Crash Champions Collision Repair Crete

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle Jolly
2 months ago
On 1-22-2024 I had a 9:30 am appointment for an estimate of my vehicle damages. Upon my arrival I was told that their system was down and they were in the process of getting it back up (no problem, things happen). Both the receptionist and the estimator (Jonathan) were very apologetic about the inconvenience. Jonathan went ahead and still took photos of my car and told me as soon as the system was back up and running he would create a file for my vehicle and would be in touch later in the day.No call or email from CC for remainder of the day. No biggie, I figured they would get back to me the next day. I waited until the next afternoon, I called CC back and was told the system was just getting back up, they were behind and they would be reaching out.Still nothing. I called the next day and was promised a call back. Well, It never happened and to this day 2-1-2024 still no call back. I must say I m extremely disappointed, this location is just minutes from my house while I try my best to support businesses in my community I would never refer anyone to CC.

  Michael Jordan
a month ago
They do great work. No inflated pricing and get repairs done in a timely manner

  Bray M
9 months ago
I chose this shop because it was less than a mile from my house. I called a made an appointment. Went though all the necessary questions on the phone. Got the schedule today for 12:30pm and even got the confirmation text about it.Waited 5 minutes in the lobby to the very annoyed receptionist that even before she looked at her computer was already saying that it s not in the scheduling. I heard her huff and puff about 6 different times and she repeated 3 times that s it s her lunch break. I apologized but she was still upset. She wasn t at all helpful. She didn t even seem like she wanted to help because it was her lunch break . That s great and everything but you re also inconveniencing me as well. I told her I ll go somewhere else.You just lost a customer that was literally was going to pay your shop $1,830 .

  Louis T
a year ago
Brought my vehicle here after a collision earlier this summer. Repairs were done well and repainting was perfect. Looking at it, you'd never know that it was damaged. Towards the end of the process, they did a great job of keeping us up to date on progress and completion status. Car was ready on the date originally estimated. Would definitely use this place again ( but hope I don't have to).Service: Body & Trim

  Diondra Bell
3 years ago
They were excellent for my collision repair. My car looks like it has never been touched and just like it did on showroom floor when it was brand new. Christine and Paul were both very attentive to me when I called. They both also reached out to me with regular updates on my car even when status hadn't changed. I thought that was excellent customer service it made me feel valued.Service: Body & Trim

  TRIPLE T
a year ago
Had a great tasting until their most recent efforts hit snags, delaying completion. They offer no loaner car and insurance has paid out for max 30 days. Don't let me find out that white customers would get that courtesy loaner nc. We'll see if they deduct the extended rental fee from my deductible.

  Syd Alexander
5 years ago
I brought my vehicle here a few days ago to be fixed due to an auto accident I was involved in. Eric was sooooooooo good. I mean really good. He explained everything to me in detail, gave me a realistic estimated time for the vehicle to be ready, and continued to give me updates on my vehicle throughout the entire process through multiple platforms! I've honestly never received service like this before for my car. I received the car in half of the estimated time, and it was beautiful! The car looks like brand new. I'm very happy with the team that worked to get my car fixed, especially before the holidays.Eric, Danielle, and the entire Service King team, I thank you for your hard work and consistency. If you need your car fixed for anything, and want honest thought the door, this is the place to come to.

