still no call back a week later. Meanwhile three days after having the car I am driving it to work and car dies. Had to have it towed to fight out the fuel gauge does not work. Contacted salesman and dealership and no response yet. Pretty said customer service and who doesn't feel they should pay for repairs and cost. I would really recommend not buying a vehicle from Brian Bemis Toyota of Dekalb. Apparently the mechanics they have are not that goodvand how do you put a car for sale with these issues. Would not buy from them.

  Robert Miziniak
4 months ago
The staff is great and very friendly. This is our second purchase from Brian Bemis and will come back for any future purchases. Thanks! We love our 2024 Sienna.

  Regina Barnett
a year ago
Went there with my Mom, and Nick was the representative that helped me all the way through in purchasing my first car! He has great customer service and an amazing communicator. He knows a lot about cars and will get the best deal for you! Super thankful I decided to make the drive over to this Auto Group :)

  joann zimmerman
3 months ago
Andy and Juan went above and beyond! This was our first time here and we will definitely buy from them again. Thank you Andy for everything!

  Brenda Petersen
4 years ago
Steve was my sales consultant and I am SO lucky he helped my husband and I purchase our new Jeep! I m in LOVE with my new ride and I feel confident about the deal as well. Steve was so patient with me! I had multiple visits with him trying to decide on the right vehicle for me. He was so incredibly knowledgeable about the different vehicles. He wasn t pushy or frustrated with me at all. He didn t even complain when we were looking at vehicles in the rain. He worked hard to get me a deal that was right for me and my family. He was very detailed about making sure my vehicle was immaculate when I was ready to drive home with it. He really cares about his clients and provided my husband and I with a great experience. I have bought multiple vehicles from this dealership and will continue to do so because of great talent like Steve. I will also be recommending him to my friends and family!

  Clayton Coogan
3 years ago
My previous review was premature of my entire situation. I bought a vehicle that I loved about a month ago, worked with Alberto who is absolutely great, but proceeded to have check engine light issues. Within a week I had been to the dealership twice to get a code cleared and within 2 weeks I lost the vehicle to repairs for 4 days. Check engine light came on 2 days later for me to then lose it to repairs again for 2 more days. Repeat the situation for another day the following week. Service department was great and were fixing all issues without money out of my pocket giving me a loaner car each time but there was surely an underlying issue not getting fixed. I proceeded at this point to talk to the sales team to see about reversing the deal since I had been coming in 2-3 times each week with the used vehicle they sold me. Told me to come back when the Sales GM was there. Spent 5 hours going back and forth the next day trying to figure out a deal, to them treating the reverse deal as a trade-in refusing to give me my money back. They were too worried about making money on me again rather than making things right with me. At this point I saw the vehicle practically being a lemon and that day I was there I either had to walk away with the faulty vehicle, walk away without any car and losing $2000 or take their deal and lose $2000. After walking away with their deal getting ready to cut my losses, after talking to the bank, an attorney and the dealership, not much was able to be done so I tried one last time to get the dealership to make things right. In that conversation, their Sale General Manager Paul, made sure to tell me that not every customer is going to be made happy. Sure my situation was unique, but I still feel wronged with how things happened losing about $2000 on the situation and being told I wasn t guaranteed to leave happy. I will not be returning to this dealership and would not recommend others to do so. Salesman was great, overall service department was great but the mentality of making a deal right is not in the General Sales Manager Paul s eyes.

  beautifulfierysoul
a year ago
I'm completely shocked! I was greeted warmly and professionally. I had the worst experience in other dealerships. I came here and left with an amazing deal and a great car!!! No haggle, no arguing, the calmest experience ever with Chris Papanicholas and staff. Thank you guys for making it possible for us to get our medical appointments!!!

  Jenny Carlson
3 years ago
We worked with Steven G. to purchase our most recent vehicle. He was extremely helpful and kind and knowledgeable about the process in general. He helped us get in and out of there in just about 2 hours, exactly as promised. We were completely pleased with the experience as a whole, which is not always the case when buying a car. Thank you so much to the whole team at Brian Bemis. We will be back!

  Kendall Fitz
4 years ago
I got a 2016 Focus about a month or so from this company and its been an absolute blessing for me. The car was in great shape and the deal was well within my budget. I want to especially thank my salesman, Mr. Caleb Green, who looked into getting me the best deal for my money and really finding a good fit for me. It made car buying much easier than it is. Since then they even called to check in with me and make sure I enjoyed the purchase. Overall a great experience.

  marley peura
9 months ago
solomon was very helpful and nice about the whole car purchase! made sure we felt secure in what we were doing and also gave us water. 10/10 experience!