  Jeremee Collier
3 years ago
Thee worst!!!!!!! I ve never written a bad review in my life but here we go I am completely disappointed with Service King. I brought my car to them because of their reputation and now I regret my decision. Long story short THEY DO NOT KEEP THEIR WORD. The SERVICE is sub par to say the least. They promised me my vehicle after having it for 2 weeks (for a new door). I received text messages and phone calls from them stating that my vehicle was on track for the completion date. I never received any communication stating that my vehicle s repair would be delayed. Fast forward, to the day of pick up (Monday) I received a call stating that my vehicle would not be completed for another 5 DAYS because a part came in late. I m no repair man but if a part isn t there (on Friday)that can cause a five day delay then you all knew earlier that week that the job wouldn t be done.THE COMMUNICATION IS POOR. I was given this information with no apology from their staff. Of course I had to call and speak with a manager and after being promised a call back I didn t receive one (FAILED CALL BACK #1). After calling again to speak with the manager he could not clearly explain to me why they told me they were on track when they knew they weren t. He said he would talk to his staff . I explained the inconvenience and he only apologized but gave no other option, although he knew I would now have to spend $400 on Lyft rides to get back and forth to work. When asking him to compensate me for my inconvenience he said he d (on Monday/ day 14) have to call me on Thursday morning / day 18 to tell me what he could do.Thursday morning came and went and I didn t hear from the manager (FAILED CALL BACK #2) until I called twice looking for him. He finally called me back late in the evening to tell me that all he could do was give $200 off. I expressed I disdain but what was I to do. The manager then promised me that he would call me on Friday/day 19 to tell me what time I could pick up my car.On Friday morning I get a call from the manager stating that my payers would potentially be delayed another 4 to 5 days because they fail to get the correct windshield to replace my crank windshield that needed to be repaired. This is when I got extremely upset. Because at this point they were suggesting that I give them almost another week to get my vehicle. I am formed him to leave the windshield as he is because I did not want my vehicle in their custody anymore and to take the price off of my bill. He promised me that he would call me within the next two hours to tell me what time the vehicle will be ready; and of course he did not (FAILED CALL BACK #3). Upon calling looking for the manager he told me that my vehicle will be ready by 5 PM. Of course I arrived at 5 PM to pick up my vehicle and it still was not ready. They let me stand outside in the cold for 30 minutes waiting for my vehicle with no update whatsoever. Of course I had to call for the umpteenth time and the man my vehicle and finally it was presented to me.Again I am not one to write reviews or complain but I had to show how extremely displeased I was with this establishment for acting in a poor and less than professional way. I would not recommend anyone bring their vehicle to this establishment.Services: Painting, Body & Trim

  Erika Buckhanon
a year ago
By me coming from a HORRIBLE DIRTY SHIESTY collision place, Service King was the EXACT opposite. It's nice and clean, reasonable prices, they pretty much detailed my car inside and out and they work fast AND they returned my rental for me! This will DEFINITELY be my new go to place

  Angela Lykowski
2 years ago
Service King in Crete Illinois did right by my car repairs! The insurance companies limitations contributed to a less than acceptable initial repair outcome The first time. Pat Quinlan, who is the service manager, contacted me directly. He spent more than enough time making things right despite the insurance company s limitations. This is a solid repair service with good customer service. They actually care about the final results. It s a shame that insurance companies have more to say about your repairs than the actual place doing the service for you.

  John Roney
a year ago
So my daughter who was 8 months pregnant at the time was rearended by a bus while driving. She had her car taken here to be repaired. The car was transported straight from the accident site, and she wasn't allowed to remove any of her things from the car. Well she had quite of bit of personal belongings in her trunk. All of her softball equipment was still in the trunk as well as many other baby related items-;. Etc.Being a Single mother, full time student, softball player, and being employed with a full time job she has a very hectic schedule. They removed all her belongings to do the repair and never put her stuff back.While she was waiting for her car to be finished, unfortunately got covid. She had the baby and She was hospitalized due to complications from the child birth. With all of that said by the time she was to pick up her car she didn't realize her things were not returned to the car. When she noticed she immediately asked to come and get her belongings. They told her that they didn't have anything of hers and that it would have been put back if they took it out. After many attempts to speak to someone who could help her find her thing, Someone finally said that it was likely thrown out . She had all of her very expensive softball quipment and many brand new baby items in the car. And I am to believe that it was all thrown out, and not picked through like a yard sale???

  Erica Kamps
4 years ago
Crete Service King has an incredible staff and excellent service. Pat, Eric and Danielle have been so helpful and kind to me, since my vehicle was in an accident and needed repairs. Crete Service King takes you and your service needs seriously. They are very thorough and prompt. I highly recommend them!