  Shawna Green
2 years ago
This dealership has everything! Quality, honesty and integrity was what I was hoping for and what I received exceeded my expectations.They aren t your typical wheel and deal company. They work as a team to create a smooth process from start to finish. I was referred to them by a friend to have my Jeep looked at for repair. (Yes, I OWE HER BIG TIME) They sat down with me after inspecting my Jeep and explained what the problems were. They gave me options. They took the time to make sure I was understanding why those were my options. I never had a dealership do that for me before.My end result was again, not what I expected. It was more. I was able to upgrade my vehicle and keep my payment the same. Joe Parks and Travis Embery explained how they were able to do that with a couple of hiccups on my credit. They worked with me until the numbers made sense. Believe you me, I have and was taken advantage of by not knowing things prior to purchasing my Jeep in the past(just look at my review from a prior dealership). But not now. It was clear that these guys were honest and forthcoming. They gave me time to think about it, but I didn t need to. We shook hands made the deal. I felt like a Queen. Everyone knew my name by the end and I drove of the lot in a sweet new ride that was just detailed while I was going over the paperwork.A+ class customer service from all involved: Joe, Travis, Michelle, DJ, Hope, Amy and even Larry the new guy.I would HIGHLY recommend giving them your business before anyone else. You won t have to go anywhere to find what you are looking for. Joe will get it done for you. He is a man of his word.Thanks so much for taking care of myself and my family. We love our new White Fang Yep! That s what the boys already named her.

  Tammy Olaniran
2 years ago
The Customer service here is HORRIBLE!!!!!!!! If I could give them a negative rating I would. My husband and I were in there today in search of purchasing a Brand new 2022 Jeep Overland. However, while we were on the sales floor 2 employees made direct eye contact with us and did not speak. We proceed to examine the vehicle ourselves, opening the doors, sitting inside the vehicle, popping the truck, my husband even got on the floor to see if this vehicle had the suspension like our current jeep does. This vehicle is placed directly in front of the sales rep office and not once did anyone come out to say "Hello can I help you with something". We stayed there for 10 mins and no one acknowledge our presence at all. I will not be purchasing a vehicle here, instead I will proceed to drive to Naperville location to make my purchase.

  T
6 years ago
When I walk into an establishment I like to feel welcomed and valued regardless of the size of my wallet. After two weeks of no luck while car shopping, we definitely became pessimistic. They reassured us that they were there to help and they will do everything in their power to get us in a vehicle.The moment we stepped out of the car we were greeted and assisted.We were there for four hours with our nine year old and they were even attentive to him. They have a play room, which is a plus. And I must say, it had to have been a sound proof room because I hadn't even noticed it was there.Russel and Robert you guys are the truth! We can't thank you enough. You guys are phenomenal! When you get outstanding customer service like this, you just want to scream it from the rooftops just so that everyone else can share in your experience. I'm telling you, if you are looking for a vehicle, stop now and come into Brian Bemis of Sycamore! You will not be disappointed!

  Laurie Mack
5 years ago
They ripped me off for over 6000 miles on my lease and claim i wanted a lower mile option which was never discussed with me at anytime. Now they want to charge me thousands of dollars to change it. I reached out to the owner who didn't even have the decency or time to personally respond to my call he had a manager offer me help with a new lease in 3 years. Pretty sure i wont be returning to the dealership for the rest of my life, speaks volume to the character of these individuals. I basically have a car that i am paying faithfully every month and can't really drive. Real bad place!

  Mandi Bordner
2 years ago
Brian was great to work with. Zero pressure and very quickly got us a deal we were happy with. He even delivered the new car to us at home. Very smooth process from start to finish with sales man Brian at Brian Bemis.

  Zack Ryder
4 years ago
I am a Ford person myself and do not just let anyone work on my fleet of vehicles! So when I found out about sycamore ford I figured let s give them a try and let me tell you they are top notch! From start to finish I was updated on my repairs and was offered a loaner but I did not need one but was very pleased that it was available If I did need it. I am glad to be doing business with them and will not go anywhere else!!!! Thank again Blue oval service

  Sarah Kolb
4 years ago
I HATE high pressure sales, that being said, I worked with Hank and Brent from the Sycamore-Dekalb auto group, the Chrysler and Ford stores respectively. The best experience of my life. Took care of everything made it fast and easy for me with 4 kids in tow. I will never go anywhere else. They made my budget work and I am leaving in a new car that fits my expectations and budget with no hassle in less than 4 hours.