  Lisa Crabtree
3 years ago
This was a horrible experience. They had my vehicle for over a month and when I went to pick it up, it had dents and scratches all over it that were not fixed. So very disappointed in the professionalism and quality of work done. I was recommended by insurance company and I will let them know how unsatisfied I am with their work.

  Mike Lewis
2 years ago
My car was ready for pickup in the time frame they gave me. The service was great and they paid attention to the details. This is another South suburban gem. Consider this place first before going to the dealership you won't regret it.

  Kelly Brown
3 years ago
They care! They honestly do. They worked with us for months while we fought the other drivers Insurance company. Offered advice and guidance. Their workmanship is great and we trust no other with our vehicles. Thanks Pat!Services: Painting, Body & TrimServices: Painting, Body & Trim

  De
4 years ago
This place does good work and they are all very kind and polite. Even though my vehicle was not repairable this time (I ve had work done here before) they still treated me like a customer. I would bring any damaged vehicle to this facility.

  TeknicallyFlow yeet
3 years ago
Honestly the worst service I've ever had anywhere. If I could give zero stars I would. Do not recommend going here unless you don't want your small damage on your car to not be done for months. (Edit) Then they have the nerve to ask me to email them to address the concerns, are you going to give me my time and money back? Waste of time. Don't go here.

  Angela Thomas
3 years ago
This place is the worst. Their prices are highly inflated especially when it comes to working with insurance companies. My car was taken to this shop as a suggestion of my insurance company. Not only did I not receive my car on the date promised, but my car was not fully repaired. The manager, Pat, has terrible customer service and needs additional customer service training.

  Ashley Simpson
4 years ago
I am beyond pleased with everything from service king! they're customer service and quality of work is superb, although I must take away one star for how long it took, my end date was changed about 5 times, almost 3 weeks. but you must be patient for perfection

  Jeff Conrad
10 years ago
These people at Central Collision Center are the Best!They fixed my 2011 Ford Fusion that got hit in the drivers side and front end by a moron who doesn't know red from green.I got my car back ahead of schedule and looking better than it did when new!5 stars all the way...friendly,helpful professional people who go out of their way to make sure you are done on time and happy with their work.Especially want to single out Kristen the office manager in Crete...she goes above and beyond the call to make sure you are informed and happy with their work.In a wreck...go to Central Collision Center....absolutely the best!!!!

  Marvin Houston
2 years ago
My son Jeremy was in a accident and took his car here. They repaired the rear section and the car looks brand new. The staff was very friendly and helpful from beginning to end.

  Jerrica Flanagan
7 years ago
They kept me up to date on everything that was happening with my vehicle and explained the process to me. Very helpful and friendly staff. My bumper replacement was perfect.

  Amy Wilson
10 months ago
Great service. Thank you for taking good care of my car!

  Dawn Colar
2 years ago
I used them through my insurance for collision correction but when I got my vehicle back dimple thi gs like the windshield washers not working and didn't replace my front facing camera.Service: Body & TrimService: Body & Trim

  Frank Bianconi
4 years ago
Set up an appointment for an estimate for an out of pocket repair, was told when I went in that because my name isn t on the registration they couldn t write me an estimate. Chicago heights service king said they haven t heard of that. Will never deal with this location again

  Renee Dinkens
4 years ago
Love the integrity when it came to if they could get the job done or not. Honesty is always the best policy. Thanks Pat

  neiko barron
5 years ago
Good people Eric is the man he s very hard working and when he says he s gonna get it done trust and believe he is. I highly recommend them to anyone.

  Lauren Prelwitz
3 years ago
Second time I have brought my car in. I had good service last time but this time even better.Service: Body & TrimService: Body & Trim

  Anna Marie Greenawalt
3 years ago
This is a great place to get your car fixed. Had my done in 4 days!! YAY!!!

  Phil Goldenstein
4 years ago
Over twice as much as another estimate, without assurance the sensors in the bumper would work right.?? It's a 2012 Audi. Funny but sad.