  Cookie S
7 years ago
From my sales person, Ginger, to the manager, Michelle, purchasing a car here was pleasurable and easy. Unfortunately a little problem arose (car was used so as is) and with manager Jeff handling the issue was resolved swiftly! Highly recommended if you are looking to buy a car and I would definitely recommend them to friends and family

  Jenni Wells
4 years ago
Great experience. I can not say enough good things about this place. I was in a car accident 3 weeks ago and found out Wednesday that the insurance company of the responsible party was considering my car a total loss. I reached out and told them my situation and Briana and Erich worked their hardest to get me in a car that fit my needs and that I could afford. I was in a car a day after i contacted them i will definently recommend to all my friends and family. I do not have the best credit and they looked past that and got me the best deal they could and went above and beyond to help me out in a very stressful situation. This will be where I will go for all my car buying from now on

  tom rehmstedt
6 years ago
From the moment we entered the Dodge dealership we was greeted with a welcome and how can we help you. Frank (salesman) was very helpful in finding a vehicle we were interested in. We were treated first class from the moment we entered and all the way through the car buying experience. We had a couple of small items we were concerned about, and the service dept. went above and beyond. This is really a first class business. Customer Care A++. Thanks to all.

  kurt mathey
4 years ago
Best auto purchase experience ever. We were happy with the price of our new vehicle and with top of the blue book value on our trade in. Chuck Gasso our salesman was very helpful in our decision. We will be back for our next purchase.

  Victoria Olson
4 years ago
I highly recommend purchasing a car from Sycamore-Dekalb Auto Group. I would never think of buying a car anywhere else. Their attention to detail and customer service is exceptional. We worked with RJ and Simeon to find the perfect car. I will definitely recommend this dealership to all of my friends and family.

  Cara Ciolino
4 years ago
The sales staff at this dealership went above and beyond to help me find the car of my dreams. I wasn t sure when I went there to look at a particular vehicle and ended up buying something completely different. They spent hours with me to make sure I was happy. Frank and Rj were incredible. Best place to buy your next vehicle. Thank you. ILove my new jeep

  Haley Cincinnati
7 years ago
I went in the other day and spoke with Susan about a Jeep Wrangler. She was very informative about the vehicle and it's qualities. As well as all of its feature. She wasn't too pushy about the sale. Instead showed me all of the other options. I ended up buying the original Jeep Wrangler she showed me and I could not be more satisfied with my visit!

  T T.
5 years ago
I got turned down at so many car places and Brian Bemis was my last option. I came and was able to get the car I wanted the same day. I like how they work with you the best way possible. I would recommend everybody to come here! Thanks to the help of Caleb(blue)

  patrick christenson
7 years ago
The service team here is awesome! I recently made the mistake of purchasing a brand new vehicle at another dealership in Beloit and immediately had a problem with the leather seats cracking and peeling in the front. Long story short and months of promises, non-returned phone calls etc, your dealership handled and stood behind my Chrysler and within 2 hours! Thanks George Orth service manager, you went out of your way to help us. Also thanks Alex Devore. We will be doing all our business with Brian Bemis from now on and be recommending you to everyone.

  A Dispensationalist
4 years ago
They sold me a used 2002 Toyota Corolla from their bargain lot. I ve had it for only two months and I m going through an excessive amount of oil. Every 60-100 miles I have to fill it! At high speeds it s even worse. In one 15 mile trip on the freeway I burn through enough oil that I have to fill it again! The worst part is that this is not something I could have found during my inspection. I feel like I was ripped off because this car is essentially useless and expensive and difficult to maintain. I m not presuming that this was intentional or that they do this to other customers but facts are facts. They sold me a terrible vehicle. When I tried to reach out to them about it, it was almost impossible to get ahold of the right person as they kept giving me different names and when they would transfer me, it would go to voicemail. Finally, when I got ahold of the guy who sold it to me, he told me he would see what he could do and get back to me. I haven t heard back yet and that was weeks ago. I see some favorable reviews for them, but my experience couldn t be worse. Be very careful buying a vehicle from them.

  Curtis McCombs
4 years ago
Poor experience with this dealership.Asked for pics of a car and they sent me pics of a different car than I was inquiring about.Told me they sent wrong pics and they would send correct ones asap.A week later, I replied to their email and thanked them for getting back to me with correct pictures, which they never did and they told me that they had been posted on their site and the car had sold.Invited me to come back so they could earn my business, and I ask myself, what incentive do I have to do that.Not someplace I would want to do business.By the way, we bought an identical car to the one they had listed. At least by the description they had on their site. (Never saw a pic of their car)

  James Huff
3 years ago
They said they would call me next day with an estimate for collision damage. When I dropped off my vehicle on Monday 7/6/2020. I call Wednesday 7/8/2020 and they said they starts the repairs and will not turn the vehicle over to us unless we pay. I never agreed to getting it fixed I asked for an estimate. They said I signed off sayin that I would pay the cost of repairs when I dropped it off. READ THE FINE print and do not do business here unless insurance says it s paid for 100% before you drop off to this place.